Both Bizagi and KiSSFLOW compete in the BPM tools category aimed at streamlining business processes. Bizagi holds the upper hand in advanced functionalities and process mapping, while KiSSFLOW is favored for its ease of use and integration capabilities.
Features: Bizagi offers comprehensive process modeling capabilities, cloud and on-premises solutions, and advanced process mapping. KiSSFLOW provides simplicity in creating workflows, strong integration with applications like Google Workspace and Slack, and faster implementation of basic workflows.
Room for Improvement: Bizagi can improve with easier initial setup, reduced learning curve, and better performance in complex deployments. KiSSFLOW needs enhanced advanced customization options, better reporting features, and more robust functionality.
Ease of Deployment and Customer Service: Bizagi offers flexible deployment models, cloud, and on-premises options, but has a challenging initial setup. Customer support has mixed reviews with some users reporting delays. KiSSFLOW is quick to set up due to straightforward cloud deployment, and its customer service is generally responsive and praised.
Pricing and ROI: Bizagi has high initial setup costs but often reports good ROI due to its powerful features. KiSSFLOW is more affordable, providing quicker returns and easier setup, though with potentially less extensive ROI.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
The decision map could be improved to allow more than three options at a decision point.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
It was less expensive than some of the other tools.
It is open source.
Bizagi is very simple and easy to use, which I find most valuable.
The user interface is very good, making it easy for business people to understand.
| Product | Market Share (%) |
|---|---|
| Bizagi | 4.2% |
| KiSSFLOW | 0.8% |
| Other | 95.0% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
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