What is our primary use case?
We mainly use the solution for project management. We are using Jira for our software development purposes only. Usually, we create a Jira project for each project and develop it according to its size. We assign team members who will belong to those projects, each project. Then, we manage everything using Jira.
Basically, the main purpose of using Jira is just planning and then checking issues. That's all for now.
How has it helped my organization?
We can lean on Jira completely during projects, even in terms of all the small things, surrounding planning. There are error reports, and we can take in the progress. We are not using any other tool except Jira for managing software development, including the testing and reports and following up.
What is most valuable?
Overall, the solution is very nice and has a variety of great features.
The stability of the solution has been quite good.
We haven't had any issues with scalability.
It's a very useful project management tool.
What needs improvement?
For me, the solution is too complicated as it has too many features. It would be nice if they could streamline things.
They can make it a little bit better in terms of the user interface. Some things are very scattered. It is a bit confusing. They developed a new user interface, and I cannot follow the changes. There's documentation, however, it's not so good.
The solution has a pretty steep learning curve. It would be great if they could lessen the learning curve by providing more templates and ready-made options for new users to take advantage of.
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For how long have I used the solution?
I've been using the solution for almost two years. It's been a while.
What do I think about the stability of the solution?
In terms of stability, we haven't experienced any crash or anything like that. There are no bugs or glitches. We haven't suffered any issue with the Jira service itself so far.
What do I think about the scalability of the solution?
Due to the fact that we are using the cloud service of Jira, we don't have any experience with any lagging or delaying or any of those kinds of issues yet. The team is managing this scalability and can scale up and down their resources automatically in the background. I don't have any issues with the scalability that's provided.
We are a small organization. We only have a team of 20 developers. We might increase usage in the future, should our team grow.
How are customer service and support?
We haven't had to reach out to technical support just yet. I can't speak to how helpful or responsive they are.
How was the initial setup?
I wasn't directly involved in the implementation process. I can't speak to what cloud the product is on or the exact details of the deployment.
We have only two people for the Jira management. We are only paying attention to security. We ensure we are giving the right permission to the right person, that is the only factor we are focusing on.
What other advice do I have?
We are just customers and end-users.
As we are using the cloud version of the solution, we are always on the most up-to-date version.
For simple project management, Jira is too much. If you want to manage a project precisely, however, then I can recommend Jira. It's not only a software-specific version. There are different versions of Jira so that you can apply it to different areas - not just software. That is one good aspect. I'd say that it is very polished, and has a very well-defined approach to project management.
I'd rate the solution at a nine out of ten. We've mostly been happy with how it's worked for us.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Could you expand more on your statement:
"They should provide CLI or some other deployment mechanism that improves productivity by avoiding duplicate efforts."
We've always done upgrades via command line. Are you talking about deploying JIRA itself or new projects?