Jira Reviews

I'm a consulting company. I provide solutions for many companies, and in some cases, I implement Jira. DevOps is something else that I provide for my clients.

Our clients range in all sizes. I have microscopic clients, such as a one-man company, and on the other end of the spectrum, I have the New Zealand government, for example.

The most valuable feature of Jira is that it's a well-known tool that many people are familiar with.

Jira is not the best tool; I just don't like it.

I am not looking to improve Jira. I have transitioned to using Azure DevOps or GitHub.

I don't like the interface or the way it is structured. I prefer the way it is done in Azure DevOps.

It is not user-friendly.

I have been acquainted with Jira for approximately five years.

Jira is a stable solution.

I have not contacted technical support.

We are also providing Azure DevOps.

I would recommend DevOps because it is more user-friendly and easier to use.

I was not involved in the initial setup of Jira.

I would rate Jira a five out of ten.

We are using it for project management. We have cloud and on-premises deployments of this solution, and we are currently using its latest version.

It is very straightforward and easy to use.

It should be less expensive.

I have been using this solution for about five years.

It is scalable. We have about 500 users.

I don't have any experience with their technical support.

It is easy to install. It takes one to two days.

Our team handles its deployment and maintenance. We have a team of three people to manage it.

Its price is fine, but we would like it to be less expensive. We are paying on a yearly basis.

We didn't evaluate other products.

I would 100% recommend this solution to others. We plan to keep using it.

I would rate Jira a nine out of ten.

We use Jira primarily for Agile development and change management.

The most valuable feature is its flexibility. There is flexibility in the structure, lifecycle, and workflows that you want to work with.

The interface is user-friendly.

I would like to see more robust release management within the tool. We're not able to use it at this time because of compliance issues within our industry. At this point, I'm not confident that it can meet the requirements.

I have been using Jira for about two years.

This product has steadily improved since the time I started working with it.

I would rate this solution an eight out of ten.

We use this solution for product development and issue tracking.

This solution provides us with a centralized view of issues, simple time registration, and excellent integration to Bitbucket.

The most valuable feature of this solution is the source linking on the commit level to git.

The speed of this solution needs to be improved.

Backlog pruning and visualization are poor. 

Uupdate:

Speed has improved slightly in backlog view with Jira 8.0, but there is still room for speed improvements.

It's difficult to group and manage the backlog and priorities on multiple simultaneous epics to get clear overview of how the backlog reflects a planned roadmap. (perhaps due to the fact that we have too many issues in the backlog)

Full SDLC, from software development to quality assurance tracking and project management. The applications of JIRA workflow management are endless. 

Tracking and accountability have been improved, as with the advanced workflows, one can ensure processes are followed, and it is easily seen through one of the many reporting options exactly who is doing what and when.  

Workflow management as very specific workflows can be configured to serve any number of business processes. 

The downside to JIRA is the constant push for the changing of the user interface. This can remove valuable features and increase the learning curve. Especially for business users, the change in interface design instantly reduces productivity and buy into the tool.  

Jira is the best project and defect management tool. It works very well for all types of software methodologies or cycles. Communication is very clear to the whole team members. My team relies on this software to keep track of what we are doing. It has lots of nice features that we use such as to link issues to one another, link tickets, put labels of versions to be released, and story points. As a QA person, I also use the filters a lot to find issues that are assigned to me or have been reported by me.

JIRA has helped us to organize our projects and keep them organized. It has also allowed a great deal of transparency into the development process for management which has greatly reduced the workload on project managers by automating some of the report generation necessary to show progress.

This software helps us to follow the process the team agreed to and see the progress on issue and sprint level. With the help of this tool, we will be able to track the progress of the issue and sprint.

The reports and dashboards do not provide for reports in a graphical way. The tickets cannot be simultaneously assigned to two or more users.

Jira makes life easy — best tool to use in agile projects!

This product enabled us to grow and not lose productivity in the process. We were able to maintain a good line of sight to what teams were producing and which ones were on track and which teams were off track.

I have not used any different solution.

I have used this tool as an in-house one.

• Running agile deliveries with dispersed teams. 
• The projects were typical agile, changing requirements frequently.
• JIRA facilitated story management perfectly.

• Overall, it has good viability. 
• Relatively easy for everyone to pickup and use. 
• It improved communication, as it was a popular tool, and most people enjoyed using it.

Kanban board: The board is easy to use and visually impressive to non-IT users, who found it easy to relate to.

• Report customisation could be improved. 
• Out-of-the-box reporting is limited. It would be helpful if more customisation was possible.

Customization of workflow is a key valuable feature. JIRA comes with a few default workflows, however you can create highly customized workflows depending on your needs.

Tracking more items in JIRA allows for more transparency of projects; centralized access to latest issues, risks, tasks, etc.

Improvements for Cloud version. One such item is available of nested user groups, which is available on server version. Managing a large number of users on Cloud version is extremely challenging due to lack of this capability. I wrote my own command line admin tool in order to manage users more easily.

I have used it for two years and was the main admin also.

We used the Cloud version, due to external access needs. Cloud version deployment is just configuration.

With more users and more projects, administration becomes more difficult. Administration is very manual. Thus, I had to write my own command line tool to automate some of my administration.

Customer service is good. Response to support requests were fairly quick.

Technical support is good.

Initial setup is straightforward. A large user base and/or large number of projects requires more planning and strategy, so that you can re-use common workflows, rather than create new configurations for every project (think of abstraction is object-oriented programming).

Pricing is based on the number of users. Cloud is cheaper, but choose in-house (server) version if you can, as it has more features and is more secure; overall very affordable.

We looked at RedMine (open source), but features were limited, and it is not very user friendly. Other options such as BaseCamp and Asana were not really comparable products, in my mind, even though they come up on many comparison websites.

JIRA is tool. As with any tool, it needs to be in the hands of the right person to be used effectively. The administrator and/or trainer in your company should be very competent with JIRA, as they will be leading the effort. JIRA is powerful, but what truly makes it a powerful tool is integration with other Atlassian packages and third-party software. JIRA should almost always be used in conjunction with Confluence. There are many integrations available such as GitHub and many other applications.