Jira Reviews

The design of the interface is clean and not too busy visually.

I'm really new to Jira and I haven't used all of the features. However, it is quite difficult to use and manipulate. It was a little complicated for me and I don't know if it's difficult globally for others, but I had a difficult time understanding it at first. I used it for issues,  epics, stories, tasks, and sub-tasks. For first-time users, Jira could be made better to help them understand.

When you want to create something in Jira, whether it's a story or an epic on a task, you have to create a thing called an issue, and inside the issue, you have to put what type of issue it is. Either it's an epic or a story. The fact that it's called an "issue" was a little confusing for me because I didn't know where to search when I wanted to look for tasks and stories. I didn't know that I needed to search for issues and not only tasks or topics.  

I have been using Jira for approximately one month.

Jira has been a stable solution.

I have found Jira to be scalable.

We have 20 people in my company using Jira.

The setup of Jira was simple.

I did not compare Jira to other solutions.

I have not had a lot of time to explore the solution. My rating might be higher if I had used it more.

I rate Jira a three out of five.

We use it for Kanban boards, bug reports, and some workflows.

It has enabled us to keep track of features or projects. Previously, we used to manually keep track in Office. We now have a centralized repository for all the information.

I like that you can comment almost anywhere, and you can leave a trail. That's the most useful thing.

I don't know if it's the way it's deployed in the organization, but the interface we are provided is not as customizable as other tools. The multi-language report is not enabled in our installation. I don't really know if it's something related to the tool or our installation.

It is pretty good. I haven't had any problem with it.

We haven't had any problems with scalability. It doesn't feel slow. It hasn't been down. It's working pretty well.

Its users are in the hundreds, but I don't know specifically. It is available to everyone in the company, and it could potentially be used by anyone. We all are allowed to use it and implement it as we see fit.

I have local technical support. That's our first line of support, and they contact Jira technical support if needed. 

I'm just a user. I don't know.

General advice would be to find out about customization features and multi-language support features.

I'm not a heavy user of this solution. From what I've used, I would rate it an eight out of 10.

My primary use case of Jira is as our project management tool for monitoring and planning.

The most valuable features are the speed and especially the search capability - I don't think any other platform can compete on those.

The main area for improvement is the high cost of the product.

I've been working with Jira for two years.

There are some small issues with stability, like unexpected updates, but overall it's good.

I think you can scale Jira as far or as big as you want, it's very scalable.

Jira's technical support is easy to communicate with, and they are very responsive.

This product's cost is much higher compared to other platforms, but it's worth the extra cost. Some add-ons are only available at additional cost.

Jira is easier to configure than other platforms like DevOps. It's fairly easy to learn so long as you dedicate some time to it and is easier to use than other solutions. I would rate this solution as nine out of ten.

We use Jira for enterprise planning.

We like team collaboration and cross-functional collaboration.

The history with Jira is that it is a bit complex for many users.

There are too many features.

The user interface is complex.

I have been working with Jira for five years.

We are migrating to the latest version.

Jira is pretty stable.

It is scalable enough.

We have 1,000 users in our organization who are using Jira.

We plan to increase our usage.

Before Jira, we did not use any other solutions.

The initial setup is straightforward, nothing out of the norm.

We had a perpetual license but have changed to a subscription.

We are not satisfied with the pricing. It has become more expensive.

We would prefer it to be cheaper.

We evaluated other solutions before choosing Jira. We chose Jira because it is widely used.

I would rate Jira an eight out of ten.

I work for an insurance company that has developers who need to be tracked. We're working on converting the spreadsheet into a Kanban flow environment. I'm the program manager/master. 

The solution is very powerful, has many good features, in particular a good reporting capability. I like many of the features, and I have the benefit of having a very skilled Jira administrator helping me out because I'm a PM. 

The solution is not as intuitive as it should be and you have to play around with the environment quite a bit before you get a handle on how things work. One of the issues is that it's usual for a ticket to have a primary developer on it and other people supporting, but that's not possible in Jira. They have a very thick policy and a ticket can only have one assigning, although it may be possible to do it as a number coding, I'm not sure. I'd like to see the solution include a feature whereby you can link stories visually, to explicitly show the connection between a user story and a task. 

I've been using Jira for several years. 

Scalability of the solution seems fine.

Technical support could be improved. When you submit a ticket, it can take two or three rounds before you get what you're looking for. I send the ticket and receive an irrelevant response, which doesn't help. You can go backwards and forwards with them and never get there which is very frustrating. I'm not sure if the user community is that helpful. I've submitted two questions but haven't yet received a response. 

The initial setup was quite complex. 

The solution is fairly good at doing a lot of things, and is potentially very good, but it takes some getting up to speed on. I've used a product called Kanban Flow, and that's very intuitive, very easy to use. Jira seems to be more complicated and requires having specialists on board so that if you have a problem, you can get help immediately without having to go through the ordeal of submitting a ticket and waiting two or three days to get a response, which may not be helpful at all. 

I rate this solution a five out of 10. 

We are basically using it to support the UAT tasks. We are also using it for IT support task handling and working together as a team in our company. 

At my workplace, we are using its most updated version.

I'm working in the IT department, and the ticketing system is the most important service for us. We are also using some automation add-ons. It a very good product for handling tickets and tasks and managing processes. It is also very useful and easy to use.

It would be very practical if you can more freely reach the information that is already inside the system. Currently, we have to buy add-ons for it. There is a lot of information in the Jira system that you can handle only through add-ons. You cannot reach such information on your own. If you want to use this information, which is already in the system, you have to buy some add-on to use. For example, information about how much time an assignee is spending on a ticket is there in the system, but you cannot access it without an add-on. JQL is a very good way to reach the data inside Jira. If we can reach more objects, even through JQL, it would be great.

There are a few small functions that we are missing in it. For example, you cannot rate a ticket. If you would like to use a rating for a ticket, you cannot give stars or something like that.

I have been using this solution for more than five years.

We rarely come across any issues. Sometimes, it slows down a little bit, and then usually, we just have to rebuild the index. That's all. It needs lots of resources and CPU memory. If the resources are okay, we don't feel any problem with it.

It is probably easier to scale on the cloud. The on-premise is not so scalable, but if you can define the resources, it works well.

In terms of the number of users, we have around 750 users.

We do not directly contact Atlassian. We have a support company that helps us with any situation.

It is simple to initiate or install the product. It is easy and simple, but if you make some designs inside and build some projects with some automatization, it can be more complex.

We first tried to build the system inside the Docker environment, but it was not a success. So, we switched to the normal installation mode. Installing the product and making it work took just a few days. It included building servers and a database.

We do it on our own, but we have some strong support. We have outside support in case of any problem with it.

In terms of maintenance, you have to do the updates. You have to upgrade the system and handle the add-ons versions. If you build the inside environment in the Jira, you always have to fast forward to the project.

We have two teams to handle the maintenance. For standard maintenance, where you are upgrading the versions, we have an IT professional team for it. For the inside environment of the Jira projects and automation functions, we have a service management team.

If you are using just Jira, it is cheap, but if you start to use it and you feel you need some more services or more functions, then you have to buy add-ons, which can make it expensive.

I would recommend this solution. I would rate Jira an eight out of 10. It is definitely not perfect, but it is almost perfect.

When you are engaged in an Agile development environment, most of the handling and tracking of the stories are handled in Jira. It can also be used for handling and tracking requests in a ticketing system.

I am a consultant from the quality and design part of the work that we do, and I help people introduce tools into their system. Currently, I am only working with one customer that is using Jira. In the past, I have had five or six who were actively using it.

This solution covers almost all of the types of uses that we have, from an Agile perspective. All of our requirements are supported by it.

This product provides you a good view of the status of your projects.

When I was managing projects that started from epics and moved to multiple tasks, I found that the integration of epics and user stories could have been a little easier. I've seen people struggling to use that aspect of Jira. I think that there is some ease of use that could be brought in to improve certain things.

I have been working with Jira on and off for the past six to seven years.

This is a stable product.

I have not used Jira for really huge projects. I have had groups of between 30 and 40 people and for that size, there were no issues with scalability.

We have asked a couple of questions from technical support and I don't recall having any issues with that. Everything was as expected.

I have not completed an installation myself, but my understanding is that it is quite straightforward. I am familiar with cloud-based deployment but I believe that it can be deployed in a private environment, as well.

One of my customers told me that they were receiving better pricing for a similar tool from Microsoft. Specifically, the total cost of ownership was cheaper with Microsoft.

This is definitely a tool that I would recommend to people, depending on their needs.

In summary, it is a good product and the only room for improvement that I can see is that it needs better integration.

I would rate this solution an eight out of ten.

We are using the solution for project and defect management, and task tracking.

There could be some improvements in the project management and portfolio level features. I think they could bring more flavours of Agile to Jira, that would help.

I have been using the solution for approximately eight years.

We have found it to be very stable.

The solution is very scalable and flexible. It's one of the best products that we have been using. We currently have 80 users using the solution.

The configurations for the installation are very well documented on Jira sites. You can just go there and it has everything you need. The installation did not take much time, it was straight forward. 

We had one internal administrator do the implementation, the configurations are straightforward.

I would recommend this product to others. 

I rate Jire a nine out of ten.