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Apica vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Apica alerts enhance operational efficiency by reducing costs, staffing needs, and downtime, delivering significant ROI and improved performance.
Sentiment score
7.0
New Relic improved server response, product reliability, and development efficiency with valuable insights, despite some challenges in quantifying its benefit.
 

Customer Service

Sentiment score
7.1
Apica offers responsive service and custom scripts, though time zone challenges affect support efficiency for global customers.
Sentiment score
7.6
New Relic's customer service is responsive and reliable, with quick assistance, though live chat options are lacking.
Issues that could be solved quickly sometimes take longer because they go around in circles.
 

Scalability Issues

Sentiment score
7.6
Apica offers scalable, reliable monitoring and performance testing with seamless integration, allowing diverse users to manage infrastructure effortlessly.
Sentiment score
7.8
New Relic is highly scalable and adaptable, efficiently managing large applications and diverse environments with reliable performance.
 

Stability Issues

Sentiment score
7.3
Apica is praised for stability and reliability, with minimal outages, effective monitoring, and quick bug resolution.
Sentiment score
7.9
Users report New Relic as stable, reliable, with minor issues; recent updates boost performance during high-demand without data loss.
 

Room For Improvement

Apica lacks an intuitive interface, needs more customization, better alert accuracy, and improved documentation, scripting compatibility, and update management.
Users seek better privacy controls, lower costs, improved functionalities, and enhanced support, reporting, and performance in the system.
When editing scripts, only one can be accessed at a time, risking changes affecting other folders.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
 

Setup Cost

Apica offers cost-effective licensing with negotiable discounts, primarily based on the number of checks, including cloud hybrid features.
Enterprise users find New Relic's pricing complex and expensive, but appreciate its comprehensive features and competitive value compared to competitors.
 

Valuable Features

Apica offers global monitoring with flexible scripting, user-friendly interface, accurate alerts, and seamless integration for efficient operations.
New Relic offers real-time monitoring, detailed insights, and integration tools, enhancing application performance management with user-friendly scalability.
It is useful for both performance and automation testing, facilitating access to headers and payloads easily, enhancing scripts with dynamic values.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
 

Categories and Ranking

Apica
Ranking in Application Performance Monitoring (APM) and Observability
16th
Ranking in IT Operations Analytics
5th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
11
Ranking in other categories
Log Management (17th), Observability Pipeline Software (2nd)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
5th
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (3rd)
 

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Apica is 0.3%, up from 0.2% compared to the previous year. The mindshare of New Relic is 7.0%, down from 9.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Noorul Mustafa Khan - PeerSpot reviewer
Validates content and perform login functionalities on front-end applications
First of all, it will depend on the type of application. If it's a web application, I would recommend implementing it in your lower environment first and checking for functionality. If you are satisfied, then push it to the higher environments. Apica has detected server-related issues and various web application-related issues promptly, alerting us in a timely manner. This allowed us to implement automation within our processes, ensuring comprehensive performance monitoring from failure detection to recovery. It was pretty easy to learn. I attended a couple of sessions with team members. They provided knowledge transfer, which took about a week. After that, I was able to onboard the company. However, for minor issues, I would still contact them. If you're a quick learner, it could take just a couple of weeks to get the hang of it. You can integrate Apica architect into your system because they provide APIs. With these APIs, you can utilize Apica where and when it's needed. For instance, you can create your own microservices to automate tasks or integrate it with tools like Postman. This flexibility allows you to embed Apica into various automation processes or any other functionalities you require. Overall, I rate the solution a nine out of ten.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
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Top Industries

By visitors reading reviews
Financial Services Firm
34%
Computer Software Company
10%
Insurance Company
9%
Media Company
8%
Educational Organization
54%
Computer Software Company
7%
Financial Services Firm
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Apica Synthetic?
The GUI is powerful and doesn't require scripting or regular expressions. It has a vast finder for correlation, which is easier than other tools like JMeter and LoadRunner. It's also easy to integr...
What is your experience regarding pricing and costs for Apica Synthetic?
I know Apica is an expensive solution, but it is worth the money for the service it provides.
What needs improvement with Apica Synthetic?
Apica is costly, and there's no way to test mobile applications through Apica. You can test mobile applications through other platforms. However, Apica is only for APIs and applications.
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Comparisons

 

Also Known As

Apica LoadTest, Apica Synthetic
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

HBO, JPMC, Morgan Stanley, Xander, EA Sports, Volvo
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Apica vs. New Relic and other solutions. Updated: February 2025.
841,431 professionals have used our research since 2012.