Cisco MDR vs CrowdStrike Falcon Complete comparison

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Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Binary Defense MDR
Sponsored
Ranking in Managed Detection and Response (MDR)
7th
Average Rating
9.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
Cisco MDR
Ranking in Managed Detection and Response (MDR)
26th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
CrowdStrike Falcon Complete
Ranking in Managed Detection and Response (MDR)
1st
Average Rating
8.6
Number of Reviews
76
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Managed Detection and Response (MDR) category, the market share of Binary Defense MDR is 0.3% and it decreased by 3.6% compared to the previous year. The market share of Cisco MDR is 0.3% and it decreased by 73.0% compared to the previous year. The market share of CrowdStrike Falcon Complete is 16.0% and it increased by 11.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
Unique Categories:
No other categories found
No other categories found
No other categories found
 

Featured Reviews

BP
Jun 9, 2023
Gives us visibility into current critical security events and improves our time to respond
They send us alerts and have done a really good job of eliminating the false positives. Early on, there were quite a few. But as they learned about our organization and the roles of individuals within it, that has drastically gone down. For example, initially, they would say so-and-so ran a script. Now, they know who our sys admins are and that running that script is typical for them. The benefits are the visibility into current critical security events and the effect on our time to respond. Binary Defense has helped reduce our security alerts because we know where our trouble points are, or if we're missing things, and what we need to deploy. It has given us visibility into what to put in and that is how it has helped us the most. I would estimate it has reduced our security alerts by 60 to 70 percent. It has improved our security posture significantly. And because they do a lot of the management for us, it has reduced our team's workload. We only have to work on the stuff that's identified as something we need to work on, so it has definitely helped performance.
Gurkan Tuzmen - PeerSpot reviewer
Aug 10, 2023
Shows network traffic and anomalies but needs to integrate deep analytics
The tool shows me network traffic and its anomalies.  Cisco MDR needs to incorporate machine learning and deep analytics.  I would rate the product's stability a nine out of ten.  I would rate Cisco MDR's scalability an eight out of ten. My company has 700-10,000 users for the product.  Cisco…
Kunal Bhujbal - PeerSpot reviewer
Feb 27, 2024
Uses AI-powered analytics, improves security posture, and automatically remediates threats
CrowdStrike's Falcon Complete service simplifies endpoint security by using a single sensor we install on our devices. Once installed, CrowdStrike's managed services take care of everything, including monitoring, threat detection, remediation, and alert management. Our customers only need to handle adding new users or groups. CrowdStrike Falcon Complete improves our ability to respond to and remediate cyber threats. CrowdStrike Falcon Complete boasts AI-powered analytics that hold significant promise. While I haven't used it personally, we'll be implementing it with a few clients. Once their quarterly reviews are completed, we should gain valuable feedback. The generative AI capabilities seem comprehensive, which is positive for our needs. The real-time threat-hunting capabilities stand out for us. Falcon Complete incident response feature works in the background where a team at the threat center reviews the detections and automatically remediates the threats. We're continually evolving our cybersecurity posture, and Falcon Complete has significantly improved our response time to cyber threats. We don't have an in-house SOC team so Falcon Complete has been crucial in helping with threat detection and resolution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The case interface is Binary Defense MDR's most valuable feature."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The tool shows network traffic and its anomalies."
"The detection and response times are impressive."
"Two of the most valuable features of CrowdStrike Falcon Complete are the remote terminal and unlimited IoCs."
"It's a stable application. It is one of the most stable out of all the other market applications, especially if you're talking about within the EDR platform."
"It is very simple to use and not overly technical."
"The solution is easy to deploy and manage."
"We've seen a tremendous improvement since implementing CrowdStrike Falcon. In the past few years, we were exposed to 30 different attacks, but now our environment is completely monitored, and everything is detected. It catches threats and attacks before they occur."
"The most valuable feature is AML-based threat detection."
"There are many different modules with this solution where vulnerability and inventory management can be carried out. The solution has a good dashboard and offers a lot of insights into your systems."
 

Cons

"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"I want the ability to push agent updates to specific machines. We can quarantine them, but we can't push them out to a machine that isn't on the network. The updates are automatically pushed to the machines on the network, but employees may not have their laptops on or connected to the network, so sometimes we'd like to force those updates manually."
"I would like to get more reports from Binary Defense about what they're blocking."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"The current reporting system could benefit from improvement."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"We found a couple of bugs in the user interface."
"Cisco MDR needs to incorporate machine learning and deep analytics."
"The downside is that if you are using a device offline, not connected to the internet, you will potentially have exposure."
"The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French language."
"The training provided could be better. There is a need to have more training to allow us to fine-tune our settings. Not that training is not comprehensive; they do provide training in hotels where we can go and see videos and other helpful information. However, they should be providing hands-on experience to the system administrators because this would be more useful. The training is normally for corporations and should be available for personal users as well."
"I would like to see CrowdStrike Falcon Complete XDR integrate more effectively with other technologies."
"The solution is geared more towards larger organizations, so it can be difficult for organizations with smaller budgets to utilize the solution."
"The technical support is good. However, the technical support is outsourced to India which causes some language barriers. I am not sure if this is still an issue, they might have allotted more suitable representatives."
"There can be an application for the mobile device for the administrator of the platform to have an overview. In less than two minutes, they should be able to see what is going on and take action."
"Like any other solution, a lower price would make CrowdStrike Falcon Complete more appealing."
 

Pricing and Cost Advice

"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."
"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."
"From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."
"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."
"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."
"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."
"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."
"Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."
"The tool's pricing is high and I would rate it a four out of ten."
"Its price is very high. CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints."
"It is not cheap, and it is not overpriced. It positions itself in the upper half of pricing in the market. You can find a product that claims to do the same and is super cheap, but it'll be not at all good. You can find something that says it does everything in the world, and it is the best thing since sliced bread, but it would be incredibly expensive. Falcon Complete is neither of those. It is always best to go somewhere in the middle, but it is not in the middle. It is in the upper half. So, it is by no means cheap, but it is worth it. Its pricing is well fixed. Given what you get in return, you wouldn't feel bad paying for it. They have a great licensing model. You can add extra bells and whistles if you want. There is that ability to reduce the price by turning off certain features if you wish."
"They are really reasonable for the services they are providing. When you add more endpoints, you are going to pay more for the license."
"The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately."
"It is expensive, but looking at the capabilities that it brings, it is reasonable. There are no additional costs to the licensing costs. If you increase the number of licenses, support is included."
"We pay 40,000 euros to use this solution."
"Falcon Complete isn't too pricy."
"The pricing is a little bit higher than other OEM competitors in the market, like SentinelOne and Trend Micro."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Healthcare Company
8%
Manufacturing Company
7%
Financial Services Firm
7%
Computer Software Company
29%
Healthcare Company
10%
Financial Services Firm
6%
Government
6%
Computer Software Company
16%
Manufacturing Company
8%
Financial Services Firm
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Binary Defense MDR?
The most valuable feature is reviewing tickets and the notes added by technicians.
What is your experience regarding pricing and costs for Binary Defense MDR?
Binary Defense is fairly priced. I would say that Binary Defense is flexible in negotiating and tailoring a solution ...
What needs improvement with Binary Defense MDR?
The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhanceme...
What do you like most about Cisco MDR?
The tool shows network traffic and its anomalies.
What is your experience regarding pricing and costs for Cisco MDR?
The tool's pricing is high and I would rate it a four out of ten.
What needs improvement with Cisco MDR?
Cisco MDR needs to incorporate machine learning and deep analytics.
What do you like most about CrowdStrike Falcon Complete?
It is a cloud-based solution. You can easily scale it.
What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
I'm a technical engineer and don't have visibility on the pricing. However, it can be a bit lower than other options.
What needs improvement with CrowdStrike Falcon Complete?
We'd like to see the option for an uninstall feature directly on the cloud. It's a tokenless install; however, you sh...
 

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
Cisco Managed Detection and Response
Falcon Complete
 

Overview

 

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
Information Not Available
Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR). Updated: May 2024.
787,061 professionals have used our research since 2012.