DX Unified Infrastructure Management vs ServiceNow Discovery comparison

Broadcom and ServiceNow are both solutions in the Server Monitoring category. Broadcom is ranked #12 with an average rating of 8.2, while ServiceNow is ranked #3 with an average rating of 8.2. Broadcom holds a 1.2% mindshare in SM, compared to ServiceNow’s 9.1% mindshare. Additionally, 92% of Broadcom users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

DX Unified Infrastructure M...

Read 120 DX Unified Infrastructure Management reviews

421 Views
257 Comparison Views

92% willing to recommend

ServiceNow Discovery

Read 40 ServiceNow Discovery reviews

3,187 Views
1,574 Comparison Views

97% willing to recommend

DX Unified Infrastructure M...

ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

DX Unified Infrastructure Management and ServiceNow Discovery are robust IT management tools. Users report higher satisfaction with ServiceNow Discovery for its comprehensive feature set, despite DX being praised for its cost-effective pricing and customer support.

Features:Users appreciate DX Unified Infrastructure Management for its efficient monitoring capabilities, straightforward design, and cost-effectiveness. ServiceNow Discovery offers extensive asset discovery features, customizable discovery options, and a more comprehensive feature set.

Room for Improvement:DX Unified Infrastructure Management could benefit from a more modern and intuitive design, improved compatibility with other tools, and enhanced scalability. ServiceNow Discovery requires better integration with third-party systems, improved user interface, and faster update cycles.

Ease of Deployment and Customer Service:DX Unified Infrastructure Management is praised for its straightforward deployment process and responsive customer support. ServiceNow Discovery's deployment is more complex but is backed by comprehensive support services.

Pricing and ROI:DX Unified Infrastructure Management is viewed as more cost-effective, providing a good ROI with lower setup costs. ServiceNow Discovery is considered expensive but worth the investment due to its rich features and long-term benefits.

To learn more, read our detailed DX Unified Infrastructure Management vs. ServiceNow Discovery Report (Updated: October 2024).

Buyer's Guide

DX Unified Infrastructure Management vs. ServiceNow Discovery

October 2024

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Categories and Ranking

DX Unified Infrastructure M...

Ranking in Server Monitoring

12th

Average Rating

8.2

Number of Reviews

120

Ranking in other categories

Network Monitoring Software (34th), IT Infrastructure Monitoring (28th), Cloud Monitoring Software (24th), AIOps (11th)

ServiceNow Discovery

Ranking in Server Monitoring

3rd

Average Rating

8.2

Number of Reviews

Ranking in other categories

IT Asset Management (5th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of November 2024, in the Server Monitoring category, the mindshare of DX Unified Infrastructure Management is 1.2%, up from 1.1% compared to the previous year. The mindshare of ServiceNow Discovery is 9.1%, up from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Arunpandiyan M

Senior Systems Engineer at a tech services company with 1,001-5,000 employees

Oct 26, 2022

Easy to set up, simple to use, and offers great technical support

There are quite a few manual processes. We've had issues with pulling reports. Sometimes we have trouble or get errors. The reporting process should be easier. If you have a hub, you should be able to have an unlimited number of servers. For example, if you have 500 servers, and the limit is ten, you have to pull 50 reports. We'd like to just pull one report for all servers. This also increases the time to pull reports. If we have to pull more reports, it takes that much longer than just pulling one. The product can be expensive. Right now, they are updating and consolidating the dashboard. I'm expecting an update that will resolve a few glitches in the server.

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RISHI GUPTA

Senior Manager at a manufacturing company with 5,001-10,000 employees

Jan 20, 2023

Valuable relationship building that discovers and auto-builds to make cleanup easy

Proof of concept for the solution doesn't make much sense. It totally depends on the capability of your partner. Choose the partner very carefully while you plan to use the solution. If you get a very competent and capable partner, then life will be easy. If you have a partner who only does technical implementations, then that won't help you. You need to have CMDB and CSDM experts on the team because the solution is for CMDB and CSDM. If you don't design your data model really well, then the solution will not give you much result. The solution is not fully automated so you still need to make some effort. You have to go through the complete remodeling cycle for non-useful data elimination whenever you add a new LAN segment or new mid-server on a new data center or service. It is a little bit of effort, but it is worth the effort. Based on the necessary but important effort, the solution is rated a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Great out-of-the-box capability."

"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."

"DX UIM is scalable."

"Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."

"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."

"Great customized dashboards and drill down reports with auto serve analytics."

"It is easy to implement but requires good planning."

"This solution allows us to have an overview of the infrastructure and identify areas where the performance isn't optimal, or where upgrades could be carried out."

More DX Unified Infrastructure Management pros

"The most valuable feature is its integration with CMDB, as it collects all the data."

"I am impressed with the tool's incident problem change management."

"We can scale the solution."

"They have a very good network in the infrastructure of Discovery."

"The initial setup is pretty easy."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"ServiceNow Discovery works better than other products I've used."

"It has been stable since deployment."

More ServiceNow Discovery pros

Cons

"The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes."

"How we can get more native information from CA's solutions."

"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."

"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."

"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."

"We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue."

"Stability."

"The dashboards need to be improved."

More DX Unified Infrastructure Management cons

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."

"It creates quite a bit of duplication, so that needs to be fixed."

"I feel that credential-less discovery could be improved."

"Without improvement in the patters, applications can't be discovered"

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

More ServiceNow Discovery cons

Pricing and Cost Advice

"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."

"The license cost depends on the number of probes and robots."

"Customers pay for the license and the support."

"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."

"The product-price ratio is better than other brands such as Fortinet or SonicWall."

"Reasonable setup cost and licensing prices."

"CAD $400,000 annually."

"The price could be better. It's a bit on the pricey side."

"If the product is not deployed properly, it can be very expensive."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"The product is not cheap."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

19%

Financial Services Firm

15%

Computer Software Company

13%

Healthcare Company

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about DX Infrastructure Manager?

The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position wit...

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What needs improvement with DX Infrastructure Manager?

We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue. We would also like to see some enhancements in assignmen...

See all answers

What is your primary use case for DX Infrastructure Manager?

I primarily use DX UIM to capture performance data and faults.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...

See all answers

What needs improvement with ServiceNow Discovery?

The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.

See all answers

Comparisons

Zabbix vs DX Unified Infrastructure Management

Compared 23% of the time

Datadog vs DX Unified Infrastructure Management

Compared 20% of the time

SCOM vs DX Unified Infrastructure Management

Compared 16% of the time

SolarWinds Server and Application Monitor vs DX Unified Infrastructure Management

Compared 16% of the time

Nagios XI vs DX Unified Infrastructure Management

Compared 12% of the time

More DX Unified Infrastructure Management Competitors

Tanium vs ServiceNow Discovery

Compared 30% of the time

Lansweeper vs ServiceNow Discovery

Compared 18% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 13% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 6% of the time

ScienceLogic vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

DX Unified Infrastructure Management

November 2024

DX Unified Infrastructure Management report

Download DX Unified Infrastructure Management product report

Buyer's Guide

ServiceNow Discovery

October 2024

Download ServiceNow Discovery product report

Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager

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ServiceNow

Overview

DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

DX Unified Infrastructure Management vs. ServiceNow Discovery

October 2024

Free Report: DX Unified Infrastructure Management vs. ServiceNow Discovery

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