Cisco Umbrella Reviews

We have a centralized security policy. For the end user traffic from the firewall to go out to the Internet, it traverses through the secure SD-WAN going back to the data center. It passes a lot of proxies, firewalls, and different security checks. Hence, there are some performance issues. Therefore, we asked Cisco to come in and see if there were any products that could improve this situation for the local Internet breakout, and this was the solution that they brought to the table.

We have a remote location that uses Viptela SD-WAN in conjunction with Umbrella.

It adds a lot of value to the environment. The end user has been much happier with their application performance after using it. I don't see any drawbacks with this solution. 

Hybrid work is also kind of important. Some users may be working from home these days, especially after COVID, as they don't necessarily have to come back to the centralized location for security checks. They can have security going out local from their home environment as well. 

The performance has been greatly improved, especially for some of the end users who kept creating tickets and complaining that it was really slow when everything had to go through the central tool for security checks. Now, everything is locally broken out. Also, security now has all the right filters and malware checks.

The malware piece protects the network from malicious attacks. We have had a lower case of security breaches. Therefore, that brings a lot of value to the table.

The content filtering piece is something that really ties back to what my customer is using because they do have some sites that they don't want end users to go to, in order for the security to be locally available, allowing the users to break out to the Internet. The content filtering is a key piece that our customers want to test and use. So, we tested, and it was successful.

The single-pane-of-glass management is very important. Management wants to look at a single frame, then expand it to get the information that they need, without relying on engineers to take it out. Sometimes, engineers need to go down multiple levels to get the information and package it, and then it is possibly not the information that they are looking for. So, it has to be done again.

I have been using the solution for about six months.

We haven't encountered any issues.

The scalability is good. There aren't any limitations with its scalability. We can scale it out.

We have had some tech cases. However, a lot of times we have our account engineers who help out. They are very savvy and knowledgeable. If something is unknown, they will reach out to internal Cisco for help. They are pretty good. I would give them 9 out of 10.

Positive

We did previously use a different solution. 

We wanted to do the local breakout, but our previous solution wasn't able to do it. We spent quite a bit of time testing the other solution, but it just didn't work. This is why we reached out to Cisco.

We did some testing. Network connectivity was a bit of a challenge at the beginning, but we were able to get the right help from Cisco. The POC probably took a month or so

Application performance has greatly improved and there are less operational issues. Productivity has been going up because we have less operational issues. Also, we have happy customers.

Usually when we have a good solution, we share it with our peers who can then bring it to their customer's attention, if they need to solve the same problem.

I would rate this solution anywhere between 8 and 9 out of 10 because it addresses the needs of my customer, but leaving room for improvement.

Our primary use case for Cisco Umbrella is for content filtering and for different access lists. We have different lists for different departments of what they can access.

It makes it really easy to accomplish content filtering. We don't have to do a lot of customization. You just click the box for the content category and it's up to date. 

This ability is very important to my organization because we're in the financial sector and security is at a premium. 

Cisco Umbrella is pretty straightforward and simple to use. We recently did social media blocking and it was really easy for our marketing department to access it. It's pretty straightforward. 

It helped free up IT staff for other projects. It saves us a lot of time by blocking potential breaches. It's very reliable.

Umbrella has definitely helped us improve our cybersecurity resilience by blocking malicious links and adware.

I would like for them to continue building on IPS and IDS functionalities. 

We have been using Cisco Umbrella for five years. 

It's been very reliable. I haven't had any issues with it. 

The scalability is easy. It's deployed through group policies. 

We're a Cisco shop. We have a lot of their products.

We have seen ROI through its pop-up blocking. 

We hope that Cisco will help us consolidate tools more than it is now by incorporating more IPS and IDS functionality. 

My advice to someone considering Cisco Umbrella would be to focus on how easy is to use the GUI and how easy it is to navigate. You pretty much just click a box and the content categories work. 

I would rate Cisco Umbrella a ten out of ten. 

If your needs vary by department, I would advise making different groups for different departments. It's easier to do it that way than to set it up and go back to tie it to different AV groups. 

We use it to protect our users from getting to any known bad domains.

It does what it's supposed to do, protecting us from getting to somewhere that we shouldn't.

The solution also helps us remediate threats more quickly. Examples are when an email campaign comes in with malicious links, or if they're on a website like Facebook which is full of junk that doesn't need to come through.

Domain blocking is among the most valuable features. It keeps people from accidentally clicking on something they shouldn't. Also, if I see an email that comes through, I can pick out bad domains that we want to block and make custom policies to block them.

In addition, when it comes to hybrid work it's pretty effective. We've got the agents. We can protect people inside our building and, when they're using their laptops out in the field, they're still protected. It's working well.

The single pane of glass management is also pretty helpful because we don't have to hunt for what we're trying to work on.

Getting to some of the reporting features is something that could be improved. When I am tracking someone that has done something, my first hint is usually an email, because I've got those scheduled to come in every so often. But then I've got to log in, dig into that user, find the time period, and then export it. There's a lot of waiting involved through all of those steps.

It would be helpful if there were an embedded link in the email so that when it says it blocked something in particular, I wouldn't have to click through five or six different things to get what was blocked in that email. With a link like that, I could just click from within the notification email and it would take me straight to that page.

I've been using Cisco Umbrella for five years.

I haven't had any issues when using it.

Scaling it is pretty easy. Every time we need to put it on a machine, it's just part of the deployment process.

There are a lot of features that I haven't used. They've been doing a lot of work on it recently and I was talking to one of our Cisco reps who talked about some things we can do with it that we're not doing yet.

I haven't had to use technical support.

It's continuously deployed because, if we wipe out a computer, we've got to put the agent back on it. If we have to put it on a Windows machine, it's easy. If we're trying to deploy it to a Mac through Meraki, it's impossible. The method of deployment for a Mac, and the features available in Meraki, are not compatible at all. Getting it to the point where you could deploy a Cisco product with a Cisco product would be beneficial.

Umbrella is pretty invisible to our employees. Most of them don't know we're using it. There isn't a lot of user training involved, as long as your security people can get in there and do what they need to do.

It's a great tool because you can effectively block a lot of things that can infect your machines. People don't realize they're getting something that's malicious.

Overall, it has been pretty helpful for what we're using it for.

Cisco is a very efficient and on-point solution that controls the whole network and settings on one page. We can monitor the entire network.

The solution could be faster as the process is very slow.

I have been using Cisco Umbrella as a reseller for four to five years.

I rate the solution’s stability an eight and a half out of ten.

We have deployed it to small businesses.

I rate the solution’s scalability an eight out of ten.

The initial setup is straightforward and takes few hours to complete.

I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.

ROI is pretty good. I rate it as eight out of ten.

You need to buy an additional license for customer services. The licensing is moderate.

I recommend the solution.

Overall, I rate the solution as eight and a half out of ten.

We use the solution for DNS security and web filtering. Our industries include banking and insurance. 

The customer experience is very good, and the product improves security posture. 

Cisco Umbrella is difficult to manage and needs to include a dashboard. It needs to improve pricing as well. 

I have been using the product for three years. 

I rate Cisco Umbrella's stability a nine out of ten. 

I rate the tool's scalability an eight out of ten. 

The tool's deployment is easy; I rate it a nine out of ten. The speed of deployment depends on various factors, including our communication with other customer contacts.

I rate the tool's pricing a five out of ten. 

Cisco Umbrella is the best solution for DNS security in the market. Our customers are enterprise businesses. I rate it an eight out of ten. 

Most of the time, it's for security reasons in terms of looking at what DNS requests are being done and other things like that.

It has certainly saved us time. If we go and look at what's rejected on the requests from the hospital itself, it has saved about 5% or 6% time.

It's there to keep everything secure. Hospitals are a very nice target for attacks. We have been under an attack from Russia once, which was a DDoS attack.

It secures our infrastructure from end to end so we can detect and remediate threats.

The protection from users doing stupid things is valuable. The dashboard gives me the information I need.

Its price could be better.

I've been using it for about two years.

It's very stable. I've never seen any problems with it.

It's perfect for the things we have with it. There is a quick resolution. There are no problems at all. I'd rate them a nine out of ten.

Positive

I've not used a similar solution. We went for Cisco Umbrella because they are delivering good products. We also have all Cisco switches in place, and then we have Cisco ACI and DNA Center. We only don't have Cisco firewalls.

I am not aware of any tools that we could consolidate or get rid of by using Cisco Umbrella because it was installed about five or six years before I came here.

Cisco is expensive. For example, we are looking at Nexus Dashboard, and it's costing about 250,000 euros. I ask, "What do I get from it?" I'm still not convinced that we have to spend on it, so pricing is a problem.

It's a very good product. I'd rate it an eight out of ten. Overall, I am satisfied with the product.

One of the main use cases of Cisco Umbrella kicked in during the COVID pandemic, as a SASE deployment—secure access, secure edge. Most of the users within a company started working from outside the company and that is when Umbrella became deployed a lot.

One of the most important features is the security posture check which Umbrella offers when a user accesses any website. That is one of the most unique features that it offers.

I would like to see hardware-based integrations. If a hardware platform were provided for Umbrella, that would definitely improve the market for it. The solution is pretty good, but if a hardware-based solution came through, it would meet all the compliance standards in my country.

Especially when we are addressing governmental customers, they hesitate to connect to the cloud. That is where we need a hardware platform so that the solution can be used on-premises as well.

I have been deploying Cisco Umbrella for about five years.

It's quite stable. I've gotten very positive feedback from the customers who have deployed it within their environment. The feedback has been amazing. It's up and running 99.9 percent of the time, since it's a cloud-based solution. We have had no problems related to bugs or any issues like that.

It is very scalable. Although I'm not talking to the clients anymore, I'm sure that the organization I worked with is working with them to spread the solution to more users who were not covered in the initial deployment. There is an adoption roadmap for this product.

Technical support is included as part of the subscription. At any point in time, if you have any queries, there's a 24/7 TAC number available. You can just call and log a case.

I'm also very satisfied with the documentation provided for the solution.

Positive

The previous solution we used was Akamai, but Akamai was more costly compared to Umbrella, and the consumption model was not favorable. Cisco Umbrella cost at least 30 percent less compared to what Akamai offered.

One of the key aspects of Umbrella is the deployment. It takes a matter of just 30 minutes to deploy it in any enterprise and, as soon as it is deployed, it starts to work, so it is seamless. The benefits are realized immediately.

The implementation strategy is pretty straightforward. On the customer's existing hardware you just have to make the entries that will enable the connection to Umbrella and it starts to run. It's a single-person deployment, a single network engineer. That is the beauty of it; you don't require a huge team to deploy it.

Umbrella doesn't require any maintenance. All the updates happen automatically. The configuration is a one-time process.

It can be deployed on the public cloud and private cloud. These are two of the selling factors, although public cloud is more common. It's a multi-location solution but can also be used by a single headquarters. On average, our deployments are for 2,000 endpoints.

If you look at the ROI, Umbrella significantly reduces investment in hardware-based firewalls. For example, typically, an enterprise has to refresh its firewalls every five years. By using Umbrella, they don't have to change their firewalls, rather the security posture is shifted to a cloud-based provider.

There are no hidden costs with Umbrella. Everything is included in the package.

Other than Akamai, there weren't many providers available in India.

One important piece of advice would be to look at your existing framework and see which use cases Umbrella can address. That will make the adoption much easier.

Umbrella is the best product available as of now. 

I'm doing business for customers. I'm building customer networks. We have Cisco Umbrella and Cisco Secure Endpoint, and the use case is that we connect to the company network from all over the place, and we need to do it in a secure way. 

We are just a small company with about 300 employees. Everybody is using these products to securely connect to the corporate network. From there, we support our customers. It needs to be really secure so that no security problems spread from our network to the customers' network. This is something we absolutely need to avoid. That's why these products are really good for us.

For me, it's quite good for daily work. Mainly, I work from a home office, so I have it running all day. It's okay for me. There is not much noise about it. I don't need to pay a lot of attention to this. It's just running in the background, and that's what I need.

It enables mobile work from anywhere. If you are at home, at a customer, or traveling, it enables a secure way of accessing the corporate network.

As a user, everything is there for securing our infrastructure from end to end to detect and remediate threats. There's nothing else that I need.

It saves time for sure. It doesn't require much attention. Everybody can use it. The end-users don't need to have any special skills. It's just perfect. I don't have the metrics on time savings because it isn't easy to know how much time you would have spent if you had an unstable product or if you had to take care of all this. 

For me, it's important that I get a connection to my corporate network in a secure and fast way. This product just runs in the background and doesn't need any attention. For me, as a user, it's perfect. 

Overall, I'm quite happy with Cisco products, but there could be one place where you can check what's going on. There could be one place where you get all the information about these products so that you don't need to look around. You get the status, information about what lately happened, and if there was anything on the machine in one single place.

We've been using Cisco Umbrella for about a year and a half, and we've been using Cisco Secure Endpoint for somewhat longer. It has been about three years.

I haven't been in touch with them because it's just working.

We used other products such as separate virus scanners. Using all the products from Cisco simplified things. You don't need to worry about whether it's compatible or whether you need to do something special on the antivirus side. It simplified things for me.

I work for customers, and this was set up by our internal IT department. 

I would advise seriously looking into it because, for our users, it's just working perfectly. 

I would rate it a 10 out of 10. There are no complaints.