We use Agile Practices, so we track all our projects in Jira. When the project starts, we start putting all the user stories there. If any user story has any down the line task or user career task, we attach those Jira stories to our Confluence pages as well. So we maintain Confluence pages as well as Jira together as a story. The requirement and the Jira story are linked together.
Co-Practice Head, Digital Transformation - RPA Solution Architect at Royal Cyber Inc.
User friendly, stable, and scalable
Pros and Cons
- "It's a Scrum tool, so it's very easy to use."
- "The Classic UI is a little bit messy. UX experience is also a little bit messy and is not according to the expectation of a tech user."
What is our primary use case?
How has it helped my organization?
Managing and keeping track of projects is a little bit difficult in the IT world. Jira provides the exact picture of where a project stands. It also provides automation or DevOps technologies. This brings our company together, and whenever we have to see a project's exact state, we can use Jira.
What is most valuable?
It's a Scrum tool, so it's very easy to use. That's what I like about it.
You can very quickly create a new project, add stories, and then make them into a sprint. It's very user-friendly.
Jira covers everything for project management and life cycle related items. It's a fine tool to work with.
I have not seen any issues with stability or scalability.
What needs improvement?
Sometimes, it gets a little bit difficult to find the exact issues for people, but the search works fine in general.
The Classic UI is a little bit messy. UX experience is also a little bit messy and is not according to the expectation of a tech user.
If I click on an issue, that issue opens on the side. It shouldn't be like that; either it should open as a pop-up so that I can see where it is opening or it should open somewhere else, maybe as a pop-up or a new page. The view on the side is a bit of a hurdle. The UX needs to be improved.
Good use of Kanban technology should be there. Right now, it is mixed with Scrum technology, but that's not very necessary.
Buyer's Guide
Jira
March 2025

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For how long have I used the solution?
I've worked with Jira for more than five years. Our company has been using JIRA for a long time.
What do I think about the stability of the solution?
It is stable; I've never seen it down.
What do I think about the scalability of the solution?
The scalability is also good. We are a company of more than 800 people, and I haven't seen any scalability problems as of yet.
Most of the users are developers, and at least 700 users must be using Jira in our system.
What's my experience with pricing, setup cost, and licensing?
I think the starter pack of three users, up to five users, is free. So you can try it out.
What other advice do I have?
In terms of project management and repository management for the code, I find Jira to be the best. So on a scale from one to ten, I would rate it at nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Global Client Support Operations Manager at kyriba
Good UI, easy to trace tickets, and very stable
Pros and Cons
- "This is our way of communicating with different teams. We are a global company. I am based in San Diego, for example. A lot of the BAs are based in Paris. The development team is based in Minsk. We absolutely need to be in constant communication and on the same page."
- "Jira has recently updated their UI, but more can be done to make it even better."
What is our primary use case?
We use it to trace our business needs development.
We have some nice dashboards out there where we can track needs for clients or track internal projects.
How has it helped my organization?
This is our way of communicating with different teams. We are a global company. I am based in San Diego, for example. A lot of the BAs are based in Paris. The development team is based in Minsk. We absolutely need to be in constant communication and on the same page.
With the time differences that we all have, it is very hard to kind of get on a call and centralize the information in person or during meetings. This solution makes it possible.
What is most valuable?
One of the most valuable aspects of the solution is the fact that everything is traced on one ticket on Jira. We know exactly what has been done and what is left and we share the same feasibility we are assigned. We don't have to wait for team updates or emails or calls or even reminders. We just need to look at the same ticket and we know in real-time exactly what is happening. Without Jira, I don't see how we would be able to manage and trace in a very consistent, effective way. At least, not across all of our development initiatives.
I have never been trained on Jira, to be honest. However, it's easy to navigate. Even for somebody who is never on it, it's very simple to pick up and understand. The only caveat is that when you get a bit more in detail, or you have some business requirements, you don't have documentation that you can just go and consult to enrich your portal or access.
One aspect of Jira that is very nice is that we are able to integrate other tools that our company is using. For example, we do use Salesforce for our support team and that's linked to Jira. Slack, as well, is also integrated into the system. It makes everything so much easier.
What needs improvement?
Jira has recently updated their UI, but more can be done to make it even better.
One thing that is missing is notifications that we can send out in an automated fashion so that we don't have to log into Jira every single time. We do have dashboards on our navigation pages, but we need to log in to see the current status. I can't just click reports every once in a while to trace or track projects, I have to log in to see. I'd prefer it if the data automatically came to me instead of having to go seek it out.
It's possible the dashboards and the reports are something that can be properly configured on our end. However, I'm not the Jira administrator in our company. I probably just don't know how to do it. Jira may actually be able to trigger these kinds of reports. However, if they don't have this functionality, it should definitely be added.
For how long have I used the solution?
I have been using the solution for four years now.
What do I think about the stability of the solution?
We've never experienced any downtime with the app. I can't recall any bugs or glitches. There haven't been any crashes of any sort. It's very reliable.
What do I think about the scalability of the solution?
I would say the solution is pretty scalable. Every single project team in our company uses it. Our staff, our BA, our developers. We do also have DevOps teams using it. Everyone uses it for different purposes. Our company, over the past ten years, grew exponentially. We've tripled our size and we never had any downtime with Jira.
We have business owners, developers, quality testers, business analysts etc. on Jira. We have internal consultants from professional services teams, who trace the needs as well so that they can transmit information to their clients. All the top management personnel go to Jira to consult the dashboards as well. If they wish to trace the progress that their teams are making, they can do so. The solution is basically used in every aspect of the company, and as the company grows, so does the usage.
How are customer service and support?
I've never had to reach out to technical support, so I can't speak to how they are.
Which solution did I use previously and why did I switch?
When I joined the company, we already had Jira.
How was the initial setup?
I wouldn't consider it complex at all.
What about the implementation team?
I wasn't here at the initial setup of Jira, however, in our company, we have a Jira administrator. Whenever we have a project to review and need to know how it's laid out and how we can place them better, etc, it goes through this person. She analyzes the needs and does it for us.
She knows the tool pretty extensively, but we don't rely on external consultants to do it. We have somebody from our company who does it for us and acts as our own Jira professional. They would be the one that basically helps you with the setup for your project needs.
What's my experience with pricing, setup cost, and licensing?
I don't handle the finance side of our relationship with Jira.
Which other solutions did I evaluate?
As far as I know, no other solutions have been considered as we've been pretty satisfied with this tool.
What other advice do I have?
I'd advise other companies to go for it and try using it. Jira is one of the biggest players in the market. It's a scalable solution and very user-friendly. The onboarding is quite simple. I have never been trained and I've been using it for the four past years. Whenever there is a new release on Jira, we get a guide, which is helpful, and instructions as we use the latest version that comes in the form of pop-ups on your screen. If you want, you can just disregard it, but once you discover them, you can just hover over with your mouse and you can see the new features. If an organization is looking for something that will be easy for its workforce to adapt to, Jira would be a smart choice.
With the communication and the bridges that we've established with other tools, it's helping other teams get the information they need without having to get the Jira license or get them to go onto Jira. They just need to find their tool and they get the update from Jira in real-time.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Jira
March 2025

Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Supervisor - Global Software Tools and Processes at Ford Motor
Good dashboards, and Kanban boards, and links to GitHub
Pros and Cons
- "Issue linking has enabled teams to trace issues."
- "The only thing that JIRA doesn't for us is release management in a way that I can create a list of versions easily."
What is our primary use case?
I use this solution for general issue management, software planning, and change management.
How has it helped my organization?
This solution is a one-stop-shop for issues and plans.
What is most valuable?
Issue linking has enabled teams to trace issues.
I like the dashboards and Kanban boards.
The development links to GitHub are critical.
What needs improvement?
The only thing that JIRA doesn't for us is release management in a way that I can create a list of versions easily.
For how long have I used the solution?
I have been using this solution for two years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
R&D manager at a manufacturing company with 10,001+ employees
We can cope with processes easily without adapting the tool, but adapting the tool to processes
Pros and Cons
- "We can cope with processes easily without adapting the tool, but adapting the tool to processes."
- "There are no fields to search or to filter by, mainly the ones which use a data around a date and time when something changes."
What is our primary use case?
The primary use is task management. It has performed okay. It is easy to configure and maintain. It's quite simple to track tasks, then link with other applications/solutions from Atlassian, like source codes.
How has it helped my organization?
- Visibility
- Avoids emails and exchanging information in an informal way.
I would rather have a tool that we do everything on. Also, we have access to end user policies where we can configure them and give access to the correct person. We have tracking of who works on what and why over the history of a project.
What is most valuable?
Workflows, because we cannot employ a different approach depending on the speed of the project or customer. Whether it's research, engineering, or maintaining the process, we can cope with processes easily without adapting the tool, but adapting the tool to processes.
What needs improvement?
There are no fields to search or to filter by, mainly the ones which use a data around a date and time when something changes. So, you have to use some add-ons and create a lot effort to obtain information from the tool. Thus, you have to adapt to the lack of search that the tool does not offer.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
So far, so good.
What do I think about the scalability of the solution?
I don't see any problem with it.
How are customer service and technical support?
In the past, I had training from the distributors and it was okay.
The tool is very easy to use. What is important is that we don't have to wait so much for contracts or more hours to have support. This is something that we have, and it is good for this solution.
Which solution did I use previously and why did I switch?
Everywhere that I worked, we started by using spreadsheets, then we moved to some free tool, and finally to JIRA.
How was the initial setup?
As far as I know, the initial setup was very simple and straightforward.
What other advice do I have?
Understand your own process: What you are looking for, the size of your company, what your budget is, and the larger plans for the future. There are tools that scale better than others and there are solutions that fit to both small and big teams. There are tools which scale better for larger companies.
Most important criteria when evaluating a vendor:
- We evaluate the company's strategy.
- If they bought an legacy solution to add to the portfolio or if they are developing from scratch.
- What are their plans for the future?
- What type of support do they have?
- What is their business model?
- Do they have domestic experience or not?
- Are they focusing only on a few customers, and the size of those customers?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT bp at KDR Corp
A reasonably stable solution with an easy setup phase
Pros and Cons
- "The integration between Confluence and Jira, along with Jira's ticketing system, is a valuable feature the product offers its users."
- "I have noticed a problem with Jira in the Philippines. In the Philippines, there are only a few companies that offer local support, which is alarming."
What is our primary use case?
I use the solution in my company as an ITSM tool. Our company's service desk and those working with the engineering team use the tool.
What is most valuable?
The integration between Confluence and Jira, along with Jira's ticketing system, is a valuable feature the product offers its users.
What needs improvement?
I opted for Jira since it was offering ITIL V4, and there seems to be a compatibility between ITIL V3 and ITIL V4.
From an improvement perspective, it would be better if Jira could offer more in the area of data analytics similar to what Power BI and Qlik offer to users. The tool currently lacks in the area of data analytics.
Jira needs to consider lowering its prices considering the competition in the market.
I have noticed a problem with Jira in the Philippines. In the Philippines, there are only a few companies that offer local support, which is alarming. In my previous company, when we requested support, basic support was not provided, and we had to schedule and deal with everything on our own.
For how long have I used the solution?
I have been using Jira for around two years. I am a user of the solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a pretty much scalable solution.
How are customer service and support?
The solution's technical support is good. I rate the support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with ManageEngine and ServiceNow. If I need to deal with a project involving retail business, then Jira would be a poor choice because dealing with a retail business requires a tool to have an approach different from what Jira offers. Compared to ServiceNow, Jira is a bit better.
How was the initial setup?
The product's initial setup phase was straightforward.
The solution is deployed on the cloud.
The solution can be configured within a week or so. If there are changes to be made in the solution, then it requires more time to configure it.
What's my experience with pricing, setup cost, and licensing?
If I compare Jira's licensing model with that of other products, I think that the other products have a much better licensing model. Considering what is happening in the market presently, and as people are moving away from Jira and ServiceNow, more and more people have started embracing cheaper products in the market. I rate the product's price a four on a scale of one to ten, where one is cheap, and ten is expensive.
It is important to know that my company uses the free version of the solution since we are not a big organization. My company is currently looking into the configurations and other areas before going for the paid version of the solution.
What other advice do I have?
Performance-wise, Jira is a good solution, but the problem lies in the part of its licensing area.
I rate the product's price an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead at a printing company with 1-10 employees
I can easily define and customize the search queries, and I haven't seen any outages in the last five years
Pros and Cons
- "The way we can define and customize the search queries for the tickets in Jira is most valuable."
- "The way to configure it can definitely be improved. It is very difficult and complex to configure. Its configuration should be simplified."
What is our primary use case?
We are using it for software development tracking, bug tracking, feature tracking, and so on.
We are using the cloud version from Atlassian, and we have its latest version.
What is most valuable?
The way we can define and customize the search queries for the tickets in Jira is most valuable.
What needs improvement?
The way to configure it can definitely be improved. It is very difficult and complex to configure. Its configuration should be simplified.
I don't have any requirements for new features. It is a standard system, and we use just a part of the functionality.
For how long have I used the solution?
I have been using this solution for five to ten years. I use it on a daily basis.
What do I think about the stability of the solution?
Its stability is good. In the last five years, I haven't seen any outages.
What do I think about the scalability of the solution?
We are a very small team, and we don't have any requirements for scalability.
How are customer service and support?
I have not contacted their technical support.
How was the initial setup?
The initial setup and the out-of-box features and functions are very straightforward. I would rate it a five out of five in terms of ease. You can just create an account and start to use it.
It is a cloud solution offered by Atlassian. There is no on-premises setup, and it doesn't require any maintenance from our side.
What's my experience with pricing, setup cost, and licensing?
It is subscription-based, and we probably pay yearly. I would rate it a four out of five in terms of price.
What other advice do I have?
I would rate Jira an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer at a tech vendor with 10,001+ employees
Confusing terminology, difficult to use, but simple user interface
Pros and Cons
- "The design of the interface is clean and not too busy visually."
- "I'm really new to Jira and I haven't used all of the features. However, it is quite difficult to use and manipulate. It was a little complicated for me and I don't know if it's difficult globally for others, but I had a difficult time understanding it at first. I used it for issues, epics, stories, tasks, and sub-tasks. For first-time users, Jira could be made better to help them understand."
What is most valuable?
The design of the interface is clean and not too busy visually.
What needs improvement?
I'm really new to Jira and I haven't used all of the features. However, it is quite difficult to use and manipulate. It was a little complicated for me and I don't know if it's difficult globally for others, but I had a difficult time understanding it at first. I used it for issues, epics, stories, tasks, and sub-tasks. For first-time users, Jira could be made better to help them understand.
When you want to create something in Jira, whether it's a story or an epic on a task, you have to create a thing called an issue, and inside the issue, you have to put what type of issue it is. Either it's an epic or a story. The fact that it's called an "issue" was a little confusing for me because I didn't know where to search when I wanted to look for tasks and stories. I didn't know that I needed to search for issues and not only tasks or topics.
For how long have I used the solution?
I have been using Jira for approximately one month.
What do I think about the stability of the solution?
Jira has been a stable solution.
What do I think about the scalability of the solution?
I have found Jira to be scalable.
We have 20 people in my company using Jira.
How was the initial setup?
The setup of Jira was simple.
Which other solutions did I evaluate?
I did not compare Jira to other solutions.
What other advice do I have?
I have not had a lot of time to explore the solution. My rating might be higher if I had used it more.
I rate Jira a three out of five.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Agile Coach at Dr. Agile
Gives good visibility into teams, quickly and effectively
Pros and Cons
- "I enjoy working with (and can recommend) Jira for a number of reasons. The best features are that it is friendly and provides good visibility. It's to the point and very effective."
- "In terms of the general Jira software, one element that is missing is budget management. Perhaps such functionality exists in add-ons, however."
What is our primary use case?
I am an Agile coach and consultant, and my clients use Jira to manage Agile teams, including tracking and gathering reports on performance at the team level as well as the team-of-teams level.
Since I work with different companies in my consulting work, there are different versions and implementations of Jira that I deal with. Most of the time I work with Jira on-premises, although I have worked a few times on the cloud edition.
In the near future, I most likely be using Jira Portfolio instead of the regular Jira because that will be my new responsibility.
What is most valuable?
I enjoy working with (and can recommend) Jira for a number of reasons. The best features are that it is friendly and provides good visibility. It's to the point and very effective.
When I start work with a company, one of the promises I give them is that they will get visibility, and very quickly at that. We are able to easily create boards and have the teams start work with story points. Then, we will make use of the Structure feature, which is another good feature that we get benefit from.
What needs improvement?
In terms of the general Jira software, one element that is missing is budget management. Perhaps such functionality exists in add-ons, however. Once, several years ago, I tried to use one such add-on (the name of which I can't recall) but I dropped it because it was not effective enough. If we had this feature, I think we could provide the whole picture to top management.
For how long have I used the solution?
I have been using Jira for about five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It's not scalable enough, in my opinion. To explain, I have a specific level of understanding of Jira so I am able to make specific customization to support activities at scale, but I don't feel like Jira is easily scalable out of the box. It's not always natural to scale up Jira without customization.
How are customer service and support?
The technical support that I receive is not necessarily talking with any Jira support team, but rather it involves using the community's help from the internet.
On one hand, this avenue of assistance is quite good because I can often find answers there, but sometimes it's not enough. In these cases, Jira will ask to open a ticket and to vote on it so it gets priority. But it's frustrating because we might still not get answers, or we don't find anyone able to handle our issue for months or for years.
Overall, and for most problems, I think I have enough documentation so I can figure out what to do and how to do it. When compared with other tools, I think that Jira's documentation is clear.
What's my experience with pricing, setup cost, and licensing?
I don't deal with licensing in my current consultant position.
What other advice do I have?
For application lifecycle management, I can definitely recommend Jira and I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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