BMC Helix Discovery Reviews

I'm using it for the customer. I've been looking for BMC Helix Discovery. It's majorly for some kind of customization or development kind of thing that we have to do.

The solution has brought a huge difference to the organisation.

The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added.

There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet.

The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data. 

It is not a very stable solution. I rate the stability a seven out of ten. 

It is a scalable solution. I rate the solution an eight out of ten. 

The initial setup is easy except for some parts which requires expertise. The whole deployment have to be taken care of by us in the On-premises version. The pay on call monitor, taking notes all have to installed by us in the on-prem version. 

Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products.

I will rate BMC Helix Discovery an eight out of ten.

BMC Helix Discovery is used extensively for security, software assets, and typical CMDB usage.

The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software.

I have been using BMC Helix Discovery for approximately 10 years.

BMC Helix Discovery is a stable solution.

A couple of years ago, we started scanning the public cloud parts from the solution. It's a good setup. BMC Helix Discovery is scalable.

Everyone that has access to the CMDB can run reports for their systems, we have approximately 2500 users. We try to keep the users of the system as low as possible because it contains all our data on our infrastructure. We don't want everyone using it, but then we have reports that we can run with the authorization, and that way we can access data for the systems that we own or running. 

The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes.

The initial setup of BMC Helix Discovery is straightforward. The full implementation process took approximately three to four months.

We had consultants that helped us implement BMC Helix Discovery and then once they completed it they handed it over to us to operate.

We have two people that do the maintenance and support of the solution.

We have seen a return on our investment many times over. We run the software audits in 15 minutes when it previously took months because we needed to contact every responsible person and ask if they are running the software. Now we can click a report and receive all the software deployed in the company. It is huge savings

We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license.

I rate the price of BMC Helix Discovery a three out of five.

My advice to others is if they have a business use care for this solution then I would recommend it.

I rate BMC Helix Discovery a nine out of ten.

Our primary use case was to discover IT configuration items.

The solution can be deployed on-premise and on the cloud with Azure.

The last version we used was version 11.

It improved efficiencies and saved money by replacing manual methods.

The most valuable feature is the automated service mapping.

There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate.

I used this solution for about six weeks.

It's stable. It's been on the market for a long time.

It's very scalable.

I would give their technical support a 10 out of 10. 

They were very knowledgeable of their own product and also helped us when we were integrating it with a competitor's service desk. They're quick and very responsive.

Positive

Setup for BMC was very easy. We did it in a trial, and it took approximately 48 hours to implement and get results as far as in a trial capacity.

There will be an implementation plan for either the BMC or the ServiceNow product.

We used two people for deployment – one on their side and one on our side.

At the time, it was administered by one person.

We used a vendor for deployment.

When we had it implemented, we did see ROI.

The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation.

We compared BMC Helix Discovery with ServiceNow ITOM Visibility. ServiceNow is expensive.

I would rate this solution 10 out of 10.

My advice is to ask the vendor to demonstrate the product, and then you will be convinced. It can integrate with BMC's own service desk and other service desks.

I sell the product as a part of the pre-sales team in my organization.

The most valuable feature of the solution is its application dependency mapping.

The product is not fully automated. The solution should add a little more automation for vertical mapping.

I have been using the solution for seven to eight years.

The solution is one of the best products in the market when it comes to stability.

The solution is scalable. I rate the scalability an eight to nine out of ten.

The licensing fee is very low.

I have sold service management tools like BMC Helix and ServiceNow.

The product can be deployed as an on-premise solution or cloud solution. Overall, I rate the solution an eight to nine out of ten.

BMC Helix Discovery is used for data center discovery. Clients also look for client-side discovery, so desktop discovery is supported, as well as printer discovery and on-premises discovery, but the solution is more focused on data center discovery, where you discover all kinds of assets, including mapping and dependencies.

I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution.

What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great.

In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side.

I've been using BMC Helix Discovery for more than eight years.

BMC Helix Discovery is a stable solution.

BMC Helix Discovery is a scalable solution, though sometimes you need techniques for different integrations because some work out of the box while some require an integration flow but API's support makes it easy most of the integrations.

I've contacted BMC Helix Discovery support many times, whenever there's an issue in the client environment and I need help from the BMC support team. The support is good, and I would rate it nine out of ten.

Positive

The initial setup for BMC Helix Discovery was easy. It didn't take much time because it had a clear format, so in one day, you can prepare the discovery environment, though it would also depend on the data and the requirements.

You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs.

BMC Helix Discovery was mostly deployed on-premises, and the rest was deployed on AWS.

My company deploys BMC Helix Discovery, ServiceNow Discovery, and other tools. 

I'm an integrator for BMC Helix Discovery.

I'd recommend BMC Helix Discovery to others because I've been working with it for the last eight years and my experience with it has been good. It's worth the money if you're using it just for discovery purposes.

I would rate BMC Helix Discovery nine out of ten because I'm able to implement it and discover assets with it and transfer those assets to CMDB. It's also very user-friendly and has several out-of-the-box features such as reporting and generating queries which I like. You don't need to know queries to be able to pick or generate a query. Currently, several dashboards are in process for BMC Helix Discovery, and it has installation facilities and CPIs, so my rating for it is a nine. I won't give it a ten because there's no perfect solution.

The modeling, service mapping. The start anywhere application mapping approach is actually a really good solution for those who use map services.

The CMDB could be improved. Getting data from the CMDB is the greatest challenge. 

Also, integration with the system, the platform itself, can be difficult. For best results, you need to integrate with internal vendors. 

I have been using this solution for roughly six years. 

BMC provides great support. As managed service support, they are gold. It's not the product itself, it's the managed service. They make this product; they can do whatever you want. They can build everything — it's perfect.

BMC is available for a reasonable price compared to ServiceNow — it's half the price. 

Overall, on a scale from one to ten, I would give this solution a rating of nine.

The solution can be used on event management flows to automate items. It has mapping capabilities to help the organization to see what they have in terms of infrastructure. You're able to see if there's an outage or certain KPIs, and so on. It can do many useful things.

The data models are the most useful aspect of the solution.

The product has been quite stable. 

There are plenty of item capabilities that make the solution excellent.

The technical support is excellent and extremely helpful, even though they know we are not continuing with their product.

The scalability is pretty good.

The deployment is very fast.

The monitoring tools could be more stable. Their TrueSight offering isn't as good as it could be.

I've worked with BMC Remedy products since 2008 and Helix Discovery since it was deployed in 2019. It's been approximately one and a half years. 

The solution is a giant when it comes to enterprise service management. With ServiceNow Discovery, you have to have it in every region or in every data center, with a mid-server available in order to be able to scan the devices. Right now, we have only 2 servers. Once we move to Service Now, we'll have 27 mid servers in all of the locations to be able to scan what we can scan today using Discovery.

The scalability is much better in BMC Discovery rather than Service Now as you can integrate with basically everything - including APIs and tools. While in ServiceNow, you have to build patterns to be able to do the same tasks. It's not as out-of-the-box.

We have approximately 185,000 users. Ours is a massive worldwide company.

We will not increase usage. Unfortunately, our plan is to de-install it in January.

Technical support has been great. 

We use premier support, which BMC offers, and I have never met more professional people than those who work in India. They are great. Even now, when they know that we are going to de-install their product, they are helpful. They reach out to us and offer help, even inside information, like how should we do certain tasks. They offer so much help. I'm impressed with them.

While we are still working with BMC products, we are going to switch now to ServiceNow.

For BMC Discovery, it took approximately two to three hours to be able to open all the ports and firewalls and stuff like that and to install the application. The application itself took five minutes, and therefore it was not so hard. 

If you compare it to ServiceNow, it's approximately the same. Mostly, it was internal processes that slowed us down. The installations themselves are very, very fast.

I have a team that backs me up. I'm working as a service asset and configuration management lead. I've got a managed services team sitting in Bangalore that helps me with the operational side.

I handled the implementation myself. I did not need the assistance of any consultants or integrators or any outside help at all.

We do need to pay a licensing fee, although I'm not sure what the exact cost is. You have a floating license, which does not cost anything. However, when it comes to fixed licenses, such as licensing for administrators and stuff like that, you have to pay.

I can say that they are far less expensive than ServiceNow, which is quite costly.

We're just customers and end-users. We don't have a business relationship with BMC.

We're using the latest versions of the solution within our organization.

We use both on-premises and cloud deployment models at this time.

I'd recommend the solution to other organizations.

I'd rate the solution at an eight out of ten overall.

I use BMC Helix Discovery to search for devices on a network and monitor networks.

The most valuable feature of the solution stems from the fact that it is easy to install and deploy. In general, BMC Helix Discovery works properly. The solution helps solve problems, so I have never witnessed any high-end problems.

I faced some minor problems with the product, but BMC updates Helix Discovery every month, which makes the product work very well.

The solution's scalability is an area with certain shortcomings where improvements are needed.

I have been using BMC Helix Discovery for a year and a half. My company has a partnership with BMC Helix Discovery.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a seven out of ten.

My company provides support services for BMC Helix Discovery. My company has deployed BMC Helix Discovery in twenty different companies.

My company can be considered as an enterprise-sized business.

My company provides support services for BMC Helix Discovery. Though my company has dealt with various cases related to BMC products, we have specifically dealt with any scenarios related to BMC Helix Discovery.

I rate the support an eight out of ten.

Positive

I don't know if my company used another tool before BMC Helix Discovery.

BMC Helix Discovery is easy to install.

I rate the initial setup a seven on a scale of one to ten, where one is difficult and ten is easy.

The solution is deployed on an on-premises model. The solution can also deployed on the cloud.

The deployment phase takes a lot of time if you use the cluster version of the solution. The deployment process takes around half a day if you download the product on one server. In general, using the product's cluster version, which includes three machines simultaneously, takes a day and a half.

I don't know about the prices attached to BMC Helix Discovery since it is an area dealt with by managers.

I don't know if my company was involved in any evaluation process before selecting BMC Helix Discovery. I came to know about ITSM tools in detail only after joining my current company.

My company loves using the solution.

Big companies usually want to learn about their inventories, so they use BMC Helix Discovery. There are other software products or ITSM tools similar to BMC Helix Discovery in the market to deal with inventory. In BMC Remedy ITSM, you can raise two support tickets at once. BMC is a software in which all its products are linked and work together.

I rate the overall tool a nine out of ten.