Google Drive Enterprise is designed for different use cases. It is used for sharing with colleagues or teams. It is naturally easy to use and perfect for basic usability.
Cloud Solution Architect at a financial services firm with 11-50 employees
Easy-to-use solution for sharing and manageability of storage
What is our primary use case?
What is most valuable?
The solution provides access and manageability of storage.
What needs improvement?
Collaboration might be improved. In SharePoint, you have a structured directory, which makes it better for managing, organizing, and versioning documents. On the other hand, Jira is a bit more complicated and is more suitable for small companies. For large companies, SharePoint is better for collaboration.
The biggest weakness is its connectivity and integration issues with Microsoft products. Many companies rely heavily on Microsoft Office, especially for Excel, and if a customer uses Google Drive, they need easy access to all these resources. For example, using Excel in Google Suite is not seamless; it can be difficult to edit and use, making the experience frustrating and unattractive.
For how long have I used the solution?
I have been using Google Drive Enterprise for five years.
Buyer's Guide
Google Drive Enterprise
April 2025

Learn what your peers think about Google Drive Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,671 professionals have used our research since 2012.
What do I think about the stability of the solution?
I rate the solution’s stability an eight or nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable. 50,000 users are using this solution.
How are customer service and support?
Support is responsible for supporting every question, ticket, and incident related to Azure, Google Drive, and other associated services.
What other advice do I have?
Overall, I rate the solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Architect Lead at a tech vendor with 1,001-5,000 employees
Reliable, simple to use, and easy to maintain
Pros and Cons
- "There's no real implementation necessary."
- "It might be ideal if we could increase storage more easily, however, I don't have much visibility on that and have never had any issues."
What is our primary use case?
We use the solution just for sharing, including data, big files, storage, everything. It's for storage and sharing across teams.
What is most valuable?
It's easy to use.
The product is very simple to maintain.
There's no real implementation necessary.
It's stable and scalable.
The security, in general, is good.
What needs improvement?
Whatever we need, it's already there. We aren't missing any features.
It might be ideal if we could increase storage more easily, however, I don't have much visibility on that and have never had any issues.
For how long have I used the solution?
I've used the solution for two years now.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
A company can scale the solution. it's not a problem.
We have between 200 and 400 users on the solution right now.
I'm not sure if we plan to increase usage. I'm not the right person. I'm just answering in an individual capacity as a user.
How are customer service and support?
I've never used technical support from Google. I've never reached out to them. We haven't had any issues that would have required reaching out. Therefore, I can't speak to their level of service.
Which solution did I use previously and why did I switch?
Briefly, we may have used Dropbox. However, that would have been a long time ago. I barely remember.
How was the initial setup?
As a cloud solution, it doesn't require an elaborate setup. It barely requires anything at all. You just start using it.
What's my experience with pricing, setup cost, and licensing?
I'm not aware of what the licensing costs are if any.
What other advice do I have?
I'd recommend the solution to other users and companies.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Google Drive Enterprise
April 2025

Learn what your peers think about Google Drive Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,671 professionals have used our research since 2012.
Principal Analyst at a healthcare company with 5,001-10,000 employees
Easy to set up with simple document sharing and synchronization
Pros and Cons
- "For me, the most important feature is the option to save the documents and then access it from anywhere from a mobile or a desktop, or any other device."
- "I'd like some UI enhancements for an even better user experience."
What is our primary use case?
We primarily use the solution for document sharing and access.
What is most valuable?
For me, the most important feature is the option to save the documents and then access it from anywhere from a mobile or a desktop, or any other device. That's the most important. Also, the synchronization options that it provides us with are great. We like the sharing options and all of that.
The initial setup is easy.
What needs improvement?
I do see some synchronization issues at times where the documents that are uploaded more recently won't show up on other devices immediately. Or sometimes it may show some corruption. Then, you may want to re-sync it if the WiFi connection is temporarily unavailable in such situations. Otherwise, it does its job pretty well.
It may not scale up to an enterprise level.
I'd like some UI enhancements for an even better user experience. That's something that I would like to see.
For how long have I used the solution?
I've been using the solution for the last several years.
What do I think about the stability of the solution?
The stability has been good. There are no bugs or glitches. it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
It's a scalable product. I'm not sure at an enterprise level, whether it holds up. I'm not a Google Workspace user. I'm just only using it for my personal use. I'm able to handle such scenarios that work quite well. That said, at an enterprise level, how it works is hard to say.
How are customer service and support?
I have experienced technical support a couple of times, however, not for the Drive. For some other product. That was, in terms of the response time, pretty good.
That said, the resolution will still depend on the complexity of the issue. They may just be passing it on to another team and then they may get back to you after their investigation. As a part of the Google One membership, if you have a subscription, then you get a proper response.
There was one issue I had where I needed to recover an account that I had, and it never let me recover. It kept throwing an error for that. I had logged a few incidents and then I don't think they resolved it. However, in most cases, it was quite smooth.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I'm familiar with Sandbox. We mostly are users of other Google products. The integration that it has with Gmail and the other products that we use, that's something that makes it easy for personal use. For enterprise, I'm not an enterprise user for Google, so I may not be able to comment on how it would work for very large organizations.
How was the initial setup?
It's a fairly simple setup. Those who are used to the basic terminologies, et cetera, shouldn't be finding it much too difficult. Those who are already in the Google ecosystem should not find it very difficult. It is pretty straightforward for basic users unless you want to use the advanced features. That shouldn't be an issue.
What other advice do I have?
I'm an end-user.
I normally use the web version.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Partner Sales Engineer at Splunk
Highly scalable, beneficial integration, and secure
Pros and Cons
- "The most valuable features of Google Drive Enterprise are the secure file-sharing service. It is necessary to communicate with people, and the safe large file transfer is good. It's very useful and critical for us to communicate with each other nowadays. They integrate well with other Google solutions, such as Google Documents and Google Spreadsheet."
- "Google Drive Enterprise can improve by having better compatibility with Microsoft files. Google Drive Enterprise sometimes blocks Japanese characters in documents."
What is our primary use case?
Google Drive Enterprise can integrate well with Splunk users.
What is most valuable?
The most valuable features of Google Drive Enterprise are the secure file-sharing service. It is necessary to communicate with people, and the safe large file transfer is good. It's very useful and critical for us to communicate with each other nowadays. They integrate well with other Google solutions, such as Google Documents and Google Spreadsheet.
What needs improvement?
Google Drive Enterprise can improve by having better compatibility with Microsoft files. Google Drive Enterprise sometimes blocks Japanese characters in documents.
I'm using Slack for internal communication and with other companies. Google Drive Enterprise has some integration with chat tools, but they can do more with the chat tools in the future.
We sometimes lose track of the files. Slack can allow users to upload files, but uploading the files gets disconnected from Google Drive Enterprise. More integration is needed.
For how long have I used the solution?
I have been using Google Drive Enterprise for approximately four years.
What do I think about the stability of the solution?
Google Drive Enterprise is stable when there is a sufficient network connection. If someone has a slow connection they might run into issues with file syncing to the cloud and the local storage.
What do I think about the scalability of the solution?
The scalability of Google Drive Enterprise is very good.
Everyone in my company is using this solution.
How are customer service and support?
I have not contacted the support from Google Drive Enterprise.
Which solution did I use previously and why did I switch?
I previously used OneDrive, Dropbox, and Box for file sharing with our partners, and I think everything is similar to Google Drive Enterprise. I did not find many differences.
How was the initial setup?
The initial setup of Google Drive Enterprise is simple.
What other advice do I have?
I rate Google Drive Enterprise an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Project / Program Manager at EPPM Services s.r.o.
Cloud storage solution that is scalable and offers good customer support
Pros and Cons
- "Compared to other solutions such as Microsoft, this solution offers faster synchronization."
- "If you have different accounts, you have to log out and log in to access the accounts. This could be improved by removing this requirement. The storage limit could also be increased."
What is our primary use case?
I use this solution to store and receive files.
What is most valuable?
Compared to other solutions such as Microsoft, this solution offers faster synchronization.
What needs improvement?
If you have different accounts, you have to log out and log in to access the accounts. This could be improved by removing this requirement. The storage limit could also be increased.
For how long have I used the solution?
I have used this solution for more than 10 years.
What do I think about the stability of the solution?
This is a stable solution.
How are customer service and support?
When I have contacted the customer service team, the support received was good.
How would you rate customer service and support?
Neutral
What other advice do I have?
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer at Stellariz
Reliable, stable, and free
Pros and Cons
- "The initial setup of Google Drive Enterprise was simple."
- "The free storage amount should improve in Google Drive Enterprise. They only provide a small amount of storage."
What needs improvement?
The free storage amount should improve in Google Drive Enterprise. They only provide a small amount of storage.
In a future release, the UI could improve by making it more modern. Over the last
For how long have I used the solution?
I have been using Google Drive Enterprise for approximately five years.
What do I think about the stability of the solution?
I have found Google Drive Enterprise to be stable.
What do I think about the scalability of the solution?
Google Drive Enterprise is scalable.
How are customer service and support?
I have not used the technical support from Google Drive Enterprise.
Which solution did I use previously and why did I switch?
I have not used another solution in this category other than Google Drive Enterprise.
How was the initial setup?
The initial setup of Google Drive Enterprise was simple.
What's my experience with pricing, setup cost, and licensing?
Google Drive Enterprise is free for everyone to use.
What other advice do I have?
I rate Google Drive Enterprise an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at CMS
Initial setup simple, stable, and reasonably priced
Pros and Cons
- "The stability of Google Drive Enterprise is good."
- "Google Drive Enterprise is not scalable."
What needs improvement?
Google Drive Enterprise can improve by having better integration with other cloud and on-premise vendors, including migration.
For how long have I used the solution?
I have been using Google Drive Enterprise for approximately two years.
What do I think about the stability of the solution?
The stability of Google Drive Enterprise is good.
What do I think about the scalability of the solution?
Google Drive Enterprise is not scalable.
How are customer service and support?
I have not used support from Google Drive Enterprise.
Which solution did I use previously and why did I switch?
I have not used other similar solutions to Google Drive Enterprise.
How was the initial setup?
The initial setup of Google Drive Enterprise is simple.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Google Drive Enterprise a four out of five compared to other competitors.
What other advice do I have?
I rate Google Drive Enterprise an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Technology System Administrator at a comms service provider with 1,001-5,000 employees
User-friendly, with great photo backup feature
Pros and Cons
- "I also use OneDrive, but I prefer Google Drive because it's available on many platforms and devices, so it gives a wide variety for backups, especially on Android systems."
- "The desktop app could be improved, especially how it functions in the Windows environment."
What is our primary use case?
I use Google Drive on my phone for backups.
What is most valuable?
The most valuable features are the backup of photos and the user-friendliness. It's also useful to have Google's version of Office embedded in the app, as it allows you to view your files directly from your Google Drive online.
What needs improvement?
The limit on the storage size could be expanded, and the desktop app could be improved, especially how it functions in the Windows environment.
For how long have I used the solution?
I've been using this solution for five to six years.
What do I think about the stability of the solution?
Google Drive is stable.
Which solution did I use previously and why did I switch?
I also use OneDrive, but I prefer Google Drive because it's available on many platforms and devices, so it gives a wide variety for backups, especially on Android systems. However, OneDrive's desktop app is better because it's embedded in Windows, and you directly back up your PC to OneDrive while working in your Microsoft account.
How was the initial setup?
Google Drive is easy to install, especially on Android phones where Google's services are linked in.
What's my experience with pricing, setup cost, and licensing?
Google Drive is free.
What other advice do I have?
I would give Google Drive a score of eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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