Oracle CRM vs Teneo comparison

Oracle and Teneo.ai are both solutions in the CRM category. Oracle is ranked #6 with an average rating of 8.0, while Teneo.ai is ranked #43. Oracle holds a 1.0% mindshare in CRM, compared to Teneo.ai’s 0.9% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution.

Oracle CRM

Read 41 Oracle CRM reviews

2,060 Views
1,689 Comparison Views

90% willing to recommend

Teneo

749 Views
742 Comparison Views

Oracle CRM

Teneo

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Executive SummaryUpdated on Nov 2, 2025

Oracle CRM and Teneo compete in customer relationship management and conversational AI. Oracle CRM holds an advantage in pricing and support satisfaction, while Teneo leads in feature offerings, appealing to those seeking advanced capabilities.

Features: Oracle CRM offers comprehensive customer relationship functions such as sales automation, marketing, and analytics. Teneo's focus is on conversational AI with features like flexible NLP, multilingual capabilities, and AI-driven solutions, attracting businesses that prioritize conversational solutions over traditional CRM functions.

Ease of Deployment and Customer Service: Oracle CRM ensures easy deployment and strong support infrastructure, making implementation smoother. Teneo, though more complex to deploy due to its AI features, supports efficient integration with existing systems. Oracle is effective in handling deployment challenges, whereas Teneo provides specialized technical support for AI solutions.

Pricing and ROI: Oracle CRM presents a more cost-effective initial setup for budget-conscious organizations. Teneo, despite a higher upfront investment, delivers substantial ROI with advanced features. Oracle is advantageous in cost-efficiency, while Teneo attracts those valuing long-term feature benefits despite higher initial costs.

To learn more, read our detailed CRM Report (Updated: January 2026).

Buyer's Guide

CRM

January 2026

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Helped 880,745 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Teneo

Ranking in CRM

43rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Oracle CRM is 1.0%, down from 3.1% compared to the previous year. The mindshare of Teneo is 0.9%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CRM	1.0%
Teneo	0.9%
Other	98.1%

CRM

Featured Reviews

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

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Top Industries

By visitors reading reviews

University

13%

Financial Services Firm

11%

Manufacturing Company

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	22

No data available

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations. When a client asks for any support, ...

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Comparisons

SAP CRM vs Oracle CRM

Compared 17% of the time

Siebel CRM vs Oracle CRM

Compared 16% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Oracle CX Sales vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

IQVIA Orchestrated Customer Engagement vs Teneo

Compared 30% of the time

Zendesk vs Teneo

Compared 19% of the time

CellarStone MaxCustomer vs Teneo

Compared 18% of the time

More Teneo Competitors

Product Reports

Buyer's Guide

Oracle CRM

January 2026

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Buyer's Guide

CRM

January 2026

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Also Known As

Market2Lead

Teneo

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Teneo is an advanced conversational AI platform designed to create sophisticated interactions and enhance user engagement across communication channels.

Teneo leverages natural language understanding to automate customer interactions, providing businesses with scalable solutions that tailor experiences to end-users' needs. It enables seamless integration with existing systems, ensuring swift deployment and adaptability. Organizations can efficiently reduce operational costs and improve customer satisfaction by automating repetitive tasks with Teneo.

What features make Teneo stand out?

Natural Language Understanding: Interprets user intent accurately to deliver precise responses.
Omnichannel Deployment: Supports consistent interaction across multiple platforms.
Scalability: Adjusts to business growth and varying interaction volumes.
Integration Capability: Easily integrates with enterprise systems for streamlined operations.
Analytics and Insights: Provides deep insights into user interactions and behavior.

What benefits to expect from using Teneo?

Increased Efficiency: Reduces task completion times by automating interactions.
Cost Savings: Lowers costs associated with customer service operations.
Enhanced Experience: Improves user engagement with personalized interactions.
Flexibility: Adapts to changing needs and workloads seamlessly.

Teneo has been adopted across sectors such as banking, retail, and telecommunications. Banks utilize it for customer support automation, reducing wait times, while retailers integrate it for personalized shopping experiences. Telecommunications benefit from improved customer interaction management, enhancing overall contact center efficiency.

Teneo.ai

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Skruvat, Widiba, IKEA, Deutsche Post, Yello Strom, The Co-operative Banking Group, Telenor, Norwegian Public Road Administration, Servei dOcupaci‹ de Catalunya (SOC), Alfa Romeo, Dom P_rignon, BuyVip

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: January 2026.

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