We use it to see a clear view of the system overall and monitor applications effectively and proactively. We also use it on our core software.
Founder at a government
It collects and analyses information with AI
Pros and Cons
- "It collects and analyses information with AI, which is useful."
- "Regarding features, it would be good if there would be some features regarding app security."
What is our primary use case?
How has it helped my organization?
It collects and analyses information with AI, which is useful.
What is most valuable?
Session recording is one of the innovative features, which could be very useful for developers and the marketing team.
What needs improvement?
Regarding features, it would be good if there would be some features regarding app security.
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Dynatrace
December 2024
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824,106 professionals have used our research since 2012.
For how long have I used the solution?
One to three years.
What's my experience with pricing, setup cost, and licensing?
It is quite expensive for startups.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Scrum Master & Technical Service Coordinator at a tech company with 5,001-10,000 employees
Mean time to recover has reduced significantly during major outages
Pros and Cons
- "Smartscape display for ease of visibility, pinpointing a exact problem, and providing necessary details for fixing and even improving on."
- "Mean time to recover (MTTR) has reduced significantly during major outages due to specific data pinpointed by DT applications."
- "Log analytics in the classic synthetic and RUM tools would be a great addition."
What is our primary use case?
Performance monitoring of business critical applications in production and pre-production environments.
How has it helped my organization?
Mean time to recover (MTTR) has reduced significantly during major outages due to specific data pinpointed by DT applications.
What is most valuable?
Smartscape display for ease of visibility, pinpointing a exact problem, and providing necessary details for fixing and even improving on.
What needs improvement?
Log analytics in the classic synthetic and RUM tools would be a great addition. Although, it is understandable that this is offered as a good reason for migrating to Dynatrace.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Dynatrace
December 2024
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,106 professionals have used our research since 2012.
Software Factory General Manager at Cegedim
Global overview of all app layers, including web servers
Pros and Cons
- "Global overview of all app layers, including web servers."
- "It reduces time and provides detailed info, showing problem correlation, and a single point of diagnosis."
- "They should provide a guide to arrive at the solution for non-super experts."
What is our primary use case?
- Monitoring and problem diagnostics.
- Control of the whole application layer.
- Used for Java apps and full stacks.
How has it helped my organization?
It reduces time and provides detailed info, showing problem correlation, and a single point of diagnosis.
What is most valuable?
- IA correlation
- Global overview of all app layers, including web servers
- Database
- Intermediate elements
- Load balancer
What needs improvement?
- They should provide a guide to arrive at the solution for non-super experts.
- Improve upon the possible benefit, especially if the problem is solved.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Quality Analyst Engineer at a tech services company with 201-500 employees
We were able to decrease the number of production defects ever since we started using it in our test environment
Pros and Cons
- "We leverage on Dynatrace technology to trace and identify issues in the test environment before launching to production."
- "With PurePath, I am able to find the root cause of the error or bug existing in our system."
- "We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment."
- "A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away."
What is our primary use case?
We leverage on Dynatrace technology to trace and identify issues in the test environment before launching to production.
How has it helped my organization?
We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment.
What is most valuable?
PurePath is the feature that I personally find important. With PurePath, I am able to find the root cause of the error or bug existing in our system.
What needs improvement?
A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away. It has a lot of cool features, however they are too complicated for a new user to start with.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director and Founder at a tech services company with 11-50 employees
It has helped our customers to rapidly resolve performance issues
Pros and Cons
- "The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration."
What is our primary use case?
We use Dynatrace to help deliver the complete end-to-end performance experience presenting results in both an IT and business context.
How has it helped my organization?
Dynatrace has helped our customers to rapidly resolve performance issues, and most importantly, to correlate the results with the real user experience.
What is most valuable?
The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration.
What needs improvement?
Product pricing could be improved.
For how long have I used the solution?
More than five years.
What's my experience with pricing, setup cost, and licensing?
Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution.
What other advice do I have?
Dynatrace is the market leader for good reason. The company sees the future of APM and starts to deliver the functionality way ahead of many others.
We chose to partner with Dynatrace, not just because it is the market leader, but because they demonstrate the values that we feel are important to our customers, such as:
- A consultative approach
- Customer centric account management
- Ensuring that customers experience the benefits of the solutions.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Lead Web Systems Administrator at Citrix
We have it now all in a single pane of glass
Pros and Cons
- "We used to rely on multiple operations tools to monitor and obtain bits and pieces. Now, we have it all in a single pane of glass."
- "It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it."
What is our primary use case?
The primary use case is for application performance and analytics. We use it to monitor our on-prem Windows and Linux apps as well as our AWS and Azure cloud instances.
How has it helped my organization?
- Faster MTTR
- A proactive Ops team
We used to rely on multiple operations tools to monitor and obtain bits and pieces. Now, we have it all in a single pane of glass.
What is most valuable?
- Artificial intelligence
- Log analytics
- Being able to identify and correlate issues, and avoid them occurring in the future.
What needs improvement?
It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it.
For how long have I used the solution?
Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Consultant at a tech vendor with 1,001-5,000 employees
The alert trigger frees up our IT team
Pros and Cons
- "We setup triggers for certain critical events. When these events happen, alert notifications are sent to the support team to take immediate action."
What is our primary use case?
- Server monitoring
- Performance monitoring
- Logging
- Profiling
- Alert triggering
- Network monitoring
- Database monitoring
How has it helped my organization?
We setup triggers for certain critical events. When these events happen, alert notifications are sent to the support team to take immediate action.
What is most valuable?
The alert trigger. This frees up our IT team. Also, they will be the first one to notice any interruption in the services and take action to recover the services.
What needs improvement?
I hope going forward it can provide more functionalities for application profiling. I also hope it can provide more logging view, collecting, and search functions.
For how long have I used the solution?
Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Specialist at a tech services company with 10,001+ employees
Improves the quality of apps and streamlining in implementation
Pros and Cons
- "Of the entire stack, DC RUM and DT SaaS are definitely the most asked for in our offering catalog."
- "Enterprise Synthetic of DC RUM can be made more robust."
How has it helped my organization?
My organization has leveraged Dynatrace for improving the quality of apps and streamlining in implementation.
What is most valuable?
Of the entire stack, DC RUM and DT SaaS are definitely the most asked for in our offering catalog.
What needs improvement?
Enterprise Synthetic of DC RUM can be made more robust.
What do I think about the stability of the solution?
Not much, but problem in stability of Enterprise Synthetic.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Very good support.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
Yes, it is simple and straightforward.
What's my experience with pricing, setup cost, and licensing?
Licensing is a bit complicated for Dynatrace, and pricing is dependent on how much your organization invests.
Which other solutions did I evaluate?
AppDynamics.
What other advice do I have?
Before moving to production, go through the training on community sites/boards and try to build internal capabilities.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are Gold partners.
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Updated: December 2024
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Interesting article. Are you able to use Dynatrace to run metrics on the type of Browsers your customers are using?