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HPE System Management Homepage vs ServiceNow Discovery comparison

Hewlett Packard Enterprise and ServiceNow are both solutions in the Server Monitoring category. Hewlett Packard Enterprise is ranked #17 with an average rating of 8.0, while ServiceNow is ranked #2 with an average rating of 8.4. Hewlett Packard Enterprise holds a 1.8% mindshare in SM, compared to ServiceNow’s 4.3% mindshare. Additionally, 100% of Hewlett Packard Enterprise users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.
HPE System Management Homepage
Read 8 HPE System Management Homepage reviews
  • 564 Views
  • 454 Comparison Views
100% willing to recommend
ServiceNow Discovery
Read 41 ServiceNow Discovery reviews
  • 2,622 Views
  • 1,285 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

HPE System Management Homepage and ServiceNow Discovery are two prominent products in the IT management landscape. Despite users appreciating the pricing and support of HPE System Management Homepage, ServiceNow Discovery stands out with its feature-rich offerings, making it a preferred choice among users for its comprehensive capabilities.

Features: HPE System Management Homepage is valued for robust hardware monitoring, efficient alerting features, and detailed reporting. ServiceNow Discovery provides extensive IT asset discovery, dependency mapping, and superior integration capabilities. Users find ServiceNow Discovery's automated discovery processes notably advanced.

Room for Improvement: Users suggest that HPE System Management Homepage could improve in interface design, ease of use, and feature updates. ServiceNow Discovery users note the need for enhanced reporting features, smoother setup processes, and more intuitive user guidance. Despite these suggestions, ServiceNow Discovery is seen as offering a more user-friendly experience.

Ease of Deployment and Customer Service: Users rate the deployment of HPE System Management Homepage as straightforward but initially complex. ServiceNow Discovery has a more automated deployment model requiring skilled personnel for optimal use. Users commend HPE's customer service, whereas users of ServiceNow Discovery appreciate extensive support resources but note occasional delays in response time.

Pricing and ROI: HPE System Management Homepage is seen as cost-effective, offering good ROI with lower setup costs. ServiceNow Discovery's users acknowledge higher initial costs but feel the advanced features justify the investment, resulting in satisfactory ROI.

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To learn more, read our detailed HPE System Management Homepage vs. ServiceNow Discovery Report (Updated: April 2025).
Buyer's Guide
HPE System Management Homepage vs. ServiceNow Discovery
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE System Management Homepage
Ranking in Server Monitoring
17th
Average Rating
8.2
Reviews Sentiment
7.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
ServiceNow Discovery
Ranking in Server Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
IT Asset Management (4th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of HPE System Management Homepage is 1.8%, down from 1.9% compared to the previous year. The mindshare of ServiceNow Discovery is 4.3%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

JE
Offers reliability and helps with the virtualization part
The product integrates with our company's existing IT infrastructure, especially when it comes to MicroK8s and other on-premises servers. The tool also helps with the virtualization in the ecosystem of our company, where there are other tools from HPE. Performance and network optimization are some of the beneficial areas in terms of server management. Speaking about how the remote management ability of the product impacted our company's IT operations, I would say that my organization has dealt with areas like RDP, DDI, and DMC, depending on the requirements of our final customers. In my experience, the product has contributed four hours in terms of reliability and to ensure the uptime of our servers. When it comes to the day-to-day use of HPE System Management's interface, I would say that it connects with some of the best tools and Hyper-V console with the help of Microsoft. I recommended the solution to those who plan to use it. I rate the overall product an eight out of ten.
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Kaustubh Partha - PeerSpot reviewer
Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team
I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a good product and I recommend it."
"The managing and monitoring are the solution's most valuable features. They are something I find quite helpful in my work."
"I think it's stable, scalable, and flexible."
"The interface is in continuous development and improves version by version."
"This solution has improved our organization through the provision of efficient resource utilization and capacity planning."
"The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"It has given us an understanding of each layer from a server application."
"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The initial setup is pretty straightforward."
More ServiceNow Discovery pros
 

Cons

"I think that support integration could be improved."
"Our customers would like to see the price lowered."
"The return on investment report is too difficult to understand."
"If the solution could provide better integration to make it easier to manage everything on different servers, that would be helpful. Whatever servers a company has, be it IBM, Dell, etc., if the System Management could be a platform that links all of them together, it would make management across different server types easier."
"The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required."
"The quality of service and support for this solution needs to be improved."
"The solution is too high priced."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"I am not seeing significant ROI beyond breaking even on what I spend."
"Improvements are required with the scripts used to collect the information from servers."
"Improvements could include implementing chatbots to simplify ticket creation."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
More ServiceNow Discovery cons
 

Pricing and Cost Advice

"The price of this product is fair."
"The license was included when we purchased the server."
"The support is yearly-based and the license is permanent."
"My company has invested 30,00,000 USD in the product."
"The product is not cheap."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."
"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
"It is not recommended for smaller companies because of the price."
"This is expensive, but it meets our needs."
More ServiceNow Discovery pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Real Estate/Law Firm
10%
Healthcare Company
8%
Retailer
8%
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HPE System Management?
The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure.
See all answers
What is your experience regarding pricing and costs for HPE System Management?
My company has invested 30,00,000 USD in the product.
See all answers
What needs improvement with HPE System Management?
The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required.
See all answers
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
See all answers
What is your experience regarding pricing and costs for ServiceNow Discovery?
ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.
See all answers
What needs improvement with ServiceNow Discovery?
Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...
See all answers
 

Comparisons

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Compared 28% of the time
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Compared 23% of the time
BMC Helix Discovery vs ServiceNow Discovery Logo
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Compared 8% of the time
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Compared 7% of the time
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Compared 5% of the time
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Product Reports

Buyer's Guide
Server Monitoring
March 2025
HPE System Management Homepage reportDownload HPE System Management Homepage product report
Buyer's Guide
ServiceNow Discovery
March 2025
ServiceNow Discovery reportDownload ServiceNow Discovery product report
 

Also Known As

HP System Management
No data available
 

Overview

The HPE System Management Homepage (SMH) consolidates and simplifies the management of ProLiant and Integrity servers running Microsoft Windows or Linux, or HPE 9000 and HPE Integrity servers running HP-UX 11i. By aggregating data from HPE Insight Management Agents and other tools, SMH provides a secure and intuitive interface to review in-depth hardware configuration and status data, performance metrics, system thresholds and software version control information. SMH can also be used to access the HPE Lights-Out Management processor on ProLiant and Integrity servers. SMH is part of the Service Pack for ProLiant (SPP) or the Integrity Support Pack (ISP), and can be extended to meet specific system management requirements by integrating additional plug-in tools. SMH is easy to install and can be extended to meet specific system management requirements by integrating additional HPE plug-in management tools that include HPE Online Diagnostics and HPE Software Version Control Agents.

Hewlett Packard Enterprise

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow
 

Sample Customers

Infotec
York, National Grid, DXC Technology, experian, BEACHBODY
Buyer's Guide
HPE System Management Homepage vs. ServiceNow Discovery
April 2025
Free Report: HPE System Management Homepage vs. ServiceNow Discovery
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