ServiceNow Cloud Observability and Elastic Observability both offer robust solutions in the observability category. ServiceNow Cloud Observability is noted for its customer support and pricing, while Elastic Observability stands out for its extensive features.
Features: ServiceNow Cloud Observability offers comprehensive integration capabilities, real-time monitoring, and streamlined management of complex cloud environments. Elastic Observability provides powerful search functionalities, customizable dashboards, and extensive visualization tools.
Room for Improvement: ServiceNow Cloud Observability needs enhancements in its analytics capabilities, more user training resources, and improved data handling. Elastic Observability could benefit from better performance with large datasets, a more streamlined setup process, and smoother integration with other tools.
Ease of Deployment and Customer Service: ServiceNow Cloud Observability is praised for its straightforward deployment and responsive customer service. Elastic Observability, though more complex to deploy, offers extensive documentation and strong community support.
Pricing and ROI: ServiceNow Cloud Observability has competitive pricing suitable for enterprises with flexible budgets, delivering commendable ROI. Elastic Observability is perceived as expensive but offers high value through its extensive features and flexibility, justifying its cost.
One example is the inability to monitor very old databases with the newest version.
Elastic Observability could improve asset discovery as the current requirement to push the agent is not ideal.
Elastic Observability seems to have a good scale-out capability.
What is not scalable for us is not on Elastic's side.
The license is reasonably priced, however, the VMs where we host the solution are extremely expensive, making the overall cost in the public cloud high.
Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing.
It is very stable, and I would rate it ten out of ten based on my interaction with it.
Elastic Observability is really stable.
The most valuable feature is the integrated platform that allows customers to start from observability and expand into other areas like security, EDR solutions, etc.
All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important.
Elastic Observability is primarily used for monitoring login events, application performance, and infrastructure, supporting significant data volumes through features like log aggregation, centralized logging, and system metric analysis.
Elastic Observability employs Elastic APM for performance and latency analysis, significantly aiding business KPIs and technical stability. It is popular among users for system and server monitoring, capacity planning, cyber security, and managing data pipelines. With the integration of Kibana, it offers robust visualization, reporting, and incident response capabilities through rapid log searches while supporting machine learning and hybrid cloud environments.
What are Elastic Observability's key features?Companies in technology, finance, healthcare, and other industries implement Elastic Observability for tailored monitoring solutions. They find its integration with existing systems useful for maintaining operation efficiency and security, particularly valuing the visualization capabilities through Kibana to monitor KPIs and improve incident response times.
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
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