Camunda vs ServiceNow Orchestration comparison

Camunda and ServiceNow are both solutions in the Process Automation category. Camunda is ranked #1 with an average rating of 8.2, while ServiceNow is ranked #11 with an average rating of 8.8. Camunda holds a 28.6% mindshare in PA, compared to ServiceNow’s 4.3% mindshare. Additionally, 89% of Camunda users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Camunda

Read 77 Camunda reviews

16,038 Views
10,506 Comparison Views

89% willing to recommend

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

2,275 Views
1,598 Comparison Views

92% willing to recommend

Camunda

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Camunda and ServiceNow Orchestration compete in the business process automation category. Camunda seems to have an upper hand in flexibility and integration capabilities, while ServiceNow Orchestration excels in out-of-the-box features and integration efficiency.

Features: Camunda offers a lightweight, scalable architecture, wide support for BPMN, CMMN, and DMN standards, and customization capabilities for specific use cases. ServiceNow Orchestration provides robust automation of business processes, seamless cloud service spin-up, and strong integration across industry-leading tools.

Room for Improvement: Camunda could improve its user interface customization, provide enterprise features in the community version, and offer better training resources. ServiceNow Orchestration would benefit from enhancements in automatic remediation, more flexible pricing, and improved event monitoring systems.

Ease of Deployment and Customer Service: Camunda supports diverse deployment options, including private and hybrid clouds, receiving feedback on good customer service, though inconsistency is noted. ServiceNow Orchestration is often deployed on public and hybrid clouds, offering exceptional support but perceived as less flexible in third-party integration.

Pricing and ROI: Camunda offers cost-effective options with its free open-source version, favorably impacting developer productivity. ServiceNow Orchestration is considered expensive, with quick ROI seen in business process automation, although costs are often hidden in complex contracts.

To learn more, read our detailed Camunda vs. ServiceNow Orchestration Report (Updated: January 2025).

Buyer's Guide

Camunda vs. ServiceNow Orchestration

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Camunda

Ranking in Process Automation

1st

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (2nd), Business Process Management (BPM) (1st)

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Process Automation category, the mindshare of Camunda is 28.6%, up from 27.1% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.3%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Peter Broucke

Enterprise Architect at Proximus

Support is good (even the basic one), documentation is readily available and matches the need for agile development

Probably one area I look forward to has to do with AI and how Camunda sees the AI angle on workflow. I know they're working on that or at least communicating about it. They already have versions to run on the cloud, so they've tackled that. We're looking at what they will come up with otherwise. As long as the product gets enough traction and evolves, we're happy. With open source, you can monitor what's happening. If the product is being left by many customers, that's a sign. We're also users of Camunda, and you can watch one of our guides' presentations in the States about one of our implementations. Our focus now is on developing service management and DMN APIs for the platform. AI is something we take into consideration, but we'll see what additional benefits it could bring and how to interconnect it with our data or AI engineering.

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ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Camunda Platform has a very good interface for workflow and business process design."

"The UI is very user-friendly compared to other products. The native, vanilla UI is very interesting and intuitive to use. It's user-friendly when it comes to modernizing a business process."

"EC2 makes scaling horizontally incredibly easy, especially when working under the ECS service."

"I like everything about the entire BPM that comes with the BPM suite."

"The product is stable."

"Easy to use and easy to integrate into the products and applications we provide for our customers."

"The flexibility is great."

"It has been a stable solution so far since it meets our needs, including data modeling, which we need to do before we embark on analyzing and optimizing the business processes."

More Camunda pros

"The data visualization is good."

"It's scalable."

"It's probably the best product out there."

"Great with IT processes and business processes."

"The product has a flexible interface for development."

"The solution effectively automates business processes."

"It is a very stable product, highly affordable."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

More ServiceNow Orchestration pros

Cons

"The product must provide more videos and training materials."

"It would be better if the tool were made less reliant on Java."

"There should be a multi-tenant solution for the platform where it supports multiple organizations on one platform instead of having to spin up multiple clusters for each organization. There should be an easy way to integrate different departments into one platform without having to operate multiple platforms. The operations should be easier with the enterprise solution. It should not create more overhead for the operations people."

"It has a Postgres database at the backend, and it is very difficult to scale if you increase the number of processes running. We did hit some barriers. We were able to overcome them, but it was a problem. Camunda has another product called Camunda Cloud, which supposedly doesn't have the same scalability problems, but we are not using Camunda Cloud because the set of features is smaller than Camunda On-Premises. So, its scalability can be improved. Because it has a single database, it is more difficult to scale if you have a huge success."

"As we experienced some difficulties in the beginning, deployment took almost a month."

"The GUI needs to be improved, with more configuration options."

"It would be helpful to have more readily available use cases on the internet. Camunda's documentation feels less comprehensive."

"The initial set up could be simplified, it's complex."

More Camunda cons

"Efficiency of some features could be improved."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"I would like a user experience module to be added."

"The deployment requires awareness among the project staff."

"It is a highly complex platform to work on."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"When compared with the proprietary products, the pricing costs are much less, even though it is an enterprise edition."

"We are using the open-source version, free of charge. We didn't bother with the enterprise features."

"The open-source version of the product is free to use."

"We use the open-source version, which can be used at no cost."

"I tried to get some information about buying the license for the solution, but I found it kind of hard to understand the business model."

"It is good for a startup. When we started, its price was fair, but the way we are using it to orchestrate microservices makes it expensive. When you are growing as a company, you would have more microservices, and you would have more users. There is an exponential effect when you are growing in terms of the number of conditions, processes, and users because they bill you per process. So, the price was increasing very quickly for us, and it was very difficult."

"The cost of this solution is better than some competing products."

"We pay for the license of this solution annually."

More Camunda pricing and cost advice

"In terms of price, this solution is at the higher end of what you'll find."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"Pricing is custom to every customer."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"It is not very expensive."

"The solution is costly and orchestrations are very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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Top Industries

By visitors reading reviews

Financial Services Firm

27%

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

19%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Bonita compare with Camunda Platform?

One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...

See all answers

Which do you prefer - Appian or Camunda Platform?

Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...

See all answers

Which would you choose - Camunda Platform or Apache Airflow?

Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...

See all answers

Comparisons

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Compared 13% of the time

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IBM BPM vs Camunda

Compared 7% of the time

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Compared 7% of the time

SAP Signavio Process Manager vs Camunda

Compared 3% of the time

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Compared 19% of the time

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Compared 7% of the time

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Compared 4% of the time

Microsoft System Center Orchestrator vs ServiceNow Orchestration

Compared 4% of the time

BIC Process Execution vs ServiceNow Orchestration

Compared 4% of the time

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Product Reports

Buyer's Guide

Camunda

January 2025

Download Camunda product report

Buyer's Guide

ServiceNow Orchestration

December 2024

Download ServiceNow Orchestration product report

Also Known As

Camunda BPM

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Camunda

ServiceNow

Overview

Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Camunda vs. ServiceNow Orchestration

January 2025

Free Report: Camunda vs. ServiceNow Orchestration

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