BlackBerry Cylance Cybersecurity Reviews

The solution is primarily used as the last line of defense for the customer. In regards to network security technologies that focus on protecting the network, the endpoint, if something gets through, someone brings it in, the endpoint protection will actually, as our last line of defense, detect it, prevent it from executing, and in some cases, actually remediate the issue. This solution is the last line of defense within your organization for events such as a breach and it also protects users.

In most cases, the solution's ability to detect in the MITRE framework and its ability to be able to detect attacks in any one of seven or eight different areas of the life cycle of an attack is very useful.

The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening.

I can't speak to the solution lacking any features per se.

In terms of reviewing the product, I've been dealing with it for about four or five years.

The stability isn't something that we measure. We're consultants and we just advise clients on if the solution is protecting them correctly or not. We don't look at stability issues.

As consultants, we don't look at scaling. It's not an aspect of the solution I can comment on.

We don't integrate or set the system up. I couldn't speak to how the deployment process happens, or how easy or hard it is. That's not an aspect of the solution we handle. We have nothing to do with implementing or managing the solution.

We don't handle the implementation process at all or advise clients on it.

We deal with a variety of other solutions in the market. It depends on which our clients are working with. We evaluate their security based on what they have. Sometimes it's Cylance, however, that's not always the case.

We're consultants. We don't have a direct relationship with Cylance. We are working with clients on security, and handle assurance-type work for them. We're not specifically working with Cylance, however, in some cases, we may be providing it from a security review standpoint. We'd look at the client and at the product and ask: Do they have it configured properly? Are they using it properly in their overall security strategy? et cetera.

We're not managing it, we're not integrating it or installing in anything in that. We just look at it from a security review or assessment standpoint and tell the customer whether or not they have it properly implemented based upon what they're trying to accomplish.

Clients may use a hybrid or a cloud deployment model and may have it on various clouds, such as AWS or Azure.

I general, I would rate the solution at a seven out of ten.

Our primary use case of this product is for protection of our computers and network. I'm the coordinator of special projects and we are customers of CyclancePROTECT.

The solution does a good job of blocking whatever it thinks needs to be blocked and it doesn't require a lot of performance from the computer.

The implementation was complicated requiring some things that felt unsafe. After that, it was easy

I've been using this solution for the past 12 months. 

Scalability is perfect - we have around 100 users. It doesn't require a lot of staff for maintenance. 

I haven't needed to use technical support, the supplier helps us with anything that needs fixing.  

The initial setup was quite complicated, it took us a month or two with the reseller doing a good job assisting us with the initial configuration. 

We currently pay an annual license fee although I'd prefer we were paying on a monthly basis. 

I would recommend this solution. It's important to have a plan and the time to deploy it correctly. 

I would rate this solution a nine out of 10. 

We use CylancePROTECT for overall endpoint malware protection.

CylancePROTECT works really well with the way we work. It's flexible. It moves with people, whether you're virtual or working off-site or working here or whatever, it doesn't matter. We can manage it all in one place.

I find the actual overall endpoint malware protection the most valuable feature of CylancePROTECT.

I'd like them to do software distribution too, but they said that that's architecturally not at the product line. I'd like to see where they can push to avoid using another product to push the agents.

I have been using CylancePROTECT for almost seven years.

It's a stable solution, and I haven't seen anything bad.

CylancePROTECT's scalability seems very good. All the way from one to 100,000. We've seen it go both ways. All the way around. I've been in organizations that have had it too—they were much larger.

Technical support is very good and pretty responsive.

We used Carbon Black before and switched to CylancePROTECT because it failed.

The initial setup is pretty straightforward. 

We primarily use the solution to protect us against ransomware.

The solution is very quick at easily changing the levels of protection for each computer and the server. It's very easy to control and to see what is happening with each computer. It's very easy to choose, which computer I can look at and check. 

It would be very important to have any kind of utility in the computer for Cylance to install monitoring into it in a simpler way. A computer should be able to self-scan on command. It is not easy to do that just yet. 

The company that sells us the licenses sometimes doesn't know how to do certain things. They should be offered more training or something, or maybe we could cover out channels ourselves and could have the knowledge of how to do everything ourselves without a third party needing to be involved.

I started using the solution for seven months or so.

The stability is quite good. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution is very scalable. There aren't any issues with expanding the product.

At this time, we have about 18 people on the solution.

We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or responsiveness.

We previously used McAfee. We were worried the solution wouldn't be able to effectively protect us, so we looked for other options.

The initial setup was a little bit complex. We had to take some time learning the machines and how to protect ourselves. That part of the implementation took a good amount of time.

We had a few problems setting everything up, and with those issues, it took us maybe two months to deploy the product in total.

We currently have one person that handles the maintenance of the solution for us. He's an engineer.

We did have one outside person that assisted us with the setup.

We have a couple of issues surrounding licensing. The person who assisted us had a couple of problems trying to integrate another set of licenses that we had before.

I don't know exactly which version we're using. A person in charge of that in our office was the person who looked for the product. I just read some things about it and I found that it was a very good product. 

We have been trained to learn how to use the product and now we have a very good experience with it. The problem is, for me, sometimes it creeps into the computers and into the servers that we want to get running. Sometimes it has problems. That said, it's a very good product. We are okay with how it works.

I would recommend Cylance. I think it's very good and very stable. The only thing to keep in mind is you to have a very good channel and someone who really knows how to use the console and everything

Overall, I would rate the solution at a nine out of ten.

We are resellers and CylancePROTECT is one of the products that we offer to our customers.

The standard configuration is an agent that is deployed to every workstation. It protects against malware, scripting, and other threats using its built-in AI business logic.

The most valuable features are script blocking and macros within Word documents for stopping unwanted applications from running in the background.

The dashboard is good.

There is not too much overhead, which is good because you don't want unnecessary things that just build in bulk. 

The process of whitelisting a script that you want to be able to run can be a little bit difficult, or awkward. Some enhancements to this process would be an improvement.

I have been working with CylancePROTECT for about three years.

The stability is very good.

This is a scalable product. About 600 people in our organization use it.

I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and I would say that the support is good.

The initial setup is very easy.

The management platform is in the cloud and there is an agent on each device.

We have an in-house team that deploys this product for our customers.

This cost of the license is approximately $5 USD monthly per user.

I would rate this solution a nine out of ten.

CylancePROTECT came packaged with our HR and IT management system, which was a selling point. It allows us to ensure that every single computer is always up to date as far as vulnerability protection and we can manage all the threats and everything from a centralized dashboard.  

We can see what is going on and that really allows us to have good insight into the programs that we should be working on, the applications or websites that may need attention — those type things. That insight has been a real positive for us so far.  

I think Cylance has just done a great job for us so far. I think that is the headliner for our experience with the product. The computer interface really has next to nothing on it, which is nice. You see what you need to see and there are really no distractions or extra noise.  

We have not had anything major come up that the product has not handled — at least not that we have known of. There have been a total of zero issues.  

I would like to see a little bit of additional reporting or insight as to what it is doing exactly. I do not think I need anything else included in the next release that I know of. Honestly, just improvement in the reporting would be good enough.  

I have been using Cylance PROTECT for two or three months.  

The stability of CylancePROTECT is great.  

The scalability of CylancePROTECT is very good. We have about 15 staff members in your organization currently using the product on a variety of devices.  

I have not had to call technical support during the time we have been using the product because we have had zero issues.  

We did use other products before CylancePROTECT. I used Kaspersky Internet Security for a long time before we moved over to CylancePROTECT. We used Kaspersky Internet Security because it was a great fit for us.  

In comparison, the only thing that I would say about Kaspersky is that sometimes on startup it would kind of slow the computer down a bit. It took up a lot of resources. It would just last for a short period of time on startup and then that would be it. Everything would return to normal.  

The other thing was that, as a growing company, it was difficult to manage all the installs. To make sure that Kaspersky was provisioned out to every computer and that it was always up to date made for a little more maintenance than seemed necessary. That extra maintenance was really what influenced our decision to move over to the CylancePROTECT product.  

The initial installation and setup are straightforward.  

We did use a reseller for our initial deployment.  

I believe the product cost is about $5, per user, per month.  

CylancePROTECT is going to tell you if there are any issues and you are going to be able to see everything from one single dashboard. If there are any issues on any computers across your whole architecture you will know about it.  

If there were advice that I would give to someone thinking about working with CylancePROTECT, I would just say it is extremely — extremely — simple to manage and deploy.  

On a scale of one to ten (where one is the worst and ten is the best), I would rate CylancePROTECT as a ten-out-of-ten as per our experience with it thus far.  

Our primary use case for the solution is for endpoint security. It protects your computer or any other device from any malware, APT or spyware. We are customers and I'm the security domain architect of the company. 

What is valuable to me is the protection the solution provides against unauthorized applications. It secures different entry points into the network so that instead of being outside the internet, it's actually in the network and helps to protect internally.

The user interface could be improved, it's very outdated. The solution could also do with more help actions and explanations such as what has been identified, things like that.  

I've been using this solution for four years. 

The stability of the solution is awesome. 

This is a very scalable solution and easy to deploy. We have about 2,500 users in the company which is pretty much everybody. 

I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to configure. So I really haven't had to do very much.

We moved over to this solution because it was more advanced at being able to identify how the malware is going to attack or how it's going to interfere with the operating system. There are just more tools to help security at the end point.

I wasn't involved in the setup, we have an IT department that deals with that. They were replacing another solution with this and the roll out took about a year to get to all the end users. 

I would advise anyone thinking about implementing the solution to go through a testing phase and see how the solution interacts with the users and cost out the employee population of the company. I've had this experience in another company and sometimes when you roll out a new product it can really change the way users work, sometimes negatively, and it can impact the business. 

I would rate this solution a seven out of 10. 

Our primary use case is for protection.

The most valuable features of this solution are that it's:

• Easy to use
• Minimalist 
• Has good RAM capacity for the power I need.
• Isn't bulky.

It should have better support for Windows and Mac.

I have been using Cylance for one year. 

It's stable.

I haven't needed to scale. I use this solution daily. 

I have used other free products. 

You can't directly compare those solutions with Cylance because they're free products and Cylance is paid. It's not good to compare them. 

I had a virus attack and malware on my PC even when I used the free solutions. I don't think it works. Those solutions were very bad. They did not have good detection. You can't rely on them because they're not paid for. 

The initial setup was easy. It took around an hour and a half. We deployed it ourselves. 

My advice to someone considering this solution is that it's a popular product and you should really go for it. Cylance is a new company with a very innovative concept. I really like its detection, its scans, and the machine learning.

I would recommend this solution. I'd rate Cylance a nine out of ten.