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reviewer1613481 - PeerSpot reviewer
Test Specialist at a tech services company with 10,001+ employees
Real User
Has a good, uncomplicated UI but needs improvement in dropdown options
Pros and Cons
  • "The UI is good. It's simple and not very complicated. It's very good for tracking."
  • "The thing I don't like is that it is hard to decide which dropdown options should be selected. When we try and submit it, it will state that there are certain mandates in place. It won't allow us to submit the form unless we fill out all the details."

What is our primary use case?

We use it mainly for logging defects and tracking them.

What is most valuable?

The UI is good. It's simple and not very complicated.

It's very good for tracking.

What needs improvement?

The thing I don't like is that it is hard to decide which dropdown options should be selected. When we try and submit it, it will state that there are certain mandates in place. It won't allow us to submit the form unless we fill out all the details.

I don't think Jira has a copy/paste option for emails. I know that you can attach emails, but I don't think there is a copy/paste option.

For how long have I used the solution?

I've been working with JIRA for the past 10 years.

Buyer's Guide
Jira
December 2024
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What other advice do I have?

I would recommend Jira because it helps from a functional point of view and also with tracking defects. It is similar to Quality Center and is good.

I would rate it at seven on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Senior Quality Control Engineer at Link Development
Vendor
Good at connecting things together but the process should be easier to customize
Pros and Cons
  • "The most valuable aspect of this solution is its ability to connect everything together."
  • "I have to go through a lot of processes to consider it done. I have to log in then change the logins and make it interesting. It's not so good for testing."

What is our primary use case?

Our primary use case for JIRA is for entering user stories into the login books.

What is most valuable?

The most valuable aspect of this solution is its ability to connect everything together. 

It also has good stability. 

What needs improvement?

I have to go through a lot of processes to consider it done. I have to log in then change the logins and make it interesting. There shouldn't be the need to go through this. The process should be improved. 

It's not so good for testing.

For how long have I used the solution?

I have been using JIRA for ten years. 

What do I think about the stability of the solution?

It has good stability until now. 

What do I think about the scalability of the solution?

You can scale with it. 

We have around 35 users. 

How are customer service and technical support?

I haven't needed their support. 

Which solution did I use previously and why did I switch?

I previously worked with TFS.

There are a lot of similarities between the two. Especially in terms of working in the same field, tracking issues, and tracking bugs.

What other advice do I have?

I would recommend JIRA to somebody considering it. I love working with it. 

I would rate it a seven out of ten. In the next release, they should make the process easier to be customized.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Jira
December 2024
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
PeerSpot user
Technical QA Lead in HPE NGA Synchronizer at a tech vendor with 10,001+ employees
Vendor
Boards, backlog, and filters are useful in QA and Git integration makes finding specific fixes easier
Pros and Cons
  • "For QA, the most interesting for me are boards, backlog, and filters."
  • "Grid: It is really strange that there is no possibility to edit an item in the grid. You need to go inside, and even then, not all items are editable, so you need to switch to edit mode. That's too many clicks and switches."

What is most valuable?

For QA, the most interesting for me are boards, backlog, and filters.

How has it helped my organization?

We finally started to use Git integration, so it is easy now to find a fix of a specific issue.

What needs improvement?

Filters: I never use a simple filter because it is not enough. When I have a complex filter and switch to simple, the switch is impossible. Also, even with complex filters, not all searches are possible.

Grid: It is really strange that there is no possibility to edit an item in the grid. You need to go inside, and even then, not all items are editable, so you need to switch to edit mode. That's too many clicks and switches.

Make the product more user-friendly. It should be easy even for a person on his first day: to edit items, to select several items, to copy items. The product should be for people.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

Not yet.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Haven't used it.

Which solution did I use previously and why did I switch?

Yes, I've used HPE Agile Manager. I switched because I switched the company I work for, and the new one works with JIRA.

How was the initial setup?

I didn't install it, I only use the web interface.

What's my experience with pricing, setup cost, and licensing?

Not my area of responsibility.

Which other solutions did I evaluate?

Not my area of responsibility.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Technical Test Lead at a tech services company with 10,001+ employees
Real User
It provides us with a view of historic changes that are recorded, but it needs to improve its QA.

Valuable Features:

  1. "Start watching this issue" which sends updates to a user who has subscribed to this JIRA when there are changes made
  2. It provides us with a view of historic changes that are recorded
  3. It allows universal searches, even across multiple projects in JIRA, when we want to find the JIRA where a keyword was referenced

Improvements to My Organization:

We use this as a primary tool to record all requirements and changes. This product is absolutely easy to use and does its job perfectly. 

Room for Improvement:

My opinion of this product is that it is quite complete - from a QA standpoint.

Use of Solution:

I've used it for four years. We have this integrated with SpiraTest, so all incidents raised in SpiraTest are replicated over to JIRA and vice-versa.

Other Solutions Considered:

JIRA was the solution we used throughout. It had no competition.

Other Advice:

This is a good product, and I would back it every time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1539909 - PeerSpot reviewer
Chief information technology officer at a financial services firm with 11-50 employees
Real User
Stable and can be used to manage resources and IT projects
Pros and Cons
  • "It is a stable solution, and we have had no issues with stability."
  • "For our company, we're thinking about not only project management solutions but also collaboration solutions, and maybe if Jira had a chart or quick commenting option, it would be great."

What is our primary use case?

We use it for IT project management. We manage the timelines and resources, mainly people resources.

What is most valuable?

It is a stable solution, and we have had no issues with stability.

What needs improvement?

For our company, we're thinking about not only project management solutions but also collaboration solutions, and maybe if Jira had a chart or quick commenting option, it would be great.

For how long have I used the solution?

I've been working with it for two years. It is a cloud-based solution.

What do I think about the stability of the solution?

We have had no issues with stability.

What's my experience with pricing, setup cost, and licensing?

We currently have ten users, and it is free for ten users. However, we hope to increase usage.

What other advice do I have?

I would rate Jira at eight on a scale from one to ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1595568 - PeerSpot reviewer
Technical Content Writer at a computer software company with 51-200 employees
Real User
Very user friendly and relieves the burden on our QA team
Pros and Cons
  • "This is a user friendly solution."
  • "Could be more stable with more integrations."

What is our primary use case?

Our testers and QA teams use this tool. 

What is most valuable?

This solution is easy to use and takes a lot of burden off the QA team.

What needs improvement?

I'd like to see a more stable product with more integrations, as new products are coming on the market daily.

For how long have I used the solution?

.

How are customer service and technical support?

The technical support could be better, a little more customer friendly and knowledgeable.

How was the initial setup?

The initial setup was quite straightforward. We had our technical team deal with it. We currently have around 25 people using the product. 

What's my experience with pricing, setup cost, and licensing?

We pay an annual licensing fee. 

What other advice do I have?

I rate this solution an eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1253193 - PeerSpot reviewer
Technial Lead at a transportation company with 1-10 employees
Real User
Easy to customize but it's not very stable
Pros and Cons
  • "It's an open-sourced product that is easy to customize."
  • "Stability is an area of concern and it needs improvement, otherwise, it's a good product."

What is our primary use case?

We are using Jira for tracking and management.

What is most valuable?

It's an open-sourced product that is easy to customize.

What needs improvement?

Stability is an area of concern and it needs improvement, otherwise, it's a good product.

In the next release, it should be more stable and have more APIs to integrate more plugins with it.

For how long have I used the solution?

The first time that I used Jira was in 2011. 

I am using the older version that was released in 2019.

What do I think about the stability of the solution?

It's not a stable solution.

What do I think about the scalability of the solution?

The number of users is in the hundreds.

We will not likely continue using this product. Our customers are evaluating other solutions that are more stable and scalable.

How are customer service and technical support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we did not use another product.

How was the initial setup?

The initial setup is straightforward. 

The migration took a week to complete.

What other advice do I have?

Depending on the use cases, I would either recommend Jira or not.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user942 - PeerSpot reviewer
Sales at a tech vendor with 51-200 employees
Vendor
Gets the job done (well)

Valuable Features:

Straightforward system that gets the job done. Easy to use and user-friendly.

Room for Improvement:

This may not satisfy complex enterprise requirements that need a customizable platform.

Other Advice:

Good investment.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: December 2024
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.