3CX Live Chat vs ConnectWise ScreenConnect comparison

3CX and ConnectWise are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while ConnectWise is ranked #10 with an average rating of 9.3. 3CX holds a 1.5% mindshare in VM, compared to ConnectWise’s 1.6% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 92% of ConnectWise users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

3CX Live Chat

ConnectWise ScreenConnect

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and ConnectWise ScreenConnect both compete in the communication and remote access software category. Based on the feature set and capabilities comparison, 3CX Live Chat offers superior VoIP functionalities, while ConnectWise ScreenConnect has an edge in remote access and management capabilities.

Features: 3CX Live Chat includes robust communication features such as VoIP integrations, WebRTC, and call queuing. It offers a scalable solution with flexible deployment options from on-premises to cloud, and integrated web meetings. ConnectWise ScreenConnect provides persistent remote access, ease of file transfer, session continuity during reboots, and detailed session control, crucial for IT support and troubleshooting.

Room for Improvement: 3CX Live Chat could enhance Linux support, call recording management, and CRM tool integration. It would benefit from improving mobile app performance and expanding reporting capabilities. ConnectWise ScreenConnect would improve by enhancing user login customization, the ability to run without client-side installation, and offering better reporting capabilities and configuration simplification.

Ease of Deployment and Customer Service: 3CX Live Chat supports diverse deployment options and offers efficient technical support, though customer service experiences vary by region. ConnectWise ScreenConnect supports hybrid and on-premises environments and is praised for responsive customer service and technical expertise.

Pricing and ROI: 3CX Live Chat is recognized for cost-effectiveness, with pricing based on concurrent calls, offering quick ROI via savings on traditional telephony costs. ConnectWise ScreenConnect boasts straightforward pricing based on concurrent user licenses, ensuring affordability and providing solid ROI through effective remote access solutions.

To learn more, read our detailed 3CX Live Chat vs. ConnectWise ScreenConnect Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. ConnectWise ScreenConnect

April 2025

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Helped 847,959 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.5%, down from 2.3% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"We have not had any bugs or glitches, the solution is stable."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

More 3CX Live Chat pros

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"The initial setup is fairly straightforward."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"The ConnectWise ScreenConnect tool is very good for remote access."

More ConnectWise ScreenConnect pros

Cons

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"Its features for scheduling and generating reports need improvement."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"There should be an option to save some extensions."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

More 3CX Live Chat cons

"The solution is a little bit complicated when you want to implement it."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"I really didn't care for the onboarding process and it is something that should be improved."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"Speed is a major factor in Automate, and the control panel is horribly slow."

More ConnectWise ScreenConnect cons

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There is no add-on costing on the standard fees."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

More 3CX Live Chat pricing and cost advice

"It is priced fairly."

"I download the product for free with ConnectWise RMM's license."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"Good price and works well."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Make sure you have enough licensing for all the techs that you have."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"Pricing is fair for Control and the licensing is simple."

More ConnectWise ScreenConnect pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Educational Organization

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 37% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

Webex vs 3CX Live Chat

Compared 16% of the time

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Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 29% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 16% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 14% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 14% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 11% of the time

More ConnectWise ScreenConnect Competitors

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Also Known As

3CX PBX

ConnectWise Control, ScreenConnect

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Sample Customers

Information Not Available

Jon Rosen Systems

Buyer's Guide

3CX Live Chat vs. ConnectWise ScreenConnect

April 2025

Free Report: 3CX Live Chat vs. ConnectWise ScreenConnect

Find out what your peers are saying about 3CX Live Chat vs. ConnectWise ScreenConnect and other solutions. Updated: April 2025.

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