Jira Reviews

We use Jira primarily for Agile development and change management.

The most valuable feature is its flexibility. There is flexibility in the structure, lifecycle, and workflows that you want to work with.

The interface is user-friendly.

I would like to see more robust release management within the tool. We're not able to use it at this time because of compliance issues within our industry. At this point, I'm not confident that it can meet the requirements.

I have been using Jira for about two years.

This product has steadily improved since the time I started working with it.

I would rate this solution an eight out of ten.

We use this solution for product development and issue tracking.

This solution provides us with a centralized view of issues, simple time registration, and excellent integration to Bitbucket.

The most valuable feature of this solution is the source linking on the commit level to git.

The speed of this solution needs to be improved.

Backlog pruning and visualization are poor. 

Uupdate:

Speed has improved slightly in backlog view with Jira 8.0, but there is still room for speed improvements.

It's difficult to group and manage the backlog and priorities on multiple simultaneous epics to get clear overview of how the backlog reflects a planned roadmap. (perhaps due to the fact that we have too many issues in the backlog)

Full SDLC, from software development to quality assurance tracking and project management. The applications of JIRA workflow management are endless. 

Tracking and accountability have been improved, as with the advanced workflows, one can ensure processes are followed, and it is easily seen through one of the many reporting options exactly who is doing what and when.  

Workflow management as very specific workflows can be configured to serve any number of business processes. 

The downside to JIRA is the constant push for the changing of the user interface. This can remove valuable features and increase the learning curve. Especially for business users, the change in interface design instantly reduces productivity and buy into the tool.  

Jira is the best project and defect management tool. It works very well for all types of software methodologies or cycles. Communication is very clear to the whole team members. My team relies on this software to keep track of what we are doing. It has lots of nice features that we use such as to link issues to one another, link tickets, put labels of versions to be released, and story points. As a QA person, I also use the filters a lot to find issues that are assigned to me or have been reported by me.

JIRA has helped us to organize our projects and keep them organized. It has also allowed a great deal of transparency into the development process for management which has greatly reduced the workload on project managers by automating some of the report generation necessary to show progress.

This software helps us to follow the process the team agreed to and see the progress on issue and sprint level. With the help of this tool, we will be able to track the progress of the issue and sprint.

The reports and dashboards do not provide for reports in a graphical way. The tickets cannot be simultaneously assigned to two or more users.

Jira makes life easy — best tool to use in agile projects!

This product enabled us to grow and not lose productivity in the process. We were able to maintain a good line of sight to what teams were producing and which ones were on track and which teams were off track.

I have not used any different solution.

I have used this tool as an in-house one.

• Running agile deliveries with dispersed teams. 
• The projects were typical agile, changing requirements frequently.
• JIRA facilitated story management perfectly.

• Overall, it has good viability. 
• Relatively easy for everyone to pickup and use. 
• It improved communication, as it was a popular tool, and most people enjoyed using it.

Kanban board: The board is easy to use and visually impressive to non-IT users, who found it easy to relate to.

• Report customisation could be improved. 
• Out-of-the-box reporting is limited. It would be helpful if more customisation was possible.

Customization of workflow is a key valuable feature. JIRA comes with a few default workflows, however you can create highly customized workflows depending on your needs.

Tracking more items in JIRA allows for more transparency of projects; centralized access to latest issues, risks, tasks, etc.

Improvements for Cloud version. One such item is available of nested user groups, which is available on server version. Managing a large number of users on Cloud version is extremely challenging due to lack of this capability. I wrote my own command line admin tool in order to manage users more easily.

I have used it for two years and was the main admin also.

We used the Cloud version, due to external access needs. Cloud version deployment is just configuration.

With more users and more projects, administration becomes more difficult. Administration is very manual. Thus, I had to write my own command line tool to automate some of my administration.

Customer service is good. Response to support requests were fairly quick.

Technical support is good.

Initial setup is straightforward. A large user base and/or large number of projects requires more planning and strategy, so that you can re-use common workflows, rather than create new configurations for every project (think of abstraction is object-oriented programming).

Pricing is based on the number of users. Cloud is cheaper, but choose in-house (server) version if you can, as it has more features and is more secure; overall very affordable.

We looked at RedMine (open source), but features were limited, and it is not very user friendly. Other options such as BaseCamp and Asana were not really comparable products, in my mind, even though they come up on many comparison websites.

JIRA is tool. As with any tool, it needs to be in the hands of the right person to be used effectively. The administrator and/or trainer in your company should be very competent with JIRA, as they will be leading the effort. JIRA is powerful, but what truly makes it a powerful tool is integration with other Atlassian packages and third-party software. JIRA should almost always be used in conjunction with Confluence. There are many integrations available such as GitHub and many other applications.

1. "Start watching this issue" which sends updates to a user who has subscribed to this JIRA when there are changes made
2. It provides us with a view of historic changes that are recorded
3. It allows universal searches, even across multiple projects in JIRA, when we want to find the JIRA where a keyword was referenced

We use this as a primary tool to record all requirements and changes. This product is absolutely easy to use and does its job perfectly. 

My opinion of this product is that it is quite complete - from a QA standpoint.

I've used it for four years. We have this integrated with SpiraTest, so all incidents raised in SpiraTest are replicated over to JIRA and vice-versa.

JIRA was the solution we used throughout. It had no competition.

This is a good product, and I would back it every time.

The features mentioned below were quite useful for me -

• Project tracking

• Planning

• Defect management

• Code integration

• Service Desk

• Email notifications

• Reporting

In my organization, we have so many diverse projects, that the flexibility to integrating JIRA with other tools has been a helpful feature. It has streamlined and channelled our project and test management activities. This has helped all my organization's departments as we now have a data-bank that means anyone can access the required information with a few mouse clicks; be it someone from sales, QA, developer, or management.

The only problem area for me is applying filters, and for new users it is very complicated work. I hope they can come up with a better filtering functionality, as this is one of the most basic, important and most widely used features by all categories of users.

I have been using different versions of JIRA for the last three to four years.

No issues encountered.

No issues encountered.

No issues encountered.

It's very good.

It's very good.

We previously used Quality Center, but JIRA offers better value for money.

The initial setup was straightforward if you know the basics of installation.

Through a vendor team and they were real experts in JIRA.

I can not give you details but the ROI is excellent.

JIRA's pricing and licensing is the best in the market with the features a user gets.

• Quality Center
• Mantis

This tool has some good bug tracking, issue tracking and project management features. One of the best feature is its integration with other tools which I love, but at the same time, it has some limitations as well.

This is a great product, but I always say before jumping into using it, go through the user guide. Also, if possible, look for some tutorial videos to get the full use of its functionalities.