DX Unified Infrastructure Management and ServiceNow Discovery are robust IT management tools. Users report higher satisfaction with ServiceNow Discovery for its comprehensive feature set, despite DX being praised for its cost-effective pricing and customer support.
Features:Users appreciate DX Unified Infrastructure Management for its efficient monitoring capabilities, straightforward design, and cost-effectiveness. ServiceNow Discovery offers extensive asset discovery features, customizable discovery options, and a more comprehensive feature set.
Room for Improvement:DX Unified Infrastructure Management could benefit from a more modern and intuitive design, improved compatibility with other tools, and enhanced scalability. ServiceNow Discovery requires better integration with third-party systems, improved user interface, and faster update cycles.
Ease of Deployment and Customer Service:DX Unified Infrastructure Management is praised for its straightforward deployment process and responsive customer support. ServiceNow Discovery's deployment is more complex but is backed by comprehensive support services.
Pricing and ROI:DX Unified Infrastructure Management is viewed as more cost-effective, providing a good ROI with lower setup costs. ServiceNow Discovery is considered expensive but worth the investment due to its rich features and long-term benefits.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
That is not a mistake of the product. It is due to excessive security on the network.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
Better support and more accessible resources are crucial.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
| Product | Market Share (%) |
|---|---|
| ServiceNow Discovery | 3.3% |
| DX Unified Infrastructure Management | 1.7% |
| Other | 95.0% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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