ConnectWise ScreenConnect vs Webex comparison

ConnectWise and Cisco are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.5, while Cisco is ranked #2 with an average rating of 8.0. ConnectWise holds a 2.4% mindshare in VM, compared to Cisco’s 16.7% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

260 Views
179 Comparison Views

92% willing to recommend

Webex

Read 123 Webex reviews

3,902 Views
1,505 Comparison Views

86% willing to recommend

ConnectWise ScreenConnect

Webex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise ScreenConnect and Webex based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise ScreenConnect vs. Webex Report (Updated: October 2024).

Buyer's Guide

ConnectWise ScreenConnect vs. Webex

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Remote Access (15th)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Number of Reviews

123

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 2.4%, up from 1.5% compared to the previous year. The mindshare of Webex is 16.7%, up from 14.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Remote support is efficient and easy for our end users to receive support."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"Better than TeamViewer and useful for fixing problems remotely."

"It is super easy to use and relatively inexpensive."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

More ConnectWise ScreenConnect pros

"Webex improved our overall team collaboration."

"Its features are easy to navigate and easy to share, and easy to conduct a meeting."

"Scalability-wise, I rate the solution a ten out of ten."

"The tool alerts us when there are issues with our Kubernetes environment, such as excessive container usage. This allows our operations team to quickly identify and address these issues, reducing the time it takes to resolve them."

"The solution makes it easy for us as a team to collaborate remotely."

"It is a valuable solution for virtual meetings."

"Webex is a thin client and we like the interface. It is easy to use."

"The product's initial setup phase was very easy."

More Webex pros

Cons

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"There needs to be a way to run the agent without installing, like GoToAssist."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"They could provide a toolbox for the plan I'm on."

"The recent redesign has made it slower and basically worthless."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

More ConnectWise ScreenConnect cons

"We have had issues where some of the invited participants are not able to join the meeting."

"Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."

"Webex is limited to Cisco."

"Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology."

"There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."

"The solution’s pricing could be improved."

"The interface of Webex should be improved and it is difficult to find information."

"All the features are not enabled in the web mode of the product."

More Webex cons

Pricing and Cost Advice

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"We pay $3,000 USD for the service, yearly upfront."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Good price and works well."

"Pricing is fair for Control and the licensing is simple."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

More ConnectWise ScreenConnect pricing and cost advice

"There is a subscription needed to use this solution and we pay approximately $5,000 per year."

"Webex is expensive, especially compared to Zoom or Google."

"For me, there is no licensing fee."

"This is an expensive product compared to Teams and it should be cheaper."

"I rate the platform's pricing a six out of ten."

"The price of Webex is in the middle range compared to the market."

"Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex."

"The tool's licensing is expensive, but it should be cheaper."

More Webex pricing and cost advice

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

10%

Manufacturing Company

Healthcare Company

Educational Organization

84%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 34% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 18% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 13% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 11% of the time

BeyondTrust Remote Support vs ConnectWise ScreenConnect

Compared 9% of the time

More ConnectWise ScreenConnect Competitors

Cisco Meeting Server vs Webex

Compared 26% of the time

Skype for Business vs Webex

Compared 22% of the time

TeamViewer vs Webex

Compared 15% of the time

Zoom vs Webex

Compared 15% of the time

Cisco TelePresence vs Webex

Compared 10% of the time

More Webex Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

November 2024

Download ConnectWise ScreenConnect product report

Buyer's Guide

Webex

October 2024

Download Webex product report

Also Known As

ConnectWise Control, ScreenConnect

Cisco Spark

Learn More

ConnectWise

Cisco

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Sample Customers

Jon Rosen Systems

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

ConnectWise ScreenConnect vs. Webex

October 2024

Free Report: ConnectWise ScreenConnect vs. Webex

Find out what your peers are saying about ConnectWise ScreenConnect vs. Webex and other solutions. Updated: October 2024.

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