Box vs Google Workspace comparison

Box and Google Workspace are competing in the cloud-based collaboration and productivity tools category. Box seems to have the upper hand in security features, while Google Workspace is favored for its seamless collaboration and integration with other Google services.

Features: Box is renowned for its collaboration tools, extensive sharing options, and device-agnostic access, making it ideal for teamwork across multiple platforms. It also features advanced security protocols, including real-time editing capabilities. Google Workspace excels in delivering seamless email functionality and integration with other Google services. Its collaborative tools, like Google Sheets and Docs, enhance team productivity through real-time document editing and sharing capabilities.

Room for Improvement: Users seek enhanced integration with other solutions for Box, better search functionalities, and refined security settings. Concerns also include synchronization issues and managing user permissions effectively. For Google Workspace, users desire improved integration with Microsoft products, more robust offline functionality, enhanced features in Google Sheets, and pricing adjustments to better accommodate different business sizes.

Ease of Deployment and Customer Service: Box offers both private and public cloud options with positive customer service reviews, including a dedicated success manager, though there can be delays in technical support. Google Workspace's public cloud operation ensures easy deployment but sometimes lacks robust technical support despite an intuitive setup process that users appreciate.

Pricing and ROI: Box is often compared favorably against competitors like SharePoint, offering competitive pricing and value, although its API call costs can be high. It provides reduced storage costs and better file management efficiencies. Google Workspace's pricing varies, perceived as high by some, but the bundled service adds significant value. The ROI for Google Workspace is recognized in productivity gains, though the licensing structure can appear complex and costly.