BlackBerry Cylance Cybersecurity Reviews

Rather than having to log onto a central server to manage the endpoint protection, I can log onto the dashboard to manage everything. No on-premise server required, chewing up resources needed for other tasks and projects. Endpoints are protected in real-time without the need of a centralized server, whitelist, or the ability to connect to a central host in the cloud. Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today.

Centralized dashboard online which can be used for managing a huge product. Anything I need done can be done from a single website.

Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment. It is not hard to decipher and add a global safe list, so you do not have to touch or adjust Clients on all endpoints. After you get passed the initial scan, it is clear sailing and very easy to manage and maintain.

No issues. I had heard of others having some issues early on with performance, but I never experienced any issues. When there is a problem, as administrators, we are notified promptly by Cylance of what the issue is, then they resolve it very quickly.

Never an issue. I have deployed this solution immediately to endpoints of all flavors without issue: PCs, MACs, and servers. Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.

I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call them for any type of support for the product.

I had just renewed a three year subscription to a very popular endpoint protection suite when I went to a Cylance roadshow and discovered how poorly protected my organization really was. Out of 10 real world live bugs, my endpoint protection, fully-patched, deployed in a best practice environment only stopped seven of them. Cylance stopped all 10, and every show I have ever been to, Cylance has won hands down without question. Many other products require your endpoints to connect to a central hub on-prem or are cloud-based, then soon as they lose that ability, those solutions fail.

Very easy to deploy. It can be done one by one or deployed by customizing an MSI file for GPO push.

Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night. However, it is not actually protecting you from anything.

Reviewed these: SEP, Cisco, McAfee, and discussed Palo Alto options as well.

Do your homework. Demo products to see how they will work within your environment and involve your end users. End users are key to testing these deployments and what their experiences will be with it. 

Above all, do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.

My clients have not had to contend with time-consuming false positives, nor have they had to worry about zero-day attacks, even for systems which have been off the network for months.

The CylancePROTECT agent is very low on CPU usage, so it has virtually no adverse impact on my servers, desktops, or workstations.

I am also quite impressed with its ability to protect systems against zero-day threats due to the machine learning algorithm, which powers its database. Databases, as old as 2015, are able to accurately detect 2017-era threats, such as WannaCry and other ransomware.

The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems.

We have had a few machines experience potential problems with the CylanceOPTICS supplementary agent, but we have not narrowed down the issue as of yet. That is a total of two machines across over 100 deployed.

So far, no.

Customer Service:

10 out of 10. Customer service has been very responsive (going through a managed provider).

Technical Support:

10 out of 10. Technical support has been stellar (going through a managed provider).

Yes, I used and supported a previous solution, but changed, because of system performance impact, and management of the client-side activity databases. (The old solution had a slightly better GUI, but not enough to offset the other concerns.)

The initial setup was very straightforward.

1. Install agent on system, apply key, and device comes up in the portal.
2. Automatically apply monitoring policy.
3. Verify the baseline, and quarantine or whitelist all detected files.
4. Apply active policy.

Also, the installation did not require a reboot.

Implementation was conducted with support of the Managed Service Provider, who was top notch in their knowledge and support of the toolset.

We expect our ROI to be eight months, especially when taking into account the time spent with customers dealing with ransomware recovery over the past two years.

The initial endpoint cost may seem a little high (~$55/device/year), but when you look at the total peace of mind that the solution of Cylance endpoint protection provides, with no reboots for updates, and negligible performance impact, it is well worth it.

We evaluated Webroot, Symantec, Sophos, and Barkly.

We would encourage everyone evaluating endpoint protection solutions to run a 30-day pilot (minimum) in their own environments and with a representative set of devices. Be sure to test the management of the systems, including the policy management and whitelisting/exception management.

We use CylancePROTECT for import protection, which is why we got it. 

We switched from one product to another, believing this would be a better fit based on what we were informed, but it just didn't work as it should.

We have been dissatisfied with CylanceProtect and CylanceOPTICS and want to leave within the next several months. It just hasn't been an effective tool.

It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat.

We are in the process of moving on to another solution.

I have been working with CylancePROTECT for just over two years.

We are an enterprise company.

I have experience with Blackberry Cylance.

I have some experience with CylanceOPTICS which is part of CylanceGateway.

Its setup is simple if you have a Windows device; it is executable. 

You start the program, make a few clicks, and then enter an extension code into it. Then it begins to mute services before installing. It's fairly simple, maybe five or six minutes.

We never implemented a single solution. We completed what is known as the university installation, and it does the bundle installation. The single-bite variant was never used. We used the bundle to make it easier.

We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else.

We received both. We prepared a quotation for a year. It is based on a calendar year. We spent a year on both Protect and Optics.

I would rate the pricing a three out of five.

I would rate CylancePROTECT a three out of ten.

CylancePROTECT's dashboard could be more user-friendly.

I've been using CylancePROTECT for three years.

CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs.

CylancePROTECT is scalable.

CylancePROTECT's technical support is non-existent.

The initial setup was easy.

CylancePROTECT's pricing is reasonable, at about €18 per user, per year.

I would rate CylancePROTECT as nine out of ten.

I use CylancePROTECT to secure our enterprise against malware, ransomware, and emerging threats.

The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence.

CylancePROTECT could be improved in its technical support and communication.

I have been using CylancePROTECT for about three years.

It is a fairly stable product.

The technical support is very slow. I would rate it at a seven out of ten.

Neutral

Before using CylancePROTECT, we switched from Broadcom to enhance our security approach. We chose Cylance because we wanted to shift to a more advanced solution based on artificial intelligence.

The initial setup is quite straightforward.

When we were evaluating security solutions, we considered Trend Micro as another option, but we chose Cylance because we needed broader protection. Trend Micro focused only on servers, and we required a solution that covered more than just server security.

Overall, I would rate CylancePROTECT as a nine out of ten.

I use CylancePROTECT for intrusion detection, so it's more of an antivirus. I also use its optics feature for live monitoring of every computer.

What's most valuable in CylancePROTECT is the optics feature. I also like its easy-to-use and user-friendly dashboard and monitoring system.

The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT.

I want CylancePROTECT to have an automatic overruling feature in the future for specific situations. In my previous example, a colleague couldn't install Oracle VM VirtualBox because I didn't specify files and programs that CylancePROTECT should block. Sometimes, I want the solution to be less strict so that when a file or application comes from a well-known developer, CylancePROTECT should let it pass, regardless of what file it contains.

I've been using CylancePROTECT for five years.

CylancePROTECT is a very stable product, but in terms of updates and features, it's a letdown.

Scalability-wise, CylancePROTECT has room for improvement. SentinelOne is more scalable, though that could also be because it's bigger. For small businesses, CylancePROTECT is scalable.

Regarding scalability, I'm rating CylancePROTECT as five out of ten.

My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with support or get a person on the phone. You can only contact support via email or chat when sometimes, you prefer calling support or speaking to someone via phone.

Email support is fine, but the level of support needs to be more in-depth, so I'm giving the CylancePROTECT support team a six.

Neutral

My company went with CylancePROTECT because my company has smaller companies or customers than enterprise customers. It's easier to deploy CylancePROTECT for smaller businesses, and it works better than SentinelOne, which is more for multinationals or enterprise businesses.

The setup process for CylancePROTECT was pretty straightforward. Setup-wise, it's an eight out of ten.

How long deployment takes depends on the client. For a bigger client, it might take around two weeks for every device to be deployed, but for a small business with a few employees, deploying CylancePROTECT might take a few days.

CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head.

We evaluated SentinelOne.

At the moment, my company uses CylancePROTECT, but it's considering using SentinelOne in the future for enterprise clients.

Between five thousand to ten thousand people use CylancePROTECT. That's the total for my company and its customers. Specifically, sixty to seventy people in my company use the solution, with forty engineers and developers, myself included. In contrast, twenty to twenty-five people belong to sales, marketing, and management teams.

CylancePROTECT requires maintenance, but not much because my company has strict policies. For example, a colleague came to me a few days ago because he wanted to install Oracle VM VirtualBox but couldn't because CylancePROTECT wasn't allowing him to install it. In that case, I either have to acknowledge it or make some policy changes because CylancePROTECT is too strict.

To anyone looking into implementing CylancePROTECT, my first question would be, "Are you working in a small or big company?" My advice to you would be based on your answer. My next question would be how strict you want your antivirus to be because if you want it to be less rigid and with less maintenance, then I'd tell you to use CylancePROTECT. If you're looking for a stricter solution with more maintenance, go with SentinelOne.

My rating for CylancePROTECT is eight out of ten because its technical support could be better, plus it needs to update its software regularly. The solution also has several areas for improvement, but the team still needs to work on it. In general, as an antivirus with an optics feature, CylancePROTECT is very good but still has room for improvement.

My company is a CylancePROTECT partner.

We primarily use the solution to protect us against ransomware.

The solution is very quick at easily changing the levels of protection for each computer and the server. It's very easy to control and to see what is happening with each computer. It's very easy to choose, which computer I can look at and check. 

It would be very important to have any kind of utility in the computer for Cylance to install monitoring into it in a simpler way. A computer should be able to self-scan on command. It is not easy to do that just yet. 

The company that sells us the licenses sometimes doesn't know how to do certain things. They should be offered more training or something, or maybe we could cover out channels ourselves and could have the knowledge of how to do everything ourselves without a third party needing to be involved.

I started using the solution for seven months or so.

The stability is quite good. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution is very scalable. There aren't any issues with expanding the product.

At this time, we have about 18 people on the solution.

We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or responsiveness.

We previously used McAfee. We were worried the solution wouldn't be able to effectively protect us, so we looked for other options.

The initial setup was a little bit complex. We had to take some time learning the machines and how to protect ourselves. That part of the implementation took a good amount of time.

We had a few problems setting everything up, and with those issues, it took us maybe two months to deploy the product in total.

We currently have one person that handles the maintenance of the solution for us. He's an engineer.

We did have one outside person that assisted us with the setup.

We have a couple of issues surrounding licensing. The person who assisted us had a couple of problems trying to integrate another set of licenses that we had before.

I don't know exactly which version we're using. A person in charge of that in our office was the person who looked for the product. I just read some things about it and I found that it was a very good product. 

We have been trained to learn how to use the product and now we have a very good experience with it. The problem is, for me, sometimes it creeps into the computers and into the servers that we want to get running. Sometimes it has problems. That said, it's a very good product. We are okay with how it works.

I would recommend Cylance. I think it's very good and very stable. The only thing to keep in mind is you to have a very good channel and someone who really knows how to use the console and everything

Overall, I would rate the solution at a nine out of ten.

CylancePROTECT came packaged with our HR and IT management system, which was a selling point. It allows us to ensure that every single computer is always up to date as far as vulnerability protection and we can manage all the threats and everything from a centralized dashboard.  

We can see what is going on and that really allows us to have good insight into the programs that we should be working on, the applications or websites that may need attention — those type things. That insight has been a real positive for us so far.  

I think Cylance has just done a great job for us so far. I think that is the headliner for our experience with the product. The computer interface really has next to nothing on it, which is nice. You see what you need to see and there are really no distractions or extra noise.  

We have not had anything major come up that the product has not handled — at least not that we have known of. There have been a total of zero issues.  

I would like to see a little bit of additional reporting or insight as to what it is doing exactly. I do not think I need anything else included in the next release that I know of. Honestly, just improvement in the reporting would be good enough.  

I have been using Cylance PROTECT for two or three months.  

The stability of CylancePROTECT is great.  

The scalability of CylancePROTECT is very good. We have about 15 staff members in your organization currently using the product on a variety of devices.  

I have not had to call technical support during the time we have been using the product because we have had zero issues.  

We did use other products before CylancePROTECT. I used Kaspersky Internet Security for a long time before we moved over to CylancePROTECT. We used Kaspersky Internet Security because it was a great fit for us.  

In comparison, the only thing that I would say about Kaspersky is that sometimes on startup it would kind of slow the computer down a bit. It took up a lot of resources. It would just last for a short period of time on startup and then that would be it. Everything would return to normal.  

The other thing was that, as a growing company, it was difficult to manage all the installs. To make sure that Kaspersky was provisioned out to every computer and that it was always up to date made for a little more maintenance than seemed necessary. That extra maintenance was really what influenced our decision to move over to the CylancePROTECT product.  

The initial installation and setup are straightforward.  

We did use a reseller for our initial deployment.  

I believe the product cost is about $5, per user, per month.  

CylancePROTECT is going to tell you if there are any issues and you are going to be able to see everything from one single dashboard. If there are any issues on any computers across your whole architecture you will know about it.  

If there were advice that I would give to someone thinking about working with CylancePROTECT, I would just say it is extremely — extremely — simple to manage and deploy.  

On a scale of one to ten (where one is the worst and ten is the best), I would rate CylancePROTECT as a ten-out-of-ten as per our experience with it thus far.