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Camunda vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.6
Camunda's support is helpful but inconsistent, with enterprise users benefiting more, while smaller businesses face pricing and support challenges.
No sentiment score available
They provide better support for the enterprise edition.
 

Room For Improvement

Sentiment score
4.7
Camunda users seek better navigation, customization, integrations, documentation, security, language support, performance, visualization, and support services improvements.
No sentiment score available
More open documentation would be beneficial to understand the deployment process better and facilitate easier setup.
 

Scalability Issues

Sentiment score
7.3
Camunda offers scalability with technologies like Spring Boot and Docker, though database dependencies and auto-scaling improvements remain challenges.
No sentiment score available
Camunda offers a high level of scalability, especially when using its SaaS model, which manages and scales implementations automatically.
 

Setup Cost

Sentiment score
6.1
Camunda's enterprise version is costly, prompting many to choose the free edition or seek alternatives for advanced features.
No sentiment score available
There is a licensing cost for using the SaaS model and Enterprise edition of Camunda.
 

Stability Issues

Sentiment score
8.3
Camunda is highly stable and reliable, often scoring 7-10 in stability, with minor issues in integrations and configurations.
No sentiment score available
There haven't been any significant outages in my experience with Camunda.
 

Valuable Features

Sentiment score
8.3
Camunda offers lightweight, flexible BPMN 2.0 compliance, open-source access, microservices orchestration, and user-friendly tools for process automation.
No sentiment score available
 

Categories and Ranking

Camunda
Ranking in Process Automation
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
76
Ranking in other categories
Business Process Design (2nd), Business Process Management (BPM) (1st)
ServiceNow Orchestration
Ranking in Process Automation
12th
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of Camunda is 29.2%, up from 27.8% compared to the previous year. The mindshare of ServiceNow Orchestration is 5.0%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Peter Broucke - PeerSpot reviewer
Support is good (even the basic one), documentation is readily available and matches the need for agile development
Probably one area I look forward to has to do with AI and how Camunda sees the AI angle on workflow. I know they're working on that or at least communicating about it. They already have versions to run on the cloud, so they've tackled that. We're looking at what they will come up with otherwise. As long as the product gets enough traction and evolves, we're happy. With open source, you can monitor what's happening. If the product is being left by many customers, that's a sign. We're also users of Camunda, and you can watch one of our guides' presentations in the States about one of our implementations. Our focus now is on developing service management and DMN APIs for the platform. AI is something we take into consideration, but we'll see what additional benefits it could bring and how to interconnect it with our data or AI engineering.
ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
14%
Manufacturing Company
6%
Government
6%
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...
 

Also Known As

Camunda BPM
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Camunda vs. ServiceNow Orchestration and other solutions. Updated: October 2024.
816,723 professionals have used our research since 2012.