Ivanti Asset Manager vs ServiceNow Discovery comparison

"The product's stability in terms of uptime is generally good; it is always operational."

"The solution is easy to setup."

"The initial setup is pretty easy."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."

"They provide the ability to see into the Discovery tools I want. They offer the best tool view."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"The synchronization between the ITAM and Neurons should be restored."

"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."

"The solution should improve the classes of discovery assets to disregard more junk data."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"It is one of the most costly applications in terms of subscription costs."

"It creates quite a bit of duplication, so that needs to be fixed."

"Improvements could include implementing chatbots to simplify ticket creation."

"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."

"The solution is reasonably priced."

"The product pricing is fair and reasonable for the value it provides."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"It is not recommended for smaller companies because of the price."

"The pricing is determined based on the CIs."

"If the product is not deployed properly, it can be very expensive."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."