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Camunda vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Camunda
Ranking in Process Automation
1st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
77
Ranking in other categories
Business Process Design (1st), Business Process Management (BPM) (1st)
ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Process Automation category, the mindshare of Camunda is 28.1%, up from 27.0% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

FABIO NAGAO - PeerSpot reviewer
Reduces costs with hardware abstraction and simplifies scaling
There is an issue where, in some situations, I need to scale up by observing both CPU and memory usage of containers, yet under the current options available at Amazon, this is not possible. I have to choose between monitoring CPU or memory to scale my solution. Not every software is built for deployment as a container service, although the current architecture trend is changing this.
Dinesh Kumar Raghu - PeerSpot reviewer
Fastest upgrading technology in the market currently
In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The modeler is useful for creating the flow. The way to access the data through their REST API is also valuable. This is what we're using right now."
"The product is stable."
"The platform's approach to BPMN modeling is straightforward and versatile, making it easy to adopt and use effectively."
"The speed and execution of DMN was a big selling point for us. It's very good at conducting business processes that are easily modeled and presented in a way that's easy to understand."
"It is open-source. It supports microservice orchestration. This is what we are really interested in. We can customize our products depending on the use cases."
"It is an absolutely stable solution."
"We are documenting all of the processors and VPN. Then we are sharing it with our business users."
"We have been able to save costs using this solution compared to the product we used before."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"There are a lot of ready to use orchestration custom packs."
"It's probably the best product out there."
"The iTerm suite is also crucial for visibility and optimization."
"The product has a flexible interface for development."
"The solution effectively automates business processes."
"Great with IT processes and business processes."
"It has competitive AI capabilities."
 

Cons

"The Camunda Modeler installation poses a challenge, requiring local installation, which doesn't help collaboration like other online tools, for instance."
"Initially, installation was challenging, but recent improvements have made it much easier."
"There are a few things that I'm missing. For instance, the user interface creator, which I know other systems have, like Aurea or Lombardi, which are IBM solutions. The interface creator, including the data model creator or some module which would allow the users who are not programmers or business consultants and who are not technically skilled in database and Java programming, to create data models and user interfaces."
"There should be a multi-tenant solution for the platform where it supports multiple organizations on one platform instead of having to spin up multiple clusters for each organization. There should be an easy way to integrate different departments into one platform without having to operate multiple platforms. The operations should be easier with the enterprise solution. It should not create more overhead for the operations people."
"Collaborations and process documentation in Camunda Platform are areas with shortcomings that need improvement."
"The initial set up could be simplified, it's complex."
"The support definitely can be improved. Apart from that, the language should be extendable to other platforms. If I want to write, I'll run a different platform, like Python code on top of it, or COBOL code on top of it, and it should support those languages."
"In the future, I would definitely like to see the process administration (migration, audit, tracking) and process evaluation (optimize) features added to the community edition."
"The deployment requires awareness among the project staff."
"I would like a user experience module to be added."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"We cannot perform GUI automation using the tool."
"There can be gaps in integration."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"It is a highly complex platform to work on."
"Efficiency of some features could be improved."
 

Pricing and Cost Advice

"It is less cost-prohibitive than other solutions on the market. This solution was in our price range."
"There is an open-source version available, that in its core features (workflow and decision engine, modeler) is exactly the same as in the enterprise version."
"We are using the community version. There is no licensing cost."
"The most attractive feature of the product is that it is open source."
"Generally, the price could be better, as well as the licensing fees."
"We use a community version."
"Camunda is much cheaper."
"Camunda Platform is an open-source product."
"In terms of price, this solution is at the higher end of what you'll find."
"Pricing is custom to every customer."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is not very expensive."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The solution is costly and orchestrations are very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
14%
Government
6%
Manufacturing Company
6%
Financial Services Firm
21%
Computer Software Company
12%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...
 

Also Known As

Camunda BPM
No data available
 

Overview

 

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Camunda vs. ServiceNow Orchestration and other solutions. Updated: March 2025.
841,004 professionals have used our research since 2012.