BMC Helix Discovery Reviews, Competitors and Pricing

it_user790899

Technical Consultant - Service Assurance & Automation at a tech services company with 10,001+ employees

Dec 27, 2017

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Accuracy and clarity are vastly improved for the service lines

Pros and Cons

"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"Accuracy and clarity are vastly improved for the service lines."

"A review of end of life data would be nice."
"Management of its own application infrastructure and integrations with other BMC tools."

What is our primary use case?

We use the tool to deliver our Configuration Management service - asset discovery and service modelling.

How has it helped my organization?

Accuracy and clarity are vastly improved for the service lines. We have built the tool to a point where we are considered the primary source of asset data within the company.

What is most valuable?

Start anywhere application modelling brings a fantastic opportunity for users to see what is where and talking to what with little understanding of the tool and/or the service they are looking at.

What needs improvement?

Management of its own application infrastructure and integrations with other BMC tools.

Also, a review of end of life data would be nice.

Buyer's Guide

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For how long have I used the solution?

More than five years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.