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Microsoft Dynamics AX vs SAP S/4HANA Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Microsoft Dynamics AX enhances work practices and management, achieving significant ROI and efficiency across diverse business operations.
Sentiment score
1.9
SAP S/4HANA Cloud offers significant operational benefits and cost efficiencies, with varied return timelines affected by project characteristics.
The transcript suggests SAP S4HANA Cloud may offer cost and time savings.
Ho Finance Methods and Tools at Airbus Atlantic
 

Customer Service

Sentiment score
4.2
Microsoft Dynamics AX support quality varies, with premium being costly; users often depend on partners or in-house teams.
Sentiment score
6.5
SAP S/4HANA Cloud support receives mixed reviews due to varying response times, consultation quality, and dependency on premium packages.
Microsoft has really good documentation, and they are known for that.
Senior System Analyst at a computer software company with 1,001-5,000 employees
My experience shows that it often requires another level or two to reach someone who can effectively address the problems.
Managing Director at Global Information Technology Corporation
If tickets are raised to the wrong team, it takes considerable time to be routed to the appropriate team.
DGM (IT) at IndianOil Adani Ventures Limited
SAP is continuously improving the functionalities towards the current versions.
SAP Project Manager at Doha Petroleum Construction Co. Ltd. (DOPET)
 

Scalability Issues

Sentiment score
7.1
Microsoft Dynamics AX offers scalability for various business sizes, though older versions may struggle with customizations and performance issues.
Sentiment score
6.7
SAP S/4HANA Cloud is highly scalable, supporting growth and innovation with modular architecture, though budget affects scalability.
There are these things called AOS nodes where if you have more users and performance decreases, you can add more servers to the cluster.
Senior System Analyst at a computer software company with 1,001-5,000 employees
It struggles with scalability when you need to manage financial reporting or setup for multiple companies.
Business Analyst at Kpmhealth.com
Microsoft Dynamics AX already has multiple functions for sales, inventory, HR, finance, and supply chain.
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
We are evaluating how scalable SAP S_4HANA Cloud has been; moving to the latest version poses not much of a challenge compared to on-prem upgrades, as SAP handles the technical areas.
SAP Project Manager at Doha Petroleum Construction Co. Ltd. (DOPET)
The only thing is that you have to have money to scale those things because it is very costly.
Sap Specialist at Victoria's Secret
 

Stability Issues

Sentiment score
7.2
Microsoft Dynamics AX is generally stable, with user ratings high, but issues arise with customizations and inadequate infrastructure.
Sentiment score
7.2
SAP S/4HANA Cloud is praised for stability and performance, with minimal downtime and high ratings despite occasional infrastructure issues.
I have not had any major issues with stability.
Senior System Analyst at a computer software company with 1,001-5,000 employees
If you do the maintenance and have your own people, it could be stable, but it means a lot of work.
Head of Controlling and IT at Melinda
For stability, I would rate Microsoft Dynamics AX a ten, as I have not faced any problems at all.
Chief Executive Officer at Easy Touch
Usually SAP S/4HANA Cloud is really stable.
Partner at Deloitte
SAP S_4HANA Cloud is very stable, especially for bigger corporates that are geographically spread out.
Chief Operating Officer at Digital365
It is very flexible and can cater to every industry.
DGM (IT) at IndianOil Adani Ventures Limited
 

Room For Improvement

The platform requires improvements in APIs, support, UI, data migration, analytics, features, pricing, scalability, security, and compatibility.
SAP S/4HANA Cloud users seek better costs, UX, integration, support, and customization for improved flexibility and performance.
It is no longer supported from a security perspective, so it is not getting updated.
Senior System Analyst at a computer software company with 1,001-5,000 employees
Microsoft Dynamics AX lacks the concept of month-end closing, which is essential for tight control over financial periods.
Business Analyst at Kpmhealth.com
Most companies working with AX currently transforming to D365, upgrading their ERP systems, which are more enhanced and have additional features such as dashboards.
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
The challenge is that if a customer has already deployed the entire solution on-premises, it becomes difficult to immediately convert to the new product and manage new license costs.
Manager, SAP Practice at a computer software company with 1,001-5,000 employees
This reliance on ETL experts or data engineers is necessary to ensure clean quality data, which is critical for the effective operation of the SAP S_4HANA system.
Managing Director at Global Information Technology Corporation
It should have features or facilities so customers can get audit-related queries resolved independently without requiring ticket-based service.
DGM (IT) at IndianOil Adani Ventures Limited
 

Setup Cost

Microsoft Dynamics AX is expensive with high setup costs; flexible pricing is needed for economic and regional challenges.
SAP S/4HANA Cloud offers higher-end pricing, suitable for large enterprises, but may be expensive for smaller businesses.
Acquiring a developer license for customization is expensive, costing over one hundred thousand Hong Kong dollars.
Business Analyst at Kpmhealth.com
I think it would be great if Microsoft made the price model flexible per company and per country, considering that some countries face different economic situations which makes Microsoft pricing seem very high.
Chief Executive Officer at Easy Touch
 

Valuable Features

Microsoft Dynamics AX offers flexible dimensions, module integration, seamless Excel compatibility, cloud scalability, and strong data management and security.
SAP S/4HANA Cloud offers seamless integration, real-time analytics, and scalability, enhancing efficiency with advanced analytics and intuitive UX design.
There are many levels of security and permissions for each user to monitor and access specific data relative to their functions.
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
I have not had any major issue with stability.
Senior System Analyst at a computer software company with 1,001-5,000 employees
The most valuable feature of Microsoft Dynamics AX is its full integration with Excel, allowing for cut and paste functionality between Excel and the system.
Business Analyst at Kpmhealth.com
Some of the most important features include data analytics and real-time data analysis capabilities.
Ho Finance Methods and Tools at Airbus Atlantic
The integration between SAP EWM and S4HANA Cloud is seamless.
SAP Business Analyst at Jante
SAP S/4HANA Cloud provides integration, controls, efficiency, visibility into business operations, and collaboration, especially for geographically spread operations.
Chief Operating Officer at Digital365
 

Categories and Ranking

Microsoft Dynamics AX
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
59
Ranking in other categories
ERP (8th), Activity Based Costing Software (5th)
SAP S/4HANA Cloud
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
58
Ranking in other categories
Cloud ERP (2nd)
 

Mindshare comparison

While both are Enterprise Resource Planning solutions, they serve different purposes. Microsoft Dynamics AX is designed for ERP and holds a mindshare of 2.5%, down 5.9% compared to last year.
SAP S/4HANA Cloud, on the other hand, focuses on Cloud ERP, holds 10.1% mindshare, down 17.5% since last year.
ERP Mindshare Distribution
ProductMindshare (%)
Microsoft Dynamics AX2.5%
SAP ERP8.6%
SAP S/4HANA5.8%
Other83.1%
ERP
Cloud ERP Mindshare Distribution
ProductMindshare (%)
SAP S/4HANA Cloud10.1%
Oracle Fusion Cloud ERP18.7%
NetSuite ERP18.5%
Other52.7%
Cloud ERP
 

Featured Reviews

reviewer2765214 - PeerSpot reviewer
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
Has required ongoing support and modernization but effectively manages core operations and complex workflows
Microsoft Dynamics AX is a very strong ERP system, applicable for customizations to help companies and organizations streamline their processes. The specific feature I find most valuable about Microsoft Dynamics AX is the applicable permissions. There are many levels of security and permissions for each user to monitor and access specific data relative to their functions. Additionally, the linkage and transition between exploring and moving from window to window, from function to function is valuable. The impact of Microsoft Dynamics AX on managing financial processes is significant. It's a very important element for financial departments as it represents all transactions, references, and records. The adjustments and availability to create more than one virtual company allow large companies, which combined represent one group of companies, to connect and streamline their financials and operations.
PK
Partner at Deloitte
Financial processes have become automated and integrated reporting delivers faster insights
A lot of my clients are complaining about the SAP license policy. I think that is quite intransparent and obviously quite expensive. I think that is a usual complaint. And also the flexibility to shift between different products and getting some kind of credits. People perceive that as intransparent and also not really flexible. This is what I would say. And obviously, as the product is quite complex, it's not intuitive. But this is basically the business processes. I would say the business processes themselves are complex, so I think this is not a problem of the system, it's rather a problem of the business processes that are trying to be reflected in the system. It's not a disadvantage but just a perception clients often quote. Everybody can improve. I think it depends on what kind of support package you have agreed with SAP. It depends, do you have premium service, do you have the basic support? Obviously, the basic support is lacking, but the SAP premium engagement, if you have chosen that one, then that's adequate. It's not, I would say it's not a great experience, but it's a good support. If you pay for it, you get what you need.
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
8%
Comms Service Provider
7%
Construction Company
6%
Financial Services Firm
18%
Manufacturing Company
9%
Construction Company
8%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise13
Large Enterprise17
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise9
Large Enterprise30
 

Questions from the Community

What needs improvement with Microsoft Dynamics AX?
I think the integration capabilities of Microsoft Dynamics AX need to be enhanced. There are many features for integration, such as APIs and connectors, but I need more ready APIs that link directl...
What is your primary use case for Microsoft Dynamics AX?
For industrial companies, I mainly use Microsoft Dynamics AX for those processes. Most of my clients are manufacturing clients, so I work with food industries, steel industries, plastic industries,...
What is your experience regarding pricing and costs for Microsoft Dynamics AX?
Microsoft Dynamics AX provides benefits like saving time because it is very easy to use and it offers strong processes to implement full business processes, mapping them with customer business for ...
What is your experience regarding pricing and costs for SAP S/4HANA Cloud?
SAP S/4HANA Cloud is very expensive, both to purchase and maintain. It's important to evaluate the costs of recruiting and maintaining trained personnel as it's not just a one-time payment yet requ...
What needs improvement with SAP S/4HANA Cloud?
I do not have the details with me at this moment as it is very difficult to share. However, there are a lot of SAP forums where we have participated and provided inputs, especially in the retail se...
What is your primary use case for SAP S/4HANA Cloud?
We are using SAP S_4HANA Cloud for a company that specializes in retail and fashion products. Because the company I am referring to is one of the top brands of retail and beauty products, SAP S_4HA...
 

Also Known As

Dynamics AX, Axapta, MS Dynamics AX
SAP S4HANA Cloud
 

Overview

 

Sample Customers

ConQuaestor, D & H Distributing, Sunny Queen, Mesa Associates, Britax Childcare, Ibema, Arafa, Sabo S.p.A.
La Trobe University, Carrefour Comércio e Indústria Ltda, Delaware Consulting and Corning Inc.
Find out what your peers are saying about SAP, Oracle, Microsoft and others in ERP. Updated: May 2026.
899,125 professionals have used our research since 2012.