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Technical Director
Real User
Fast and easily scalable with lots of functionality
Pros and Cons
  • "Jira is very useful for project management for internal projects."
  • "We'd like to see more collaboration tools implemented within the product itself."

What is our primary use case?

Our company is a consulting company and then we are an Atlassian partner as well. Therefore we use many functions of Jira. It's sometimes project management and sometimes to communicate to outside customers.

What is most valuable?

The solution is very fast.

It's a very useful tool. Jira is very useful for project management for internal projects. 

We can easily communicate with many things easily in Jira.

There's the ability to easily customize the product. There's lots of great potential functionality.

The solution is stable.

You can scale the product very well.

What needs improvement?

We'd like to see more collaboration tools implemented within the product itself. 

The product needs to allow for more communication between individuals and teams. 

The solution could always use better reporting. 

For how long have I used the solution?

I've been using the solution for four or five years. 

Buyer's Guide
Jira
March 2025
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. it doesn't crash or freeze. 

What do I think about the scalability of the solution?

This is the type of tool that would work well for any size of organization, from a smaller company to a very large enterprise. 

The product is very easy to scale and extend the user license. In terms of functional expansion, for projects, it's very easy to expand. You can do so in no time. It's very quick.

How are customer service and support?

For the most part, we are satisfied with technical support. Sometimes in some areas, if you find a bug on Atlassian, they respond quickly. However, sometimes, they are slower. It can really vary. For the most part, they really try to get to things quickly. 

How was the initial setup?

The initial setup is different and is case by case, however, for a single person or scrum team, it's not too hard. The process is simpler on smaller setups. The more processes the company needs, the more complicated the solution gets during implementation. 

We have our own engineer team internally that handles maintenance. We have no problem with maintenance tasks. It's not too hard to handle. 

What about the implementation team?

We provide implementation services to our customers.

What's my experience with pricing, setup cost, and licensing?

Jira pricing is very difficult to pin down. They stopped another licensing version earlier in the year, in February. Now they have only data center licenses and then cloud licenses. These are more expensive than a server license. With a server license, you pay once. When you get a cloud license, it's an ongoing annual cost. We would have preferred if the old licensing model was kept.

What other advice do I have?

We are Atlassian partners. 

We are using the current version, the latest version right now.

We use both cloud or on-premises deployment models. It's a hybrid approach.

I'd rate the solution at a nine out of ten. I'd recommend the product to other users. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1611300 - PeerSpot reviewer
Chief Software Architect at a tech vendor with 11-50 employees
Real User
Scalable, great for project management, and is very stable
Pros and Cons
  • "Overall, the solution is very nice and has a variety of great features."
  • "For me, the solution is too complicated as it has too many features. It would be nice if they could streamline things."

What is our primary use case?

We mainly use the solution for project management. We are using Jira for our software development purposes only. Usually, we create a Jira project for each project and develop it according to its size. We assign team members who will belong to those projects, each project. Then, we manage everything using Jira.

Basically, the main purpose of using Jira is just planning and then checking issues. That's all for now.

How has it helped my organization?

We can lean on Jira completely during projects, even in terms of all the small things, surrounding planning. There are error reports, and we can take in the progress. We are not using any other tool except Jira for managing software development, including the testing and reports and following up.

What is most valuable?

Overall, the solution is very nice and has a variety of great features. 

The stability of the solution has been quite good.

We haven't had any issues with scalability.

It's a very useful project management tool.

What needs improvement?

For me, the solution is too complicated as it has too many features. It would be nice if they could streamline things.

They can make it a little bit better in terms of the user interface. Some things are very scattered. It is a bit confusing. They developed a new user interface, and I cannot follow the changes. There's documentation, however, it's not so good.

The solution has a pretty steep learning curve. It would be great if they could lessen the learning curve by providing more templates and ready-made options for new users to take advantage of.

For how long have I used the solution?

I've been using the solution for almost two years. It's been a while.

What do I think about the stability of the solution?

In terms of stability, we haven't experienced any crash or anything like that. There are no bugs or glitches. We haven't suffered any issue with the Jira service itself so far.

What do I think about the scalability of the solution?

Due to the fact that we are using the cloud service of Jira, we don't have any experience with any lagging or delaying or any of those kinds of issues yet. The team is managing this scalability and can scale up and down their resources automatically in the background. I don't have any issues with the scalability that's provided.

We are a small organization. We only have a team of 20 developers. We might increase usage in the future, should our team grow.

How are customer service and technical support?

We haven't had to reach out to technical support just yet. I can't speak to how helpful or responsive they are.

How was the initial setup?

I wasn't directly involved in the implementation process. I can't speak to what cloud the product is on or the exact details of the deployment.

We have only two people for the Jira management. We are only paying attention to security. We ensure we are giving the right permission to the right person, that is the only factor we are focusing on. 

What other advice do I have?

We are just customers and end-users.

As we are using the cloud version of the solution, we are always on the most up-to-date version.

For simple project management, Jira is too much. If you want to manage a project precisely, however, then I can recommend Jira. It's not only a software-specific version. There are different versions of Jira so that you can apply it to different areas - not just software. That is one good aspect. I'd say that it is very polished, and has a very well-defined approach to project management. 

I'd rate the solution at a nine out of ten. We've mostly been happy with how it's worked for us.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Jira
March 2025
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
PeerSpot user
Tech Lead at a aerospace/defense firm with 10,001+ employees
Real User
Agile with the GreenHopper plugin is most valuable to us, but it should have CLI or some other deployment mechanism that prevents duplicate efforts.

Valuable Features

Defect Management, Issue Management, and the GreenHopper plugin with Agile.

Room for Improvement

They should provide CLI or some other deployment mechanism that improves productivity by avoiding duplicate efforts.

Use of Solution

6 years as a user, and 1 month evaluation period

Deployment Issues

During an upgrade we found an issue.

Stability Issues

Yes, this is not stable as compared to other tools I managed.

Scalability Issues

Yes, scalability is an issue. Performance decreases.

Customer Service and Technical Support

Customer Service:

7/10

Technical Support:

7/10

Initial Setup

Straightforward

Implementation Team

Ourselves

ROI

I would rate it a 5 on scale of 10, but again it depends how large is the team, company size, overall features needed and the instance you want to manage.

Pricing, Setup Cost and Licensing

When we used it, it was a low-cost solution but now the costs have increased. The team has to look into long term costs.

Other Solutions Considered

Yes, other defect management tools available on the market when I first evaluated JIRA 6 years ago.

UI of this tool is good.

Other Advice

Small teams and small projects may consider this as good option.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user192336 - PeerSpot reviewer
it_user192336Engineering Manager at a healthcare company with 10,001+ employees
Real User

Could you expand more on your statement:

"They should provide CLI or some other deployment mechanism that improves productivity by avoiding duplicate efforts."

We've always done upgrades via command line. Are you talking about deploying JIRA itself or new projects?

reviewer1795125 - PeerSpot reviewer
Cyber Security Consultant at a tech services company with 10,001+ employees
Real User
Good performance, with real-time collaboration, but the integration could be improved
Pros and Cons
  • "We integrate Jira with QRadar which is helpful."
  • "I would like to see more integration available with more tools."

What is our primary use case?

We use Jira for ETCM. It's for ticketing with QRadar.

What is most valuable?

We integrate Jira with QRadar which is helpful.

The performance is quite good.

It has real-time collaboration. 

It provides good visual data easily.

What needs improvement?

While Jira integrates well with QRadar, it is not integrated with Splunk for example.

I would like to see more integration available with more tools.

For how long have I used the solution?

Jira is not used in my company; in fact, it is not used at all. Jira is a project management tool that I use at school and during my internship.

What do I think about the stability of the solution?

Jira is stable. I have not experienced any issues with the stability of Jira.

What do I think about the scalability of the solution?

We have not had any issues with the scalability of Jira.

How are customer service and support?

They provide technical assistance. Whenever you need something technical, they are quick to respond.

Which solution did I use previously and why did I switch?

The price seems reasonable to me. It's very similar to Splunk. 

I don't believe it is expensive. 

I'm not sure if they provide a free version, but we need free versions of everything to try before we buy. 

I believe we simply require a longer, free version.

How was the initial setup?

The initial setup is simple. I didn't do it myself, but I've read the support, the guide, and it appears to be simple.

Which other solutions did I evaluate?

I did some research for a school project. I needed to compare it to Splunk and a few other tools. As a result, I'm not particularly interested in purchasing them.

What other advice do I have?

I don't use Jira very often, and I don't have a lot of experience with it.

I would rate Jira a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1161417 - PeerSpot reviewer
Development Team Manager at a tech services company with 501-1,000 employees
Real User
Highly flexible, simple to understand, and beneficial ticket tracking
Pros and Cons
  • "Jira's most valuable features are ease of use, simple to understand, and highly flexible. Additionally, you can use kanban or scrum which is a benefit."
  • "The reports in Jira can be improved, especially for test reports. I find it difficult to customize and integrate for different testing purposes."

What is our primary use case?

I use Jira for user stories, tasks, bugs, track releases, track backlogs issues, burndown, and test reports.

How has it helped my organization?

Jira has helped our company because it is easy to track releases and deployments. It is easy to track which tickets have been done or are still pending and left to be completed.

What is most valuable?

Jira's most valuable features are ease of use, simple to understand, and highly flexible. Additionally, you can use kanban or scrum which is a benefit.

What needs improvement?

The reports in Jira can be improved, especially for test reports. I find it difficult to customize and integrate for different testing purposes.

The out-of-the-box version of Jira has minimal to no testing functionality. I have to use Zephyr to be able to track testing. The time logging is also not easy to use, or user-friendly.

In the next release of Jira, there should be test cases in the test reports. Better burndown and burnup reports should be enhanced. Additionally, the usability of time logging could be better.

For how long have I used the solution?

I have been using Jira for seven years.

What do I think about the stability of the solution?

Jira is stable and reliable, we have not had an issue.

What do I think about the scalability of the solution?

I have found Jira scalable.

We have approximately 50 people using the solution in my organization.

I use the solution extensively in my organization, I use it daily.

How are customer service and support?

I have not contacted support from Jira.

Which solution did I use previously and why did I switch?

When I came to this company I had already used Jira. Previously, I was using quality control from Quality Center and Azure DevOps.

How was the initial setup?

The initial setup was straightforward overall. The process takes only 10 to 15 minutes. However, the setup could improve.

What about the implementation team?

We did the implementation of the solution in-house.

We have two administrators that do the patching and maintenance of the solution.

What other advice do I have?

I would recommend Jira to others.

I would advise others to be sure to do the reports correctly because there can be some challenges in reporting and in the testing phase.

I rate Jira an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1656303 - PeerSpot reviewer
CEO and Founder at a computer software company with 1-10 employees
Real User
Easy to use, user friendly, and highly reliable
Pros and Cons
  • "The solution is easy to use and user-friendly."

    What is our primary use case?

    We use Jira to manage our software development lifecycle. Additionally, it can be used to communicate between teams and as a management tool, it has many abilities.

    What is most valuable?

    The solution is easy to use and user-friendly.

    For how long have I used the solution?

    I have been using Jira for approximately 10 years. 

    What do I think about the stability of the solution?

    Jira is highly stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 400 people using the solution in my organization.

    How are customer service and technical support?

    The technical support is very good. They have different ways to get in contact with the support, such as chat.

    How was the initial setup?

    The installation took a couple of weeks. It was a distributed architecture that was quite easy to implement.

    What's my experience with pricing, setup cost, and licensing?

    We are on an annual license and could be less expensive.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Jira a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Enterprise Solution Architect at a computer software company with 201-500 employees
    Real User
    Not user-friendly, and the interface needs improvement, but it's stable and well-known
    Pros and Cons
    • "The most valuable feature of Jira is that it's a well-known tool that many people are familiar with."
    • "It is not user-friendly."

    What is our primary use case?

    I'm a consulting company. I provide solutions for many companies, and in some cases, I implement Jira. DevOps is something else that I provide for my clients.

    Our clients range in all sizes. I have microscopic clients, such as a one-man company, and on the other end of the spectrum, I have the New Zealand government, for example.

    What is most valuable?

    The most valuable feature of Jira is that it's a well-known tool that many people are familiar with.

    What needs improvement?

    Jira is not the best tool; I just don't like it.

    I am not looking to improve Jira. I have transitioned to using Azure DevOps or GitHub.

    I don't like the interface or the way it is structured. I prefer the way it is done in Azure DevOps.

    It is not user-friendly.

    For how long have I used the solution?

    I have been acquainted with Jira for approximately five years.

    What do I think about the stability of the solution?

    Jira is a stable solution.

    How are customer service and technical support?

    I have not contacted technical support.

    Which solution did I use previously and why did I switch?

    We are also providing Azure DevOps.

    I would recommend DevOps because it is more user-friendly and easier to use.

    How was the initial setup?

    I was not involved in the initial setup of Jira.

    What other advice do I have?

    I would rate Jira a five out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1377360 - PeerSpot reviewer
    Line Technical Agent at a comms service provider with 1,001-5,000 employees
    Real User
    Straightforward, easy to use, and scalable
    Pros and Cons
    • "It is very straightforward and easy to use."
    • "It should be less expensive."

    What is our primary use case?

    We are using it for project management. We have cloud and on-premises deployments of this solution, and we are currently using its latest version.

    What is most valuable?

    It is very straightforward and easy to use.

    What needs improvement?

    It should be less expensive.

    For how long have I used the solution?

    I have been using this solution for about five years.

    What do I think about the scalability of the solution?

    It is scalable. We have about 500 users.

    How are customer service and technical support?

    I don't have any experience with their technical support.

    How was the initial setup?

    It is easy to install. It takes one to two days.

    What about the implementation team?

    Our team handles its deployment and maintenance. We have a team of three people to manage it.

    What's my experience with pricing, setup cost, and licensing?

    Its price is fine, but we would like it to be less expensive. We are paying on a yearly basis.

    Which other solutions did I evaluate?

    We didn't evaluate other products.

    What other advice do I have?

    I would 100% recommend this solution to others. We plan to keep using it.

    I would rate Jira a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2025
    Buyer's Guide
    Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.