Automation Anywhere vs OpenText AppWorks comparison

Automation Anywhere and OpenText are both solutions in the Business Process Management (BPM) category. Automation Anywhere is ranked #3 with an average rating of 8.3, while OpenText is ranked #20 with an average rating of 7.7. Automation Anywhere holds a 0.1% mindshare in BPM, compared to OpenText’s 0.5% mindshare. Additionally, 95% of Automation Anywhere users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Automation Anywhere

Read 556 Automation Anywhere reviews

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26 Comparison Views

95% willing to recommend

OpenText AppWorks

Read 10 OpenText AppWorks reviews

343 Views
217 Comparison Views

100% willing to recommend

Automation Anywhere

OpenText AppWorks

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Automation Anywhere and OpenText AppWorks based on real PeerSpot user reviews.

Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Automation Anywhere vs. OpenText AppWorks Report (Updated: April 2025).

Buyer's Guide

Automation Anywhere vs. OpenText AppWorks

April 2025

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Helped 848,253 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Ranking in Business Process Management (BPM)

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

556

Ranking in other categories

Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (3rd), Agentic Automation (2nd)

OpenText AppWorks

Ranking in Business Process Management (BPM)

20th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of Automation Anywhere is 0.1%, up from 0.0% compared to the previous year. The mindshare of OpenText AppWorks is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Vatsal Mehta

Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.

Accommodates diverse use cases and effectively meets customer requirements

AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.

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Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The training and resources for this tool are very good. They are so simple that anyone can easily learn it. One of the tool values is its ease of use."

"The recorder feature for front end automation and email packages is the most valuable feature as it has more features and it makes the email server related tasks easier and more independent on the email client."

"The product has improved our organization cost-wise and bank savings in transactions. Everything has been changed for the better."

"One of the strengths of Automation Anywhere is its user-friendly interface, which makes it accessible even to those without a development background."

"My impression of the Bot Store is good. It is a really smart offering. A lot of the time customers need the same things, and there's not necessarily a lot of logic in reinventing the wheel. When you take the Bot Store, you allow people to share knowledge, you allow best practices to be immediately adopted by users, and you can share good knowledge, saving a lot of time for customers. It's a really good thing."

"The integration is helpful. We have quite a few use cases where we've integrated with Microsoft tools and local record systems, such as SAP and Vertex AI."

"The reporting capabilities are pretty nice."

"The application replaced about three employees for the OFAC verification processes, thus eliminating the need to hire more people for those tasks."

More Automation Anywhere pros

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"Its customer support is reliable and easy to approach."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"One of the most useful features is the code is customizable, we can make it our own."

More OpenText AppWorks pros

Cons

"The license cost is high and needs improvement."

"I would like to see a built-in read-only role for the control room so that the bot creators can log in and monitor the production environment without any auditing concerns."

"Sometimes the tool is timing out, which would be a good thing to have resolved."

"I have found that Automation Anywhere is prone to bugs in handling Excel. It breaks and gives vague error messages. I have had a lot of experience with that and learned that it is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break, unfortunately."

"If I want to do something that is more purely business-related and is somewhat complex to write or is nuanced, I sometimes have trouble implementing that inside of the Automation Anywhere script. I feel limited at times with some of the looping and some of the branching and some of the ways to make procedure calls when I have a complex business issue."

"The accuracy in Web Recorder needs to be improved, defective outputs found most of the time(not sure if is a website side issue)."

"What I am suggesting, when using A2019, if there are any additional features to exclude those antivirus scans until after my task is completed, then the antivirus can start scheduling. Then, I can easily tell the client that the priority are running and the Automation Anywhere scans can wait until after the release."

"Although Automation Anywhere is a GUI-based platform with drag-and-drop functionality, non-technical business users struggle to implement it due to the complexities of operationalizing automation within a business context."

More Automation Anywhere cons

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"OpenText needs improvements in its integration model to align with newer integration types."

"The crucial missing element is the archival function."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"AppWorks could be improved by including BPM simulation."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

More OpenText AppWorks cons

Pricing and Cost Advice

"It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive."

"I do not know the price, but I am told that it is cheaper than UiPath."

"There may be room for the product to be more competitively priced to excel in the market."

"Although the initial implementation cost of Automation Anywhere is relatively high compared to other options, its annual subscription cost is lower than UiPath's, which has the opposite pricing structure."

"Time-wise: We have saved hundreds of thousands of hours."

"My understanding is that the license cost of Automation Anywhere is more reasonable than UiPath and Blue Prism."

"I would rate the price of Automation Anywhere a six out of ten, with ten being the most expensive."

"Its price is competitive with all other products in the market."

More Automation Anywhere pricing and cost advice

"AppWorks is pretty expensive."

"The price is on the higher side."

"There is a user-based perpetual license."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

10%

Healthcare Company

Financial Services Firm

12%

Computer Software Company

10%

Insurance Company

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

Comparisons

Microsoft Power Automate vs Automation Anywhere

Compared 30% of the time

UiPath vs Automation Anywhere

Compared 22% of the time

Blue Prism vs Automation Anywhere

Compared 10% of the time

Python RPA vs Automation Anywhere

Compared 6% of the time

Tricentis Tosca vs Automation Anywhere

Compared 4% of the time

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Camunda vs OpenText AppWorks

Compared 20% of the time

Appian vs OpenText AppWorks

Compared 20% of the time

ServiceNow Now Platform vs OpenText AppWorks

Compared 16% of the time

OutSystems vs OpenText AppWorks

Compared 12% of the time

Microsoft Power Apps vs OpenText AppWorks

Compared 12% of the time

More OpenText AppWorks Competitors

Product Reports

Buyer's Guide

Automation Anywhere

April 2025

Download Automation Anywhere product report

Buyer's Guide

OpenText AppWorks

March 2025

Download OpenText AppWorks product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise

No data available

Overview

Automation Anywhere offers a robust automation platform known for its user-friendly interface, flexible scalability, and advanced automation capabilities. It's designed to streamline operations across industries by automating manual and repetitive tasks.

Automation Anywhere empowers organizations with its easy-to-use platform that simplifies automation processes through its drag-and-drop functionality. With features like MetaBot and IQ Bot, it provides advanced automation solutions. The platform seamlessly integrates with business applications, ensuring efficient operation and data protection through security features like the credential vault. Despite its strengths, there is room for improvement in integration with source control systems and third-party applications. Enhancing UI friendliness, IDE capabilities, and licensing flexibility, along with improved support in the Citrix environment, are needed. Better OCR accuracy, AI functionalities, and Excel integration would enhance user experiences.

What are Automation Anywhere's key features?

Ease of Use: Offers a user-friendly platform that allows straightforward automation of processes for non-technical users.
Advanced Bots: Includes MetaBot and IQ Bot for complex automation tasks.
Integration: Seamlessly integrates with business applications for smooth operations.
Security: Features like credential vault ensure robust data protection.
Scalability: Provides flexibility and scalability for expanding automation needs.

What benefits and ROI should users look for?

Efficiency: Automates repetitive tasks, enhancing process efficiency.
Accuracy: Improves accuracy in operations like finance and HR.
Scalability: Offers scalable solutions for growing enterprises.
Cost Reduction: Reduces operational costs by streamlining processes.
Flexibility: Adapts to various industry requirements allowing broad implementation.

In the finance sector, Automation Anywhere is used for tasks like accounts payable, accounts receivable, and invoice processing. In HR, it's implemented for onboarding, payroll, and attendance verification. Its deployment also extends to supply chain, compliance, and customer service, providing streamlined operations by automating complex business processes.

Automation Anywhere

OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.

OpenText

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Buyer's Guide

Automation Anywhere vs. OpenText AppWorks

April 2025

Free Report: Automation Anywhere vs. OpenText AppWorks

Find out what your peers are saying about Automation Anywhere vs. OpenText AppWorks and other solutions. Updated: April 2025.

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