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PeerSpot user
Marketing Campaign Manager at a tech vendor with 501-1,000 employees
Vendor
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Pros and Cons
  • "The features that I find most valuable are the ability to sync across devices, easily access/share files and organize them among myself and my team."
  • "I find it a little hard to organize my Dropbox folders on my mobile device."

What is most valuable?

The features that I find most valuable are the ability to sync across devices, easily access/share files and organize them among myself and my team.

How has it helped my organization?

This product has enabled my team to collaborate more efficiently on projects.

We have had to review lots of large files for events and other large-scale projects; Dropbox has provided an easy way to do this across dispersed teams.

It has also provided an easy way to share information with our vendors, clients, and partners.

What needs improvement?

At times, the sync feature can take a while if a lot of files are updating. I also find it a little hard to organize my Dropbox folders on my mobile device.

For how long have I used the solution?

I’ve been using Dropbox for over five years

Buyer's Guide
Dropbox
January 2025
Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the stability of the solution?

Usually, there are no stability issues, i.e., other than the occasional delays in terms of syncing.

What do I think about the scalability of the solution?

I’ve only seen Dropbox scale across small to mid-sized businesses. I am not sure how well it works at the enterprise level.

How are customer service and support?

I have never needed technical support. The tool is incredibly intuitive and easy to master on your own.

It is also easy to find help in their online self-service center.

Which solution did I use previously and why did I switch?

I do not remember life before Dropbox.

How was the initial setup?

The setup was very easy! At my old job, we migrated to Dropbox for business purposes and it was incredibly easy to set up.

What's my experience with pricing, setup cost, and licensing?

Dropbox offers a freemium model which is very convenient and affordable. Beyond that, the pricing is favorable. The amount of storage given at each level has always been plentiful.

What other advice do I have?

It is very easy to implement and scale across SMBs. I would recommend getting your files organized and taking the time to upload them.

If you have a lot of large files to load, you should give yourself ample time.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user607749 - PeerSpot reviewer
it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User

yes

Business process manager at a comms service provider with 10,001+ employees
Real User
Straightforward installation and helpful support
Pros and Cons
  • "I had a good experiment with the technical support from Dropbox."

    What is our primary use case?

    I use Dropbox for personal and business documents.

    For how long have I used the solution?

    I have been using Dropbox for a few years.

    How are customer service and support?

    I had a good experiment with the technical support from Dropbox.

    Which solution did I use previously and why did I switch?

    I have used other similar solutions in the past.

    How was the initial setup?

    The installation is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    The subscription could be cheaper.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Dropbox a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Dropbox
    January 2025
    Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
    831,265 professionals have used our research since 2012.
    Sales Director at CLoud3 Solutions Pte Ltd
    Real User
    Offers convenience, connects with all devices that you own, and is easy to set up
    Pros and Cons
    • "It offers convenience. It can connect with all devices that you own."
    • "They can do the scanning of viruses, and they can also do malware detection when they do the synchronization."

    What is our primary use case?

    The use case is to keep all the files that your device can't handle. It can go up to two terabytes.

    What is most valuable?

    It offers convenience. It can connect with all devices that you own.

    What needs improvement?

    They can do the scanning of viruses, and they can also do malware detection when they do the synchronization.

    For how long have I used the solution?

    I have been using this solution for a few years.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It is scalable. We have around 30 users.

    How are customer service and support?

    I haven't contacted their technical support.

    Which solution did I use previously and why did I switch?

    I didn't use any other solution previously.

    How was the initial setup?

    Its initial setup is very straightforward.

    What's my experience with pricing, setup cost, and licensing?

    We pay for the license yearly.

    What other advice do I have?

    I would recommend this solution to others. I would rate Dropbox a nine out of 10.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Senior Manager at a comms service provider with 501-1,000 employees
    Real User
    Easy to use for everyone, scalable, and reliable
    Pros and Cons
    • "The solution is easy to use, everyone can use it."
    • "There could be better integration with other solutions, such as Microsoft Office 365 for more collaboration. At the present time, it is more focused on its own internal systems."

    What is our primary use case?

    I use Dropbox for file storage and file-sharing with other people.

    What is most valuable?

    The solution is easy to use, everyone can use it.

    What needs improvement?

    There could be better integration with other solutions, such as Microsoft Office 365 for more collaboration. At the present time, it is more focused on its own internal systems.

    For how long have I used the solution?

    I have been using the solution for approximately five years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    You can increase the size of Dropbox storage making it scalable.

    Which solution did I use previously and why did I switch?

    I have previously used Microsoft personal storage OneDrive.

    What's my experience with pricing, setup cost, and licensing?

    There is a subscription-based pricing model and I pay monthly.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Dropbox an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1393092 - PeerSpot reviewer
    Developer / Team Lead at a computer software company with 11-50 employees
    Real User
    An easy-to-install and stable solution for storing the data, but there can be more free storage
    Pros and Cons
    • "It is easy to install. It is stable and scalable."
    • "The free storage can be increased."

    What is our primary use case?

    I am using it to keep my data.

    What is most valuable?

    It is easy to install. It is stable and scalable.

    What needs improvement?

    The free storage can be increased.

    For how long have I used the solution?

    I have been using this solution for a few years.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and support?

    I have not contacted their support.

    Which solution did I use previously and why did I switch?

    I didn't use any other solution previously.

    How was the initial setup?

    It is easy. It is a matter of minutes.

    What about the implementation team?

    I can install it myself.

    What other advice do I have?

    I would recommend this solution. I would rate it a seven out of 10.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1736505 - PeerSpot reviewer
    Head of Security Services at a tech services company with 11-50 employees
    Real User
    Useful for exchanging large scale documents and files
    Pros and Cons
    • "A valuable feature is that it's useful for exchanging large files and documents. I'm happy with it."
    • "Dropbox could probably be improved around the integrated security, but those options are probably available. I don't have much of a view on improvements, based on the relatively few occasions that I use it."

    What is our primary use case?

    I generally use Dropbox for exchanging large scale documents or large files, and things of that nature. 

    Dropbox is a cloud-based solution. 

    What is most valuable?

    A valuable feature is that it's useful for exchanging large files and documents. I'm happy with it. 

    What needs improvement?

    Dropbox could probably be improved around the integrated security, but those options are probably available. I don't have much of a view on improvements, based on the relatively few occasions that I use it. 

    For how long have I used the solution?

    I've been using Dropbox sporadically for years, probably since it first came out. 

    What do I think about the stability of the solution?

    Dropbox is stable, and I'm happy with it. As long as you've got things from a security point of view, it's fine. 

    What do I think about the scalability of the solution?

    For my usage, it's scalable enough. 

    There is probably a relatively small number of Dropbox users in my organization because we use SharePoint and other solutions as well. 

    How are customer service and support?

    I have never contacted technical support. I would just ask my own technical people if I needed anything. 

    Which solution did I use previously and why did I switch?

    In my organization, we also use SharePoint and other solutions. 

    How was the initial setup?

    There is no installation for something like Dropbox. 

    What's my experience with pricing, setup cost, and licensing?

    I don't pay for a license to use Dropbox. 

    What other advice do I have?

    I rate Dropbox an eight out of ten. I would recommend Dropbox to others. It's okay, and it's a private, mature solution, but I don't use it particularly as a business tool. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Principal Analyst at a tech services company with 1,001-5,000 employees
    Real User
    Control access levels and share documents quickly
    Pros and Cons
    • "Dropbox allows me to organize files well. I can name files in such a way as to lead students to the right destination."
    • "The search could be made more intuitive."

    What is most valuable?

    The Dropbox feature I like the most is being able to control the level of access I want to give to different people within my team. The second feature that I like is the ability to quickly share multiple documents of different types with the team. Dropbox allows me to organize files well. I can name files in such a way as to lead students to the right destination. 

    What needs improvement?

    It would be great to be able to have multiple files open within Dropbox without having to leave the file I'm currently using.

    The search could be made more intuitive. Right now, the search function works in a way that is very similar to the way it works on a laptop. Where you'll have a folder within a folder, etc. It would be a lot more intuitive if I could directly put in my link and restore destination rather than sharing the address of that folder.

    It would be good if Dropbox could account for grammatical errors as well in the search function. For example, if there is a mistake in the spelling I have put in, it should suggest a destination. 

    A better data reviver would also be great.

    For how long have I used the solution?

    I have been using this solution for seven months.

    What do I think about the stability of the solution?

    If a file is shared with me and I've never opened it, it won't upload it to the local drive. This is very inconvenient if my internet connection goes out. 

    What do I think about the scalability of the solution?

    We don't have a massive team size; the team is around 60 to 70 people. I've been able to share some files with all of them, while others I've only been able to share with only a few. 

    How are customer service and technical support?

    I have no experience with Dropbox's technical support. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1644669 - PeerSpot reviewer
    PMO at a consultancy with 10,001+ employees
    Real User
    Accessible, easy to use, but standard storage could increase
    Pros and Cons
    • "The most valuable features I have found to be accessibility and ease of use."
    • "The solution could improve by being more secure and having more storage."

    What is our primary use case?

    I am using Dropbox to store photos and documents to share with other colleagues, clients, or my family.

    What is most valuable?

    The most valuable features I have found to be accessibility and ease of use.

    What needs improvement?

    The solution could improve by being more secure and having more storage.

    For how long have I used the solution?

    I have been using Dropbox for approximately 10 years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Dropbox is scalable.

    What other advice do I have?

    There are a lot of people who are working in organizations or educational institutions that do not provide a lot of storage or a place to store files, this is a very useful option.

    I rate Dropbox a six out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Dropbox Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2025
    Buyer's Guide
    Download our free Dropbox Report and get advice and tips from experienced pros sharing their opinions.