BlackBerry Cylance Cybersecurity Reviews

CylancePROTECT came packaged with our HR and IT management system, which was a selling point. It allows us to ensure that every single computer is always up to date as far as vulnerability protection and we can manage all the threats and everything from a centralized dashboard.  

We can see what is going on and that really allows us to have good insight into the programs that we should be working on, the applications or websites that may need attention — those type things. That insight has been a real positive for us so far.  

I think Cylance has just done a great job for us so far. I think that is the headliner for our experience with the product. The computer interface really has next to nothing on it, which is nice. You see what you need to see and there are really no distractions or extra noise.  

We have not had anything major come up that the product has not handled — at least not that we have known of. There have been a total of zero issues.  

I would like to see a little bit of additional reporting or insight as to what it is doing exactly. I do not think I need anything else included in the next release that I know of. Honestly, just improvement in the reporting would be good enough.  

I have been using Cylance PROTECT for two or three months.  

The stability of CylancePROTECT is great.  

The scalability of CylancePROTECT is very good. We have about 15 staff members in your organization currently using the product on a variety of devices.  

I have not had to call technical support during the time we have been using the product because we have had zero issues.  

We did use other products before CylancePROTECT. I used Kaspersky Internet Security for a long time before we moved over to CylancePROTECT. We used Kaspersky Internet Security because it was a great fit for us.  

In comparison, the only thing that I would say about Kaspersky is that sometimes on startup it would kind of slow the computer down a bit. It took up a lot of resources. It would just last for a short period of time on startup and then that would be it. Everything would return to normal.  

The other thing was that, as a growing company, it was difficult to manage all the installs. To make sure that Kaspersky was provisioned out to every computer and that it was always up to date made for a little more maintenance than seemed necessary. That extra maintenance was really what influenced our decision to move over to the CylancePROTECT product.  

The initial installation and setup are straightforward.  

We did use a reseller for our initial deployment.  

I believe the product cost is about $5, per user, per month.  

CylancePROTECT is going to tell you if there are any issues and you are going to be able to see everything from one single dashboard. If there are any issues on any computers across your whole architecture you will know about it.  

If there were advice that I would give to someone thinking about working with CylancePROTECT, I would just say it is extremely — extremely — simple to manage and deploy.  

On a scale of one to ten (where one is the worst and ten is the best), I would rate CylancePROTECT as a ten-out-of-ten as per our experience with it thus far.  

CylancePROTECT's dashboard could be more user-friendly.

I've been using CylancePROTECT for three years.

CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs.

CylancePROTECT is scalable.

CylancePROTECT's technical support is non-existent.

The initial setup was easy.

CylancePROTECT's pricing is reasonable, at about €18 per user, per year.

I would rate CylancePROTECT as nine out of ten.

We are a solution provider and this is one of the security products that we implement for our customers. My biggest customers are two pharmacies and a bank and this makes up part of their security solution.

We have not had any data breaches. It has found flaws inside of our security procedures that enabled us to close the holes.

The most valuable feature is the AI and ML-based virus protection that does not rely on signature-based detection methods. The way this product works is that it does not go to a central server to pick up the latest virus definitions. Instead, it's a processor-powered search that checks to see if anything out of the ordinary is running on your machine. It looks for anomalies and cancels processes that do not look normal. For example, if a program tries to read the registry and then make a change, but it hasn't been authorized, then it is assumed to be a bad actor and the process is canceled or the action is disallowed.

There are a lot of false positives and it takes up a lot of time. This is something that should be improved.

I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined.

The vendor should be more widely advertising this product because not many people know that these types of solutions exist.

I have been using Cylance for about a year.

The stability is perfect. It is leaps and bounds beyond our previous solution by McAfee.

It is scalable. From what we were told, we're going to keep on adding more licenses. The only thing that we might have to do is increase the capacity of the VM.

We were using McAfee first, and as of last year, we switched to Cylance. McAfee is not a proactive solution. McAfee's support and everything were fine, but the Cylance product is used by the G7 countries the most. The company has a good standing.

Two or three years ago when the WannaCry virus struck, the people that were on Cylance were the ones that weren't affected. That was enough for us to switch.

We engage with Cylance Professional Services, so there was not much need for input from our side. From our point of view, the initial setup is pretty straightforward.

The software is installed on a VM and we have about 70 machines in total. The deployment took about two days.

For my financial client, I was a consultant. They have their own IT team and I acted as the intermediary.

We paid according to the number of endpoints that we have and it was approximately the same that we were paying for McAfee. The monthly fee is $55 USD per user.

I don't think too much about the features when it comes to an antivirus solution, such as this. When you try to combine too much into one product, you end up affecting the product as a whole. If you're a home user then it's great because you only pay once a year and it does everything including the antivirus, firewall, VPN, internet security, and more. However, when you're in an SMB or an SME installation, all of those things are decentralized.

My advice for anybody who is considering this solution is to switch if you have the money put aside. I would suggest using Professional Services to assist with the migration.

I would rate this solution an eight out of ten.

We use CylancePROTECT for endpoint Protection and EDR.

CylancePROTECT works on AI technology, is always up to date, and uses very few resources on your devices.

The solution’s technical support could be improved.

I have been using CylancePROTECT for three years.

I rate CylancePROTECT an eight out of ten for stability.

Around 50 users are using CylancePROTECT in our organization.

I rate CylancePROTECT a seven out of ten for scalability.

We previously used CrowdStrike. We switched to CylancePROTECT because CrowdStrike was expensive.

The solution’s initial setup is straightforward.

To deploy CylancePROTECT, you install the agent, register it, and then apply the policy.

CylancePROTECT is an affordable solution. On average, it costs around $ 60 per device per annum.

CylancePROTECT is a cloud endpoint solution with AI technology. CylancePROTECT is deployed on the cloud in our organization.

I would recommend CylancePROTECT to other users.

Overall, I rate CylancePROTECT an eight out of ten.

We primarily use the solution to protect us against ransomware.

The solution is very quick at easily changing the levels of protection for each computer and the server. It's very easy to control and to see what is happening with each computer. It's very easy to choose, which computer I can look at and check. 

It would be very important to have any kind of utility in the computer for Cylance to install monitoring into it in a simpler way. A computer should be able to self-scan on command. It is not easy to do that just yet. 

The company that sells us the licenses sometimes doesn't know how to do certain things. They should be offered more training or something, or maybe we could cover out channels ourselves and could have the knowledge of how to do everything ourselves without a third party needing to be involved.

I started using the solution for seven months or so.

The stability is quite good. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution is very scalable. There aren't any issues with expanding the product.

At this time, we have about 18 people on the solution.

We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or responsiveness.

We previously used McAfee. We were worried the solution wouldn't be able to effectively protect us, so we looked for other options.

The initial setup was a little bit complex. We had to take some time learning the machines and how to protect ourselves. That part of the implementation took a good amount of time.

We had a few problems setting everything up, and with those issues, it took us maybe two months to deploy the product in total.

We currently have one person that handles the maintenance of the solution for us. He's an engineer.

We did have one outside person that assisted us with the setup.

We have a couple of issues surrounding licensing. The person who assisted us had a couple of problems trying to integrate another set of licenses that we had before.

I don't know exactly which version we're using. A person in charge of that in our office was the person who looked for the product. I just read some things about it and I found that it was a very good product. 

We have been trained to learn how to use the product and now we have a very good experience with it. The problem is, for me, sometimes it creeps into the computers and into the servers that we want to get running. Sometimes it has problems. That said, it's a very good product. We are okay with how it works.

I would recommend Cylance. I think it's very good and very stable. The only thing to keep in mind is you to have a very good channel and someone who really knows how to use the console and everything

Overall, I would rate the solution at a nine out of ten.

I use CylancePROTECT to secure our enterprise against malware, ransomware, and emerging threats.

The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence.

CylancePROTECT could be improved in its technical support and communication.

I have been using CylancePROTECT for about three years.

It is a fairly stable product.

The technical support is very slow. I would rate it at a seven out of ten.

Neutral

Before using CylancePROTECT, we switched from Broadcom to enhance our security approach. We chose Cylance because we wanted to shift to a more advanced solution based on artificial intelligence.

The initial setup is quite straightforward.

When we were evaluating security solutions, we considered Trend Micro as another option, but we chose Cylance because we needed broader protection. Trend Micro focused only on servers, and we required a solution that covered more than just server security.

Overall, I would rate CylancePROTECT as a nine out of ten.

We did a POC with Cylance, Bitdefender and ESAT. Cylance picked up Zero-Day Malware that the other two solutions did not quarantine.

With no on-premise hardware required, we easily deployed the Cylance solutions to our end-points. The Cylance Admin console is web-based and it's easy to create custom policies, add zones and manage all our end-points all in the same admin portal.

The protection, specifically for endpoint protection, has been the most valuable. With Cylance AI and Machine Learning, it's ensuring that all types of malware, PUP (Potential Unwanted Programs) and Memory Protection your endpoint devices are fully protected, even with day zero threats. Cylance also got the optics add-on for advance scanning and reporting, but most of the clients are more interested in the protection as this is all you need for your endpoint security.

To be honest, I think the product is, overall, quite good. It's working with AI Technology and machine learning that is connected to the Cylance Infinity Cloud. It picked up malicious files that other vendors didn't. It's actually been great on its own. Cylance is also launching mobile protection in 2020. At the moment the Cylance agent supports Windows, Mac OS and Linux devices, but they do not have an app for Android and IOS yet.

I've been using the solution for 2-3 months.

The solution is really stable. We use the solution for small and medium-sized enterprises.

The solution is extremely scalable. It's got the hybrid functionality, it's got the system functionality, and cloud functionality as well. 

The technical support is really great. We are working hand in hand with them.

The initial setup is easy. You have the option to install the endpoint client on all Windows devices, Mac OS and supported Linux OS. For Windows devices, you can download the exe file, or the MSI file for installation via Group policies to roll out on multiple endpoints at the same time.

You can obviously get in touch with a partner (Grove Group) like us, and we can arrange a POC for your business. While we're dealing with the POC, it will showcase the product and how valuable the product is for your business. Plus, it will actually show what defective files it's picking up in real-time. You can do a side by side comparison while you're running Cylance with your existing endpoint protection to see the difference in protection. You can see exactly what Cylance does pick up on both the endpoint device and the admin console. I also love the fact that the en-point software is not using a lot of resources on the client. I would say you should take the opportunity and run a POC and evaluate the software and you'll notice with the web interface, the admin dashboard on the website, how easy it is to work with Cylance and protect your endpoints. You don't need any on-prem servers to run the endpoints software. Go and experience Cylance and see how AI and Machine Learning is the future to protect your Business.

I would rate the solution as a 10 out of 10.

In my company, we use the solution to protect Windows VMs and Ubuntu VMs because we provide and deal with a virtual private cloud for our customers. We use CylancePROTECT to provide endpoint protection to our customers.

There is nothing extraordinary about CylancePROTECT since it is similar to other endpoint security tools. There is a valuable feature of the solution is called CylanceOPTICS, which is worth mentioning.

Reporting is an area with shortcomings in CylancePROTECT that needs to be improved. In general, the aggregation of reports and reporting can be improved.

When it comes to support, it takes some time for CylancePROTECT to get back to us and set up some things that are down based on the SLA, so I think it can be improved.

I have been using CylancePROTECT for about a year. My company is a customer of the solution.

It is a stable solution. Stability-wise, I rate the solution a seven or eight out of ten. I would lean towards giving the product's stability an eight out of ten.

It is a scalable solution, but the product has an issue with the dashboard. I need 3,000 licenses to have our own dashboard, which is an issue for us now. That's why I'm looking into CloudPoint. Scalability-wise, I rate the solution a five out of ten.

I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the technical support a six out of ten.

Neutral

I have previously used Advantech, with which I was not really familiar. I am getting comfortable with CylancePROTECT.

The initial setup of CylancePROTECT is very easy.

The solution is deployed on a private cloud or on-premises. My company prefers to use the cloud services of VMware.

The deployment process for the solution took less than a week.

I am unsure of the product's prices since I wasn't involved in my company's decision-making related to the product's pricing.

I am unsure why my company chose CylancePROTECT over other solutions. My company's higher management decided to use the tool.

Though the product is good, there have been some issues related to scalability and reporting. The product is not so bad that its rating should go below five on a scale of one to ten.

Overall, I rate the solution a seven out of ten.