BlackBerry Cylance Cybersecurity Reviews

We are a solution provider and this is one of the security products that we implement for our customers. My biggest customers are two pharmacies and a bank and this makes up part of their security solution.

We have not had any data breaches. It has found flaws inside of our security procedures that enabled us to close the holes.

The most valuable feature is the AI and ML-based virus protection that does not rely on signature-based detection methods. The way this product works is that it does not go to a central server to pick up the latest virus definitions. Instead, it's a processor-powered search that checks to see if anything out of the ordinary is running on your machine. It looks for anomalies and cancels processes that do not look normal. For example, if a program tries to read the registry and then make a change, but it hasn't been authorized, then it is assumed to be a bad actor and the process is canceled or the action is disallowed.

There are a lot of false positives and it takes up a lot of time. This is something that should be improved.

I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined.

The vendor should be more widely advertising this product because not many people know that these types of solutions exist.

I have been using Cylance for about a year.

The stability is perfect. It is leaps and bounds beyond our previous solution by McAfee.

It is scalable. From what we were told, we're going to keep on adding more licenses. The only thing that we might have to do is increase the capacity of the VM.

We were using McAfee first, and as of last year, we switched to Cylance. McAfee is not a proactive solution. McAfee's support and everything were fine, but the Cylance product is used by the G7 countries the most. The company has a good standing.

Two or three years ago when the WannaCry virus struck, the people that were on Cylance were the ones that weren't affected. That was enough for us to switch.

We engage with Cylance Professional Services, so there was not much need for input from our side. From our point of view, the initial setup is pretty straightforward.

The software is installed on a VM and we have about 70 machines in total. The deployment took about two days.

For my financial client, I was a consultant. They have their own IT team and I acted as the intermediary.

We paid according to the number of endpoints that we have and it was approximately the same that we were paying for McAfee. The monthly fee is $55 USD per user.

I don't think too much about the features when it comes to an antivirus solution, such as this. When you try to combine too much into one product, you end up affecting the product as a whole. If you're a home user then it's great because you only pay once a year and it does everything including the antivirus, firewall, VPN, internet security, and more. However, when you're in an SMB or an SME installation, all of those things are decentralized.

My advice for anybody who is considering this solution is to switch if you have the money put aside. I would suggest using Professional Services to assist with the migration.

I would rate this solution an eight out of ten.

In my company, we use the solution to protect Windows VMs and Ubuntu VMs because we provide and deal with a virtual private cloud for our customers. We use CylancePROTECT to provide endpoint protection to our customers.

There is nothing extraordinary about CylancePROTECT since it is similar to other endpoint security tools. There is a valuable feature of the solution is called CylanceOPTICS, which is worth mentioning.

Reporting is an area with shortcomings in CylancePROTECT that needs to be improved. In general, the aggregation of reports and reporting can be improved.

When it comes to support, it takes some time for CylancePROTECT to get back to us and set up some things that are down based on the SLA, so I think it can be improved.

I have been using CylancePROTECT for about a year. My company is a customer of the solution.

It is a stable solution. Stability-wise, I rate the solution a seven or eight out of ten. I would lean towards giving the product's stability an eight out of ten.

It is a scalable solution, but the product has an issue with the dashboard. I need 3,000 licenses to have our own dashboard, which is an issue for us now. That's why I'm looking into CloudPoint. Scalability-wise, I rate the solution a five out of ten.

I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the technical support a six out of ten.

Neutral

I have previously used Advantech, with which I was not really familiar. I am getting comfortable with CylancePROTECT.

The initial setup of CylancePROTECT is very easy.

The solution is deployed on a private cloud or on-premises. My company prefers to use the cloud services of VMware.

The deployment process for the solution took less than a week.

I am unsure of the product's prices since I wasn't involved in my company's decision-making related to the product's pricing.

I am unsure why my company chose CylancePROTECT over other solutions. My company's higher management decided to use the tool.

Though the product is good, there have been some issues related to scalability and reporting. The product is not so bad that its rating should go below five on a scale of one to ten.

Overall, I rate the solution a seven out of ten.

The best use case is that it actually lifts off a lot of burden on customers, especially when they are deploying Cylance compared to other solutions. 

One of the best features of the solution is that it's easy to deploy. Second is the management part and the protection. It's way ahead of the other solutions compared to the signature-based one.

The base platform, the CylancePROTECT is a very good technology. If you upgraded that into a CylanceOPTICS, that will also help, however, CylancePROTECT itself can do a lot of protection.

There's a feature that they added called PERSONA. This is AI-based user behavior monitoring which is very useful.

It's straightforward to deploy.

If they can add more features on top of their Persona feature that would be ideal. It could also improve the UEBA feature of Cylance.

I've been working with the solution for around five years. I started using it around 2016.

As a cloud-based management platform, it's very stable. The version of the agent is very minimal in terms of updates. In terms of support, they have very broad support on several operating systems. The stability is quite high for this kind of solution.

It's a cloud-based management platform. It's very scalable. It's easy to ramp up the number of devices that you want to be managed by this kind of solution. It's highly scalable.

Our clients have actually upgraded and ramped up the number of licenses from the first time I deployed and introduced them to the solution. Most of our customers have expanded usage via the number of licenses they have.

I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the product it'll be much appreciated.

Neutral

I've also worked with CylancePERSONA over the past year or so. 

The initial setup is very straightforward. It's not overly complex. 

The management and maintenance is also very easy. 

What I've heard from my customers is that Cylance, in terms of pricing, is a bit higher compared to other prominent solutions like Kaspersky and Symantec, however, that's about it in terms of what I know about the product pricing.

I'm working in a distributor company and we are actually selling CylancePROTECT.

The primary platform is a cloud-based solution. It is managed in the cloud. The one on-premise is called the hybrid platform where you can also do management locally on your site.

The best way to see the solution is to try it out. Try it first before worrying about pricing and see if it will meet your needs and how it works for your business.

I'd rate the solution eight out of ten. They simply need to improve the SLA, the response, and the Persona feature. If they do, I would rate it higher. 

We are part of a startup company that is operating in the same domain as this solution, so we tested it as part of the competition.

On the management side, we liked the way it displays things.

The downside is that the information displayed is not enriched enough. There was not much information available, that we could see. It should provide more details about the events that they have detected. There should be more information available post-incident. Basically, the user is informed that they have caught a threat, stopped it, and that's it.

Users want to know what the threat was, the type of attack, how it got in, which IP address, did it go into lateral movement, etc. The kind of information that could be analyzed by IT experts to take forward and understand whether the attack is continuing, or not. They have some of this information but compared to other products, it's basic.

We did not thoroughly test its stability, but I can say that we didn't have any crashes or basic problems with it. In our tests, it did not crash, although we were focused on detecting threats as opposed to assessing stability.

We installed this solution for five users.

We did not contact technical support.

The initial setup and installation of this solution are quite straightforward. Just download from the management console and install it. It's easy.

We performed the installation ourselves.

We have evaluated many products. In fact, we tested most of them for our purposes of developing our own. Because we did a competitive analysis, we are keeping most of the information private. However, I can say that SentinelOne, CrowdStrike, and Carbon Black give you a lot more information than Cylance.

The majority of the leading solutions are quite good, and it's a tough market. For normal people, it is difficult to see the differences between them.

The lack of details for the user is partly because of the way they detect. it is done passively, rather than dynamically, so they don't have a lot of information about the things that they already caught.

The suitability of this solution for any particular person will depend on their expectations. I would not rate this solution in the top five for things like presenting information, or ease of use. For standard protection they are ok, but if you have advanced demands, or a SOC, then I don't think that Cylance can compete with Carbon Black, CrowdStrike, or SentinelOne.

I would rate this solution an eight out of ten.

We utilize the solution to safeguard approximately 500 users against malware threats. It notifies us via email about any suspicious files or activities.

Compared to our previous antivirus solution, Kaspersky, CylancePROTECT has significantly simplified our management tasks. 

The platform's most valuable features are the malware detection capabilities. 

Enhancing the product's detection rates and streamlining the user interface for easier management in daily operations would be beneficial improvements.

I've been using CylancePROTECT for about two years.

I would rate the stability about a seven. While generally stable, there is room for improvement.

I would rate the product scalability around a three. It can be slow when making system-wide changes that affect all 500 computers.

The technical support services need improvement in terms of their knowledge and responsiveness.

Neutral

Deployment took approximately a month due to the complexity of managing multiple remote offices. We initially attempted deployment via group policies but encountered challenges. Eventually, we opted for an external application like PDQ Deploy to facilitate the process. I would rate the initial setup process around a six. While manageable, it required some assistance from the provider.

Overall, I am quite satisfied with CylancePROTECT. Its effectiveness in malware detection is a significant advantage.

I would rate it around an eight or nine.

We use this solution for endpoint protection for our external devices and laptops.

The deployment of updates is easy.

Not having OPTICS doesn't allow us to do any history. We don't have OPTICS, but FortiEDR comes with things like OPTICS, which is nice because we are not able to see more. 

OPTICS gives you things that FortiEDR has built in. For Cylance, there is an add-on to do the things that come with that solution.

It would be nice if Cylance didn't separate PROTECT and OPTICS and put them together and made them on the same price point as FortiEDR, and some other ones rather than having to pay extra for something that the others already have built-in, and seen to do better.

It often lets you waive something for the firm or for the whole company and then comes back and blocks the same thing because you have to do the certificate instead of the hash. You are finding yourself having to approve for the same program, the same application, the same file more than once and it's frustrating.

While the deployment of updates is easy, it would be good to have some more information about which version to use, because the versions that are available seem to be outdated. 

When you go to the admin section, you will see that you will have the latest update from months ago and a month before that, and a month before that. 

I have a hard time believing that there are no more updates in between when there are things that are out all the time. It just doesn't make you feel like you're getting covered or have the best protection, which you should have. 

I have been using this solution for two years.

We are using one of the newer versions. I don't always install the updates.

The stability varies. It's not consistent and it's frustrating.

Things that are blocked, you waive and it comes back. It's very frustrating. It doesn't keep up with the machines. 

You have a lot of machines and if you reimage a lot you will see many duplicates that you have to export and remove from figuring out which one's the MAC address. It should have an easy way to know that a machine is re-imaged, and not adding to your list of devices.

You end up having all these devices that are no longer being scanned that you have to figure out what they are. It is frustrating.

We have approximately 200 users in our organization. It's for everyone in our accounting firm, who are accountants, auditors, IT, and HR accounting.

We don't have plans to continue using this solution, we are considering other options.

We don't go through technical support directly. We go through a reseller and they take care of it. We have never directly talked to BlackBerry or Cylance about any issues that we have had.

Previously, we had McAfee ePO. We changed to CylaneProtect, a solution that we felt would be a better fit, and that was not managed in-house, on a local server that we used for that. It was time to move on from that.

The initial setup was fine. It's doesn't take a long time to deploy.

Uninstalling is difficult. Sometimes it doesn't remove easily, and that is frustrating. 

It would be nice if it had an uninstalled feature within the dashboard, in the SAS part of the application online, because it would do everything itself. Unless it is something that I have missed or that I didn't see. 

With FortiEDR you can go in, and you can uninstall from the dash, find the endpoint you right-click, or you click a button, then you choose to uninstall and it pulls it from the machine. You don't have to put in any keys, or anything. It does it from there. I don't believe that Cylance does that, but it would be nice if it did.

We have a team of two, myself and my colleague maintain this solution.

The deployment and implementation were completed in-house.

I would advise that they keep in mind what it doesn't do and be open to looking at things that include more and cost less.

I would rate CylanceProtect a four out of ten.

We use this product as our antivirus solution.

The most valuable feature is that it's quite small, and does not consume too many system resources.

Improvements could be made on the user interface of the console. Also, right now it's just an antivirus and there's no firewall or anything. So we have to use the Windows firewall. It's a good firewall. But I think other companies have integrated products.

The solution needs better dashboards that are easier to use. Also, a better user interface. Maybe even firewall integration of some kind. It would be helpful if you could see which threats have been detected, and have more information about what is going on.

What I'm missing is a backup. In Norton, there was a backup included. In Cylance there is no backup, or at least no backup for the relevant system, programs, or software parts.

The solution is stable. It was no problem. All went quite well. There are no bugs or freezes.

Adding other computers wasn't a problem. Just send them the link and it works. We have about ten users.

Previously, we used Norton. We switched because Norton was very, very, heavy on consuming system resources. The computer itself was very, very slow and buggy. It took a lot of time for backup and things like that. 

We would just add more if there are new users, but right now you just need one license for per user.

You just have to download it from the Cylance website, so it's pretty easy. You have to be careful because if you have more firewalls you have to buy a separate product and the question is: How does it work with the firewall from a different vendor?

There should also be backup capability included.

I do, however, recommend the solution. I would rate this solution eight out of ten.

Does malware analysis. Blocks WannaCry and other attacks that have come out.

It lifted the burden on the helpdesk from having to keep computers updated with definitions and thus reduced the labor hours spent monitoring AV on endpoints.

It needs real analysis of quarantined files. The EDR product isn't showing much right now.

We have been using this solution for one year.

Some DLLs and in-house apps were quarantined. Alerting mode is the way to deploy this software for at least three weeks.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

I would rate customer service as excellent.

I would rate technical support as excellent.

The previous solution had too many things to monitor and required dedication to fix corrupt definitions. These required manual transfers and sometimes helpdesk time on the endpoint to fix the incumbent product.

We implemented it in-house with the help of the sales engineer.

The ROI is immense, particularly in less dedicated labor hours. The ROI was much more in terms of security, particularly when new security flaws have recently appeared. By virtue of having this software product, the C-level suite feels more secure, because IT does not have to start taking downtime to patch servers in a hurry.

Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice.

We evaluated Palo Alto Traps and Carbon Black.

Review the performance of Cylance over the next year and ask for a 60 day trial, not just a 30 day trial. Monitoring the growth of this company is very important to determine if the product remains at the level that is in today.