Jira Reviews

Our primary use case is for our own network operations, and integrating via API with our customers network operations teams.

It created excellent data points and summary with up-to-minute information.

The informatics is the most valuable feature. It captures what we need.

The user interface could be better, but the stability is definitely there and the accuracy is good.

The GUI should have much better features like more graphical illustrations. There are some cases or benchmark data that we are trying to capture and customised into a graphical pie chart summary dashboard, but unfortunately JIRA is not able to do that.

We implemented JIRA six months ago.

The stability is good. We have around ten users as a start. 

Impressive

We have contacted technical support. Their response was prompt. 

The initial setup is not that difficult, but it's not that simple either. That is why it took us  about three to six months to get it up and finalized.

Via our in-house.

Right now the price is fair but once they move to the cloud, that model may not be attractive anymore.

It is an excellent tool to summarize and get our stacks of data into a platform for operational overview and interface tracking. It is very useful for us. 

I would rate JIRA a nine out of ten. Not a ten because of the GUI pie chart. The beauty of the dashboard is not perfect, so I subtracted some points.

Perfect for keeping track of large amounts of bugs, tasks queries and releases for fixes. 

The SaaS does the job it is supposed to: helps you keep track of your projects. What I like most is the ease of adding users and the obvious nature of what they need to do -  drag and drop is always a win. 

It is cross methodology so Scrum, Kanban... it doesn't matter, you can use JIRA.

I like how it shows the sprints remaining. Being able to instantly see where you are in a project and what is coming up is invaluable. 

Also, the ability to link a programme of projects is very helpful. I can see where all of the teams are with their individual projects but also how they fit into the overarching business plan for the year.

In reality, it's allowed me to raise and keep track of 700 tickets (bugs, queries, tasks etc) effectively. I can track what tickets are in UAT and which ones are coming out in the next software release. It's very simple. 

It allows all of those involved in a project, to see what stage their deliverables are (depending on what you allow people to view, they can see all deliverables from all teams)

Keeping everything in one central place with it obvious as to who is responsible for what, is a fantastic thing. 

It gives programme managers an overview of how a slew of projects are going. This also provides information for Exec meetings/Board meetings - visuals are always helpful to instantly show people what is happening with a programme of improvements.

Basically it allows me to see what is happening very quickly. 

I have no areas of improvement that I would push. JIRA does what I need - it allows me to assign tasks and to update my project. Any problems that I have found have been more to do with people entering with a lack of details - rubbish in = rubbish out. But that is the same with all apps.

I've used JIRA for over a couple of years, in three organisations, so I have some experience of how different places use it.

SaaS so nothing to deploy really. 

There's been the odd amount of JIRA downtime (not self hosted) and sometimes tickets that can't be accessed. 

I've not had need to contact the customer support team so I suppose that is a good thing.

Easy to configure, very fast to configure, extremely powerful workflows and schemes, integrates with other Atlassian tools as well as 3rd party tools.

Collaboration and software development lifecycle were the 2 keys that JIRA served great for. We have multiple organizations in the company already using JIRA for tracking projects.

Better JIRA Agile integration and more functionality related to JIRA Agile plugin

JIRA: 10 years

We didn't encounter any deployment issues

We didn't encounter any stability issues

We didn't encounter any scalability issues

9/10

8/10

Remedy, Bugzilla, Clearcase, TestTrack and Rally have all been replaced with JIRA with my leadership

Straightforward

In-House

60%

10 years ago 2K initially and 1K for additional plugins. recently 10K for the Atlassian Suite and additional plugins.

HP QTP, Serena Business Manager, Rally

It rocks simply.

Usability for our users and flexibility for our admins.

JIRA and Confluence have taken off here like wildfire. Our users enterprise-wide have made excellent use of these tools.

Performance and Scalability in a large enterprise could be improved.

4-5 years.

Not with deployment, but growing pains as fast as we have grown in the last few years with JIRA. We now have 7 different instances of JIRA.

Yes – we wished we would have stayed on the simple path of using the product with fewer add-ons and customization. Most of the complexity is add-ons and customizations that we have chosen to do and likely we have taken some of those too far.

Yes...We would really like to see JIRA scale into 10-100 millions issue range.

Took some getting used to but great!

Took some getting used to but great!

We switched because we wanted to remove over 3000 Lotus Notes applications. 30-40% of those applications were replaced with JIRA or Confluence.

Atlassian products seem to be very simple and straightforward if you use it simply and stick with what comes with the product. The complexity and complication comes when you introduce add-ons and customizations. The other observation is that Atlassian products seem to be less ‘conditioned’ for larger enterprises.

The ROI on Atlassian products has been tremendous. It’s been well worth the investment!

We chose JIRA/Confluence as they were solutions we can get up and running quickest, and also cheap.

Keep it simple. . . minimize the add-ons and customizations!

It's scalable.

It's easy to deploy.

The cost of the solution seems to be reasonable. 

Once the solution is deployed, it's not easy to configure. If you have a lot of capability, it's very dynamic from the back end. Therefore, when setting up the workflows, it can be a little bit complex. We did a lot of functions on managing the development and that's why maybe it's a little bit complex. Basically, in order to design a workflow in Jira, it's not a straightforward task.

From a feature perspective, not much is missing. However, they need to put some investment into the user experience. It needs to be easier to use, more friendly, especially on the configuration part. It's a hassle. You need to deal with a high learning curve in order to understand how it's configured and how it can work.

We've used the solution for more than eight years now.

The solution is scalable. 

We have more than 50 people using Jira at this time. 

We do plan to increase usage. We are growing. Since we are growing, we are increasing Jira as each member on the technology team needs an account for development, business analysis, or testing.

While the initial setup is pretty simple and straightforward, handling the configurations and the workflows can be complex. 

I didn't attend this in the development phase. In testing, I did the same effort and it took me a month to set up while I was deploying a test stream. I worked on the testing workflow as well, the defect workflow. That said, I don't know how long it takes for them to configure Jira.

We handled the setup in-house.

The licensing is per unit. My understanding is that it is pretty affordable. However, I don't directly deal with licensing.

We are just a customer and an end-user.

From a testing point of view, I would rate it at a six out of ten. I use it as a defect management tool, and it, for me, it's not easy to use.

This solution focuses on lean methodology which we have found useful and it can also be used on any device. 

In Jira Code, you can create workflows easily and distribute them within different departments. The user interface is easy to use. This is a simple solution for a new business that is not familiar with technology.

Jira's collaboration and integration with other apps and tools could be improved.

Jira does not focus on ITSM documentation and procedures. It is more advanced in user-friendly workflows but is missing the functionality of artificial intelligence AI which could be embedded in the ASM management.

I have used this solution for six years.

We are using the on premises solution which is very stable. There is a team that is currently working on its performance tuning. This solution is suitable for mid-sized companies.

Jira, compared to other market leaders like ServiceNow, provides a lot of features but focuses on service management only. I would rate it a three out of 5 for scalability. 

We have not had any issues with Jira support. There is an online knowledge base and a growing online community which helps with troubleshooting. 

The initial deployment was straightforward.

We implemented this solution internally. 

The licensing model for enterprise users is costly. We have more than 2000 users and it is becoming expensive to use.

I would rate this solution an eight out of ten. 

Our organization is a software development company. We serve financial institutes that have between 8,000 and 13,000 employees.

We use Jira for process automation and as a workflow engine on the client's side. For example, a customer can fill out a form and ask a question, which is operated by Jira, and someone will be prompted to contact you with the answer. We created the forms designer and the roof engine and handle the process with the customer contact.

We are using Jira for automatic tools, so it is run on-premise.

The most valuable feature is that it has different APIs available, with good services, and it is completely by the books.

Jira could improve the documents management level. Our customers compare it to Office 365 and Sharepoint Online. They are focused on versioning of the document; Jira is missing this in their environment. It is missing functions for collaboration, like instant messaging. Currently, we try to connect the systems, we use Jira workflow which is connected to Office 365. 

Jira is trying to push for the online version, however, our customers are not ready to do that due to safety concerns.

The features are not intuitive. It would be good if there were templates.

I have been using Jira for eight years.

Stability at the beginning had some troubles, but it is okay now. To maintain a large network, we divide it between operations and development. We have approximately six people involved.

Jira is scalable.

The initial setup depends on the project. Smaller projects where we are using minimal functionality can be quite simple. On the other hand, we have a monthly deployment process where we extend the solution, which is a complicated process because it's running a system with a lot of users.

Pricing of licensing is too high.

From a user perspective, Jira is simple to understand if they use its data functionality. If you want to extend it to custom feeds then you need further education.

If you are considering Jira, take a look at the online versioning and online pricing.

I would rate Jira an 8 out of 10. 

The primary use cases for this solution are backlog management and sprint planning. Customers deploy this solution on-premises. 

The two features that have been most valuable have been backlog management and sprint planning and tracking. 

This solution could be improved by including a different model for the overall planning perspective. There's a Jira portfolio that we aren't using. The only challenge we're facing is that we cannot see the overall planning. 

I have been using Jira for almost three years now. 

This solution is stable. On-premises, the stability is okay, but when it's cloud-deployed, I think it will be more stable. 

This solution is scalable, but I think it will be more scalable when we go with a cloud deployment. 

I have never contacted support directly, but our team that takes care of maintenance, support, and customization connects with them. 

I previously used Micro Focus ALM Quality Center for around five years. 

Installation was done by someone else. For deployment and maintenance, we have a DevOps team of two or three. 

I implemented through an in-house team. 

We don't pay for licensing because we are using the Open Source version. 

I rate this solution an eight out of ten. I think it's much better than other competitors' products.