What is our primary use case?
My primary use case is using the boards in working stories for freeing up the backlog and assigning tasks to my developer team.
No other stats of graphics or reports from Jira are used. We use Grafana instead of that.
What is most valuable?
I really enjoy the easy way I can follow up the story's progress even when they are in progress or we test bug stories. When issues arise, they can play back to the team in order to fix all the bugs. They have a view of the backlogs in the current sprint and the next sprint.
The initial setup is straightforward.
There are many Jira add-ons available, however, we aren't using those yet.
The solution is stable.
We've found the scalability to be good.
What needs improvement?
I alternate Jira with Excel. I manage the progress of the stories in an Excel chart with dates on work progress or thing to do. I don't like the progress or the stage changing from the stories in Jira.
For how long have I used the solution?
I've been using Jira for about four years. It's been a while.
What do I think about the stability of the solution?
The stability is quite good. There are only some updates that are made by IT, however, it's working fine for me. I haven't dealt with bugs or glitches. it doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is scalable. I've tried other solutions, and this one seems to be the most adequate for my needs.
We have about 1,000 users worldwide. There are several projects running in several parts of the world.
We do not plan to increase usage. We are using it as we need it and no more than that.
How are customer service and support?
We've never faced any big issues and we have never had Jira go down. Therefore, we've never had a need to contact technical support. I can't speak to how helpful or responsive they are.
How was the initial setup?
I found the initial setup to be pretty simple and straightforward. It was not an overly complex process.
However, largely, we are just testing Jira. I can't speak to how long the deployment takes.
I have three teams that can handle deployment tasks. There are six people in one, seven in another, and ten in the third one.
What about the implementation team?
We do not use resellers or integrators to assist with the initial setup. We can handle the process ourselves.
What's my experience with pricing, setup cost, and licensing?
I don't have any information in regards to the licensing or cost of the solution. It's not an aspect of Jira I handle.
Which other solutions did I evaluate?
I have tried or tested other options such as Excel, Monday, Trello, Tetra. In comparison, for how I use it, Jira is the most adequate for my daily job.
What other advice do I have?
We're a customer and an end-user.
Nowadays I'm using the web version of Jira for my client. I'm managing my boards, my sprints, and my backlog which are all working on Jira except the retrospectives. These are made in a code and not written down in Jira.
I would recommend the solution to others. It's easy to learn, easy to handle, and we've never experienced any downtime for a year and a half at least.
I would rate the solution at a nine out of ten. I haven't fully utilized the entire product, however, from what I have seen, it's exactly what we require.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.