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reviewer1307565 - PeerSpot reviewer
Digital Transformation Manager at a construction company with 1,001-5,000 employees
Real User
Simple document sharing, scalable, and easy to use
Pros and Cons
  • "One of the most useful features of Dropbox is its ease of use."

    What is our primary use case?

    I used Dropbox for personal use for data management and storage.

    What is most valuable?

    One of the most useful features of Dropbox is its ease of use.

    For how long have I used the solution?

    I have been using Dropbox for approximately three years.

    What do I think about the scalability of the solution?

    Dropbox is a scalable solution.

    Buyer's Guide
    Dropbox
    December 2024
    Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
    824,067 professionals have used our research since 2012.

    How are customer service and support?

    I have not used the support for Dropbox.

    Which solution did I use previously and why did I switch?

    I used Google Cloud previously and I switched to Dropbox because it was easier to use it was simple to share documents.

    What's my experience with pricing, setup cost, and licensing?

    Dropbox could be less expensive, and I pay monthly.

    What other advice do I have?

    Dropbox is a good solution for data storage. I am 100 percent satisfied.

    I rate Dropbox a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Business process manager at a comms service provider with 10,001+ employees
    Real User
    Straightforward installation and helpful support
    Pros and Cons
    • "I had a good experiment with the technical support from Dropbox."

      What is our primary use case?

      I use Dropbox for personal and business documents.

      For how long have I used the solution?

      I have been using Dropbox for a few years.

      How are customer service and support?

      I had a good experiment with the technical support from Dropbox.

      Which solution did I use previously and why did I switch?

      I have used other similar solutions in the past.

      How was the initial setup?

      The installation is straightforward.

      What's my experience with pricing, setup cost, and licensing?

      The subscription could be cheaper.

      What other advice do I have?

      I would recommend this solution to others.

      I rate Dropbox a nine out of ten.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
      Dropbox
      December 2024
      Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
      824,067 professionals have used our research since 2012.
      reviewer1652007 - PeerSpot reviewer
      Consultant at a outsourcing company with self employed
      Real User
      Easy to install, transparent to use, but they need integration with Office
      Pros and Cons
      • "The way the tool is designed and using the tool itself is quite transparent."
      • "I would like to see integration with Office products, it would be very helpful."

      What is most valuable?

      I like that my subscription aside from Microsoft and other products is free. They are free subscriptions. I am subscribed to Microsoft, which is the one that I am paying for.

      The way the tool is designed and using the tool itself is quite transparent. It is similar to using a local hard drive.

      What needs improvement?

      When it comes to the type of software that is available, Microsoft is attractive because it comes in a bundle. It is easier to maintain rather than having separate subscriptions for it. 

      If Dropbox or Google Drive could have the same software and bundle as Microsoft, then that would be great.

      I would like to see integration with Office products, it would be very helpful.

      It would also be helpful if Dropbox could store data. It may already be possible, but I haven't tried it.

      For how long have I used the solution?

      I have been using Dropbox for several years. It's been at least five years.

      How are customer service and technical support?

      I haven't had the opportunity to engage with the technical support from Dropbox.

      Which solution did I use previously and why did I switch?

      I am subscribed to Microsoft Office 365. I use the OneDrive, Outlook, and all other Office applications that are included with Microsoft Office 365. I also use Google Drive.

      How was the initial setup?

      The initial setup was easy.

      What's my experience with pricing, setup cost, and licensing?

      A basic version of Dropbox is available for free with a paid subscription from Microsoft.

      What other advice do I have?

      I would rate Dropbox a seven out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1213521 - PeerSpot reviewer
      Sales Engineer - IM Cloud at a wholesaler/distributor with 10,001+ employees
      Real User
      User-friendly, simple to set up and great for file sharing
      Pros and Cons
      • "The solution is very fast and simple. If I want to share a file I can put it on the cloud or on-premise. It's user-friendly."
      • "The pricing could be better and/or more clear. Right now, they have a strange way of splitting pricing. It's a bit complicated and not clear for users."

      What is our primary use case?

      We primarily use all aspects of Dropbox, from storage to file transfers.

      I use it for notes when I'm in meetings so I can share it with my team. I use it for sharing files as well. 

      What is most valuable?

      The way you can share files by sending a link is very good. It also allows us to have all of our files on our smartphone, tablet, or computer. It's really great to have access to our files from anywhere at any moment.

      The solution is very fast and simple. If I want to share a file I can put it on the cloud or on-premise. It's user-friendly.

      What needs improvement?

      The pricing could be better and/or more clear. Right now, they have a strange way of splitting pricing. It's a bit complicated and not clear for users. 

      For how long have I used the solution?

      I've been using the solution for three years.

      What do I think about the stability of the solution?

      The solution is stable. Sometimes I have to restart the solution because there is a problem. It's not often. I don't know if it's due to my computer or due to my connection. 

      What do I think about the scalability of the solution?

      The solution is very scalable.

      How are customer service and technical support?

      In France, I have a direct connection to Dropbox. In general, I've been satisfied.

      Which solution did I use previously and why did I switch?

      We didn't previously use a different solution.

      How was the initial setup?

      The initial setup is straightforward. They have a great onboarding process that guides everything. Deployment takes about ten minutes. You only need one person to handle the implementation.

      What about the implementation team?

      I handled the implementation myself.

      Which other solutions did I evaluate?

      We previously evaluated WeTransfer.

      What other advice do I have?

      We use the cloud deployment model.

      I would recommend the solution. It's user-friendly, easy to activate and easy to use.

      I'd rate the solution nine out of ten. The features are great but the pricing needs adjustment.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1736505 - PeerSpot reviewer
      Head of Security Services at a tech services company with 11-50 employees
      Real User
      Useful for exchanging large scale documents and files
      Pros and Cons
      • "A valuable feature is that it's useful for exchanging large files and documents. I'm happy with it."
      • "Dropbox could probably be improved around the integrated security, but those options are probably available. I don't have much of a view on improvements, based on the relatively few occasions that I use it."

      What is our primary use case?

      I generally use Dropbox for exchanging large scale documents or large files, and things of that nature. 

      Dropbox is a cloud-based solution. 

      What is most valuable?

      A valuable feature is that it's useful for exchanging large files and documents. I'm happy with it. 

      What needs improvement?

      Dropbox could probably be improved around the integrated security, but those options are probably available. I don't have much of a view on improvements, based on the relatively few occasions that I use it. 

      For how long have I used the solution?

      I've been using Dropbox sporadically for years, probably since it first came out. 

      What do I think about the stability of the solution?

      Dropbox is stable, and I'm happy with it. As long as you've got things from a security point of view, it's fine. 

      What do I think about the scalability of the solution?

      For my usage, it's scalable enough. 

      There is probably a relatively small number of Dropbox users in my organization because we use SharePoint and other solutions as well. 

      How are customer service and support?

      I have never contacted technical support. I would just ask my own technical people if I needed anything. 

      Which solution did I use previously and why did I switch?

      In my organization, we also use SharePoint and other solutions. 

      How was the initial setup?

      There is no installation for something like Dropbox. 

      What's my experience with pricing, setup cost, and licensing?

      I don't pay for a license to use Dropbox. 

      What other advice do I have?

      I rate Dropbox an eight out of ten. I would recommend Dropbox to others. It's okay, and it's a private, mature solution, but I don't use it particularly as a business tool. 

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1326276 - PeerSpot reviewer
      Manager at a tech services company with 501-1,000 employees
      Real User
      Free, easy to use, and scalable
      Pros and Cons
      • "It's very easy to use and quite accessible for everybody."
      • "It would be good if they could market themselves as a safe solution for corporates. Currently, most corporates don't see it as a safe area to share within."

      What is our primary use case?

      I have used Dropbox on the odd occasion to share files and so on with external parties. For example, I've used it to share big files such as videos and items of that nature. I mainly use it for sharing different types of files and for storage. 

      What is most valuable?

      The solution is stable.

      The performance is good.

      It's very easy to use and quite accessible for everybody.

      The solution scales well.

      The solution is free to use. 

      You don't need to install anything.

      What needs improvement?

      It would be good if they could market themselves as a safe solution for corporates. Currently, most corporates don't see it as a safe area to share within.

      For how long have I used the solution?

      I've used the solution for a while. It's been five years or longer. 

      What do I think about the stability of the solution?

      The solution has been stable over the years. There are no bugs or glitches. It doesn't crash or freeze. I find it to be reliable. 

      What do I think about the scalability of the solution?

      It's my understanding that the solution scales well. I've never run into any problems. If a user needs to expand their usage, they can do so.

      We have about 200 people using it within our company.

      How are customer service and technical support?

      I've never dealt with technical support. It has never been necessary, as I've never run into issues. Therefore, I can't speak to how helpful or responsive they are. It's very easy to use. So much so, the average person would not need support services. 

      Which solution did I use previously and why did I switch?

      We didn't use any other storage solutions before we began using Dropbox.

      How was the initial setup?

      As a cloud solution, there technically is no installation process you have to go through. You just access it and use it. 

      What's my experience with pricing, setup cost, and licensing?

      We use the free version of the solution. We don't pay any licensing fees. 

      What other advice do I have?

      I'm not an IT person, I'm a business person. I'm not overly technical.

      I'm a Dropbox end-user and customer. 

      I'd rate the solution at an eight out of ten. I've been quite please with its capabilities so far.

      I would recommend the solution to other users and companies.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Real User
      A solution with excellent accessibility, good scalability, and an easy initial setup
      Pros and Cons
      • "The initial setup is extremely easy."
      • "The mobile aspect of the solution needs improvement. For instance, if I want to use a file from Dropbox on my phone, I sometimes struggle to download images off of Dropbox. The solution lacks accessibility on different devices."

      What is most valuable?

      The fact that it is accessible anywhere is the solution's most valuable feature.

      What needs improvement?

      The mobile aspect of the solution needs improvement. For instance, if I want to use a file from Dropbox on my phone, I sometimes struggle to download images off of Dropbox. The solution lacks accessibility on different devices.

      For how long have I used the solution?

      I've been using the solution for five or six years.

      What do I think about the stability of the solution?

      The solution is stable. I haven't experienced any technical glitches or anything of that nature while using it over a number of years.

      What do I think about the scalability of the solution?

      I only use a free account, so my storage is very limited. That's the only problem for me but other than that I think it is pretty scalable.

      Which solution did I use previously and why did I switch?

      I used Box for work, which I found to be better, but it was a business account. For me, Box was easier to use. Using it on my mobile was much simpler.

      How was the initial setup?

      The initial setup is extremely easy.

      What's my experience with pricing, setup cost, and licensing?

      I use the free version of the solution. If you need more storage, you do need to pay a certain amount of money for it.

      What other advice do I have?

      I'd rate the solution eight out of ten.

      The solution is very similar to Box. If I have the file on my computer, it will sync automatically. I would very rarely, for instance, access it online if I'm on my laptop. It's only the mobility aspects of it that are not so simple or quick.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user396549 - PeerSpot reviewer
      CEO at a computer software company with 51-200 employees
      Vendor
      Dealing with permissions are an issue. ​The ability to share files across the world with business partners is valuable.

      Valuable Features:

      The ability to share files across the world with business partners, family and friends is the most valuable feature. I learned of Dropbox from a friend after an adventure zip lining. Ever since I had used it for personal collaboration and file sharing and pictures that we wouldn't want to post on Facebook. 

      Room for Improvement:

      Shared folders count against your total storage space. So I have had to delete multiple libraries in order to receive a share. 

      Finding and sharing links to files and libraries are often a pain to find and manage. 

      Dealing with permissions are an issue. Sometimes we need to find a person's email address. Some people use three to four different emails. Someone added me to a library via email, but later when needing to send me an email, they couldn't find it. Dropbox would not give them my email address, the one they had to submit in the first place to add me to the list.

      Shared folders from other people don't count against your total size.

      Personal address book so when we add someone, they're information is saved so we can lat a later time email them or add the person to another share. 

      Larger storage allocations as two GB is eaten up quite fast with sharing of pictures, video and files. 

      Lower price range. The cost for gain is just not lined up with other business offerings. 

      A much easier to navigate web interface. Sharing a file should be as easy as sharing a YouTube video. Finding that link is not always so simple.

      Deployment Issues:

      I've had no issues with deployment.

      Stability Issues:

      I've had no issues with stability.

      Scalability Issues:

      I've had no issues with scalability, except the limited total storage space.

      Other Solutions Considered:

      A year or two back, we were upgrading a Customer Relations Management (CRM) database system. The database is heavily used among 8,000+ employees and was severely lagging in response times. This means longer times on phones with clients and a lower satisfaction rating with both employee and client. 

      So we upgraded the main database to a massive IBM K series Power running AIX. But now the SAN was the bottleneck. The 10TB Tier 1 SAN we were using just wasn't fast enough. So the database was split into archive and 4 year data. But the mix of spinning disk and SSD was just not giving us the cutting edge we needed to provide our staff with blazing fast performance and a higher degree of customer satisfaction with shorter phone time. 

      So we went back and threw the budget away and went with a 100% SSD solution. The storage team had never done anything like this so we had to work with them on acquisition and building. Then we ran 12 Fibre cables from the back of the IBM system to the SAN switch and to the SAN. We made it so it was exclusive to this system to remove any potential bottlenecks. 

      The directly attached SSD has performed amazingly since the switch and has bolstered employee productivity, report generation speeds and a slew of other tasks directly related to the CRM platform.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
      Download our free Dropbox Report and get advice and tips from experienced pros sharing their opinions.
      Updated: December 2024
      Buyer's Guide
      Download our free Dropbox Report and get advice and tips from experienced pros sharing their opinions.