Bonita vs ServiceNow Orchestration comparison

Bonitasoft and ServiceNow are both solutions in the Process Automation category. Bonitasoft is ranked #12 with an average rating of 8.2, while ServiceNow is ranked #11 with an average rating of 8.3. Bonitasoft holds a 5.2% mindshare in PA, compared to ServiceNow’s 4.1% mindshare. Additionally, 96% of Bonitasoft users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Bonita

Read 27 Bonita reviews

2,634 Views
1,957 Comparison Views

96% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,130 Views
1,563 Comparison Views

92% willing to recommend

Bonita

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Bonita and ServiceNow Orchestration are both prominent products in the business process management and automation category. ServiceNow Orchestration is often seen as superior due to its advanced automation capabilities, which cater to complex enterprise needs better than Bonita.

Features: Bonita offers customizable workflow and process automation, robust open-source options, and detailed documentation that aid ease of use. ServiceNow Orchestration provides advanced integration tools, comprehensive process automation, and service mapping, making it suitable for large-scale enterprise environments.

Room for Improvement: Bonita could benefit from reducing its implementation time and enhancing its platform versatility to cater to more environments. ServiceNow Orchestration might be improved by simplifying integrations and reducing complexities in the deployment process.

Ease of Deployment and Customer Service: Bonita is known for its quick setup and efficient support, which is advantageous for small to mid-sized projects. ServiceNow Orchestration, while requiring a more complex implementation, offers extensive support options, making it ideal for larger enterprises.

Pricing and ROI: Bonita presents an affordable upfront cost with potentially high ROI due to its lower initial expenses, making it attractive for cost-sensitive projects. ServiceNow Orchestration, despite its higher setup costs, provides a significant return on investment for organizations requiring extensive integration and automation features, making it suitable for larger enterprises.

To learn more, read our detailed Bonita vs. ServiceNow Orchestration Report (Updated: April 2025).

Buyer's Guide

Bonita vs. ServiceNow Orchestration

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bonita

Ranking in Process Automation

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (10th), Business Process Management (BPM) (14th)

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of Bonita is 5.2%, down from 5.6% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.1%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Paparao Nadipineni

Architect at Evoke

A simple and lightweight college course automation system with third-party integrations

The initial setup is straightforward and can be completed with the environment within an hour. First, take the latest from the git repository and check the git code to the monitor studio and a bar file, a deployable Bonita archive file. Then, take that process to the Bonita server, running at runtime on another server. Finally, deploy and enable it by selecting the proper organization.

Read full review

ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Bonita is simple and lightweight and is flexible to integrate with third-party systems. The UI is now flexible, whereas it was previously rigid. Any technology can be used as a frontend, including ReactJS, Angular, and others."

"The user interface is better than all of the open-source BPMs that I have tried."

"The most valuable features of Bonita are the connectors, detailed documentation, and web applications. The documentation was useful because it is how I learned how to use it."

"Its user-friendliness, along with the availability of comprehensive and clear documentation on the website is the most valuable."

"Process automation with Bonita BPM is really easy."

"Flexible and drag-and-drop type of UI is very valuable. The integrations are also very good. You can build workflows very quickly, which is my favorite activity. By using the GUI, you can build the entire mechanism, notifications, and all this kind of stuff."

"We use the tool to validate and give access to the users. It is for access management."

"I really enjoy using the workflow management."

More Bonita pros

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"The product has a flexible interface for development."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"It is a very stable product, highly affordable."

"It's scalable."

"There are a lot of ready to use orchestration custom packs."

"The solution effectively automates business processes."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

More ServiceNow Orchestration pros

Cons

"We are struggling a bit with integrations."

"There is a need for more components in the library and additional customization options for these components."

"Automation in vacation of a human resources replacement would be a good improvement in the product."

"The dashboard has limited features."

"It is missing some important features that other products have."

"I have run into a lot of problems because there is not enough documentation."

"Bonita must add a rule engine. We are a 360-degree partner of Bonita. We can integrate with any kind of rule engine. We have a dashboard related to engine performance, but getting a configurable dashboard for the Buildium or transactional data will add value."

"I would like to improve the product's load balancing."

More Bonita cons

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"There can be gaps in integration."

"Efficiency of some features could be improved."

"The deployment requires awareness among the project staff."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"I would like a user experience module to be added."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"The product is not cheaper, not costlier; it is reasonable. Bonita’s license is very flexible, with options to meet the needs of different customers and clients. Previously, it was less flexible, but now, many different licensing options are available."

"We are using the Community Version, which can be used free of charge."

"The Community Edition comes free of charge."

"I believe this is a very good financial choice."

"The price of the solution is reasonable."

"Price to service ratio with Bonita BPM is good."

"have installed the image of Bonita BPM on Amazon AWS and there is just one option to use and pay for."

"Licensing cost for the Enterprise edition comes out to be around 40,000 a year. There is also a Community edition, which is free. Some customers can go for the Community edition, but some of them require the Enterprise edition. Big companies go for the Enterprise edition, which comes with a lot of additional features such as a mobile app."

More Bonita pricing and cost advice

"Pricing is custom to every customer."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is not very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"The solution is costly and orchestrations are very expensive."

"In terms of price, this solution is at the higher end of what you'll find."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

12%

Educational Organization

Manufacturing Company

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Bonita compare with Camunda Platform?

One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...

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What do you like most about Bonita?

The user interface is easy to use.

See all answers

What is your experience regarding pricing and costs for Bonita?

The Enterprise edition is very expensive.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...

See all answers

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Product Reports

Buyer's Guide

Bonita

April 2025

Download Bonita product report

Buyer's Guide

ServiceNow Orchestration

March 2025

Download ServiceNow Orchestration product report

Also Known As

Bonita BPM

No data available

Overview

Bonitasoft helps innovative companies worldwide deliver better digital user experiences for customers and employees. The extensible and open Bonita application platform unleashes the full potential of multidisciplinary development teams to create Living Apps: applications that allow continuous and incremental improvement, connecting tailored user interfaces with reliable back-office operations.

Bonitasoft

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

With more than 1000 customers in 75 countries, and its ecosystem of more than 120,000 members, Bonitasoft is the largest provider of open-source Business Process Management, Low-code and Digital Transformation software worldwide.

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Bonita vs. ServiceNow Orchestration

April 2025

Free Report: Bonita vs. ServiceNow Orchestration

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