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ManageEngine Endpoint Central vs Microsoft Intune vs Symantec Client Management Suite comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
5.8
ManageEngine Endpoint Central's customer service is responsive but experiences communication inconsistencies and regional support challenges, with mixed user satisfaction.
Sentiment score
6.8
Microsoft Intune support varies; premium users get faster help, while others report delays despite extensive resources and forums.
No sentiment score available
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
We don't rely on Microsoft for support because, as their top partner, our team possesses extensive Microsoft expertise.
Given our premium support, expert-level service from Microsoft could be enhanced.
 

Room For Improvement

Sentiment score
4.1
ManageEngine Endpoint Central needs improved QA, stability, integrations, support, customizable options, and clearer pricing and features.
Sentiment score
4.7
Microsoft Intune needs improvements in reporting, security, app deployment, scalability, and integration to meet diverse user demands.
No sentiment score available
It would be great if there was a smarter solution to address this issue.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps.
It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface.
 

Scalability Issues

Sentiment score
7.2
ManageEngine Endpoint Central offers flexible, scalable solutions, effectively managing devices and users in varying IT environments with ease.
Sentiment score
8.0
Microsoft Intune excels in scalability, efficiently managing extensive deployments for organizations, despite some macOS support concerns.
No sentiment score available
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
 

Setup Cost

Sentiment score
7.1
ManageEngine Endpoint Central is affordable with competitive pricing and flexibility, despite complex licensing and some extra add-on costs.
Sentiment score
7.6
Microsoft Intune is a cost-effective option, especially when bundled with Office 365, offering significant value in Microsoft ecosystems.
No sentiment score available
Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors.
We did not incur additional setup costs for Intune, as it was already included in our E5 license.
We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region.
 

Stability Issues

Sentiment score
8.3
ManageEngine Endpoint Central is praised for its stability and reliability, with occasional minor performance issues noted by users.
Sentiment score
8.0
Microsoft Intune is stable and reliable, rated 8-9/10, though occasional issues occur, especially during updates.
No sentiment score available
The product is very stable, especially with the cloud version.
Microsoft Intune has been very stable.
We've encountered problems with other services like Exchange, Intune has remained unaffected.
If Intune is not available, the 365 environment might not be available, causing a major ordeal.
 

Valuable Features

Sentiment score
8.2
ManageEngine Endpoint Central excels in centralized management, ease of use, and automation, enhancing productivity and system management efficiency.
Sentiment score
8.1
Microsoft Intune enhances device management and security with seamless integration into Microsoft's ecosystem and cloud-based administration.
No sentiment score available
ManageEngine Endpoint Central is straightforward to use and implement.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
Intune has improved our asset management from a security standpoint and has consolidated vendors, enhancing our security posture.
 

Mindshare comparison

Client Desktop Management
Unified Endpoint Management (UEM)
Client Desktop Management
 

Featured Reviews

Charles A - PeerSpot reviewer
Effective vulnerability, desktop, and patch management
We are using ManageEngine Endpoint Central primarily for desktop management. It allows us to deploy patches, manage antivirus, control endpoints like DLP, and more The most valuable feature to me is the vulnerability management. It also has effective patch management capabilities. The main issue…
Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
Sathish-Holla - PeerSpot reviewer
Knowledgeable support, easy client management, and straightforward agent installation
Symantec Client Management Suite is used for Microsoft Windows patches and inventory management. The solution can be deployed on-premise and on the cloud Yes it helped to update systems remotely  The most valuable feature of Symantec Client Management Suite is the ease of client management and…
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Top Industries

By visitors reading reviews
Educational Organization
44%
Computer Software Company
10%
Financial Services Firm
5%
Manufacturing Company
4%
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
7%
Computer Software Company
13%
Government
10%
Financial Services Firm
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...
What do you like most about ManageEngine Endpoint Central?
Well, what we like is that it catch actually a lot of features constantly upgrading. So all the three maybe there the...
What is your experience regarding pricing and costs for ManageEngine Endpoint Central?
Compared to Intune, ManageEngine is not expensive but its pricing is somewhat higher since it offers all the features...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
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Also Known As

ManageEngine Desktop Central, Desktop Central, ManageEngine Desktop Management MSP
Intune, MS Intune, Microsoft Endpoint Manager
Symantec Altiris Client Management Suite
 

Overview

 

Sample Customers

Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises
Mitchells and Buzzers, Callaway
Alghanim Industries, Asia Pacific Telecom Co. Ltd, Barnabas Health, Berry Plastics Corporation, BNY Mellon, Borealis, British American Tobacco Italia S.p.A, Cabela's Inc., Carrington Holding Company, College of Science, Technology, and Applied Arts of Trinidad and Tobago (COSTAATT), Comparex, Cybercom Plenware Oy, DHL Hub Leipzig GmbH, Dickinson Dees LLP, Farmington Area Public Schools, Fazer Group, First Affiliated Hospital of Xiamen University, ForceTEC Co. Ltd., Frucor Beverages Ltd, Hadassah University Hospital, Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Indian River School District, Johnson County Community College, JW Marriott Hotel Seoul, Kier Group plc, Kwizda Holdings GmbH, Lake Health, Lansky Ganzger & Partner, Mobilezone, Molina Healthcare Inc., Nanyang Technological University, NASDAQ OMX Group Inc., Pepperdine University Graduate School of Education and Psychology, Pima Community College, Regional council of Franche-Comt_, Shanghai Pudong International Container Terminals Co. Ltd., Siemens Professional Education, Symantec Corporation (Endpoint Security 12.1), TIVIT, Travelport, University of Oxford