BMC TrueSight Reviews

I work with BMC TrueSight and have been using it for eight-plus years.

BMC TrueSight brought a positive impact and benefits to our organization.

The customization part is one of the advantages of the product, along with the monitoring capabilities.

Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.

Data visualization and anomaly detection are beneficial features available from the dashboard.

There are some complexities with deployment that could be improved in BMC TrueSight.

I have been using BMC TrueSight for eight-plus years.

BMC TrueSight support responds quickly, typically within half an hour. I would rate their technical support a nine out of ten.

Positive

The deployment and configuration of BMC TrueSight took two to three months to prepare for use.

Three to four engineers took part in the deployment.

The product is absolutely beneficial in terms of finance and provides return on investment.

BMC TrueSight licensing costs are on the more expensive side.

BMC TrueSight's AI-driven operations help streamline processes. Additional software needs to be installed alongside BMC TrueSight to generate comprehensive reports.

I rate BMC TrueSight a nine out of ten.

We use the solution for monitoring everything related to the Linux platform, databases, middleware, and operating systems.

The major advantage of the product is estate management. I can have one policy across an estate. It is a little comfortable.

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like.

There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix.

Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

I have been using the solution for eight years.

The stability of the product is quite poor. I rate the stability a six or seven out of ten. If I have an on-premise deployment and use a third-party product, the product should be able to tell me why my application crashed. However, BMC hardly ever comes up with an RCA for any crashes that occur.

I rate the scalability a five out of ten. The scalability is very poor. For monitoring the production of 20,000 servers on one of our major estates, we have a system capacity of almost 84 GB RAM, which is as strong as an analytics engine running AIML systems. It is very poor for a monitoring environment.

I will recommend the solution for medium and enterprise-level organizations. Small companies should choose a product that is open-sourced and easily managed. We have 180 servers to run the environment. Small-scale businesses would not be able to invest so much in additional services to monitor another 10,000 server environments. They should use a tool like Telegraf, which is quite easy to maintain.

I also own an AppDynamics environment. It is purely out of the box. All I need to do is point it to the right controller, and it starts working automatically. AppDynamics and BMC have unique use cases. BMC has been in the industry for quite a few years now. AppDynamics came around 2015, and Cisco acquired it.

AppDynamics is very, very strong in application performance management. BMC has some backlogs which need to be cleared to make the product as efficient as AppDynamics. Since BMC is deployed on-premise, we could not scale it to use the application performance management features. Probably in the SaaS environment, when it is scalable, we might be able to use the application performance management. AppDynamics can be used for monitoring from a service point of view and BMC from a platform point of view.

The initial setup is quite complex. BMC works quite well for a medium-sized estate. We had to split up our big environment into smaller estates. Then, we had to rearchitect the capacity and streaming of events to ensure that it started working. It's not something straight out of the box. It requires a lot of setup.

We hired BMC to consult for the deployment.

The product’s pricing is good. I rate the pricing a seven or eight out of ten. Other products are more expensive than BMC TrueSight.

For future implementation, people should not pursue anything from an on-premise deployment. They should look more into SaaS environments like BMC Helix. An enterprise must pursue SaaS to focus on the development and the applications rather than maintaining a complete monitoring unit.

A small-scale business should hire an SRE consultant to work on InfluxDB, Telegraf monitoring, and other systems like OpenTelemetry. If an organization is planning to choose BMC, I would recommend BMC Helix because, from what I have seen, compared to other products like Datadog, Dynatrace, and Splunk, it is cost-effective, and they promise the same features. If someone already uses BMC, it will also be easy to migrate.

Overall, I rate the product a seven out of ten.

The solution is used for event management and monitoring. We were also able to use it for infrastructure-level monitoring.

We can translate events into readable language. We use the product because it is a neutral system. It works irrespective of the operating system we’re running. If a new version of virtual monitoring comes up, BMC will support it in about six months.

I couldn’t use the tool for anything beyond IT-level management. The product must provide application or service monitoring features.

I have been using the solution for about three years.

The tool is relatively stable for what we use it for.

Around 100 people, including seven administrators, use the product in our organization.

The admin team reaches out to the support team.

Positive

The initial setup was not difficult.

The tool is moderately expensive.

We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.

In my company, we use BMC TrueSight Operations Management to monitor applications and servers' availability and performance. We also use the solution to monitor transactions or applications and for its infrastructure management service.

The most valuable parts of the solution are its end-user monitoring feature and how it allows monitoring applications and transactions.

In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions. The aforementioned area can be considered for improvement in the solution.

I have been using BMC TrueSight Operations Management for a year. My company has a partnership with BMC.

Stability-wise, I rate the solution an eight out of ten. In our company, we have been using the system for a year and two months now, and there has been no problem with its stability.

Scalability-wise, I rate the solution an eight out of ten.

We use the solution to monitor our company's main servers, the availability of 15 applications, and the performance of the servers.

The initial setup of BMC TrueSight Operations Management was easy.

In the visibility manager of the application, there are some certification issues when it comes to the installation phase.

The solution is deployed on-premises.

The solution's deployment process can take around a year and two months, to be precise.

BMC TrueSight Operations Management is a good solution.

I rate the overall solution an eight out of ten.

My organization primarily uses BMC TrueSight Operations Management for standalone VMs, database structures, database monitoring, VM file system and storage space, and application logs. However, the most important use case for the solution is the server log.

We get a lot of benefits from BMC TrueSight Operations Management as a bank, as we have nearly forty thousand servers that serve the bank. To manage those large servers, we need updated file systems, whether in terms of storage or what drives have been added or removed. Still, we also have to consider the DB, particularly instance monitoring and even the small parts of the DB, so we use BMC TrueSight Operations Management because the solution gives us a very granular level of monitoring and improves the load based on the VMs.

For example, there are one hundred VM files, and if only one has an issue, we find it easier to monitor, alert, and pinpoint which data to focus on through BMC TrueSight Operations Management.

What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load.

The stability of BMC TrueSight Operations Management needs improvement. At the moment, that area is pathetic. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure.

Though BMC has released some USPs on how and what to monitor, what and what not to alert, and has good specifications, my organization hasn't been happy with BMC TrueSight Operations Management stability. BMC has not been making improvisations on the stability that have made me happy as a customer.

I want better reporting capability in the next release of the solution.

BMC TrueSight Operations Management, in terms of UI, could be more user-friendly, so this is another improvement I want to see in its next release. I have used other tools which were convenient to use compared to BMC TrueSight Operations Management.

I found other solutions, such as AppDynamics and SolarWinds DPA, better than BMC TrueSight Operations Management regarding cases and features.

I've used BMC TrueSight Operations Management for eight years and still use it.

BMC TrueSight Operations Management has not been stable. It behaves the same way, whether there's load or none, so it could be better from a stability perspective.

The scalability of BMC TrueSight Operations Management needs improvement. It's a four out of ten for me. I'm not happy about the scalability of the solution.

BMC TrueSight Operations Management is the best tool for monitoring one hundred fifty servers, but more than that number, or the more you scale, the less stable it becomes.

I used to work for BMC, and I now work for a bank. I know the ins and outs of BMC, for example, how support works and provides solutions to its customers. When I was in BMC, the support team didn't take me seriously whenever I raised concerns, and it's the same now that I'm working for another organization. BMC has a process to follow, and you have to follow it, but sometimes, the process becomes pathetic when you're in a tight situation. Before the BMC support team provides you with a solution to your issue, it takes a lot of time, and more often than not, you've already resolved your issue.

I'm rating support for BMC TrueSight Operations Management as five out of ten.

Neutral

The initial setup for BMC TrueSight Operations Management was easy, as long as you have an excellent team to do it. The most crucial part is that BMC provided good documents with easy-to-follow steps for setting up BMC TrueSight Operations Management. It's easy when you follow the documents and processes thoroughly because that makes your job easy.

I was not part of the team that deployed the solution, but I do have deployment experience. You have to check your infrastructure availability, particularly how much infrastructure you need, how many servers, and which infrastructure you want to monitor. Next, you must decide whether it'll be a small, medium, or large infrastructure. BMC will also recommend the VMs, OS, RAM, CPU, etc., and then you have to select. When everything's ready, the BMC side provides all you need to install, and then you can deploy one after the other. You must follow the steps but also pick out components you want to use according to your requirements, as BMC TrueSight Operations Management is similar to an umbrella with multiple components. Yet, you won't need to use all parts. Once you've finalized the components, you can get the VM sorted out and do the installation, and that's it. It'll be pretty easy to follow from there.

I don't know if there's ROI from BMC TrueSight Operations Management because I'm not involved in calculating the ROI.

I'm unaware of how much BMC TrueSight Operations Management costs because I'm not involved in that area.

I'm using BMC TrueSight Operations Management version 11.3, but my organization is upgrading it to the latest version.

The number of people needed to deploy BMC TrueSight Operations Management depends on the infrastructure size. In some cases, if it's a startup or small-scale company, generally, everyone works together, which means, from each sector, you would need at least one person, plus the person who would be managing the solution and the person who would be providing the database. The deployment would require not more than three or four people. If the BMC TrueSight Operations Management administrator is good enough, one person can install it, with another person as a backup, while another person communicates requirements.

BMC TrueSight Operations Management requires maintenance because you must update your VMs with patches, but it's not as frequent. Once in a while, whenever BMC releases a patch or hotfix, you must take care of it.

More than thirty-five people use BMC TrueSight Operations Management in my organization.

If you want to purchase the solution for your organization, and it satisfies all your requirements regarding what and how to monitor, etc., then please go ahead. If you want to do VM monitoring, BMC TrueSight Operations Management is a good solution because it provides excellent granular monitoring compared to other solutions in the market. It's also pretty easy for monitoring and alerting.

Customization is also good in BMC TrueSight Operations Management, and you can customize it according to your requirement.

If you're looking for a cloud monitoring solution, on the other hand, then BMC TrueSight Operations Management is not for you. If you need a scalable solution because you have an extensive infrastructure, then you better call BMC and ask BMC to prove that the solution is scalable and stable enough for your infrastructure.

My rating for BMC TrueSight Operations Management is six out of ten, on average.

The use cases of the solution do not meet the expectations of the industry standards compared to other solutions in the market, like Dynatrace or IBM Instana. BMC TrueSight Operations Management needs to be updated.

The most valuable features of the solution are alert management, alert generation, and event management.

Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. If I were to describe what is wrong with the solution, I would have to state that in an end-to-end monitoring solution, including system monitoring, application availability, URL availability and monitoring, and transaction performance.

I have been using BMC TrueSight Operations Management for four and a half years. My company has a partnership with BMC.

Stability-wise, I rate the solution a six out of ten.

Our company has faced many incidents related to the solution's stability.

It is a scalable solution. Scalability-wise, I rate the solution a seven out of ten.

I use the solution on a daily basis.

I have an in-house technical support team in my company, and because of this, I never had to go to BMC for support. I feel that BMC's technical support, so I rate it an eight out of ten.

Positive

Dynatrace, IBM Instana, and AppDynamics are the solutions I have used previously. The aforementioned monitoring solutions have grown over the years in the market and have been capturing areas like application performance and transactional performance, which I feel is something BMC TrueSight should aim for at the earliest to reach a high level of maturity.

The initial setup of BMC TrueSight Operations Management was easy and manageable.

The solution is deployed on an on-premises model.

The solution's deployment was carried out phase-wise in our company, because of which the deployment was done within a month.

In our company, we are exploring options from BMC and ServiceNow while planning to upgrade from BMC Remedy to BMC Helix.

In my project, the company had to replace BMC TrueSight Operations Management with Dynatrace because we were not getting the desired output from BMC.

If you have a low budget or some other budget constraints, then you can go with BMC TrueSight Operations Management. If you need performance enhancements and other additional features or capabilities, BMC TrueSight Operations Management will not help. BMC TrueSight Operations Management is good for monitoring infra servers, but today's need of the hour is an overall monitoring stack.

I rate the overall product a five out of ten.

We use the solution for operations monitoring purposes.

The solution's event management feature works best for us. It catches all the events from other monitoring products. Further, it produces incidents and notifies the DevOps team of the analytics.

The solution's reporting, monitoring, and configuration features need improvement. Presently, it is challenging to produce insightful monitoring data.

We have been using the solution for more than ten years.

It is a stable solution.

It is a scalable solution. We have 20-50 solution users in our organization.

There are times when the solution's support service could be better.

We used SAP Solution Manager and Microsoft SCOM earlier. Later, we switched to BMC for its approach to consolidating relevant information.

The solution's initial setup is straightforward. Although, its infrastructure is quite complicated as it has many components to maintain.

We require two or three executives to deploy and maintain the solution.

We purchase a yearly license for the solution. It is not very expensive.

I rate the solution as a six.

Our company uses the solution to monitor assets and infrastructures for customers. We have 500 technicians who load asset details and monitor hardware or SMP-based devices. 

The out-of-the-box format allows us to integrate any components within the toolset console and provide an end-to-end solution for customers. 

The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down. Some event management tools are built-in and some are customized to the environment. 

The dashboard and performance graphs should include a way to automatically schedule and export reports.

The licensing category has single endpoints and entities but should also include CMDB and other integrated components. It should be capable of providing which countries need more licenses and what endpoints they use to narrow down information for developers. 

BMC Helix is the SaaS solution but it is not yet mature so some features are missing. It is difficult to transition customers from TrueSight to Helix when the same customization is not available. For example, the solution provides control for building custom knowledge modules in the repository and bringing them to the server endpoints. However, Helix does not allow control over the repository and instead manages it within the solution. The customer should have complete control like they do in the solution because the SaaS format can cause data privacy issues.

I have been using the solution for eight years. 

Technical support is good and responsive. They provide advance notice of updates and actions. 

I rate technical support a ten out of ten. 

Positive

The ease of setup depends on the environment but is straightforward as long as prerequisites are in place. 

A simple environment is easy to setup. 

A complex environment with multiple data centers and touch points will have a complex architecture. It is important to make sure that service is available across the environment with a zero mean time error and that takes time. 

I rate setup an eight out of ten. 

We implement the solution for our customers and have certain guidelines that we follow. 

For example, a customer interested in mounting dashboards will not be given complete access because we control user-level access for them. We determine if the customer wants to view events in the console or if they want to see the performance of their hardware. We then provide a set of guidelines and documentation that includes those specific features. 

We give customers the level of access they desire rather than complete access to the entire solution. 

The solution is based on endpoints and knowledge models which can get costly. 

Pricing is a little bit high so I rate it a six out of ten. 

There are many options in this category, each with its own pros and cons. 

For example, ServiceNow might have some beneficial features but might be missing others that are available in the solution. 

For us, it isn't so much that the solution is better than others but rather that its features are the best fit for our needs. Use case is important and we feel the solution is better for operations management than other tools such as ServiceNow. 

I rate the solution an eight out of ten.

We use the solution for infrastructure monitoring.

It is a very stable product.

The solution could improve its price.

I have been using the solution for some time now.

I do not see any complaints about the tool’s stability.

The tool is scalable. A small team of two to five people manages the product in the organization. The number of users in operations depends upon the size of the environment. When we operate, we need a team to monitor and take action. It is a completely managed service.

I haven’t received any complaints from our customers regarding the technical support team.

The setup is okay. It is not complex. The time taken for deployment depends on the project and the size of the customer.

To deploy the solution, we need to install agents, install the software, ensure that the servers and the prerequisites are ready, and ensure that the setup related to integration to the endpoints and security is ready. The problem is not in the setup and installation of the product. Usually, the problem is related to the infrastructure and facilitating access to the product through security procedures. The administration of the solution is easy. A couple of people can manage it.

The pricing depends on the requirements of the customers and the additional functionalities they need. The product is suitable for enterprise customers, not for SMEs. The tool is very flexible with its pricing. I rate the pricing a six out of ten.

We require market standards to understand the improvements needed in the product. Overall, I rate the solution a seven out of ten.

I am using BMC TrueSight Operations Management to monitor infrastructure and applications that are hosted on servers.

The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server.

BMC TrueSight Operations Management could use some enhancements in the application visibility tools.

I have been using BMC TrueSight Operations Management for approximately three months.

BMC TrueSight Operations Management is stable.

The solution is scalable.

I am the only one using this solution in my organization.

The initial setup of BMC TrueSight Operations Management is easy. It takes approximately 15 minutes to do the installation. 

I would advise others to use BMC TrueSight Operations Management.

I rate BMC TrueSight Operations Management an eight out of ten.