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Trend Micro Smart Protection vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
Many users saw ROI with Trend Micro Smart Protection, notably long-term, despite one user not observing value yet.
Sentiment score
7.1
Trend Micro Worry-Free Services Suites boosted security, reduced IT costs, improved efficiency, and increased return on investment.
 

Customer Service

Sentiment score
7.1
Trend Micro Smart Protection's customer service varies, with quick premium support and slower response times for standard and regional support.
Sentiment score
6.5
Trend Micro Worry-Free Services support praised for responsiveness but hindered by time zones; customer service scores higher at 9/10.
 

Scalability Issues

Sentiment score
7.9
Trend Micro Smart Protection is highly scalable, supporting diverse businesses and users with seamless expansion across various sectors.
Sentiment score
7.3
Trend Micro Worry-Free Services Suites is adaptable, flexible, and economical, ideal for diverse organizations despite internet dependency concerns.
 

Stability Issues

Sentiment score
8.4
Trend Micro Smart Protection is stable and reliable, with few performance issues, although Windows compatibility may vary.
Sentiment score
8.1
Trend Micro Worry-Free Services Suites are praised for stability, despite some update-related challenges impacting protection reliability.
 

Room For Improvement

Trend Micro Smart Protection needs improved insights, management, pricing, support, integration, resource usage, compatibility, compliance, and security features.
Trend Micro Worry-Free Services needs improvements in agents, pricing, usability, integration, performance, UI, and training resources.
We've experienced compatibility issues with Windows endpoint protection.
 

Setup Cost

Trend Micro Smart Protection's cost, ranging from 50,000 to 6,000 Euros, is often justified by its features and discounts.
Trend Micro Worry-Free Services Suites pricing opinions vary, from reasonable and competitive to too expensive with annual increases.
However, their pricing is comparable to CrowdStrike.
The pricing of Trend Micro is a little bit higher compared to Sophos.
 

Valuable Features

Trend Micro Smart Protection offers robust security features, praised for integration, user-friendliness, scalability, and reliable threat prevention capabilities.
Trend Micro Worry-Free Services Suites excels in security with behavior detection, cloud management, and low resource requirements for efficient protection.
The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities.
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
 

Categories and Ranking

Trend Micro Smart Protection
Ranking in Endpoint Protection Platform (EPP)
32nd
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
43
Ranking in other categories
No ranking in other categories
Trend Micro Worry-Free Serv...
Ranking in Endpoint Protection Platform (EPP)
39th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
Email Security (16th), Managed Detection and Response (MDR) (15th), Extended Detection and Response (XDR) (19th)
 

Mindshare comparison

As of April 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of Trend Micro Smart Protection is 0.6%, up from 0.5% compared to the previous year. The mindshare of Trend Micro Worry-Free Services Suites is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Amey Darekar - PeerSpot reviewer
Offers centralized security management and flexibility
The improvements required in the product depend on how it is used, meaning it can be used for endpoint security or email and collaboration security. The web gateway is used along with anti-malware, advanced protection, URL filtering, application control, and data protection. I don't have any improvements to suggest in the tool as of now, and not at least for now, as per my security assessment. There are certain concerns with the product's stability, so it is an area where improvements are required.
NaveedUddin - PeerSpot reviewer
Enhanced security with seamless failover and a well-rounded solution
We are located in a high-risk area for cyberattacks, and this solution helps protect our data. It is actively used to monitor the user activities and generates report on the basis of there activities. 24/7 protection against email threats and real time blocking allowing our users to working worry free.
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Use our free recommendation engine to learn which Endpoint Protection Platform (EPP) solutions are best for your needs.
847,646 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
12%
Government
8%
Financial Services Firm
7%
Computer Software Company
17%
Security Firm
10%
Comms Service Provider
9%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
I'm not involved in licensing, so I have no idea of the cost. However, their pricing is comparable to CrowdStrike. None of these solutions are cheap.
What needs improvement with Trend Micro Smart Protection?
The dashboard could be easier to manage. We've experienced compatibility issues with Windows endpoint protection. More support for malware and botnets would be beneficial.
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
The licensing aspect seems costly, and the license cost increases yearly, which is a concern for us.
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
Our primary use case for Trend Micro Worry-Free Services Suites is to protect our organization and organizational data. We aim to enhance our security by implementing Trend Micro Worry-Free Service...
 

Also Known As

Trend Micro Smart Protection Complete
No data available
 

Overview

 

Sample Customers

Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Information Not Available
Find out what your peers are saying about Trend Micro Smart Protection vs. Trend Micro Worry-Free Services Suites and other solutions. Updated: April 2025.
847,646 professionals have used our research since 2012.