Camunda vs ServiceNow Orchestration comparison

Camunda and ServiceNow are both solutions in the Process Automation category. Camunda is ranked #1 with an average rating of 8.4, while ServiceNow is ranked #12 with an average rating of 8.0. Camunda holds a 23.9% mindshare in PA, compared to ServiceNow’s 3.7% mindshare. Additionally, 89% of Camunda users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Camunda

Read 78 Camunda reviews

21,608 Views
12,317 Comparison Views

89% willing to recommend

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

1,896 Views
1,858 Comparison Views

92% willing to recommend

Camunda

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 15, 2025

Camunda and ServiceNow Orchestration compete in the business process automation category. Camunda seems to have an upper hand in flexibility and integration capabilities, while ServiceNow Orchestration excels in out-of-the-box features and integration efficiency.

Features: Camunda offers a lightweight, scalable architecture, wide support for BPMN, CMMN, and DMN standards, and customization capabilities for specific use cases. ServiceNow Orchestration provides robust automation of business processes, seamless cloud service spin-up, and strong integration across industry-leading tools.

Room for Improvement: Camunda could improve its user interface customization, provide enterprise features in the community version, and offer better training resources. ServiceNow Orchestration would benefit from enhancements in automatic remediation, more flexible pricing, and improved event monitoring systems.

Ease of Deployment and Customer Service: Camunda supports diverse deployment options, including private and hybrid clouds, receiving feedback on good customer service, though inconsistency is noted. ServiceNow Orchestration is often deployed on public and hybrid clouds, offering exceptional support but perceived as less flexible in third-party integration.

Pricing and ROI: Camunda offers cost-effective options with its free open-source version, favorably impacting developer productivity. ServiceNow Orchestration is considered expensive, with quick ROI seen in business process automation, although costs are often hidden in complex contracts.

To learn more, read our detailed Camunda vs. ServiceNow Orchestration Report (Updated: September 2025).

Buyer's Guide

Camunda vs. ServiceNow Orchestration

September 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Camunda

Ranking in Process Automation

1st

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Design (2nd), Business Process Management (BPM) (1st)

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of Camunda is 23.9%, down from 27.7% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.7%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
Camunda	23.9%
ServiceNow Orchestration	3.7%
Other	72.4%

Process Automation

Featured Reviews

CristianoGomes

Owner at a tech services company with 1-10 employees

Supports long-running asynchronous processes effectively but has not evolved much in recent years

I think Camunda is focusing too much on the SaaS offering right now and not much on improving and developing the product itself. I did not see any innovations on that aspect, especially for the open-source version. I was making some tests recently and the tool seemed pretty much the same as it was three or four years ago. Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version. To be honest, it did not change much from the Activiti initial version. Activiti was pretty much what Camunda is today. They invested a lot on Zeebe and made it the engine for their SaaS cloud version. Camunda itself, the embedded engine, did not evolve too much. They could invest more on that.

Read full review

Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can share, discuss, and develop the model together — from a distance. It's really helped us during these times of isolation."

"We have been able to save costs using this solution compared to the product we used before."

"It is a scalable product. I would rate the scalability a ten out of ten."

"We can easily define and deploy business processes. Camunda provides the tools that allow business people to design business processes. We don't have to have developers for it. It is so easy to use that our business people can go into the tool and model their business processes. We get time to do other things than just designing business processes."

"It has an open BPM"

"I think that the positives of Camunda Platform are that our customers can start with the free version. I think it is the most important."

"The product is stable."

"The most valuable feature is the scheduling."

More Camunda pros

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"It's probably the best product out there."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"There are a lot of ready to use orchestration custom packs."

"The data visualization is good."

"It's scalable."

"Great with IT processes and business processes."

"It is a very stable product, highly affordable."

More ServiceNow Orchestration pros

Cons

"It would be better if the tool were made less reliant on Java."

"The user interface needs improvement. It should be more tailored to the end-user and offer a better user experience design over the user interface itself."

"When trying to design rule tables the solutions graphical user interface could improve, it could be more user friendly."

"I would like to see the forms engine available in the open-source version of this solution."

"The support offered by the product is an area of concern where improvements are required."

"An improvement would be to support Angular 2 instead of AngularJS, which is quite old."

"It is not difficult to change existing processes. The difficulty was in integration, for example, to call an external web API, and in the security capabilities, to use a vault for secrets. That was difficult."

"The only drawback is the time that it takes to have a complete set of workflows implemented on the Camunda platform."

More Camunda cons

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"There can be gaps in integration."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"The deployment requires awareness among the project staff."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"The license is quite expensive, which is why we went with the community version."

"Compared to other software, Camunda Platform is quite cost-effective."

"We use a community version."

"I tried to get some information about buying the license for the solution, but I found it kind of hard to understand the business model."

"I use the open-source free version."

"The evaluation of my customers on pricing is that it is reasonable."

"We are using the paid edition because there is no separate support and service license yet. We are yet to find a suitable licensing model for Camunda because we only use the engine, and we have implemented our solution around Camunda Cloud. So, we are mainly interested in the support and service, and that's what we mainly use in the paid edition."

"We are using the open-source version of this solution."

More Camunda pricing and cost advice

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"In terms of price, this solution is at the higher end of what you'll find."

"Pricing is custom to every customer."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"It is not very expensive."

"The solution is costly and orchestrations are very expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

14%

Government

Insurance Company

Financial Services Firm

22%

Computer Software Company

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	15
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	8

Questions from the Community

How does Bonita compare with Camunda Platform?

One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...

See all answers

Which do you prefer - Appian or Camunda Platform?

Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...

See all answers

Which would you choose - Camunda Platform or Apache Airflow?

Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

Comparisons

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Compared 11% of the time

Apache Airflow vs Camunda

Compared 10% of the time

Temporal vs Camunda

Compared 8% of the time

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Compared 8% of the time

Appian vs Camunda

Compared 4% of the time

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Compared 16% of the time

Temporal vs ServiceNow Orchestration

Compared 8% of the time

IBM BPM vs ServiceNow Orchestration

Compared 6% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 5% of the time

Microsoft System Center Orchestrator vs ServiceNow Orchestration

Compared 4% of the time

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Product Reports

Buyer's Guide

Camunda

October 2025

Download Camunda product report

Buyer's Guide

ServiceNow Orchestration

September 2025

Download ServiceNow Orchestration product report

Also Known As

Camunda BPM

No data available

Interactive Demo

Camunda

Demo not available

ServiceNow

Overview

Camunda revolutionizes process orchestration by enabling seamless automation and integration with AI, human tasks, and existing systems while ensuring security and governance.

Built for collaboration between business and IT, Camunda empowers organizations to manage complexity, boost efficiency, and maintain competitive advantage. With a clientele of over 700 top organizations like Atlassian, ING, and Vodafone, Camunda is a trusted partner in designing, orchestrating, automating, and refining critical business processes to accelerate digital transformation. Its open-source nature, ease of use, and REST API integration make it a versatile choice for various needs.

What are Camunda's key features?

Lightweight Architecture: Offers streamlined and efficient process management.
Scalability: Supports growth and complexity in operations.
Flexibility with BPMN, CMMN, and DMN Standards: Ensures adaptability to different process modeling needs.
Open-Source: Encourages customization and user-specific enhancements.
Graphical Process Modeling: Intuitive interface for designing and automating processes.

What benefits or ROI should users look for?

Enhanced Efficiency: Streamlines processes for optimized performance.
Seamless Integration: Ensures smooth workflow across different systems.
Improved Collaboration: Facilitates effective cooperation between business and IT.
Customizability: Adapts to specific user requirements and system environments.

In banking, Camunda automates processes and manages transactions, while in telecommunications, it optimizes service orders. Governmental and public sectors benefit from workflow automation. Organizations often use either the enterprise edition or the open-source version to create APIs and manage business rules effectively.

Camunda

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Camunda vs. ServiceNow Orchestration

September 2025

Free Report: Camunda vs. ServiceNow Orchestration

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