Dynatrace Reviews

We use it for proactive monitoring, user experience monitoring, analyzing load versus response time.

Very good for improving application performance. Gives us a view of the application, infrastructure, and users' experience with the application.

It identifies all the functional errors and slow APIs.

End-to-end monitoring could use more default dashboards.

• Troubleshoot application slowdowns
• Ability to track down what is happening "under the hood" when a user complains about a bottleneck
• Pinpoint areas of code that are vulnerable to bottlenecks

It has reduced customer complaints. We spend less time on troubleshooting issues since Dynatrace proactively informs us of an impending bottleneck.

Ability to drill down to code level to identify user bottlenecks. This enables the programmers to quickly revamp the code to resolve the issue.

• More Integration with cloud services
• Simplified licensing
• Single pane of glass view
• Simplified reporting
• Integration with ServiceNow and PagerDuty

• Agent & agent-less monitoring Application
• .NET CLR and Java runtime injection
• PurePath and PureStack Technologies
• UEM Technology
• Ability to deploy custom plugins to leverage the tool in new ways

Dynatrace has made it extremely easy for us to identify the root cause of poor performing components of our applications. With the Agent-less monitoring and ability to create custom plugins we've been able to transform the tool not just into a great APM solution, but a really good Enterprise Monitoring solution too which helps replace the need for other tools such as SCOM, OpenView, SiteScope, etc.

Generally their support is pretty good, but on occasion you can tell you get someone "new", in which you know more than they do.

4 years

Deployments are pretty straightforward with easy setup and easy to migrate from one version to another.

In the earlier versions of dynaTrace it was more unstable. But the tool has matured greatly over the last 1-2 years and Compuware continues to improve it.

Similar response to stability.

Customer service is very friendly, knows the products well, and try very hard to meet your expectations.

Generally their Support is pretty good, but on occasion you can tell you get someone "new", in which you know more than they do.

Initial setup was very straightforward and easy to setup.

Implemented in-house. Very easy.

As a system integration company, we provide it as an APM solution to our customers.

Dynatrace solved various kinds of Ops / DevOps issues for our customers including bad code, bad configurations, operational issues, etc.

The features that we find most valuable are automatic root cause detection, topology discovery, and session replay. Basically, all the features provided are valuable.

I would like to see an App store for plugins and extensions. This would provide a single point for all Dynatrace users to download and install product extensions from.

Very good.

Exceptional.

Exceptional. Very quick replies (sometimes in the order of minutes), very professional.

Not really.

Very straightforward.

In-house.

Case by case.

N/A

AppD, New Relic

Have Dynatrace or one of its partner do a PoC. You will not regret it.

We get APM requirements from various customers raising concerns about poor performance for their application. They do not know what is wrong and, most importantly, what is causing it. Dynatrace has helped a lot to identify performance bottlenecks and helped to fix them before the impact is increased.

Partnership with Dynatrace has given access to training, their knowledge base, etc. This has given us awareness about the latest trends in technology and how we can utilize Dynatrace to align with it. We have gained customers’ trust that we can provide them the best value from the Dynatrace solution.

The most valuable features for us include problem detection, root cause identification, Smartscape, and integration with cloud infrastructure like AWS, Azure, GCP, etc.

This solution supports integration with Gen 3 solutions.

The following features are also valuable:

• PurePath and stack trace details
• UEM (User Experience Management)
• Service flow mapping
• Ease of deployment
• Kubernetes monitoring

The chat support definitely needs to be uplifted. Most of the time, chat support is not good enough for answering queries. Local support should also be increased. 

There also needs to be more frequent training for partners, so teams can be enabled on product features and enhancements.

While working for an MSP, these customers' use cases vary - in most cases, we must do the fault domain to identify who is responsible in order to fix the root cause.

One use case: A customer blamed our data center, stating it caused broken sessions for their Citrix users. After looking at the network traffic data with NAM (ex. DCRUM), it was easy to identify issues within ISPs at Asia, and not in our data center here in Europe.    

All of them which measures performance and availability. If you don't measure, you don't know. Looking at the data patterns and trends, you can also find out abnormalities in the whole ecosystem, not just in the target application.

Reporting and dashboards could be better, compared with competitors. However, Dynatrace has excellent API for data mining but requires extra reporting tool.  

The primary use case of this solution is to investigate performance bottleneck issues. 

It helps our organization identify potential problems by doing thorough analysis of systems which integrate with one another.

• The detailed reporting and real-time gathering of transaction information.
• The exporting of data to a flat file for reviewing past performance.

It could improve its GUI interface. The GUI design is too crowded and the icons are small. Sometimes I end up clicking on the wrong button.

• Monitoring and problem diagnostics.
• Control of the whole application layer.
• Used for Java apps and full stacks.

It reduces time and provides detailed info, showing problem correlation, and a single point of diagnosis.

• IA correlation
• Global overview of all app layers, including web servers
• Database
• Intermediate elements
• Load balancer

• They should provide a guide to arrive at the solution for non-super experts.
• Improve upon the possible benefit, especially if the problem is solved.