Dynatrace Reviews

To discover the root cause of problems and improve our applications or environments based on very specific and detailed informations that AppMon brings to us.

Developers have started to consult us (the Application Support Team) more than before AppMon had been implemented.

PurePath lets us see the steps of a transaction and the time of each one, then we can know exactly what happened in what time.

I would like to know if classes and methods selected in "Method Sensor Rules" were changed in applications, and not depend on the developers to warn us. Today, if the name of a class or method that I previously selected in "Method Sensor Rules" or in "Sensors" were changed, I am not aware of this. I will not know until I need some information on Dynatrace AppMon. Maybe just a warning if a specific method or class in "Method Sensor Rules" does not exist anymore in the application is enough.

1. Application performance monitoring root cause analysis 
2. User experience analysis 
3. Proactive monitoring (application, third-party API, and availability and host)

It helps to identify the problem in a minute and user experience metrics provide valuable data to the business team to understand how the application performs at the end user level. Overall, it is an amazing tool for application root cause analysis and business function analytics.

• The microservices container topology view
• It supports Kubernetes and cloud monitoring platforms.

Its needs to focus more on open source areas, like Apache umbrella products and availability motioning areas.

User performance monitoring; to be able to proactively understand the user experience on our site.

• Ability to identify which pages are slow and cause frustration for our users.
• Ability to identify user browsers, user geographical location.
• Email alert and mobile app alert are very useful for informing the team that something is going wrong.

User Sessions. I am able to tell what the user experience is like on the web pages.

Also, I'm able to drill down to identify problem issues.

I would like the ability to export a user session into csv format. (I am aware that I can export a user session via a webhook).

Application Performance Monitoring. Our main use is to monitor our applications for any issues that might arise and use the data to assure that our performance trending is headed in the right direction.

• Monitoring of application performance 
• Monitoring of infrastructure components 
• Monitoring of user experience
• Code level performance metrics

We find the majority of the features very usable and valuable. Our focus would be on the ability to drill into our custom code and validate that it is performing as expected. The ability to monitor performance and create custom dashboards. 

With new versions coming out, staying up to speed and training needs. Dynatrace provides this via many outlets, so finding resources to keep yourself relevant within the tool is not that challenging. 

At the moment, we are focusing on internal IT processes covering the entire application lifecycle. Later, we would like to work on EUE.

• Deep insight to code
• Quick root cause analysis
• Quick bug fixing

Dynatrace provides a clear view to application code; it reviews code to decide where to place check points to collect information. Based on that, it is able to specifically identify where in the code it is experiencing either an error, issue or performance trap. This also provides third-level support with a clearly specified place for resolution without needing to re-create the error. It reduces the amount of time required for communication between all of the support layers, as they can share the same info - what has happened, what was result, where it happened - so in the end, it leads to quicker issue resolution.

Technical support is well-skilled and competitive.

Dynatrace was chosen as our first solution.

Initial setup was quite easy and straightforward. The solution by itself assigns a place for sensors. You just need to properly set ports and IPs.

We implemented it almost entirely in-house, with some remote vendor support.

Pricing is based on the number of servers monitored, so for big applications, it is a bit expensive.

First, make a detailed analysis of the purpose for such a tool, and then define detailed requirements they plan to achieve.

We use Dynatrace to monitor the API performance of the server.

Dynatrace has an auto-baseline and uses AI to monitor the performance of each API. The response time is related to the baseline.

The most valuable feature is the auto-baseline because I don't have to set it with Dynatrace. With New Relic, we had some problems with the configuration.

I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace.

Dynatrace is quite stable. I don't have any issues with it. With Dynatrace we need to upgrade and restart often. New Relic is more stable than Dynatrace.

I have not had any issues with the scalability of either New Relic or Dynatrace. They are both quite scalable.

Currently, we get the vendor support directly. Their support is adequate.

Last time we were using another APM and the company discontinued the APM product, so we had to switch.

The initial setup of Dynatrace is quite easy.

We implemented the installation ourselves without any issues or problems at all.

Our most important criteria when selecting a vendor are the features and local support of the agency. Those two along with pricing are very important. 

The reason we eventually chose Dynatrace was for the automatic (auto-baseline) of detection for the API performance issues.

We use New Relic as well in the same facilities.

I will rate the software a nine out of 10 because they are able to help solve our issues for us even though we don't understand the system fully. 

To make it a perfect 10, Dynatrace needs to implement the features from New Relic in the dashboard so that I can monitor my own performance. Even though New Relic is not as good as Dynatrace, I have to understand my own system. I set each parameter manually before every launch by five minutes.

I would suggest to prospective buyers to evaluate both Dynatrace and New Relic to see which features are best for your company. 

If you are not sure about the system requirements, choose Dynatrace. If you understand your own system and know by seeing a network outline exactly what you need for support, then choose New Relic.

We're using it for monitoring our infrastructure, product reservation, so we're making sure that it's up 99% of the time.

We've been using it less than six months. As of now, it's working well.

Because we have a 15-minute SLA, we have to see the root cause of the problem or the alert, what's the issue. It helps us to determine, quickly, as much as possible, to know what the issue is, what the problem is, and where it is. Also, it's helpful when there is a correlation on all, on the whole service and applications.

• RCA (Root Cause Analysis)
• PurePaths, where you can see the stack trace and everything; that helps.

I haven't used it long enough to know what additional features might help. But I am looking forward to the Davis AI feature. That's exciting.

Right now, stability is okay. We haven't had any downtime.

Scalability is good.

We were using some old tools but we're decomissioning them and transferring to Dynatrace. We're also using currently using SCOM. So Dynatrace is an additional tool.

We brought on Dynatrace because it's an in-depth monitoring tool; we needed that. SCOM is not enough for our products, so we took another one for the troubleshooting.

Regarding a single solution that could provide real answers, Dynatrace will help because it will give you a lot of data, based on what I've heard at this Performance 2018 conference. Because we have not yet been using Dynatrace for a very long time, at this conference I have seen that it will be very helpful because of all the data and information that it will give you. It's an end-to-end solution.

When selecting a vendor the most important criteria are, of course, the cost, the usability, and if it's successful in the market. Also, if it will give us what we need.

I rate this solution eight out of 10 because I'm seeing you don't have to update everything. Once you've applied the one agent, it will be automatically updated if you turn on the automatic update.

I would advise that you check it out and try it.

Application performance diagnostics of our enterprise critical applications. Proactive monitoring of response times and trends. Performance and load testing of new versions.

• Helps us to quickly find performance issues with new applications or new feature introductions.
• Allows us to see response time, failure rate, user experience, and visualize trends.
• Root cause analysis of problems with live systems.
• Performance and load testing evaluations.

The ability to go from a high level performance view to a specific transaction. Dynatrace covers the important tiers and allows us to quickly find trends and root causes in all our critical application lifecycle steps (Ops, Dev, and Performance).

It is not clear which path the product will follow with Dynatrace in the cloud (or on-premise) and Appmon. As an existing customer who has invested heavily in training and using the Appmon version, it is not clear what are our long-term strategy should be to upgrade (Appmon vs Dynatrace).