ConnectWise ScreenConnect and VNC Connect compete in the remote desktop solutions category. VNC Connect is often seen as the superior product due to its extensive features, making users feel it is worth the higher price.
Features: ConnectWise ScreenConnect offers robust security features, ease of remote control, and a customizable interface. VNC Connect provides cross-platform compatibility, stable performance, and a comprehensive feature set. Users find VNC Connect superior in feature richness and performance satisfaction.
Room for Improvement: ConnectWise ScreenConnect users note the need for better file transfer speeds, improved mobile app functionality, and enhanced session recording options. VNC Connect users suggest easier initial setup, fewer connectivity issues, and a better user interface for non-technical users.
Ease of Deployment and Customer Service: ConnectWise ScreenConnect is known for its straightforward deployment and excellent customer service. VNC Connect, while having a steeper learning curve in deployment, also benefits from strong customer support. ConnectWise ScreenConnect has an advantage in deployment ease, while both excel in customer service.
Pricing and ROI: ConnectWise ScreenConnect offers competitive setup costs with satisfactory ROI due to its pricing structure and support capabilities. VNC Connect, though more expensive, provides ROI through extensive features and stable performance. ConnectWise ScreenConnect is cost-effective, but VNC Connect offers greater long-term value through superior features.
With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.
Intuitive remote control
Use the mouse and keyboard (or touchscreen) in front of you as though they belong to the remote computer.
Send special keys and combinations such as Ctrl-Alt-Del, and copy and paste text in either direction. Type in confidence that characters will be interpreted correctly, whatever your platform, keyboard or input language.
Tried and tested performance
As the original inventors of VNC® technology, we know how to create a responsive screen sharing experience that's as good as being there.
Our patent-protected technology automatically optimizes to the speed of your network, and is especially effective in low-bandwidth and high-latency environments.
Cross-platform support
PC to PC and mobile to PC across Windows, Mac, Linux, Raspberry Pi, iOS and Android.
With an Enterprise subscription, you also get a key to install our VNC® 5.x software on a wide range of older and UNIX operating systems too, so your legacy hardware remains accessible.
Attended and unattended access
Connect whether remote computer owners are present or not.
Remotely access your own computers, monitor or patch equipment in the field, support customers or colleagues, and much more. Learn about the many ways our customers use VNC® Connect.
Direct and cloud connectivity
Our cloud service automatically brokers cloud connections between devices wherever they are.
So you don’t need to rely on a VPN, or conduct complex and insecure port-forwarding and firewall configuration.
With an Enterprise subscription, you can establish direct connections as well (or instead), perfect for locked down or offline network environments. For more information, start with our document cloud versus direct.
Pre-install or connect on demand
Add device access to your subscription, install VNC® Connect on every device you own or manage, and enable access by anyone at any time.
Alternatively, add instant support to your subscription and connect in seconds on demand, leaving no footprint. Or add both capabilities, and cover every remote access use case.
File transfer, printing and chat
During a session, you're not restricted to just interacting with the remote screen.
You can transfer files in either direction, print files directly to a printer where you are (rather than to a printer attached to the remote computer), and securely chat with other users connected at the same time as you.
Secure by design
VNC® Connect is built from the ground up with security in mind, to balance the control you need with the privacy that compliance requires.
Sessions are encrypted end-to-end using up to 256-bit AES encryption. Authentication is mandatory at the point of connection and never delegated to the cloud. Protect your computers with multi-factor authentication, single-sign on (SSO), granular access control and rich session permissions.
Multilingual support
VNC® Connect is available in French, German, Spanish and Brazilian Portuguese as well as English, with more translations on the way.
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Online team management
Manage remote computers, the people you invite into your team to share remote access with, and their roles and permissions from one central location.
Remote deployment
With an Enterprise subscription, you can deploy VNC® Connect in bulk, offline or remotely using your standard enterprise tooling.
In addition, you can configure VNC® Connect remotely using policy, and lock it down to prevent change.
Virtual desktops under Linux
With an Enterprise subscription, you can create virtual desktops on Linux computers.
This might be useful to enable visual remote access to headless Linux systems, or provide separate workspaces for simultaneous users of a shared resource.
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