IBM Datacap vs Tungsten RPA comparison

IBM and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. Additionally, 88% of IBM users are willing to recommend the solution, compared to 83% of Tungsten Automation users who would recommend it.

IBM Datacap

Read 26 IBM Datacap reviews

1,176 Views
433 Comparison Views

88% willing to recommend

Tungsten RPA

Read 25 Tungsten RPA reviews

2,369 Views
1,761 Comparison Views

83% willing to recommend

IBM Datacap

Tungsten RPA

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM Datacap and Tungsten RPA based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM Datacap vs. Tungsten RPA Report (Updated: October 2024).

Buyer's Guide

IBM Datacap vs. Tungsten RPA

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

IBM Datacap

Average Rating

7.6

Number of Reviews

Ranking in other categories

Intelligent Document Processing (IDP) (7th)

Tungsten RPA

Average Rating

7.4

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (11th)

Featured Reviews

Amena Khidr

Sales Manager - Government Sector at Summit Technology Solution

Oct 24, 2023

The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature

The standout feature of this intelligent product is its remarkable capability. This project we're currently engaged in revolves around streamlining workflows within both our company and the customer's company. It entails handling information from various documents with diverse formats and types, even when they contain the same data. The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature. Moreover, leveraging machine learning is crucial since our customer deals with an extensive archive of over five million documents. Machine learning can significantly alleviate the backlog by becoming well-versed in various scenarios they might encounter during their work once we've completed our application.

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Jamil Milhem

Project Manager-Senior RPA Specialist at DEWA

Feb 2, 2024

Automates browsing tasks without needing a server connection

My use case for the product is in the finance domain. You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it. The product should improve desktop automation, which is hard to configure. It needs to have…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feedback from our clients that this solution has increased their efficiency and their turnaround time on opening any account for end users, thus attracting more customers."

"The most valuable features of IBM Datacap is the capturing and recognizing of pages, documents as well as the scanner and barcodes."

"The solution automates manual data entry."

"Very scalable and stable data capture and extraction solution that's very simple to install."

"I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement."

"The standout feature of this intelligent product is its remarkable capability."

"The installation of the solution is very simple."

"The solution offers many features that are beneficial for customers."

More IBM Datacap pros

"This is a stable platform and we did not encounter any big problems."

"The product provided all the security controls that we asked them."

"It is stable and scalable."

"The product provides end-to-end solutions for different business problems."

"The ability to script information from websites is most valuable. It also seems to be fairly robust and reasonably easy to manage on a server-based deployment. We have a number of robots operating on the central server."

"Kofax RPA's best feature is its high success percentage in picking up information from documents, especially where the DPI is really low."

"The tool's most valuable feature is web browser automation, which makes it easy to interact with any website. We can assemble a robot in a few hours with web automation, depending on its complexity."

"It is very simple and easy to learn compared to any other RPA tools such as UiPath, Automation Anywhere and Blue Prism."

More Tungsten RPA pros

Cons

"Its weaknesses are primarily tied to the lack of available resources and expertise in the market to effectively support and provide solutions and services to each customer for seamless implementation. Expertise in this specific product is rare throughout the market. One key reason is the product's limited downloads. Additionally, archiving solutions are often perceived as complex and challenging, dissuading many companies from venturing into this domain. Consequently, partners who specialize in archiving solutions are always seeking straightforward, uncomplicated options that are easy to manage and meet customer expectations."

"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."

"Datacap has performance issues when processing large volumes of documents. We're doing 18,000 pages daily. Scanning takes almost 20-30 minutes, but it normally takes one or two minutes. We informed IBM and opened a ticket for that. They forwarded the issue to developers but didn't give a specific timeline for it to be resolved. Version 8.1 is already at the end of support."

"There should be an increase in the capacity of the workflows. Datacap is a little limited in this aspect. So, you cannot really implement all the possibilities."

"Datacap's technology seems a little behind the industry. It's still using the old .NET framework. They should move to .NET Core and start integrating some machine learning. You can do some integration yourself, but you expect a solution to include the latest machine-learning approaches if you're paying reasonable money for it."

"Our main language in Egypt is Arabic, and IBM DataCap does not support it perfectly. All our documentation is in Arabic. It's not English or any other language. However, we have overcome this problem by using QR codes in the document to extract the data from it. They should have better support for Arabic."

"Recognition between certain numbers and letters could be improved. Sometimes this solution misreads five with an "S" for Singapore."

"When I scan a document in Datacap that has a watermark or the document is a little distorted, the image output is poor. It either becomes completely black, or there is so much distortion that we cannot read the numbers or the addresses mentioned in the POD. When we scan a document, we expect the output to be at least 95 percent accurate."

More IBM Datacap cons

"The scalability has room for improvement."

"The interface could be better from a usability standpoint."

"Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular."

"The product has some constraints and performance issues."

"There is really nothing special about the capabilities of this product."

"Automation with the latest websites is not effective. The support of newer websites developed using new technologies would improve this solution."

"Its documentation is not widely available on the web. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. "

"We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We discussed this with Tungsten RPA, and they planned to add multi-attachment capability to their backlog. I'm not sure if it's been upgraded since then. The solution's desktop automation is tricker."

More Tungsten RPA cons

Pricing and Cost Advice

"IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."

"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."

"If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."

"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."

"It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."

"This solution is the most expensive in the market."

"In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."

More IBM Datacap pricing and cost advice

"Kofax RPA is moderately priced but expensive in comparison to UiPath and Power Automate."

"There is a standard license needed to use Kofax RPA and the price is reasonable."

"I give the price of the solution a six out of ten."

"The cost depends on the number of licenses and the number of RPAs."

"The solution’s license is not expensive."

"The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours used and the scale of automation required.......With Kofax, you purchase a license upfront, and that's all you need. You can create as many automation workflows as you require without additional costs for individual use cases."

"Its pricing is reasonable given the product capabilities. Kofax has a wide range of products, and it can sometimes be confusing to understand which capabilities come with which product set. One of the key facets that we've been looking into recently is cognitive document recognition that was a core pile of some of their other technologies such as Kofax transformation modules (KTM)."

"Kofax RPA's licensing costs are yearly and expensive."

More Tungsten RPA pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

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814,649 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

14%

Government

12%

Insurance Company

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Datacap?

The installation of the solution is very simple.

See all answers

What is your experience regarding pricing and costs for IBM Datacap?

This solution is the most expensive in the market.

See all answers

What needs improvement with IBM Datacap?

IBM Datacap cannot fetch unstructured data properly; it always gives you wrong information, so no one uses this solution for unstructured data. Even for structured data, sometimes the administrator...

See all answers

What do you like most about Kofax RPA?

You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it.

See all answers

What is your experience regarding pricing and costs for Kofax RPA?

Previously, Tungsten RPA offered perpetual licenses, but now it has a subscription-based model for more flexibility, similar to the Microsoft developer platform.

See all answers

What needs improvement with Kofax RPA?

We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We d...

See all answers

Comparisons

ABBYY Vantage vs IBM Datacap

Compared 29% of the time

Tungsten TotalAgility vs IBM Datacap

Compared 14% of the time

Microsoft Power Automate vs IBM Datacap

Compared 14% of the time

Amazon Textract vs IBM Datacap

Compared 14% of the time

Hyland OnBase vs IBM Datacap

Compared 10% of the time

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UiPath vs Tungsten RPA

Compared 39% of the time

Blue Prism vs Tungsten RPA

Compared 11% of the time

Microsoft Power Automate vs Tungsten RPA

Compared 11% of the time

Tungsten TotalAgility vs Tungsten RPA

Compared 6% of the time

Automation Anywhere vs Tungsten RPA

Compared 5% of the time

More Tungsten RPA Competitors

Product Reports

Buyer's Guide

IBM Datacap

October 2024

Download IBM Datacap product report

Buyer's Guide

Tungsten RPA

October 2024

Download Tungsten RPA product report

Also Known As

Datacap

Kofax RPA, Kofax Kapow, Kapow

Learn More

IBM

Tungsten Automation

Overview

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

Sample Customers

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Buyer's Guide

IBM Datacap vs. Tungsten RPA

October 2024

Free Report: IBM Datacap vs. Tungsten RPA

Find out what your peers are saying about IBM Datacap vs. Tungsten RPA and other solutions. Updated: October 2024.

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