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Camunda vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Camunda
Ranking in Process Automation
1st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
77
Ranking in other categories
Business Process Design (1st), Business Process Management (BPM) (1st)
ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Process Automation category, the mindshare of Camunda is 28.1%, up from 27.0% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

FABIO NAGAO - PeerSpot reviewer
Reduces costs with hardware abstraction and simplifies scaling
There is an issue where, in some situations, I need to scale up by observing both CPU and memory usage of containers, yet under the current options available at Amazon, this is not possible. I have to choose between monitoring CPU or memory to scale my solution. Not every software is built for deployment as a container service, although the current architecture trend is changing this.
Dinesh Kumar Raghu - PeerSpot reviewer
Fastest upgrading technology in the market currently
In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are documenting all of the processors and VPN. Then we are sharing it with our business users."
"We have a lot of users, almost 1,800, and we needed something affordable, stable and something that could be used by a large financial company. This solution truly fit the bill."
"The platform's approach to BPMN modeling is straightforward and versatile, making it easy to adopt and use effectively."
"I like everything about the entire BPM that comes with the BPM suite."
"It's user friendly, much better than most tools I have seen."
"The architectural part of Camunda for workflow design is highly valuable, especially the Camunda Modeler, which allows quick process design and implementation."
"It is an absolutely stable solution."
"It is a scalable product. I would rate the scalability a ten out of ten."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"It has competitive AI capabilities."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"The data visualization is good."
"The product has a flexible interface for development."
"The iTerm suite is also crucial for visibility and optimization."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
 

Cons

"The Camunda Modeler installation poses a challenge, requiring local installation, which doesn't help collaboration like other online tools, for instance."
"It's costly and not accessible for small enterprises or startups. It would be great if Camunda offered a tier plan for smaller companies."
"The user interface needs some polishing because it is too technical for end-users to use it."
"Would be helpful if there were additional out-of-the-box activities."
"When addressing a complex and extensive process, the domain it belongs to, be it banking, healthcare, or HR, requires widespread access."
"As we experienced some difficulties in the beginning, deployment took almost a month."
"In the future, I would definitely like to see the process administration (migration, audit, tracking) and process evaluation (optimize) features added to the community edition."
"I think it would be important to internationalize the Cockpit and the Admin as well as with the Tasklist."
"Efficiency of some features could be improved."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"There can be gaps in integration."
"The deployment requires awareness among the project staff."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"It is a highly complex platform to work on."
 

Pricing and Cost Advice

"There is a bit of scope for improvement in how the licensing and pricing are done. They are based on the number of processing instances you execute on the cluster... but on the self-hosted mode, the pricing model should be customized."
"The evaluation of my customers on pricing is that it is reasonable."
"We pay for the license of this solution annually."
"Compared to other software, Camunda Platform is quite cost-effective."
"I think Camunda BPM can improve their licensing costs. It isn't easy to find clients with Camunda BPM licenses mainly because it's quite expensive."
"There were some features that were only available in the paid version."
"We are using the open-source version of this solution."
"We're using the free version. We used the Enterprise version for some time. If I compare free versus what we paid at that time, the Enterprise version costs a lot. For the additional functionality that we got with the Enterprise version, it was too costly."
"In terms of price, this solution is at the higher end of what you'll find."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"Pricing is custom to every customer."
"It is not very expensive."
"The solution is costly and orchestrations are very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
14%
Government
6%
Manufacturing Company
6%
Financial Services Firm
21%
Computer Software Company
12%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...
 

Also Known As

Camunda BPM
No data available
 

Overview

 

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Camunda vs. ServiceNow Orchestration and other solutions. Updated: March 2025.
841,302 professionals have used our research since 2012.