Jira Reviews

We use this solution for our scrum team and user story management.

This solution assists us with being able to quickly and easily start sprints and keep accurate track of them, including billing using a time-tracking add-on.

This solution is very easy to set-up and use. It is very intuitive.

The permissions can be challenging to get right.

We have been using this solution for five years.

We use this solution for Agile Scrum-Based DevOps on AWS with a Linux, Cloud-Based SaaS environment for mission-critical applications.

JIRA has increased the transparency of DevOps and it has enforced systematic, process-driven, communication.

The most valuable features are the customized Dashboard, Sprint Planning, and Automatic Notifications.

This solution would be improved with the inclusion of integration with SVN, and auto-sync with the build release number. I would like to see a more customized workflow, as well as support for the Google Doc storage of Documents.

Four years.

Requirements management.

It enabled us to track and manage product commitments over the entire enterprise.

One form for each feature/item.

Better ability to add numbers in ad hoc queries and search results, e.g., total development cost estimates.

We didn't use a different solution.

It's really for Agile projects with storyboards, and then defect management.

The performance has been okay.

It has improved the Agile process in our company.

A lot of people in the business work with this tool so when you are searching for a new employee you don't need to train them on this tool. 

The reporting and the view, from a story to a defect, should be improved in the next releases. For example, how many boxes are assigned to one story, or how many tests are run on one story, and so on. This is what I miss in the tool at the moment.

The stability is very good.

We are about 700 - 800, and it works. Not all use JIRA but in IT we are 100 people.

I have not personally been in touch with support, but I think the support is very good. I haven't heard anything wrong with it.

We have two organizations. One is development, and they work JIRA. And the other is the business, which is responsible for testing. At the moment, we are going in the direction of DevOps and more Agile, and we would like to merge our tools together.

The important criteria when selecting a vendor, in my opinion, are that the vendor should be flexible, cheap, and the support should be excellent.

I rate it an eight out of 10. It's easy to use. People can become productive with this tool in a short time, and it is really the right solution for an Agile environment.

A lot of solutions show very well on paper. When you are selecting a solution, do a proof of concept in the environment.

One of the valuable features is traceability from requirements to test cases.

Traceability was not available before. This is a great advantage for audits

I would like to see test execution modules.

We have used this solution for three years.

We encountered only a few issues with stability.

We did not encounter any issues with scalability.

Technical support is good. We use Beecom as the provider.

QC was used here, but I do not know why they made the switch.

JIRA can be parametrized quite intensively. Once you understood how it works, it works well.

We started here with this product, after the decision was made.

Use Beecom as the provider.

User friendly, easy to set up and maintain. Great integration along other Atlassian tools. Application can be enhanced either with free plug-ins or you can create your own.

Seamlessly merged efforts between quality and R&D.

Missing a Requirement Management piece on the suite.

Maintained by a big company. Simple installation process. Extremely customizable. Front-to end exposure (repository, issue tracking, feature management, etc.). Enormous user base with lots of exposure. Add-on plugins. Excellent documentation and support. We can take advantage of the 10 user certificates of confluence and green hopper. Will be good to use when the project is going to start.

Generally, customization, granted that it is done only at system productions state, is hard and time consuming. Most of functionality that is not required for use of system, cannot be deactivated; you need to dig through all superfluous stuff, in many cases. Even though JIRA documentation is immense and solid, filled with tutorials, you really need docs, to use JIRA, the system is so complex that you need to read docs almost for every customization task and even then, some views are hard to understand.

We primarily use the solution for customer service and managed services, and for all the workflows for the services. It's also a bit of a CRM. We use it largely for technical support.

The solution provides an integrated platform for customer service. It's good at organizing our technical support for clients.

The solution has been very stable overall. We haven't had any issues with performance.

The pricing is reasonable. It's not too expensive.

The UX and UI could be better. It's something they need to improve upon. It needs to be updated and made more modern.

It would be ideal if the solution could be available as a mobile application.

We would like the solution to be a little less costly, although, overall, the price isn't bad.

I've been using the solution for five years or so. We've been using it for a while at this point.

I've found the stability to be very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance has been good.

We've never reached out to technical support for help in the past. I wouldn't be able to speak to the level of service they provide.

We did not previously use another solution. We do not want to switch to something new at this time either.

Unfortunately, I was not a part of the company when it was originally set up. I have no idea how the implementation went. I wouldn't be able to comment on if it was easy or difficult and/or how long it took to deploy.

While, of course, in general, we always want the pricing to be lower, it's pretty reasonable. The costs aren't too bad.

We are just a JIRA customer and an end-user.

We are using the latest version of the solution. I'm not exactly sure of the version number.

We do not plan to switch to another solution. We're quite happy with this product overall.

I would rate the solution at an eight out of ten.

Public Cloud