BMC Helix Discovery Reviews

I am using the latest version, which is 20. 

We use the solution to explore the infrastructure, servers and network devices, in respect of the database, services and storage devices and the topology into the devices.

A valuable feature concerns the ability to integrate with different solutions. BMC Helix Discovery can integrate with BMC Helix ITSM and ServiceNow ITSM. ServiceNow is another solution, and so BMC Helix Discovery provides the information and data about the devices. It is important to have visibility of the complete infrastructure in one's organization. 

While I consider the solution to be good, it should better be able to integrate with other solutions. 

The solution does not offer 100 percent availability, but 99 to 99.5 percent. 

It would be nice to see more updates to the solution. Every two months it delivers new features which contain new infrastructure and configurations. 

I have been using BMC Helix Discovery for a long time, eight years. 

The solution can be scaled without a problem to match the growth of one's organization. This can be done easily, as the resources can be rolled to the infrastructure solution. 

There are two types of support, that of the vendor and the other being full time. We are prioritized and receive the support only in English. The other support, which is global, involves the partner and is conducted in one's local language. The support can be provided with ease and customers state their preference as being in the local language. 

In brief, the support is provided quickly. It varies with the priority level of the request. 

The initial setup is easy.

While it varies with the number of discovered devices, implementation of the solution lasts two weeks. 

It takes, perhaps, a couple of weeks to discover 200 devices. In a month, one can use the complete solution and have the benefit of its use. 

The primary functionality of the solution ranks well against other solutions in its ability to discover the topology of devices, the connection into them and its relationship with different services.

We can use the solution both on-premises and on-cloud. 

I would recommend this solution to others. It provides beneficial information. 

I rate BMX Helix Discovery as a nine out of ten, as it is a good solution, but it should have better integrative capabilities with others. 

We use the tool to deliver our Configuration Management service - asset discovery and service modelling.

Accuracy and clarity are vastly improved for the service lines. We have built the tool to a point where we are considered the primary source of asset data within the company.

Start anywhere application modelling brings a fantastic opportunity for users to see what is where and talking to what with little understanding of the tool and/or the service they are looking at.

Management of its own application infrastructure and integrations with other BMC tools.

Also, a review of end of life data would be nice.