ConnectWise ScreenConnect vs Webex comparison

ConnectWise and Cisco are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Cisco is ranked #2 with an average rating of 8.0. ConnectWise holds a 1.6% mindshare in VM, compared to Cisco’s 17.6% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

220 Views
147 Comparison Views

92% willing to recommend

Webex

Read 124 Webex reviews

3,620 Views
1,408 Comparison Views

86% willing to recommend

ConnectWise ScreenConnect

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and ConnectWise ScreenConnect compete in the conferencing and remote access software categories. Webex shows strength in comprehensive event hosting features, while ConnectWise ScreenConnect excels in remote management capabilities.

Features: Webex offers high-quality video and audio integration, seamless scheduling through Microsoft Outlook, and a secure environment for events and webinars. It is known for its stability, supported by Cisco's brand. ConnectWise ScreenConnect provides robust remote access and control abilities, persistent access, and functionality in low-bandwidth situations, making it suitable for remote device management.

Room for Improvement: Webex needs to improve connection speed and simplify its interface for competitive advantage against platforms like Zoom. There are also opportunities to broaden third-party integrations. ConnectWise ScreenConnect should streamline its setup process, offer more detailed documentation, and enhance its reporting and user role management features.

Ease of Deployment and Customer Service: Webex predominantly operates in public and hybrid clouds, providing extensive compatibility and global support, though service speed can vary. ConnectWise ScreenConnect allows deployment across hybrid, public, and private clouds, appreciated for its efficient technical support despite some complexity in initial navigation.

Pricing and ROI: Webex is generally considered expensive, particularly for small to medium businesses, but it delivers value with its comprehensive features and security. ConnectWise ScreenConnect offers competitive pricing and is viewed as cost-effective for its robust remote support, though more flexible licensing options could enhance user satisfaction. Both products demonstrate strong ROI when integrated effectively.

To learn more, read our detailed ConnectWise ScreenConnect vs. Webex Report (Updated: March 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Webex

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (15th)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

124

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.6% compared to the previous year. The mindshare of Webex is 17.6%, up from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"The initial setup is fairly straightforward."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

More ConnectWise ScreenConnect pros

"A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied."

"The most valuable features of the solution revolve around stability and performance."

"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."

"The solution is user-friendly."

"As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable."

"The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors."

"I like Webex because it is easy to work with."

"The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it."

More Webex pros

Cons

"I really didn't care for the onboarding process and it is something that should be improved."

"They could provide a toolbox for the plan I'm on."

"The recent redesign has made it slower and basically worthless."

"Mobile interface."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"Speed is a major factor in Automate, and the control panel is horribly slow."

More ConnectWise ScreenConnect cons

"The solution should have better integration with Microsoft."

"Webex is a very demanding application, so it requires a very heavy bandwidth."

"The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed."

"The user interface is not easy to use."

"The licensing could be a bit simpler."

"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."

"There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug."

"Webex could add some integration with Microsoft Office or G-Suite."

More Webex cons

Pricing and Cost Advice

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"We pay an annual licensing fee."

"It is priced fairly."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"I download the product for free with ConnectWise RMM's license."

"Make sure you have enough licensing for all the techs that you have."

"Pricing is fair for Control and the licensing is simple."

More ConnectWise ScreenConnect pricing and cost advice

"We paid for our Webex license as a bundle."

"There is a need to pay the licensing charges to use Webex Enterprise Edition."

"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."

"Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex."

"The cost is pretty high compared to the competitors."

"The pricing of this solution is fine and I am satisfied with it."

"Webex is very expensive."

"We purchase the product's yearly license. It is expensive."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

11%

Manufacturing Company

11%

Healthcare Company

Educational Organization

82%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

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Compared 34% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 17% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 16% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 14% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 11% of the time

More ConnectWise ScreenConnect Competitors

Skype for Business vs Webex

Compared 32% of the time

Cisco Meeting Server vs Webex

Compared 18% of the time

Zoom vs Webex

Compared 16% of the time

Adobe Connect vs Webex

Compared 11% of the time

TeamViewer vs Webex

Compared 10% of the time

More Webex Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

March 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Webex

March 2025

Download Webex product report

Also Known As

ConnectWise Control, ScreenConnect

Cisco Spark

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Jon Rosen Systems

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

ConnectWise ScreenConnect vs. Webex

March 2025

Free Report: ConnectWise ScreenConnect vs. Webex

Find out what your peers are saying about ConnectWise ScreenConnect vs. Webex and other solutions. Updated: March 2025.

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