We performed a comparison between ConnectWise ScreenConnect and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"Remote support is efficient and easy for our end users to receive support."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"We can easily connect the device and create a room and then we can call many devices."
"I like WebEx's stability and ease of use. The screen-sharing tools and audio controls are also nice."
"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
"We can do the global meeting with this solution."
"Seamless integration with Microsoft Outlook."
"It is very powerful and stable."
"Webex is a thin client and we like the interface. It is easy to use."
"In terms of stability, the solution is reliable."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"The solution is a little bit complicated when you want to implement it."
"The recent redesign has made it slower and basically worthless."
"I really didn't care for the onboarding process and it is something that should be improved."
"There needs to be a way to run the agent without installing, like GoToAssist."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"They could provide a toolbox for the plan I'm on."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"Performance of this platform needs improvement. There was a stability issue, particularly glitches that kept it from running smoothly."
"I think it's very inconvenient to have to enter my email address all the time just to be a visitor."
"Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool."
"Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
"There could be more some AI-related features."
"Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."
"There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."
"Some concerns are raised by the company's team when it comes to the screen portion of the tool. There is a need to hire engineers to deal with the aforementioned issue."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Webex is ranked 2nd in Virtual Meetings with 121 reviews. ConnectWise ScreenConnect is rated 8.4, while Webex is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Webex is most compared with Cisco Meeting Server, Skype for Business, TeamViewer, Zoom and Cisco TelePresence. See our ConnectWise ScreenConnect vs. Webex report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
