Acronis Cyber Protect vs Barracuda Intronis Backup comparison

"The setup is very easy."

"The solution's most valuable features are its ease of use and its user-friendly interface compared to other tools."

"For local backups, it has options to back up almost any storage. The back can be either a shared folder or anything you want, it's pretty flexible."

"From my perspective, the most valuable features in Acronis Cyber Protect include ransomware protection and antivirus. These features not only add significant value but also play a crucial role in closing deals. When selling backup for Microsoft 365, these security features, like ransomware protection and antivirus, serve as a starting point to offer backup and protection."

"I have not used other backup solutions to compare how well the features work but I have found Acronis Backup to be user-friendly, overall easy to use, and performance is good."

"Acronis has many features, which are really very interesting, when it comes to data backup and recovery, especially disaster recovery (DR)."

"The web-based interface makes it easy to use."

"Compared to what we had before, we now have ease of use."

"It is very reliable, so we don't have any issues with it, and basically, once you set it up and it is running, it is trouble-free and our customers are happy."

"The most valuable features are the deduplication that analyzes data to identify duplicate patterns and granular restore."

"The cloud side of it is nice. Everything happens behind the scenes without you realizing it, which is nice. It doesn't interrupt usage. There is also the freedom and ease of use of the cloud portal, which you can use to manage your backup. One of the strong points of Barracuda is that you can go from zero to having your first backup running within 10 minutes. If you have access to admin accounts and everything else, it can happen in 10 minutes. The ability to go in and just restore a particular file without having to do a full restore is also very useful. You can just go in and pick the files that you need to restore, and the same is with email. You can just go in, find an email, and restore that email without having to do a full backup of all the data or a full restore of the data. I feel very safe because it is not just about the backup; it is about the protection of the data from outside threats. They have a lot of areas of ATP, that is, advanced threat protection. You don't see that much on the backup side. You see it more on the email side. In the email protection, you know it is there at the back. It moves the quarantine emails that come through into a sandbox area, and then you can choose in the sandbox. You can open up an email in the sandbox to make sure that if there is a virus, it can't harm you. You can also plan how often your backups run, such as every six hours or four hours. It is the same with email. They also have a great PhishLine package, which is phishing attack training. You can have the strongest and the best backup and security that you can, but the end user is always the weakest link. They send almost like testing emails to end users to help them identify and understand phishing emails and prevent user or phishing attacks. It is a very good package."

"Barracuda's support is probably one of the best things about them, even with all their solutions. With any problem that we have, or even questions, we get the assistance that we need. The turnaround is pretty quick."

"I have found the product's LiveBoot feature to be most valuable."

"Whenever you have a crash or your service is not working, you can just live-boot the machine and have your service up and running."

"Customers get a return on their investment from day one."

"Most important is its ease of use. You plug it in, follow the steps, and you have your backup file."

"I would ​change the GUI a little to make it a bit more interactive. It should have a slightly more updated look, not something which looks like it was designed five years ago despite the fact it is easy to follow and very appealing.​"

"The support takes too much time to respond to callbacks."

"The dashboards for digital operations can be improved."

"Customer service can open a ticket for you, but it could be several days before you hear back from them."

"The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration."

"It could back up more things. I don't think it can back up Box and some of the other third-party ones. Not that we use them that much, but the more they can do, the better it would be. There could also be better integrations with RMM tools."

"It could back up more things. I don't think it can back up Box and some of the other third-party ones."

"The technical support needs some improvement."

"Their technical support is not very good. You never know what they are doing and what is the issue. Customers need to know what is happening. This is our main concern and the only thing that can be improved in this solution. I would like to have more visibility about what is going on when something happens. I need to know what was done to solve the issue."

"We're working with them on our file share backups. Our solution needs a little bit more fine-tuning."

"We cannot backup Sun Micro systems. They are not currently supported."

"I think scalability is the big gap."

"The solution needs fine-grained backup capabilities to service individual users."

"I would like to see the Live Boot feature extended to Hyper-V machines, in addition to VMware machines."

"I would like to see better integration with third-party applications."

"Setting up Barracuda Backup is straightforward."

"Pricing is what it is. I don't shop around once I find a good solution. I insist they maintain ongoing support year after year for updates and tech support."

"It has already paid off itself in the first few months that we implemented it."

"There is a license required to use this solution and it is inexpensive. However, it is an old license."

"It is a low-cost solution."

"This is an affordable product and fits within our customers' budgets."

"If the solution was less expensive it would be better."

"I would say that at the pricepoint that it's at, it's definitely worth the money."

"We were on a perpetual license for Acronis Backup."

"The licensing is charged yearly. It's my understanding that the cost of the solution is somewhere around $7,000 every two years."

"It is about 6,900 or 7,000 a year. It goes up a little every year. Its price includes live updates, support, antivirus, and cloud storage. If I increase the cloud space, then the price would increase. It has been consistent for us."

"You have two options, which we have. We pay for it bi-monthly. Then, you can purchase the project hours and support annually."

"Because it is a single package that includes everything, they are worth the money that you need to pay for it. You are paying for the hardware, licensing, the software that runs on it, regular updates, the cloud features included with it along with the replication, and your space allocated in the cloud for replication. It is fairly priced for what you get."

"What I like best about Barracuda Backup is the licensing model."

"The tool's pricing is reasonable."

"Normally, there is the hardware on the site. So, essentially, there is a server and storage. They can price it a little lower because the customers are making a little investment upfront. Even though it is trouble-free for the end-users, and once it is set up and running, they don't have to really think about it, there is essentially an initial investment. It is not really pricey. We're actually competitive, but we are in a different market. In Asia, customers are a little more price-sensitive than in the west. It is not really a real issue."

"The price of the five-year contract was approximately three million Rupees ($42,000 USD)."