Try our new research platform with insights from 80,000+ expert users

HubSpot CRM vs HubSpot Marketing Hub comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
HubSpot CRM enhances lead generation and revenue, offering ROI through efficiency, security, and integration with sales processes.
Sentiment score
7.2
HubSpot Marketing Hub offers effective campaign tracking and split-testing, contributing to a 70% return, depending on user efficiency.
We set up every email so that 20% goes out with version A, 20% goes out with version B, and then it will on its own decide the winner and send the remaining 60% to whichever one is the winner.
 

Customer Service

Sentiment score
7.3
HubSpot CRM's customer service is excellent, though some users desire more live support and improved issue handling.
Sentiment score
7.2
HubSpot Marketing Hub offers 24/7 support, a comprehensive help section, and an academy, enhancing overall user satisfaction.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
Part of it is different language use, and while that's okay, it wasn't immediately evident where to find help, verify, or submit a question and get responses.
HubSpot's customer service is excellent and fast.
There's also a really great academy that I use often, both for my own education and as kind of a starting point for any new employees that I hire to make sure that they're up to speed.
 

Scalability Issues

Sentiment score
7.3
HubSpot CRM is praised for its scalability and adaptability, especially benefiting small to midsize businesses with growth management.
Sentiment score
7.1
HubSpot Marketing Hub efficiently scales for mid-sized enterprises, though users note integration complexities and variable scalability ratings.
Handling around 100 to 150 users is fine.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
 

Stability Issues

Sentiment score
8.5
HubSpot CRM is stable and reliable, with high ratings and minor delays not affecting overall user satisfaction.
Sentiment score
7.4
HubSpot Marketing Hub is stable but resource-intensive, with minor issues often self-resolving and receiving high stability ratings.
 

Room For Improvement

HubSpot CRM needs improved email integration, customization, pricing, mobile app, technical support, navigation, and automation capabilities.
HubSpot Marketing Hub needs improvements in customization, SEO, usability, analytics, integrations, and AI features for better user experience.
A package covering everything in a particular area without requiring the entire purchase would be excellent.
A better CRM can be achieved by providing more customization features.
They are not at the pace or effectiveness of AgentForce by Salesforce.
It would be better if it had a better way of creating user profiles where I can easily see who has data access to what and why.
 

Setup Cost

HubSpot CRM offers flexible pricing with free and paid plans, modular features, but may be costly for small teams.
HubSpot Marketing Hub offers fair pricing, more affordable than competitors, but costs can be significant for small businesses.
 

Valuable Features

HubSpot CRM is user-friendly, scalable, and integrates seamlessly, offering powerful marketing, reporting, and automation features, even for free.
HubSpot Marketing Hub streamlines campaign setup and lead management with automation, CRM integration, and insightful reporting for enhanced marketing efficiency.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.
When discussing campaign performances or strategic planning, it's easy to very quickly pull up the data and display it in an easily digestible form to help make my point and make more data-driven decisions.
 

Categories and Ranking

HubSpot CRM
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
47
Ranking in other categories
CRM (8th)
HubSpot Marketing Hub
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
36
Ranking in other categories
Marketing Automation (2nd)
 

Mindshare comparison

HubSpot CRM and HubSpot Marketing Hub aren’t in the same category and serve different purposes. HubSpot CRM is designed for CRM and holds a mindshare of 1.9%, down 2.1% compared to last year.
HubSpot Marketing Hub, on the other hand, focuses on Marketing Automation, holds 10.1% mindshare, down 12.0% since last year.
CRM
Marketing Automation
 

Featured Reviews

Charles Dickens - PeerSpot reviewer
Effortlessly manage relationships with seamless contact data integration
The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.
ShomitMitra - PeerSpot reviewer
Offers, email automation, pre-scheduling, greatly enhances our efficiency and provides the granularity we need for in-depth analysis
The user interface could be made less complicated to enhance the end-user experience. It will create a difference. Another thing is integrations. I don't think all the integrations are covered. So, if there were more integrations it would help. However, a reduction in pricing could make it more competitive and justify its ROI better.
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
842,466 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
18%
Government
12%
Comms Service Provider
10%
Manufacturing Company
7%
Educational Organization
78%
Computer Software Company
5%
Manufacturing Company
2%
Real Estate/Law Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HubSpot CRM?
The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.
What is your experience regarding pricing and costs for HubSpot CRM?
The cost is about the same price, currently charged monthly.
What do you like most about HubSpot Marketing Hub?
I find HubSpot Marketing Hub's user interface very intuitive and easy to navigate, which is something I really appreciate.
What needs improvement with HubSpot Marketing Hub?
I've had some issues with granting access to third-parties to our data in a way that's still GDPR compliant. It would be better if it had a better way of creating user profiles where I can easily s...
What is your primary use case for HubSpot Marketing Hub?
I develop email cadences, mainly to nurture existing contacts that are already in our database. I use it more for existing contact nurturing than for outreach. I also use it a lot for reporting.
 

Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
Emyth, CRS, ClearPivot, Stitch Live, SoldOut, Waterfall, SnapEngage, Duo
Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: February 2025.
842,466 professionals have used our research since 2012.