Camunda vs ServiceNow Orchestration comparison

"The visibility – the diagrams you create – and then being able to automate based on them are valuable features. It's easy to explain and comprehend, and the integration aspects are valuable."

"The most valuable features are the workflow, the task list, and the modeler where we use VPN."

"It is a scalable product. I would rate the scalability a ten out of ten."

"The use of Java is a big plus for our intern developers, and Camunda scales well, as many of our departments are already using it in production with dedicated teams."

"We have a lot of users, almost 1,800, and we needed something affordable, stable and something that could be used by a large financial company. This solution truly fit the bill."

"Camunda's most valuable feature is its ability to integrate with different products."

"We have the ability to modify the product if we need to, and that comes in handy whenever we need to add new functionality and features."

"The most valuable feature of Camunda Platform is its Microservices architecture, which is easily integrable with APIs."

"Great with IT processes and business processes."

"The solution effectively automates business processes."

"It's scalable."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"The iTerm suite is also crucial for visibility and optimization."

"There are a lot of ready to use orchestration custom packs."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"In the future, I would like to see better transactional integrity."

"The solution's pricing and scalability could be improved."

"We have faced problems with the performance."

"Initial setup can be quite complex."

"The user interface needs some polishing because it is too technical for end-users to use it."

"We're trying to put the people from the business to do it. We are using APIs, and we have open APIs to define our APIs and the request-response that each call requires and sends. So, to base the mapping on that, there was nothing to help. I know that with some tools, such as Oracle tools, you can see the input and expected output. With drag and drop, you can take one property from the left and drag it to the right, and it does all the mapping itself, but that's not the case with Camunda. So, for me, this is something that can be improved."

"If there were some industry templates it would have helped significantly, because it is similar to a process map for a domain. That is what we are currently creating, a domain-relevant process map."

"The only drawback is the time that it takes to have a complete set of workflows implemented on the Camunda platform."

"Efficiency of some features could be improved."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The deployment requires awareness among the project staff."

"It is a highly complex platform to work on."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"I would like a user experience module to be added."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"The license is quite expensive, which is why we went with the community version."

"Cheaper licensing and resources than competitors"

"It is less cost-prohibitive than other solutions on the market. This solution was in our price range."

"Compared to other software, Camunda Platform is quite cost-effective."

"We are using the paid edition because there is no separate support and service license yet. We are yet to find a suitable licensing model for Camunda because we only use the engine, and we have implemented our solution around Camunda Cloud. So, we are mainly interested in the support and service, and that's what we mainly use in the paid edition."

"Camunda Platform is an open-source product."

"The price of the solution is reasonable."

"We're using the open-source version for now."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"In terms of price, this solution is at the higher end of what you'll find."

"Pricing is custom to every customer."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"It is not very expensive."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."