Google Workspace vs OpenText Extended ECM comparison

Google and OpenText are both solutions in the Content Collaboration Platforms category. Google is ranked #2 with an average rating of 8.1, while OpenText is ranked #11 with an average rating of 7.7. Google holds a 7.3% mindshare in CCP, compared to OpenText’s 1.2% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Google Workspace

Read 101 Google Workspace reviews

1,205 Views
1,071 Comparison Views

95% willing to recommend

OpenText Extended ECM

Read 21 OpenText Extended ECM reviews

215 Views
165 Comparison Views

96% willing to recommend

Google Workspace

OpenText Extended ECM

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and OpenText Extended ECM are both competitive tools within the enterprise collaboration and data management category. Google Workspace stands out for its affordability and integration with everyday applications, making it a favorite among small and medium-sized businesses, while OpenText Extended ECM is preferred by large enterprises for its advanced document management features.

Features: Google Workspace includes tools such as Gmail, Drive, and Google Meet, recognized for their user-friendly collaboration features. It also offers free usage for small businesses with under ten users and is known for its easy integration with apps like Microsoft Outlook. OpenText Extended ECM is distinguished by its document storage, security, and compliance features, supporting comprehensive enterprise content management and offering robust record management solutions.

Room for Improvement: Users of Google Workspace report concerns such as random logouts and slow email loading, and suggest enhancements in traditional email client integration and enterprise controls. For OpenText Extended ECM, users indicate a need for better performance stability, a more intuitive user interface, and improved integration to simplify content management.

Ease of Deployment and Customer Service: Google Workspace is cloud-based, allowing for speedy deployment and accommodating remote work flexibility. Although customer service is generally satisfactory, it tends to lean towards a self-service approach. OpenText Extended ECM offers on-premises and hybrid deployment choices, catering to organizations with specific security needs, though setup can be complex.

Pricing and ROI: Google Workspace is competitively priced, offering significant value for small businesses, yet some find it pricier than alternatives like Microsoft 365. OpenText Extended ECM is understood to be more costly, with licensing and integration costs being a challenge. However, its comprehensive large enterprise solutions are seen to justify the investment over time.

To learn more, read our detailed Google Workspace vs. OpenText Extended ECM Report (Updated: March 2025).

Buyer's Guide

Google Workspace vs. OpenText Extended ECM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Content Collaboration Platforms

2nd

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

101

Ranking in other categories

Email Applications (1st), Wireless Email (2nd), Cloud Storage (6th)

OpenText Extended ECM

Ranking in Content Collaboration Platforms

11th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (3rd)

Mindshare comparison

As of April 2025, in the Content Collaboration Platforms category, the mindshare of Google Workspace is 7.3%, up from 7.3% compared to the previous year. The mindshare of OpenText Extended ECM is 1.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Content Collaboration Platforms

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The valuable feature of Google Workspace is its integrated environment where everything is pre-integrated, like chat and document sharing in Gmail."

"It has saved us money."

"Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner."

"The most valuable features are the speed at which G Suite Enterprise works."

"The initial setup of Google Workspace is straightforward."

"G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs."

"I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me."

"I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time."

More Google Workspace pros

"Scalability is great. We can extend areas horizontally and vertically."

"The tool's most valuable features are document storage, security, and compliance."

"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"The engineering document management system is one of the most valuable features."

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."

More OpenText Extended ECM pros

Cons

"The meeting platform of Google Workspace has room for improvement."

"In some cases, we are using the Google Meet functions but only when we have external clients. Internally, we are using Slack. Google Meet virtual meeting function is not as advanced as the one in Slack and should improve."

"And I think Google Translate could add more features. For example, it could be integrated when typing in a document or a web browser like Grammarly."

"What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you. An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail."

"Everything is online, so you don't have a client on your desk. Working on email is online work, so can't do work offline and go back online. Sometimes it's not so intuitive. If you answer an email, it puts your answer at the bottom of the existing email."

"There could be more options in Google G Suite. They can include HD calling for Google Meet. The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background. There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release."

"Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams."

"Expensive with a complicated licensing structure."

More Google Workspace cons

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"The tool's documentation is not proper and has missing information like steps."

"The solution needs to improve the user interface."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"The solution should work better with partners and be more developer-friendly."

"The cost of the product could be improved."

More OpenText Extended ECM cons

Pricing and Cost Advice

"Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."

"It's about $8.30 up a user per month."

"The price of G Suite Enterprise is reasonable compared to HotSpot. I'm not going to say G Suite Enterprise is affordable. It's valuable, you find value in paying your gas bill or your electricity bill, because of what it allows you to do."

"The solution is expensive."

"Approximately $6 per user, per month."

"Traffic management tools may be required for larger setups and should be included in any pricing calculations."

"The price of Google Workspace is reasonable. I pay less than 100 a month."

"The pricing is comparable, it's pretty decent."

More Google Workspace pricing and cost advice

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The total cost of the product will vary on the capabilities required"

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"Both Open Text ECM and IBM File share are expensive."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The product is pricey."

"OpenText Extended ECM is an expensive solution."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Government

14%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

See all answers

Comparisons

Microsoft Exchange Online vs Google Workspace

Compared 29% of the time

Amazon WorkMail vs Google Workspace

Compared 29% of the time

ProtonMail vs Google Workspace

Compared 8% of the time

Amazon WorkDocs vs Google Workspace

Compared 4% of the time

Office 365 vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 21% of the time

SharePoint vs OpenText Extended ECM

Compared 19% of the time

IBM FileNet vs OpenText Extended ECM

Compared 15% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

Alfresco vs OpenText Extended ECM

Compared 7% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

Google Workspace

April 2025

Download Google Workspace product report

Buyer's Guide

OpenText Extended ECM

March 2025

Download OpenText Extended ECM product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

OpenText Content Suite Platform, OpenText Core Share

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Google Workspace vs. OpenText Extended ECM

March 2025

Free Report: Google Workspace vs. OpenText Extended ECM

Find out what your peers are saying about Google Workspace vs. OpenText Extended ECM and other solutions. Updated: March 2025.

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