Jira Reviews

We use the solution to track all projects and management activity.

There are a lot of plugin integrations available right now that are continuously being updated. We have recently worked on ways we can integrate with the DevOps.

I have found the tracking, project and task management most valuable in this solution.

They could improve the solution by having a multiple project dashboard to be able to manage many projects KPI's at once, this would really be helpful.

In the next release, I would like to see task creation management simplified and overall usage streamlined for new users.

I have been using Jira for four years.

We are extensively using this solution for all of our projects across the entire enterprise. It has shown that it is able to be scaled effectively.

I have never had any problems with this solution to need to use the technical support.

The installation was not complex, I did not find any difficulites.

I would advise others wanting to purchase the solution that they can improve their business UX. This solution has been established in the market and is commonly used in many project management sectors because it can be easily used once you have experience. If you are new to this solution it could be confusing to some people because there is not a proper project flow. For example, Once you create a ticket or any task, you are not able to see what you just created in the notification area. Currently, you receive a pop-up and it will go off after some time, if you do not click the pop-up when it comes up you will have to refresh, go back to the project, and then find out the task from there. This could be simplified in the future.

They provide a product that is very good but in terms of a presentation, they have room to improve.

I rate Jira a nine out of ten.

We primarily use the solution for project management purposes.

The solution offers up great transparency that makes it possible for everyone inside the departmental organization to see what's happening.

The prompt board really helped us out on projects. The scrum boards and the representation of the product backlog that helped us a lot as well. It's great for project management.

In general, although we use JIRA, we never really learned how to use it properly. The learning curve of the solution is high. It has a lot of power, and yet we don't understand its capabilities.

There needs to be more training modules and more emphasis from the company on proper training and product overviews so that users really understand its capabilities and can actually use the solution effectively.

I've been using the solution for nine years.

I do recall that there were a few times when servers went down, however, I don't really remember that much about why it happened. Usually, it got fixed very quickly. Largely, the usability was good.

In our organization, we had about 200 people using it and we didn't really have any problem with scalability. 

Technical support is good, however, we haven't really used them on many occasions. We never have really dug into the solution to understand it, and therefore we didn't really need the help of technical support to walk us through anything.

We're just customers. We don't have any type of professional relationship with Jira. We aren't integrators or resellers.

I'd rate the solution seven out of ten. I'd rate it higher, however, if the solution wasn't quite so dense and complex. It would be helpful if there were training modules to help teams and users better utilize the full solution. As of right now, we've never really mastered the solution to its full capacity. I'm sure the solution has much more to offer, however, we have only really dug into some basic features. Our organization doesn't really emphasize the usage of the system.

I'd recommend those considering using the solution to really get some training before they begin and to maybe try doing some pilot projects to test its capabilities. Jira, as is my understanding, does offer a free trial, and new users would benefit from taking advantage of that.

Defect Management, Issue Management, and the GreenHopper plugin with Agile.

They should provide CLI or some other deployment mechanism that improves productivity by avoiding duplicate efforts.

6 years as a user, and 1 month evaluation period

During an upgrade we found an issue.

Yes, this is not stable as compared to other tools I managed.

Yes, scalability is an issue. Performance decreases.

7/10

7/10

Straightforward

Ourselves

I would rate it a 5 on scale of 10, but again it depends how large is the team, company size, overall features needed and the instance you want to manage.

When we used it, it was a low-cost solution but now the costs have increased. The team has to look into long term costs.

Yes, other defect management tools available on the market when I first evaluated JIRA 6 years ago.

UI of this tool is good.

Small teams and small projects may consider this as good option.

Our primary use case is for project management and defect tracking. We are customers of Jira and I'm the quality manager. 

We use multiple plugins and tools which are integrated with Jira. It provides good output as we expected and we are basically hoping to increase the number of users. It's a user-friendly solution. 

I think the automation feature needs to be more user-friendly because not everybody knows about coding. The automation should be customized so that it's easier to use. 

I've been using this solution for four years. 

Stability is great now that we've moved to the cloud. 

Scalability is good. We initially had 100 users and we now have 250 without any problem. 

The support is good and available whenever we need it. We have been interacting with them for our query resolutions, as we have certain challenges that we're dealing with day-to-day.

The initial setup was quite straightforward. We used an integrator for deployment. We have a dedicated team for maintaining Jira.

I would recommend this solution and rate it nine out of 10. 

We use Jira to manage our software development lifecycle. Additionally, it can be used to communicate between teams and as a management tool, it has many abilities.

The solution is easy to use and user-friendly.

I have been using Jira for approximately 10 years. 

Jira is highly stable.

The solution is scalable.

We have approximately 400 people using the solution in my organization.

The technical support is very good. They have different ways to get in contact with the support, such as chat.

The installation took a couple of weeks. It was a distributed architecture that was quite easy to implement.

We are on an annual license and could be less expensive.

I would recommend this solution to others.

I rate Jira a ten out of ten.

We use Jira for our in-house projects. We use Jira Cloud and Bitbucket. We are not actively using Confluence.

We are a small company. We can manage our project tasks with other tools, but I prefer to use Jira on the cloud because people forget what they have done, and we need to see who did which task and when.

We love the bulk edit feature. Jira also integrates well with Bitbucket. 

Workflows can be improved. We don't use workflows because we can't handle that much complexity. Its interface could be more intuitive for workflows.

I have been using this solution for three years.

It is very stable. I have been using this solution for three years, and I never had to contact their support.

It is scalable. We have six people who use Jira at the moment, and they don't have any issues related to slow response. Everything is fine for now.

I never had to contact their support.

In this company, I have only used Jira. In earlier companies, I have used other tools such as Microsoft Project, Redmine, and Service Bus. 

It is easy to set up. We can use project templates. We can use classic projects templates or create new templates. Classic is enough for us. Our management doesn't want reports from us. We use templates for our daily progress.

Its price is good and similar to other products. It is about five or six dollars per user.

I got it set up when I joined this company, and now I manage users here. It has integration with Bitbucket. It is fine for us.

I would rate Jira a nine out of 10.

Most of our company is using Jira for IT projects. We had an internal project with which I was involved, and I touched on it a little bit. We have its latest version.

I liked the flexibility of the application. It was pretty user-friendly.

If you're not a technical person, it might not be very user-friendly.

I have been using this solution for the past 12 months.

It was stable. I don't recall any bugs or glitches.

My impression is that it was pretty scalable. We have 10 to 12 people who use it. They are IT managers, directors, and developers.

I did not have to use tech support.

I used to use Microsoft Project in a different organization. In my current organization, I have been working for two years, and Jira is the only tool that they have used as far as I know. They are two different animals.

I wasn't involved in its setup.

I would rate Jira an eight out of ten because of its flexibility. I like the controls on it.

Right now, I'm just trying the solution out. I'm doing a POC.

The solution helps a lot with scrums.

It's great for development. 

The documentation is quite good.

It has some automated software testing which is useful.

I'd like some more features around software testing. I'd like to see some more stuff done around data testing. That's what I'm most interested in.

They could be better around generating documentation and essentially helping with test scenarios, test cases, or test results in a way that is more user-friendly.

The product needs to be more flexible to adapt more effectively. Sometimes you fix the style or the format and it might not suit the environment. I'd like to be able to more effectively configure it.

I've only used the solution for less than a year at this point. It hasn't been too long.

The solution is quite stable. It's not really buggy and it doesn't crash or freeze. It's pretty reliable.

The product can scale if a company needs it to. They should be able to expand it to have it meet their needs.

I haven't really dealt with technical support. I study the solution mostly on my own. I've never spoken to them and therefore can't speak to how their services are.

In a few months, once I have used it on a deeper level, I may get the chance to reach out. However, as of right now, that has not been the case.

The initial setup is not complex at all. It's quite straightforward. We didn't have any issues with it.

I'm not sure how long the deployment takes. I'm a lecturer and consultant, and therefore my role is more to help people use the tool rather than set up the tool for them.

I use the free version of the solution. We don't pay for it at all. 

I use the current version of the solution.

Right now, I'm on the free version. I'm just trying it out right now, to see if I like it.

I would recommend the solution to other organizations.

Overall, I would rate it at a seven out of ten.