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Carbonite Server vs MSP360 Backup comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024
 

Categories and Ranking

Carbonite Server
Ranking in Backup and Recovery
39th
Ranking in Cloud Backup
27th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
No ranking in other categories
MSP360 Backup
Ranking in Backup and Recovery
53rd
Ranking in Cloud Backup
35th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
Disaster Recovery (DR) Software (26th), MSP Backup (3rd)
 

Mindshare comparison

As of November 2024, in the Backup and Recovery category, the mindshare of Carbonite Server is 0.7%, up from 0.6% compared to the previous year. The mindshare of MSP360 Backup is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery
 

Featured Reviews

Dale Dirkes - PeerSpot reviewer
A simple, efficient, reliable product
The efficiency and convenience are excellent. The pricing is very good. It shows you what has been updated via little green dots. The solution is very automatic. I don't have to worry about it. It was easy to set up. Technical support has been helpful in the past. The solution has been problem-free.
CONRAD FORREST - PeerSpot reviewer
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It seems reliable and easy to use."
"Technical support handled all our issues quickly and effectively."
"Easy verification of things is the most valuable feature."
"The solution is a free engine to help work with the container."
"It does not slow down your computer or use a lot of resources as it works."
"The efficiency and convenience are excellent."
"The solution is very stable."
"I find the BMR/image and the recovery pieces are valuable."
"General ease of use and performance of the Windows version is the most valuable feature."
"The most valuable feature of MSP360 Backup is its reliability."
"Technical support is very good."
"Client-side encryption minimizes worries about data being captured on the back-end."
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
 

Cons

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."
"It could be a little bit easier or faster to be able to access data files without having to download anything."
"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."
"They do not yet have USB recovery but they are adding it in coming releases."
"The Hyper-V backup has room for improvement."
"The stability has room for improvement."
"In the next release I would like to see an improvement in the auto failover option."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"The product could be more user-friendly."
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."
"The restore time could improve. When we had an issue the restore time was lengthy."
"The graphics are looking a bit old and should be updated."
 

Pricing and Cost Advice

"The pricing is between $120 and $150 per year."
"Its price is reasonable."
"The solution is open source."
"We pay 9,000 dollars per year for our license."
"The solution is expensive."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"I rate the price of MSP360 Backup a seven out of ten."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"Its pricing needs improvement."
"Pricing is reasonable although can be quite a large upfront cost."
"It provides a good cost savings compared to our previous cloud backup."
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
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Top Industries

By visitors reading reviews
Computer Software Company
25%
Financial Services Firm
11%
Manufacturing Company
8%
Real Estate/Law Firm
7%
Computer Software Company
17%
Construction Company
9%
Manufacturing Company
7%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Carbonite Server?
I find the BMR/image and the recovery pieces are valuable.
What is your experience regarding pricing and costs for Carbonite Server?
The pricing is quite reasonable. I'd rate the affordability nine out of ten.
What needs improvement with Carbonite Server?
The ability to perform instant recovery would be a game changer. For a large user base, the creation of user accounts at this time is a little cumbersome, there isn't any Single-Sign-On (SSO) integ...
What do you like most about MSP360 Backup?
MSP360 Backup's most valuable feature is its backup interface.
What needs improvement with MSP360 Backup?
The product could be more user-friendly. Its pricing needs improvement as well.
 

Also Known As

Carbonite Recover Backup
Cloudberry Backup
 

Learn More

 

Overview

 

Sample Customers

INLINE Commercial Construction, Hamilton County
StratX
Find out what your peers are saying about Carbonite Server vs. MSP360 Backup and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.