Box vs Google Workspace comparison

Box and Google Workspace are leading competitors in cloud workspace solutions, each offering unique strengths. Google Workspace seems to have the upper hand due to its comprehensive integration and real-time co-editing capabilities that enhance productivity and collaboration.

Features: Box offers user-friendly collaboration tools, mobile access, and robust file-sharing capabilities. In terms of security, Box provides advanced protective measures and enterprise management. Google Workspace stands out with seamless integration across its suite of applications, real-time co-editing, a broad ecosystem of productivity tools, and popular applications like Gmail and Drive.

Room for Improvement: Box users report issues with search functionality and seek better file management and integrations. The permission system could also be more flexible. Google Workspace could improve in integrating with traditional office tools and offering more intuitive collaboration tools. Enhanced interface and management features would further benefit users.

Ease of Deployment and Customer Service: Box supports deployment in both private and public cloud environments, but favors public cloud solutions, similar to Google Workspace’s public cloud deployment preference. Box’s customer service is praised for dedicated support managers and responsiveness, though sometimes reaching higher support tiers proves challenging. Google Workspace's customer service is efficient, with technical support meeting expectations, despite needing more intuitive solutions and quicker issue resolution.

Pricing and ROI: Box provides competitive pricing, with enterprise licenses offering value despite higher individual costs. Its pricing structures compete with solutions like SharePoint, offering robust features at reasonable costs, contributing to faster ROI through improved file management. Google Workspace’s pricing ranges from free to premium based on usage, offering cost-effective solutions. Some users find the pricing on the higher side, but the integrated tools and productivity benefits provide a positive ROI.