SaaS infrastructure monitoring and alerting. We use it to monitor over a 1000 servers in AWS.
Director of Operations at a tech vendor with 51-200 employees
Gomez is also one of the most mature products out there, and has become the APM industry standard
Gomez is one of the only APM tools available that allows you to monitor performance from first mile (your data center) to last mile (your user’s browser). Gomez offers load testing, internet backbone performance monitoring, automated testing (anyone who’s used Selenium or QTP will find the interface very familiar), and performance and error level alerting. Compuware also recently introduced dynaTrace / PurePath, which gives you automatic transaction path detection, object level performance monitoring and allows you to get very granular with your transaction performance metrics. Gomez is also one of the most mature products out there, and has become the APM industry standard. It’s a great tool, but it’s priced by measurement, which means if you’re implementing RUM tags, synthetic tests, and dynaTrace, it can get very pricey for a high traffic site. Depending on your requirements, you might get what you need from some of the less expensive tools below.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevOps Engineer at a tech vendor with 501-1,000 employees
We use it to monitor over a 1000 servers in AWS, however the Web UI can be slow and hard to understand
Pros and Cons
- "It is our main SaaS monitoring and alerting solution, and it allows us to identify many problems that we would miss if we did not have a comprehensive monitoring solution."
- "We use it to monitor over a 1000 servers in AWS."
- "The Web UI can be slow and hard to understand."
- "The integration with PagerDuty is currently broken on mobile."
- "It often produces "false alarms" and cannot identify failure patterns over days/weeks that do not indicate concern."
What is our primary use case?
How has it helped my organization?
It is our main SaaS monitoring and alerting solution, and it allows us to identify many problems that we would miss if we did not have a comprehensive monitoring solution.
What is most valuable?
- Automatic alerting on system problems
- Failure rate increases
- Latency increases, etc.
This stuff all works out-of-the-box, and is essential for a DevOps team to be aware of to identify production issues.
What needs improvement?
- The Web UI can be slow and hard to understand.
- The integration with PagerDuty is currently broken on mobile.
- It often produces "false alarms" and cannot identify failure patterns over days/weeks that do not indicate concern.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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December 2024
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Freelancer at a tech vendor
The best feature is the real troubleshooting capability of PurePath analysis
Pros and Cons
- "The best feature of the product for me is the real troubleshooting capability through the PurePath analysis."
What is our primary use case?
We use the product on our applications for monitoring and troubleshooting errors through customized dashboards.
How has it helped my organization?
The major impact of improvement is from AppMon in our development area. Now we are enable to find applications problems more quickly.
What is most valuable?
The best feature of the product for me is the real troubleshooting capability through the PurePath analysis.
I also like the Transaction Flow dashlet where I can see the real path of our web request through the application's layers.
What needs improvement?
I don't much like the Java Management Extension. I would rather do administration tasks in a web GUI.
For how long have I used the solution?
Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Consultant at a tech vendor with 501-1,000 employees
It simplifies a lot of the processes of performance tuning client systems before they go live
Pros and Cons
- "It simplifies a lot of the processes of performance tuning client systems before they go live."
- "It severely reduces the time spent doing performance test cycles."
- "Make the Web UI more robust. Last time I used the web interface, it was still pretty crude."
What is our primary use case?
We use it to do performance tuning and APM of production environments for clients. We have revamped our performance tuning practices to leverage Dynatrace instead of using OS-level tools, such as the sysstat package for Linux.
How has it helped my organization?
It simplifies a lot of the processes of performance tuning client systems before they go live. It severely reduces the time spent doing performance test cycles. We used to do three to four weeks of tests, and with clients using Dynatrace we can normally do it in one week.
What is most valuable?
- Drill downs all the way to the database calls.
- Adding sensors.
- Browsing PurePath.
- Saving sessions.
What needs improvement?
Make the Web UI more robust. Last time I used the web interface, it was still pretty crude. Price also is a major concern for all the clients I work with.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a consultancy with 1,001-5,000 employees
An extensible solution that is easy to install and manage
Pros and Cons
- "The most valuable features of Dynatrace are the ease of installation and management, as well as its extensibility."
- "It needs a dashboard for cluster events in general, and for Kubernetes specifically."
What is our primary use case?
We use the Dynatrace platform to perform Application Performance Management for our Kubernetes clusters and some other legacy clusters. We have many Kubernetes clusters in our company and we are connecting each to an on-premise Dynatrace platform so that we can analyze the performance of each one separately.
How has it helped my organization?
Besides being an Application Performance management platform, Dynatrace has many important features that are easy to use. This gives us more time to focus on business. From installation to page load analysis, passing by monitoring hosts. Everything works like a charm.
What is most valuable?
The most valuable features of Dynatrace are the ease of installation and management, as well as its extensibility.
Dynatrace provides a wide range of platform supports that can be installed.
What needs improvement?
The service should be improved such that it is more useful to its clients. For instance, detect repeated performance-issue-related root causes, optional log streaming for hosts, processes, or a group of processes.
It needs a dashboard for cluster events in general, and for Kubernetes specifically.
For how long have I used the solution?
One year.
What about the implementation team?
For the Kubernetes part, we have a good operator that takes care of updating the agents so we have nothing to do.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Architect at Docebo
Automatic instrumentation of new services and technology without the need to install specific agents or modules
Pros and Cons
- "Improved visibility on performance and application issues."
- "Automatic instrumentation of new services and technology without the need to install specific agents or modules."
- "SSO options are missing."
- "JIRA integration should be enriched and more granular."
- "Filters should have a “negative” option."
What is our primary use case?
We are using it in our AWS environment for monitoring health and application performance for roughly 400 instances running thousands of Docker containers.
How has it helped my organization?
- Improved visibility on performance and application issues.
- Automatic instrumentation of new services and technology without the need to install specific agents or modules.
What is most valuable?
- OneAgent
- AI-powered problem analysis
- Pre-configured alerts
- AWS integration
- API interface
What needs improvement?
- SSO options are missing.
- JIRA integration should be enriched and more granular.
- Filters should have a “negative” option.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Quality Analyst(Performance Testing) R & D at a tech services company with 501-1,000 employees
Enables us to monitor database queries and methods executed in a given timeframe
What is our primary use case?
We use it to find database hotspots, method hotspots, CPU, JVM , Disk I/O and more.
How has it helped my organization?
Has helped us find issues such as application suspension and to improve web services data.
What is most valuable?
PurePath, Database Hotspots, Method Hotspots, CPU, JVM, disk I/O and other graphs.
What needs improvement?
Find the right method, give the cause of suspension, give tips for resolution, and one call query to find method.
For how long have I used the solution?
One to three years.
Which solution did I use previously and why did I switch?
We were using a freeware tool and we needed all the information in one tool.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
It monitors application performance, but it needs to be more flexible and user-friendly.
Pros and Cons
- "The most valuable feature is the monitoring of application performance."
- "I would like Dynatrace to be more flexible and user-friendly."
What is our primary use case?
We use Dynatrace for application monitoring.
How has it helped my organization?
We use this product with the goal to improve our abilities.
What is most valuable?
The most valuable feature is the monitoring of application performance.
What needs improvement?
I would like Dynatrace to be more flexible and user-friendly. They could do more in-depth analysis of the application monitoring. Also, they also could do some type of anomaly detection with positioning and have better integration with AWS.
For how long have I used the solution?
Three to five years.
What do I think about the scalability of the solution?
So far, the scalability has been okay. Our customer base is hundreds of thousands.
How is customer service and technical support?
The product needs a lot of the support, especially on the consulting side and post sales. You will also need an administrator.
Which other solutions did I evaluate?
I was not involved in the decision-making process. However, there are more competitive products on the market, which are more user-friendly, feature-rich, etc.
What other advice do I have?
Research into similar products.
It adapts well for integration with other products in our environment.
We don't use it for AWS.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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I agree, the mobile metrics and recommendations are very helpful. You can, however, get mobile site data using the EUM offerings from some of the competitors I listed. Gomez stands out with the ease of integration with native apps.
The Google page speed integration is helpful as well, but other solutions are starting to integrate even more deeply with analytics data. The call comes down to a combination of your app stack (if you'd like to track server and object level transaction metrics), supported front end platforms, and cost.