ConnectWise ScreenConnect vs Webex comparison

ConnectWise and Cisco are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Cisco is ranked #2 with an average rating of 8.0. ConnectWise holds a 1.8% mindshare in VM, compared to Cisco’s 17.9% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

226 Views
153 Comparison Views

92% willing to recommend

Webex

Read 123 Webex reviews

3,769 Views
1,461 Comparison Views

86% willing to recommend

ConnectWise ScreenConnect

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and ConnectWise ScreenConnect compete in the conferencing and remote access software categories. Webex shows strength in comprehensive event hosting features, while ConnectWise ScreenConnect excels in remote management capabilities.

Features: Webex offers high-quality video and audio integration, seamless scheduling through Microsoft Outlook, and a secure environment for events and webinars. It is known for its stability, supported by Cisco's brand. ConnectWise ScreenConnect provides robust remote access and control abilities, persistent access, and functionality in low-bandwidth situations, making it suitable for remote device management.

Room for Improvement: Webex needs to improve connection speed and simplify its interface for competitive advantage against platforms like Zoom. There are also opportunities to broaden third-party integrations. ConnectWise ScreenConnect should streamline its setup process, offer more detailed documentation, and enhance its reporting and user role management features.

Ease of Deployment and Customer Service: Webex predominantly operates in public and hybrid clouds, providing extensive compatibility and global support, though service speed can vary. ConnectWise ScreenConnect allows deployment across hybrid, public, and private clouds, appreciated for its efficient technical support despite some complexity in initial navigation.

Pricing and ROI: Webex is generally considered expensive, particularly for small to medium businesses, but it delivers value with its comprehensive features and security. ConnectWise ScreenConnect offers competitive pricing and is viewed as cost-effective for its robust remote support, though more flexible licensing options could enhance user satisfaction. Both products demonstrate strong ROI when integrated effectively.

To learn more, read our detailed ConnectWise ScreenConnect vs. Webex Report (Updated: January 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Webex

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (15th)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

123

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.8%, up from 1.6% compared to the previous year. The mindshare of Webex is 17.9%, up from 15.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"The initial setup is fairly straightforward."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"I've noted an ROI while using the solution."

More ConnectWise ScreenConnect pros

"The installation is not difficult."

"The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices."

"It's easy to dial the numbers and the process of connecting a call is very intuitive."

"I like Webex because it is easy to work with."

"The solution has been very stable."

"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."

"I don't think Zoom has anywhere near the features and functionality of Webex."

"Once it's running, it's okay."

More Webex pros

Cons

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"The recent redesign has made it slower and basically worthless."

"I really didn't care for the onboarding process and it is something that should be improved."

"The solution is a little bit complicated when you want to implement it."

"There could be improvement to the remote command line tools."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

More ConnectWise ScreenConnect cons

"To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom."

"The only thing it maybe needs is a chat."

"Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."

"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."

"The scalability and voice quality attached to the solution are areas of concern where improvements are required."

"Webex is limited to Cisco."

"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."

"One area that could use improvement in Webex is the connection speed."

More Webex cons

Pricing and Cost Advice

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"We pay an annual licensing fee."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"Good price and works well."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"It is priced fairly."

"Make sure you have enough licensing for all the techs that you have."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

More ConnectWise ScreenConnect pricing and cost advice

"There are licenses for business to use the solution but for end-users, there is not."

"This is an expensive product compared to Teams and it should be cheaper."

"The price of the license for the solution could be less expensive."

"Webex is expensive, especially compared to Zoom or Google."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."

"The price of Webex is in the middle range compared to the market."

"The tool is expensive."

"The pricing of this solution is fine and I am satisfied with it."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

10%

Healthcare Company

10%

Educational Organization

85%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

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Compared 33% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 18% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 16% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 14% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 11% of the time

More ConnectWise ScreenConnect Competitors

Skype for Business vs Webex

Compared 30% of the time

Cisco Meeting Server vs Webex

Compared 23% of the time

Zoom vs Webex

Compared 15% of the time

TeamViewer vs Webex

Compared 12% of the time

Cisco TelePresence vs Webex

Compared 7% of the time

More Webex Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

February 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Webex

January 2025

Download Webex product report

Also Known As

ConnectWise Control, ScreenConnect

Cisco Spark

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Jon Rosen Systems

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

ConnectWise ScreenConnect vs. Webex

January 2025

Free Report: ConnectWise ScreenConnect vs. Webex

Find out what your peers are saying about ConnectWise ScreenConnect vs. Webex and other solutions. Updated: January 2025.

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