BMC Remedy and Flexera One are products competing in IT service management and software asset management. Flexera One seems to have the upper hand due to its advanced features in software asset management, which many find worth the price.
Features:BMC Remedy provides robust incident, problem, and change management. It excels in service request life cycles and is user-friendly with automation features. Flexera One offers comprehensive software usage insights, license optimization, and strong compliance management. Its software normalization and role management are valuable for enterprises focusing on asset optimization.
Room for Improvement:BMC Remedy can be challenging for small to medium enterprises due to manual configuration requirements. Its transition to cloud solutions could be smoother. Its CMDB design, while advanced, might be complex for end users. Flexera One could expand the scope of its features beyond licenses, improve user interface intuitiveness, and increase flexibility in customization to compete more directly with other asset management tools.
Ease of Deployment and Customer Service:BMC Remedy offers flexible deployment in complex IT environments, benefiting from responsive customer support. Its service management needs can be tailored extensively. Flexera One is designed for quick deployment in cloud architectures, supported by a strong network. BMC's adjustable deployment approach contrasts with Flexera's cloud-based one, offering businesses a choice based on their infrastructure.
Pricing and ROI:BMC Remedy often has a lower initial setup cost, delivering ROI through extensive service management capabilities at a competitive price. Flexera One may involve higher upfront costs but offers robust ROI by maximizing software spend efficiency, making it attractive for large organizations seeking detailed software management.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
They were prompt in getting back to us.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
The stability of the cloud version, which is what I'm currently using, is almost always reliable.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
One feature I would like to see in the tool is the ability to handle everything in one place.
The price is reasonable.
They've restructured how it's licensed, making it more fair.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
Flexera includes what I call canned reports, straight out of the box, but they also offer flexibility in creating custom reports.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid-size enterprises a growth path and a roadmap for success.
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