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Managing Director at Nevigate Communications (S) Pte Ltd
Real User
Has good informatics, it captures what we need
Pros and Cons
  • "The informatics is the most valuable feature. It captures what we need."
  • "The GUI should have much better features like more graphical illustrations. There are some cases or benchmarks that we are trying to capture into a dashboard GUI's graphical summary, but unfortunately JIRA is not able to do that."

What is our primary use case?

Our primary use case is for our own network operations, and integrating via API with our customers network operations teams.

How has it helped my organization?

It created excellent data points and summary with up-to-minute information.

What is most valuable?

The informatics is the most valuable feature. It captures what we need.

The user interface could be better, but the stability is definitely there and the accuracy is good.

What needs improvement?

The GUI should have much better features like more graphical illustrations. There are some cases or benchmark data that we are trying to capture and customised into a graphical pie chart summary dashboard, but unfortunately JIRA is not able to do that.

Buyer's Guide
Jira
December 2024
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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For how long have I used the solution?

We implemented JIRA six months ago.

What do I think about the stability of the solution?

The stability is good. We have around ten users as a start. 

What do I think about the scalability of the solution?

Impressive

How are customer service and support?

We have contacted technical support. Their response was prompt. 

How was the initial setup?

The initial setup is not that difficult, but it's not that simple either. That is why it took us  about three to six months to get it up and finalized.

What about the implementation team?

Via our in-house.

What's my experience with pricing, setup cost, and licensing?

Right now the price is fair but once they move to the cloud, that model may not be attractive anymore.

What other advice do I have?

It is an excellent tool to summarize and get our stacks of data into a platform for operational overview and interface tracking. It is very useful for us. 

I would rate JIRA a nine out of ten. Not a ten because of the GUI pie chart. The beauty of the dashboard is not perfect, so I subtracted some points.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1090899 - PeerSpot reviewer
Director Software R&D at Fluid Data Services
Real User
Full integration between tasks has decreased development time up to 30% for small projects
Pros and Cons
  • "The most valuable feature is the full integration between Work management, Source code management, and Test Automation."
  • "The hierarchy for Jira tickets is too flat."

What is our primary use case?

Our primary use case is ALM, which is very well supported by Atlassian.

How has it helped my organization?

We have realized an improvement of 30% in terms of the duration of our small projects (six months with three to four people).

What is most valuable?

The most valuable feature is the full integration between Work management, Source code management, and Test Automation.

This integration allows a full traceability during the development processes, which is mandatory for some industries like automotive, or security

What needs improvement?

The hierarchy for Jira tickets is too flat.

For how long have I used the solution?

Ten years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Jira
December 2024
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Pre-Sales Consultant at a tech services company with 10,001+ employees
Real User
It gives a nice report of my backlog and what my team has currently spent its efforts on
Pros and Cons
  • "Reporting: It gives a nice report of my backlog and what my team has currently spent its efforts on."
  • "JIRA still has their own backtracking tools. It should have a better visibility into HPE UFT. Most people use functional testing tools, like QTP. They need to improve their integration to make it seamless."

What is our primary use case?

We use it mainly for Scrum management.

How has it helped my organization?

Most of the projects which we have taken in were using a waterfall model, which is very hard to convert into an agile or Scrum model. It helped our customers have visibility into requirements and reporting, since they were mostly using spreadsheets. We could help give them a clear cut view of what was happening on ground with development and the test database.

What is most valuable?

Reporting: It gives a nice report of my backlog and what my team has currently spent its efforts on.

What needs improvement?

JIRA still has their own backtracking tools. It should have a better visibility into HPE UFT. Most people use functional testing tools, like QTP. They need to improve their integration to make it seamless. 

You can do a lot with the tool but again, but it is not a 100 percent solution for everything. We have a lot of acceptance criteria coming through it, but JIRA doesn't support it. Therefore, we have go to different user stories and break them down. 

What do I think about the stability of the solution?

Using a cloud instance, it is always stable for us. It is not a problem at all.

What do I think about the scalability of the solution?

We use a cloud instance for most engagement, so scalability has not been an issue.

How is customer service and technical support?

My company has a 100,000 people, so we always can find someone within our organization who can help fix an issue.

How was the initial setup?

I was not involved in the initial setup.

What's my experience with pricing, setup cost, and licensing?

I understand JIRA is quite expensive.

What other advice do I have?

Most important criteria when selecting a vendor:

  1. Usability: It should be easy to use. People should not have to undergo a lot of training because it should be intuitive.
  2. It should be scalable and a cloud solution. 
  3. It should not be expensive. Cost is a major driver because I work in pre-sales.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Radek Zajicek - PeerSpot reviewer
Technical Lead at a printing company with 1-10 employees
Real User
I can easily define and customize the search queries, and I haven't seen any outages in the last five years
Pros and Cons
  • "The way we can define and customize the search queries for the tickets in Jira is most valuable."
  • "The way to configure it can definitely be improved. It is very difficult and complex to configure. Its configuration should be simplified."

What is our primary use case?

We are using it for software development tracking, bug tracking, feature tracking, and so on. 

We are using the cloud version from Atlassian, and we have its latest version.

What is most valuable?

The way we can define and customize the search queries for the tickets in Jira is most valuable.

What needs improvement?

The way to configure it can definitely be improved. It is very difficult and complex to configure. Its configuration should be simplified.

I don't have any requirements for new features. It is a standard system, and we use just a part of the functionality.

For how long have I used the solution?

I have been using this solution for five to ten years. I use it on a daily basis.

What do I think about the stability of the solution?

Its stability is good. In the last five years, I haven't seen any outages. 

What do I think about the scalability of the solution?

We are a very small team, and we don't have any requirements for scalability.

How are customer service and support?

I have not contacted their technical support.

How was the initial setup?

The initial setup and the out-of-box features and functions are very straightforward. I would rate it a five out of five in terms of ease. You can just create an account and start to use it. 

It is a cloud solution offered by Atlassian. There is no on-premises setup, and it doesn't require any maintenance from our side.

What's my experience with pricing, setup cost, and licensing?

It is subscription-based, and we probably pay yearly. I would rate it a four out of five in terms of price.

What other advice do I have?

I would rate Jira an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultor Funcional SAP at a computer software company with 10,001+ employees
Real User
Easy to learn, simple to navigate through, and offers many add-ons
Pros and Cons
  • "We've found the scalability to be good."
  • "I manage the progress of the stories in an Excel chart with dates on work progress or thing to do. I don't like the progress or the stage changing from the stories in Jira."

What is our primary use case?

My primary use case is using the boards in working stories for freeing up the backlog and assigning tasks to my developer team. 

No other stats of graphics or reports from Jira are used. We use Grafana instead of that.

What is most valuable?

I really enjoy the easy way I can follow up the story's progress even when they are in progress or we test bug stories. When issues arise, they can play back to the team in order to fix all the bugs. They have a view of the backlogs in the current sprint and the next sprint. 

The initial setup is straightforward. 

There are many Jira add-ons available, however, we aren't using those yet.

The solution is stable.

We've found the scalability to be good.

What needs improvement?

I alternate Jira with Excel. I manage the progress of the stories in an Excel chart with dates on work progress or thing to do. I don't like the progress or the stage changing from the stories in Jira.

For how long have I used the solution?

I've been using Jira for about four years. It's been a while. 

What do I think about the stability of the solution?

The stability is quite good. There are only some updates that are made by IT, however, it's working fine for me. I haven't dealt with bugs or glitches. it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable. I've tried other solutions, and this one seems to be the most adequate for my needs.

We have about 1,000 users worldwide. There are several projects running in several parts of the world. 

We do not plan to increase usage. We are using it as we need it and no more than that.

How are customer service and support?

We've never faced any big issues and we have never had Jira go down. Therefore, we've never had a need to contact technical support. I can't speak to how helpful or responsive they are.

How was the initial setup?

I found the initial setup to be pretty simple and straightforward. It was not an overly complex process. 

However, largely, we are just testing Jira. I can't speak to how long the deployment takes. 

I have three teams that can handle deployment tasks. There are six people in one, seven in another, and ten in the third one.

What about the implementation team?

We do not use resellers or integrators to assist with the initial setup. We can handle the process ourselves.

What's my experience with pricing, setup cost, and licensing?

I don't have any information in regards to the licensing or cost of the solution. It's not an aspect of Jira I handle. 

Which other solutions did I evaluate?

I have tried or tested other options such as Excel, Monday, Trello, Tetra. In comparison, for how I use it, Jira is the most adequate for my daily job.

What other advice do I have?

We're a customer and an end-user.

Nowadays I'm using the web version of Jira for my client. I'm managing my boards, my sprints, and my backlog which are all working on Jira except the retrospectives. These are made in a code and not written down in Jira.

I would recommend the solution to others. It's easy to learn, easy to handle, and we've never experienced any downtime for a year and a half at least.

I would rate the solution at a nine out of ten. I haven't fully utilized the entire product, however, from what I have seen, it's exactly what we require. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Co-Practice Head, Digital Transformation - RPA Solution Architect at Royal Cyber Inc.
MSP
User friendly, stable, and scalable
Pros and Cons
  • "It's a Scrum tool, so it's very easy to use."
  • "The Classic UI is a little bit messy. UX experience is also a little bit messy and is not according to the expectation of a tech user."

What is our primary use case?

We use Agile Practices, so we track all our projects in Jira. When the project starts, we start putting all the user stories there. If any user story has any down the line task or user career task, we attach those Jira stories to our Confluence pages as well. So we maintain Confluence pages as well as Jira together as a story. The requirement and the Jira story are linked together.

How has it helped my organization?

Managing and keeping track of projects is a little bit difficult in the IT world. Jira provides the exact picture of where a project stands. It also provides automation or DevOps technologies. This brings our company together, and whenever we have to see a project's exact state, we can use Jira.

What is most valuable?

It's a Scrum tool, so it's very easy to use. That's what I like about it.

You can very quickly create a new project, add stories, and then make them into a sprint. It's very user-friendly.

Jira covers everything for project management and life cycle related items. It's a fine tool to work with.

I have not seen any issues with stability or scalability.

What needs improvement?

Sometimes, it gets a little bit difficult to find the exact issues for people, but the search works fine in general.

The Classic UI is a little bit messy. UX experience is also a little bit messy and is not according to the expectation of a tech user.

If I click on an issue, that issue opens on the side. It shouldn't be like that; either it should open as a pop-up so that I can see where it is opening or it should open somewhere else, maybe as a pop-up or a new page. The view on the side is a bit of a hurdle. The UX needs to be improved.

Good use of Kanban technology should be there. Right now, it is mixed with Scrum technology, but that's not very necessary.

For how long have I used the solution?

I've worked with Jira for more than five years. Our company has been using JIRA for a long time.

What do I think about the stability of the solution?

It is stable; I've never seen it down.

What do I think about the scalability of the solution?

The scalability is also good. We are a company of more than 800 people, and I haven't seen any scalability problems as of yet.

Most of the users are developers, and at least 700 users must be using Jira in our system.

What's my experience with pricing, setup cost, and licensing?

I think the starter pack of three users, up to five users, is free. So you can try it out.

What other advice do I have?

In terms of project management and repository management for the code, I find Jira to be the best. So on a scale from one to ten, I would rate it at nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1575816 - PeerSpot reviewer
Manager, PMO at a educational organization with 1,001-5,000 employees
Real User
Intuitive dashboards with good visibility, stable, and easy to set up
Pros and Cons
  • "The dashboards are useful."
  • "For a non-technical person to use, Jira is not intuitive."

What is our primary use case?

We use Jira for task tracking, sprint planning, and backlog.

What is most valuable?

The dashboards are useful. You have visibility across projects and various dashboards.

The status of the different activities is also helpful 

What needs improvement?

In general, it is not user-friendly. 

For a non-technical person to use, Jira is not intuitive. If you are a developer it's fine, but we are trying to get other technical people in to look at tasks or to update a task, move it from one sprint to another sprint and it takes more effort than I would like.

I would just like to see it easier to use, and I would like the workflows to be less complex to do what we need them to do.

For how long have I used the solution?

My experience with Jira is limited, but the organization has been using Jira for three years.

We are using the latest version.

What do I think about the stability of the solution?

Jira is stable. to my knowledge, we have not had any issues with bugs or glitches.

What do I think about the scalability of the solution?

The scalability can be complex if you are using workflows.

We have approximately 20 developers and some managers in our organization who use Jira. 

How are customer service and technical support?

I have not yet used Jira technical support.

Which solution did I use previously and why did I switch?

Previously, we did not use another solution. We started with Jira.

Along with Jira, we use Microsoft Azure DevOps.

How was the initial setup?

The initial setup is fairly straightforward. 

It was fairly simple for us.

What other advice do I have?

I would recommend getting sound knowledge first. It is difficult to go back later to fix things, so try to build it right the first time.

For the functionality that exists, I think that it's good.

I would rate Jira an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SENIOR SOFTWARE DEVELOPER at Matrix Comsec Pvt. Ltd.
Real User
Good charts and reporting, customizable dashboards, and helpful filters
Pros and Cons
  • "Our company follows the Agile methodology for software development, and this product is one of the best tools for companies that do so."
  • "There are a limited number of gadgets accessible in Jira; thus, additional ones should be supported."

What is our primary use case?

Our company follows the Agile methodology for software development, and this product is one of the best tools for companies that do so.

We regularly check the tasks assigned to us, day by day, and create a work log in that task according to what has been done.

You can check today's task assigned to you by using a custom filter, which you can create on your own. We can also make a customized dashboard user-wise.

Upper-level management can analyze the chart and get an overview of the project, giving them the ability to estimate the budget and release date of the project.

How has it helped my organization?

After purchasing Jira, we started shifting to it from the older software we used, like Bugzilla. Bugzilla was being used as our bug reporting tool but after the introduction of Jira, we began to use several of its features. We now use Jira for Scrum Planning, Bug Reporting, Time Tracking, and Budget Tracking.

Day by day, the transparency of the project improves and estimating the project release date becomes easier to do. It is also easy for management-level users to check the project's budget and estimate the release date for a specific feature.

Because there are a number of charts available, looking at them will assist you with any decision that is related to your project.

What is most valuable?

As a user of the Jira, rather than an administrator, the custom dashboard and custom filter are some of the best features from my perspective.

I can manage my own dashboard and by logging into my account every day, I can get information about the day's tasks assigned to me. I can also see my timeline chart, and using that, I can see and understand what has been done in the last week/month.

I have added a gadget on my dashboard that gives me regular updates on the bugs reported by the QA team.

What needs improvement?

Jira is one of the best software applications for project management and budget tracking, but it does have some issues, as follows:

  • Firstly, the filtering feature can be improved to some degree.
  • Because JIRA has so many features, it may take some time to obtain a general knowledge of each one.
  • In order to enhance adoption in small and medium businesses, the cost should be improved.
  • I believe it will be difficult for new users to understand.
  • There are a limited number of gadgets accessible in Jira; thus, additional ones should be supported.

For how long have I used the solution?

In our organization, we have been Jira since 2017.

Which solution did I use previously and why did I switch?

Previously, we were using the Bugzilla bug tracking software for reporting bugs from the QA and FITs. Due to the number of problems that we had with it, we purchased Jira and have been using it for approximately five years.

How was the initial setup?

The initial setup was easy, and we haven't found any difficulty in that.

What's my experience with pricing, setup cost, and licensing?

The pricing is much higher than other similar solutions available in the market, and as such, the vendor should think about a price reduction to make this product more affordable.

Which other solutions did I evaluate?

We did not evaluate other options before implementing Jira.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.