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Khalid Qureshi - PeerSpot reviewer
Program Architect at Afiniti.com
Real User
Top 5
Lean focused project management tool that makes it easy to create and distribute workflows across different departments.
Pros and Cons
  • "This solution focuses on lean methodology which we have found useful and it can also be used on any device."
  • "Jira's collaboration and integration with other apps and tools could be improved."

What is most valuable?

This solution focuses on lean methodology which we have found useful and it can also be used on any device. 

In Jira Code, you can create workflows easily and distribute them within different departments. The user interface is easy to use. This is a simple solution for a new business that is not familiar with technology.

What needs improvement?

Jira's collaboration and integration with other apps and tools could be improved.

Jira does not focus on ITSM documentation and procedures. It is more advanced in user-friendly workflows but is missing the functionality of artificial intelligence AI which could be embedded in the ASM management.

For how long have I used the solution?

I have used this solution for six years.

What do I think about the stability of the solution?

We are using the on premises solution which is very stable. There is a team that is currently working on its performance tuning. This solution is suitable for mid-sized companies.

Buyer's Guide
Jira
March 2025
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Jira, compared to other market leaders like ServiceNow, provides a lot of features but focuses on service management only. I would rate it a three out of 5 for scalability. 

How are customer service and support?

We have not had any issues with Jira support. There is an online knowledge base and a growing online community which helps with troubleshooting. 

How was the initial setup?

The initial deployment was straightforward.

What about the implementation team?

We implemented this solution internally. 

What's my experience with pricing, setup cost, and licensing?

The licensing model for enterprise users is costly. We have more than 2000 users and it is becoming expensive to use.

What other advice do I have?

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business developer at Bat.IT
Real User
Data functionality is easy to understand
Pros and Cons
  • "The most valuable feature is that it has different APIs available, with good services, and it is completely by the books."
  • "The features are not intuitive. It would be good if there were templates."

What is our primary use case?

Our organization is a software development company. We serve financial institutes that have between 8,000 and 13,000 employees.

We use Jira for process automation and as a workflow engine on the client's side. For example, a customer can fill out a form and ask a question, which is operated by Jira, and someone will be prompted to contact you with the answer. We created the forms designer and the roof engine and handle the process with the customer contact.

We are using Jira for automatic tools, so it is run on-premise.

What is most valuable?

The most valuable feature is that it has different APIs available, with good services, and it is completely by the books.

What needs improvement?

Jira could improve the documents management level. Our customers compare it to Office 365 and Sharepoint Online. They are focused on versioning of the document; Jira is missing this in their environment. It is missing functions for collaboration, like instant messaging. Currently, we try to connect the systems, we use Jira workflow which is connected to Office 365. 

Jira is trying to push for the online version, however, our customers are not ready to do that due to safety concerns.

The features are not intuitive. It would be good if there were templates.

For how long have I used the solution?

I have been using Jira for eight years.

What do I think about the stability of the solution?

Stability at the beginning had some troubles, but it is okay now. To maintain a large network, we divide it between operations and development. We have approximately six people involved.

What do I think about the scalability of the solution?

Jira is scalable.

How was the initial setup?

The initial setup depends on the project. Smaller projects where we are using minimal functionality can be quite simple. On the other hand, we have a monthly deployment process where we extend the solution, which is a complicated process because it's running a system with a lot of users.

What's my experience with pricing, setup cost, and licensing?

Pricing of licensing is too high.

What other advice do I have?

From a user perspective, Jira is simple to understand if they use its data functionality. If you want to extend it to custom feeds then you need further education.

If you are considering Jira, take a look at the online versioning and online pricing.

I would rate Jira an 8 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Jira
March 2025
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Naresh Rayakwar - PeerSpot reviewer
Lead architect at Tech Mahindra Limited
Real User
Top 5Leaderboard
Useful for backlog management and sprint planning
Pros and Cons
  • "The two features that have been most valuable have been backlog management and sprint planning and tracking."
  • "This solution could be improved by including a different model for the overall planning perspective. There's a Jira portfolio that we aren't using. The only challenge we're facing is that we cannot see the overall planning."

What is our primary use case?

The primary use cases for this solution are backlog management and sprint planning. Customers deploy this solution on-premises. 

What is most valuable?

The two features that have been most valuable have been backlog management and sprint planning and tracking. 

What needs improvement?

This solution could be improved by including a different model for the overall planning perspective. There's a Jira portfolio that we aren't using. The only challenge we're facing is that we cannot see the overall planning. 

For how long have I used the solution?

I have been using Jira for almost three years now. 

What do I think about the stability of the solution?

This solution is stable. On-premises, the stability is okay, but when it's cloud-deployed, I think it will be more stable. 

What do I think about the scalability of the solution?

This solution is scalable, but I think it will be more scalable when we go with a cloud deployment. 

How are customer service and support?

I have never contacted support directly, but our team that takes care of maintenance, support, and customization connects with them. 

Which solution did I use previously and why did I switch?

I previously used Micro Focus ALM Quality Center for around five years. 

How was the initial setup?

Installation was done by someone else. For deployment and maintenance, we have a DevOps team of two or three. 

What about the implementation team?

I implemented through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

We don't pay for licensing because we are using the Open Source version. 

What other advice do I have?

I rate this solution an eight out of ten. I think it's much better than other competitors' products. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cemil Uzun - PeerSpot reviewer
General Manager at WTECHIN
Real User
Useful design, simple implementation, and plenty of support information online
Pros and Cons
  • "We use Jira mostly for task coordination and assignment. Additionally, scrum methodologies defined work items and bug issues. If we create any bugs all of them are fixed."
  • "Jira can improve by making methodologies better, such as scrum and agile. Additionally, improvements in Kanban boards are needed."

What is most valuable?

We use Jira mostly for task coordination and assignment. Additionally, scrum methodologies defined work items and bug issues. If we create any bugs all of them are fixed.

What needs improvement?

Jira can improve by making methodologies better, such as scrum and agile. Additionally, improvements in Kanban boards are needed.

For how long have I used the solution?

I have been using Jira for approximately five years.

What do I think about the stability of the solution?

The stability of Jira is good.

What do I think about the scalability of the solution?

Jira is scalable, this is in part because in our company we use it on the cloud.

How are customer service and support?

We have not needed to use the support from Jira. It is easy to find information on Google or any other search platform. If we encounter an issue we can find the solution online.

How was the initial setup?

The initial setup of Jira was simple.

What's my experience with pricing, setup cost, and licensing?

The standard package of Jira is for 100 users. They should offer more packages for other increments, such as 500 or 2,000. In my previous company, there was a free package that provided a minimal number of users.

What other advice do I have?

I rate Jira an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manish Bhatt - PeerSpot reviewer
Solution Designer Architect at Tech Mahindra Limited
Real User
Powerful tool for collaborating across large groups of people with a useful search (JQL) feature
Pros and Cons
  • "Jira has been a good l tool for collaborating across large groups of people. The JQL feature is powerful and easy to use."
  • "The Jira dashboards could be more useful. The dashboards have good widgets but the comparison of data over time or extraction of trends from the data is not easy."

What is our primary use case?

Jira is used by my clients across their organizations. They use it for everything related to IT solutions.

How has it helped my organization?

Jira has been a good, powerful tool for collaborating across large groups of people.

What is most valuable?

I use structures as well as the reporting features, personally. The JQL feature is powerful and easy to use. 

What needs improvement?

The Jira dashboards could be more useful. The dashboards have good widgets but the comparison of data over time or extraction of trends from the data is not easy. This is important for us from a governance perspective. Currently, we do this outside of Jira in Excel manually or using other reporting tools. 

Secondly, it would be useful if the graphs in Jira could be more customizable. If you draw a graph on Excel sheet, you are able to do a lot of customizations. Those kinds of customizations are not possible with the current implementation of Jira. 

When you create structures such as hierarchy, including epics and stories, if you change something, the fields are not correlated. This makes the tracking of changes a manual process.

For how long have I used the solution?

I have been using Jira for more than a year, but I'm working on a project which has been using it for five years.

What do I think about the stability of the solution?

This is a stable solution but it can be quite slow. The speed at which Jira operates depends on how it is implemented. 

What other advice do I have?

I would rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultor Funcional SAP at a computer software company with 10,001+ employees
Real User
Easy to learn, simple to navigate through, and offers many add-ons
Pros and Cons
  • "We've found the scalability to be good."
  • "I manage the progress of the stories in an Excel chart with dates on work progress or thing to do. I don't like the progress or the stage changing from the stories in Jira."

What is our primary use case?

My primary use case is using the boards in working stories for freeing up the backlog and assigning tasks to my developer team. 

No other stats of graphics or reports from Jira are used. We use Grafana instead of that.

What is most valuable?

I really enjoy the easy way I can follow up the story's progress even when they are in progress or we test bug stories. When issues arise, they can play back to the team in order to fix all the bugs. They have a view of the backlogs in the current sprint and the next sprint. 

The initial setup is straightforward. 

There are many Jira add-ons available, however, we aren't using those yet.

The solution is stable.

We've found the scalability to be good.

What needs improvement?

I alternate Jira with Excel. I manage the progress of the stories in an Excel chart with dates on work progress or thing to do. I don't like the progress or the stage changing from the stories in Jira.

For how long have I used the solution?

I've been using Jira for about four years. It's been a while. 

What do I think about the stability of the solution?

The stability is quite good. There are only some updates that are made by IT, however, it's working fine for me. I haven't dealt with bugs or glitches. it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable. I've tried other solutions, and this one seems to be the most adequate for my needs.

We have about 1,000 users worldwide. There are several projects running in several parts of the world. 

We do not plan to increase usage. We are using it as we need it and no more than that.

How are customer service and support?

We've never faced any big issues and we have never had Jira go down. Therefore, we've never had a need to contact technical support. I can't speak to how helpful or responsive they are.

How was the initial setup?

I found the initial setup to be pretty simple and straightforward. It was not an overly complex process. 

However, largely, we are just testing Jira. I can't speak to how long the deployment takes. 

I have three teams that can handle deployment tasks. There are six people in one, seven in another, and ten in the third one.

What about the implementation team?

We do not use resellers or integrators to assist with the initial setup. We can handle the process ourselves.

What's my experience with pricing, setup cost, and licensing?

I don't have any information in regards to the licensing or cost of the solution. It's not an aspect of Jira I handle. 

Which other solutions did I evaluate?

I have tried or tested other options such as Excel, Monday, Trello, Tetra. In comparison, for how I use it, Jira is the most adequate for my daily job.

What other advice do I have?

We're a customer and an end-user.

Nowadays I'm using the web version of Jira for my client. I'm managing my boards, my sprints, and my backlog which are all working on Jira except the retrospectives. These are made in a code and not written down in Jira.

I would recommend the solution to others. It's easy to learn, easy to handle, and we've never experienced any downtime for a year and a half at least.

I would rate the solution at a nine out of ten. I haven't fully utilized the entire product, however, from what I have seen, it's exactly what we require. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Product Owner at Day Insurance
Real User
While scalable, the dashboard is problematic and I feel Azure DevOps to be more user-friendly
Pros and Cons
  • "We have not encountered difficulties with the scalability."
  • "I find the dashboard to be Jira's most problematic feature."

What is our primary use case?

I use the solution for software project management and software lifecycles. Jira covers the entire process from requirement analysis to deployment. 

What needs improvement?

I prefer Azure DevOps and Microsoft Ecosystem to Jira. 

I consider Azure DevOps to be more user-friendly and to provide a better user experience. I feel Jira to be a bit difficult to work with. I specifically recall that i encountered difficulties with Jira when I wished to receive or generate a report. Azure DevOps offers a simpler and more user-friendly panel than Jira. Jira's reporting panel is not user-friendly and a bit on the difficult side. Azure DevOps also offers more options for generating queries and reports, especially when it comes to great dashboard visualization capabilities for the monitoring of one's project. This poses a big problem with Jira, as Azure DevOps does a better job of providing this feature. 

I find the dashboard to be Jira's most problematic feature. I do not like it and feel Jira is troublesome when it comes to visualizing the reports. These should be improved. 

Azure DevOps offers more simplified processes, maintenance and development than Jira. 

For how long have I used the solution?

I used Jira for around one year, at which point I left my previous company and made use of it in the new one I joined, where I continued to do so. 

What do I think about the stability of the solution?

I find the solution to be stable, though a bit hard to use. 

What do I think about the scalability of the solution?

We have not encountered difficulties with the scalability. 

How are customer service and support?

We have had no issues with support. As with Azure DevOps, we take advantage of the open community and forums for resolving any issues which may arise. 

Which solution did I use previously and why did I switch?

I prefer Azure DevOps and Microsoft Ecosystem to Jira.

I consider Azure DevOps to be more user friendly and to provide a better user experience. I feel Jira to be a bit difficult to work with. I specifically recall that i encountered difficulties with Jira when I wished to receive or generate a report. Azure DevOps offers a simpler and more user-friendly panel than Jira. Jira's reporting panel is not user-friendly and a bit on the difficult side. It also offers more options for generating queries and reports, especially when it comes to great dashboard visualization capabilities for the monitoring of one's project. This posed a big problem with Jira, as Azure DevOps does a better job of providing this feature.

I find the dashboard to be Jira's most problematic feature. I do not like it and feel Jira is problematic when it comes to visualizing the reports. These should be improved.

Azure DevOps offers a more simplified processes, maintenance and development than Jira.

As with Azure DevOps, we take advantage of the open community and forums for resolving any issues which may arise.

What's my experience with pricing, setup cost, and licensing?

We make use of the solution free of charge. 

What other advice do I have?

My recommendation, for sure, is that a person go with Azure DevOps. 

I rate Jira as a six out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Project Manager at a computer software company with 51-200 employees
Real User
A scalable proprietary issue tracking product with useful test cases
Pros and Cons
  • "I like the test cases in Jira. The orange dash items view was great, and I like the features and layout of the data. It's quite different, and people are now getting their items so quickly."
  • "Sometimes it takes time to load the data."

What is our primary use case?

We are using Jira Interview to handle all the facts from clients and schedule calls with them. We have a different operations department that configures Jira, and we have technical people that help us choose the deployment model. 

The main reason we are using Jira at this time is for a different dashboard and chart. The major one that we are using is for the stock analysis, and it's nice to get that time log for our team, get the score of the game, 40 points delivered in a week or a month. we are using Jira for following purposes:

Issue tracking
Customizable workflows
Estimation & work logging
Progress reporting
Scrum boards
Kanban boards
Project-level permissions
Project backlogs
Email notifications
Roadmaps

How has it helped my organization?

Productivity increased by using this tool and organization can measure the productivity of a resource. early alert being displayed in the case of project failure and success. Org can identified the work load on resources for a day. 

What is most valuable?

We like the test cases in Jira. The orange dash items view was great, and we like the features and layout of the data. It's quite different, and people are now getting their items so quickly. We love the bulk edit feature. Jira also integrates well with Bitbucket.

What needs improvement?

Sometimes it takes time to load the data.

For how long have I used the solution?

I've been using Jira since 2015.

What do I think about the stability of the solution?

Performance-wise, Jira is good, but sometimes it takes time to load that data. 

What do I think about the scalability of the solution?

Jira is scalable. We have about 470 people working with Jira in our company.

How are customer service and support?

The support team is very helpful and supportive. I requested multiple things and faced some concerns, they were very cooperative and responsive.

Which solution did I use previously and why did I switch?

Asana. Jira has better work flow and features relative smart and easy to use.

How was the initial setup?

It is easy to set up. We can use project templates. We can use classic projects templates or create new templates. We have also build the custom workflows for the custom templates.  We use templates for our daily progress.

What other advice do I have?

I would tell potential users that they should all get it.

On a scale from one to ten, I would give Jira an eight.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.