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Avada Software Infrared360 vs ServiceNow Discovery comparison

Avada Software and ServiceNow are both solutions in the Server Monitoring category. Avada Software is ranked #36, while ServiceNow is ranked #2 with an average rating of 8.4. Avada Software holds a 0.2% mindshare in SM, compared to ServiceNow’s 4.3% mindshare. Additionally, 100% of Avada Software users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.
Avada Software Infrared360
Read 13 Avada Software Infrared360 reviews
  • 63 Views
  • 32 Comparison Views
100% willing to recommend
ServiceNow Discovery
Read 41 ServiceNow Discovery reviews
  • 2,622 Views
  • 1,285 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Avada Software Infrared360 and ServiceNow Discovery are two prominent solutions in the IT management market. ServiceNow Discovery is seen as superior due to its extensive features, which users feel justify the higher price.

Features: Avada Software Infrared360 stands out for its real-time monitoring, simplified setup, and middleware management focus. ServiceNow Discovery is recognized for its comprehensive discovery capabilities, integration options, and automated processes.

Room for Improvement: Avada Software Infrared360 could improve integration with third-party tools and enhance reporting capabilities. ServiceNow Discovery could benefit from better performance optimization and more user-friendly customization options.

Ease of Deployment and Customer Service: Avada Software Infrared360 offers straightforward deployment and efficient customer service. ServiceNow Discovery provides a more complex but robust deployment model along with responsive support.

Pricing and ROI: Avada Software Infrared360 users find setup costs more reasonable and experience quicker ROI. ServiceNow Discovery, though more expensive, justifies the cost with its superior features leading to longer-term ROI.

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To learn more, read our detailed Avada Software Infrared360 vs. ServiceNow Discovery Report (Updated: April 2025).
Buyer's Guide
Avada Software Infrared360 vs. ServiceNow Discovery
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Server Monitoring
36th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Application Performance Monitoring (APM) and Observability (77th), Business Activity Monitoring (5th), Message Oriented Middleware (MOM) (11th)
ServiceNow Discovery
Ranking in Server Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
IT Asset Management (4th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of Avada Software Infrared360 is 0.2%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Discovery is 4.3%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

it_user685326 - PeerSpot reviewer
An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams.
Administration, Monitoring, and Delegation are the most valuable features of the solution. * Administration: It provides a centralized audit trail of all the infrastructure changes. * Monitoring: It gives the ability to integrate with my company's global notification system, and the ability to proactively automate corrective actions. * Delegation: It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams.
Read full review
Kaustubh Partha - PeerSpot reviewer
Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team
I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has role-based access to queues, giving us more insights into problems."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"Monitoring that ties into our incident management system"
"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"The most valuable feature of ServiceNow Discovery is its performance."
"The initial setup is pretty easy."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"The initial setup is pretty straightforward."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"The product provides great scalability features."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
More ServiceNow Discovery pros
 

Cons

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"They can expand on the plugins for some of the other tools."
"The solution is too high priced."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
More ServiceNow Discovery cons
 

Pricing and Cost Advice

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Start small, then increase licensing later as per your demand."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
"The solution is very expensive."
"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"It is an expensive product with a price that depends on the models that you wish to purchase."
"The pricing is determined based on the CIs."
"The product is not cheap."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
More ServiceNow Discovery pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
41%
Manufacturing Company
9%
Computer Software Company
7%
Hospitality Company
5%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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Earn 20 points
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
See all answers
What is your experience regarding pricing and costs for ServiceNow Discovery?
ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.
See all answers
What needs improvement with ServiceNow Discovery?
Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...
See all answers
 

Comparisons

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Dynatrace vs Avada Software Infrared360
Compared 30% of the time
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Tanium vs ServiceNow Discovery Logo
Tanium vs ServiceNow Discovery
Compared 28% of the time
Lansweeper vs ServiceNow Discovery Logo
Lansweeper vs ServiceNow Discovery
Compared 23% of the time
BMC Helix Discovery vs ServiceNow Discovery Logo
BMC Helix Discovery vs ServiceNow Discovery
Compared 8% of the time
Microsoft Configuration Manager vs ServiceNow Discovery Logo
Microsoft Configuration Manager vs ServiceNow Discovery
Compared 7% of the time
Zabbix vs ServiceNow Discovery Logo
Zabbix vs ServiceNow Discovery
Compared 5% of the time
More ServiceNow Discovery Competitors
 

Product Reports

Buyer's Guide
Avada Software Infrared360
April 2025
Avada Software Infrared360 reportDownload Avada Software Infrared360 product report
Buyer's Guide
ServiceNow Discovery
March 2025
ServiceNow Discovery reportDownload ServiceNow Discovery product report
 

Also Known As

Infrared360
No data available
 

Overview

Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as  JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work.  Within those spaces are only the objects and resources the user has been granted visibility.  Role policy dictates permissions on those resources.

It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.                 

  *Kafka coming soon 

Avada Software

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow
 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
York, National Grid, DXC Technology, experian, BEACHBODY
Buyer's Guide
Avada Software Infrared360 vs. ServiceNow Discovery
April 2025
Free Report: Avada Software Infrared360 vs. ServiceNow Discovery
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