I use Dropbox for personal use, mainly for storing photographs and other personal documents.
Manager Digital Transformation at a manufacturing company with 1,001-5,000 employees
Reasonably priced cloud-based file storage that's easy to use
Pros and Cons
- "I like how user-friendly the solution is."
- "The pricing could be better and so could the amount of storage space. I feel like for the price, they don't offer very much storage space, especially when compared to competitors like Google."
What is our primary use case?
What is most valuable?
I like how user-friendly the solution is.
What needs improvement?
The pricing could be better and so could the amount of storage space. I feel like for the price, they don't offer very much storage space, especially when compared to competitors like Google.
I would like to see the solution more flexible and open, and certainly more affordable.
How was the initial setup?
No installation was necessary because it's all on the cloud.
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February 2025
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What's my experience with pricing, setup cost, and licensing?
I believe I pay around $5 per month for the license.
What other advice do I have?
I rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Simple to use and stable; sharing files is easy
Pros and Cons
- "What I like most about Dropbox is that it's very, very easy to use. It's also easy to share files through it."
- "A room for improvement in Dropbox is document editing. It would be nice to have the functionality of editing the document with other people at the same time. This is something that can be done on Office 365, and it's a feature I'd like to see in the next release of Dropbox."
What is our primary use case?
I use Dropbox mostly for collaboration. If I want to share a document that needs to be edited by my team, I use Dropbox.
What is most valuable?
What I like most about Dropbox is that it's very, very easy to use. It's also easy to share files through it.
What needs improvement?
A room for improvement in Dropbox is document editing. It would be nice to have the functionality of editing the document with other people at the same time. This is something that can be done on Office 365, and it's a feature I'd like to see in the next release of Dropbox.
For how long have I used the solution?
I've been using Dropbox for more than five years.
What do I think about the stability of the solution?
Dropbox is a pretty stable solution, particularly because it is cloud-based.
What do I think about the scalability of the solution?
Dropbox is a scalable solution. Its scalability is based on the plan guide or on the plan that you use.
Which solution did I use previously and why did I switch?
I used Office 365, and I chose Dropbox because it's more simple, especially for private or personal use.
How was the initial setup?
Because it is on the cloud, no installation is required for you to use Dropbox.
What's my experience with pricing, setup cost, and licensing?
I don't have information on Dropbox licensing costs.
Which other solutions did I evaluate?
I evaluated Office 365.
What other advice do I have?
I use Dropbox personally and not for work.
I would recommend Dropbox to other people who want to start using it because it's a very, very simple solution.
My rating for Dropbox is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Dropbox
February 2025
Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
Senior Quality Assurance Analyst at a manufacturing company with 10,001+ employees
Stable, scalable and easy to install
Pros and Cons
- "As the solution is cloud-based, installation is easy."
- "The solution could be better integrated with other platforms."
What is our primary use case?
Dropbox can be useful for one's organization and personal usage.
We employ it for personal use.
What needs improvement?
The solution could be better integrated with other platforms.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
I have not had occasion to contact technical support.
How was the initial setup?
As the solution is cloud-based, installation is easy.
What's my experience with pricing, setup cost, and licensing?
I cannot speak with certainty about the price. The solution does not come with a licensing cost.
Which other solutions did I evaluate?
We used Google prior to making use of the solution. We felt Dropbox to be an appropriate alternative.
What other advice do I have?
I would recommend the solution to others.
I rate Dropbox as an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CMO at ESCC
Easy to use, scalable, and very reliable
Pros and Cons
- "The solution is very clear and easy to use."
- "The solution could be a bit less expensive."
What is our primary use case?
The solution is primarily used for storing my personal files. I store items such as photos, maybe some documents, and faxes from everywhere.
What is most valuable?
The solution is stable. the reliability has been great.
The product can scale well.
The solution is very clear and easy to use.
What needs improvement?
The solution could be a bit less expensive. They should make the pricing more reasonable.
For how long have I used the solution?
I've been using the solution for maybe two years at this point. It hasn't been too long just yet.
What do I think about the stability of the solution?
The stability of the solution is very good. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. The performance has been good.
What do I think about the scalability of the solution?
The product can scale. If a company needs to expand it, it can.
How are customer service and technical support?
I've never reached out to technical support in the past. I've never had issues and therefore there has never been a need. However, due to this, I can't speak to how helpful or responsive they might be.
Which solution did I use previously and why did I switch?
I also use Google Cloud. I use both of these solutions for various tasks.
What's my experience with pricing, setup cost, and licensing?
The price could be a bit better. There are other options you could go to that wouldn't be as much.
We pay for the solution on a yearly basis.
Which other solutions did I evaluate?
I've also evaluated Google Cloud and have compared the two solutions.
What other advice do I have?
I'm a customer and an end-user. I mainly use the solution for my own personal documents and other digital items.
I'd rate the solution at a seven out of ten. For the most part, we've been happy with its capabilities.
I would recommend the solution to other companies and users.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Co founder BlackRock Pictures and freelance consulting at a media company with 1-10 employees
Simple access, straightforward implementation, and reliable
Pros and Cons
- "We don't really use the collaboration features because we have only a small organization. Dropbox is valuable having the hard drive space available, and the access to be able to upload and access the content."
What is our primary use case?
We use Dropbox for our files when we finish our projects. For example, once we've done a forming project, we then upload the material. We do a first assembly cut on the material, and then we upload the content to Dropbox.
The final videos and productions that we use, all go into a Vimeo account that we have.
What is most valuable?
We don't really use the collaboration features because we have only a small organization. Dropbox is valuable having the hard drive space available, and the access to be able to upload and access the content.
For how long have I used the solution?
I have been using Dropbox for approximately three years.
What do I think about the stability of the solution?
Dropbox is a stable solution.
The only challenge we have is the bandwidth that we have because the stability comes down to the broadband that we're using. We don't have fiber-deployed across the UK. The copper bandwidth speed limitations are what we have.
What do I think about the scalability of the solution?
I have found the solution to be scalable.
We have the producer, director, editor, and our customer base using the solution. We share the files and they only take a look at the files. They're not doing any editing or modifications.
How are customer service and support?
We had some issues closing accounts with the administration support.
Which solution did I use previously and why did I switch?
We use Vimeo and Dropbox both in parallel, and we have standalone disc arrays that we use for storage and backup.
How was the initial setup?
The implementation is straightforward and we access Dropbox by using a login, whoever needs to access it can use the login.
We were using Dropbox previously. It was simple to set up the directories and the file-sharing capabilities we needed to use and the different levels of access to some of our stakeholders, customers, and editors.
What about the implementation team?
We did the implementation ourselves.
What was our ROI?
The solution is meeting our business requirements, but I haven't done a total cost of ownership. What I'd have to do to answer if I have had an ROI properly is to deploy our own storage system and then set up the backup for it locally, in a private cloud environment locally in a data center, and find out what it would cost us to operate. We would probably need an admin in place as well to manage all of it and determine the cost of power, hardware, software, versus what we are paying on a subscription basis for that whole service Dropbox account. I have not done this to determine the cost return.
What's my experience with pricing, setup cost, and licensing?
One area that has been a big issue for me is when I tried to close my accounts, it is difficult. We had small personal accounts, and we then wanted to consolidate everything to the business account, but then to cancel and close those smaller accounts, it's a big issue. I still haven't done it and it's quite a long process.
They can't cancel the license and transfer the data over to the new business account easily. There seem to be some complexities involved.
We pay annually to use the solution and the price is approximately £600.
What other advice do I have?
We are using the five terabyte option of the solution.
My advice to others would be to keep the deployment simple, and the solution is simple to scale. Put a solution in place that meets your requirements. If it's a new business, put in place what the business is requiring, and if you do need to scale out and increase costs, then it's straightforward to do, it's quite an easy platform to use. They have a few good options available and don't oversubscribe to capacity that you're not going to use.
I rate Dropbox an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a outsourcing company with self employed
Easy to install, transparent to use, but they need integration with Office
Pros and Cons
- "The way the tool is designed and using the tool itself is quite transparent."
- "I would like to see integration with Office products, it would be very helpful."
What is most valuable?
I like that my subscription aside from Microsoft and other products is free. They are free subscriptions. I am subscribed to Microsoft, which is the one that I am paying for.
The way the tool is designed and using the tool itself is quite transparent. It is similar to using a local hard drive.
What needs improvement?
When it comes to the type of software that is available, Microsoft is attractive because it comes in a bundle. It is easier to maintain rather than having separate subscriptions for it.
If Dropbox or Google Drive could have the same software and bundle as Microsoft, then that would be great.
I would like to see integration with Office products, it would be very helpful.
It would also be helpful if Dropbox could store data. It may already be possible, but I haven't tried it.
For how long have I used the solution?
I have been using Dropbox for several years. It's been at least five years.
How are customer service and technical support?
I haven't had the opportunity to engage with the technical support from Dropbox.
Which solution did I use previously and why did I switch?
I am subscribed to Microsoft Office 365. I use the OneDrive, Outlook, and all other Office applications that are included with Microsoft Office 365. I also use Google Drive.
How was the initial setup?
The initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
A basic version of Dropbox is available for free with a paid subscription from Microsoft.
What other advice do I have?
I would rate Dropbox a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Project Manager, Senior Java Developer at a financial services firm with 1,001-5,000 employees
Simplicity is key - sharing files with others and accessibility from anywhere
Pros and Cons
- "Simple to share files with others."
- "It's an expensive solution."
What is our primary use case?
This solution is for my personal use and the primary use case is for storing files.
What is most valuable?
I like the ability to share with others who have Dropbox accounts and the fact that it's accessible from anywhere. Overall, it's a very good software.
What needs improvement?
The drawback to this product is the cost. When you use other solutions such as Google Drive or Microsoft, their office suite is accessible and integrated with other things. Dropbox is just a files product. If Dropbox wants to compete, they should be offering it at a reasonable price given that the product is only a file storage solution.
For how long have I used the solution?
I've been using this solution for a couple of years.
Which solution did I use previously and why did I switch?
I used Google Drive for a long time. I switched to Dropbox at a time when Google still used labels to organize structure and it was quite annoying to create a folder structure in Google Drive. I switched to Dropbox because it was easier to use.
What's my experience with pricing, setup cost, and licensing?
I've stopped paying Dropbox because I'm spending more time on Microsoft these days.
What other advice do I have?
This is a great solution, it's just too expensive. Microsoft has better deals with the Windows 365 suite and with a Visual Studio subscription you get additional space. You can bundle together several products from Microsoft. OneDrive is normally free and offers more or less the same features as Dropbox just not as nice. If it's just a matter of sharing something, I would recommend Dropbox. If there's a need for computer backup or photograph backup, then I would strongly recommend something else because the cost is prohibitive on Dropbox.
I rate the solution a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at Unify Square
The versioning feature enabled me to recover documents that I had edited by chance, which was really a life-saver for me.
Pros and Cons
- "Availability of dedicated Apps on any kind of OS."
- "2 Gb of free space and then a not so cheap subscription (also if the competitors have similar proposals for customers)."
What is most valuable?
Dropbox is a file hosting service (cloud storage and file-syncing services). Its strong points are
1) Availability of dedicated Apps on any kind of O.S.
2) seamless sync
3) file versioning
How has it helped my organization?
I use Dropbox as a personal productivity tool, to always have critical information available using a browser or working on the local copy of the contents.
The versioning feature enabled me to recover documents that I had edited by chance, which was really a life-saver for me
What needs improvement?
2 Gb of free space and then a not so cheap subscription (also if the competitors have similar proposals for customers)
Some additional features related to photo and video are not interesting for me (probably it depends on the personal requirements)
For how long have I used the solution?
Five years. However, 2017 is my first year as a Dropbox Plus user.
What was my experience with deployment of the solution?
The installation is really easy. On the mobile devices you have to consider how much information you really need available offline (due to the more limited storage of the smartphone or tablet)
What do I think about the stability of the solution?
No, the software is fairly stable and reliable
What do I think about the scalability of the solution?
Staying inside the 2Gb of the free subscription is not easy, when you get used to using DropBox
How are customer service and technical support?
Customer Service:
Never used it
Technical Support:Never used it
Which solution did I use previously and why did I switch?
Onedrive (previously SkyDrive) was my favorite but some features that I am used to are not available
How was the initial setup?
Installation is almost trivial
What about the implementation team?
I am in a single user scenario
What was our ROI?
For many years it costed zero to me and granted a lot of features I needed.
Also if now I am a paying customer, I still feel the money is well spent.
What's my experience with pricing, setup cost, and licensing?
A bigger discount for existing users would be appreciated
Which other solutions did I evaluate?
Onedrive, Gdrive and EverNote. I use all of them along with Dropbox, but the latter is my main Cloud storage option.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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