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reviewer914079 - PeerSpot reviewer
Java Architect at a healthcare company with 11-50 employees
Real User
Great usability, easy collaboration capabilities and offers a clear user interface
Pros and Cons
  • "The ordinary user has an interface that is very clear."
  • "Some of the interfaces, especially on the administrator side and for permissions, are not so clear. They aren't very user-friendly."

What is our primary use case?

We primarily use the solution for our own projects.

What is most valuable?

The solution, for the most part, offers good usability.

The ordinary user has an interface that is very clear.

It's very easy to collaborate, especially on-site when there are a lot of moving pieces. It's a great collaboration tool.

What needs improvement?

Some of the interfaces, especially on the administrator side and for permissions, are not so clear. They aren't very user-friendly.

For admin to get permissions and stuff like that for their members it's a little confusing sometimes. That said, the rest is very clear.

The integration of what we call "Issues" in Jira could be better. The Issues integration with Bitbucket Pipelines could be better. If Jira can provide an easier way to configure and use this functionality, that will be helpful for workers.

For how long have I used the solution?

I've been using Jira for more than ten years now. It's been a while at this point. 

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Jira
March 2025
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Which other solutions did I evaluate?

I looked at other options, however, Jira is so famous and well known that I did not have to look for other software.

What other advice do I have?

We are a customer and an end-user. We use Jira for internal projects. I'm a Java architect.

I'd rate the solution at a ten out of ten. I'm very satisfied with its capabilities. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1446150 - PeerSpot reviewer
Lecturer at a university with 1,001-5,000 employees
Real User
Great for development and scrums but needs more flexibility
Pros and Cons
  • "The solution helps a lot with scrums."
  • "I'd like some more features around software testing. I'd like to see some more stuff done around data testing. That's what I'm most interested in."

What is our primary use case?

Right now, I'm just trying the solution out. I'm doing a POC.

What is most valuable?

The solution helps a lot with scrums.

It's great for development. 

The documentation is quite good.

It has some automated software testing which is useful.

What needs improvement?

I'd like some more features around software testing. I'd like to see some more stuff done around data testing. That's what I'm most interested in.

They could be better around generating documentation and essentially helping with test scenarios, test cases, or test results in a way that is more user-friendly.

The product needs to be more flexible to adapt more effectively. Sometimes you fix the style or the format and it might not suit the environment. I'd like to be able to more effectively configure it.

For how long have I used the solution?

I've only used the solution for less than a year at this point. It hasn't been too long.

What do I think about the stability of the solution?

The solution is quite stable. It's not really buggy and it doesn't crash or freeze. It's pretty reliable.

What do I think about the scalability of the solution?

The product can scale if a company needs it to. They should be able to expand it to have it meet their needs.

How are customer service and technical support?

I haven't really dealt with technical support. I study the solution mostly on my own. I've never spoken to them and therefore can't speak to how their services are.

In a few months, once I have used it on a deeper level, I may get the chance to reach out. However, as of right now, that has not been the case.

How was the initial setup?

The initial setup is not complex at all. It's quite straightforward. We didn't have any issues with it.

I'm not sure how long the deployment takes. I'm a lecturer and consultant, and therefore my role is more to help people use the tool rather than set up the tool for them.

What's my experience with pricing, setup cost, and licensing?

I use the free version of the solution. We don't pay for it at all. 

What other advice do I have?

I use the current version of the solution.

Right now, I'm on the free version. I'm just trying it out right now, to see if I like it.

I would recommend the solution to other organizations.

Overall, I would rate it at a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Jira
March 2025
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
reviewer860379 - PeerSpot reviewer
MTS IV at a transportation company with 5,001-10,000 employees
Real User
A flexible approach for agile development with a user-friendly interface
Pros and Cons
  • "The most valuable feature is its flexibility."
  • "I would like to see more robust release management within the tool."

What is our primary use case?

We use Jira primarily for Agile development and change management.

What is most valuable?

The most valuable feature is its flexibility. There is flexibility in the structure, lifecycle, and workflows that you want to work with.

The interface is user-friendly.

What needs improvement?

I would like to see more robust release management within the tool. We're not able to use it at this time because of compliance issues within our industry. At this point, I'm not confident that it can meet the requirements.

For how long have I used the solution?

I have been using Jira for about two years.

What other advice do I have?

This product has steadily improved since the time I started working with it.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Functional Analyst at a computer software company with 201-500 employees
Real User
Good dashboards and reports help us to better manage and complete our projects
Pros and Cons
  • "The most valuable features in Jira are the dashboard, reports, and boards that help us to control the advancement of the project."
  • "We would like to see the integration of a lite-version of Confluence, just to manage some of the templates and documents."

What is our primary use case?

We use Jira to manage scrum projects for the different projects in our company. Our business is a development company that uses the cloud version of Jira to manage the sprint and releases for each project for each client. We manage scrum and cascade projects with our clients.

How has it helped my organization?

Jira allows us to manage the project in a visual way, where you can easily see your sprint board and you see the status of your project, as well. It helps us to finish the sprint on time and easily move issues that are not finished to the backlog or to the next sprint. 

What is most valuable?

The most valuable features in Jira are the dashboard, reports, and boards that help us to control the advancement of the project.

The boards also help us to determine our velocity, and if we reach the release date it helps to determine which issues need to be moved in the event they will not be finished on time.

What needs improvement?

We would like to see the integration of a lite-version of Confluence, just to manage some of the templates and documents.

Without a plugin, implement the Route in projects created before this feature did so in the most recent versions of Jira.

For how long have I used the solution?

I've been used Jira since 2016, and it helps us a lot.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User
The mobile app functionality needs improvement. It can be customized for different teams.
Pros and Cons
  • "I found it super useful, as it is customizable for different teams and users."
  • "The following definitely need improvement: UI, speed, and mobile app functionality."

What is most valuable?

Overall, everything with it is great. I found it super useful, as it is customizable for different teams and users.

What needs improvement?

The following definitely need improvement:

  • UI 
  • Speed 
  • Mobile app functionality.

What do I think about the stability of the solution?

It is consistently slow.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user204951 - PeerSpot reviewer
Systems Architect at a tech company with 10,001+ employees
Real User
Allowed us to not waste time with dead ends, better focus, and get to root cause much faster.

What is most valuable?

JIRA: Product is well liked but we have had performance issues. Premier Support: Knowledge is very good and they are willing to bring in other people when they need to. The Premier Support team was very thorough and very responsive.

How has it helped my organization?

I think that if you look at how we troubleshoot, Premier Support has allowed us to not waste our time with dead ends, to have better focus, and get to root case much faster. Even though we still have monitoring in place, for root cause analysis we rely heavily on Premier Support and don’t waste as much time.

What needs improvement?

For our Premier Support, We would like to have on the call interaction all the time. The session we’ve had recently has been valuable, but we would like to see more live sessions/interactions.

For how long have I used the solution?

Purchased Sept. 27th 2014.

What was my experience with deployment of the solution?

Our Premier Support engineer was extremely helpful with deployment. I was pleasantly surprised, the engineer gave us guidance, looked for any potential issues, and was above and beyond in terms of service. They did a really fantastic job.

What do I think about the stability of the solution?

From the beginning that has been the main thing we have been working on and thru Premier Support, they have done a good job working on our side, and escalating to a larger team when needed.

How are customer service and technical support?

Customer Service:

The Premier Support team was very thorough and very responsive.

Technical Support:

The Premier Support team was very thorough and very responsive.

Which solution did I use previously and why did I switch?

We previously used the standard Atlassian support and then jumped from standard to premier. In terms of tracking, we had other defect tracking, but now JIRA has been a replacement – it is the tool of the future.

How was the initial setup?

The initial setup was straightforward.

Which other solutions did I evaluate?

Yes, we have other vendors and tools – evaluation is ongoing.

What other advice do I have?

I would tell people to understand your growth and usage up front – really comes down to understanding that and keeping it under control. We grew too fast and weren’t prepared for the issues that came with that; you want to make sure you have a good performance testing environment in place, datacenter etc. so you’re not scrambling afterwards.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user158856 - PeerSpot reviewer
Sr. Project Analyst at a tech services company with 51-200 employees
Consultant
Jira has gone from being a simple bug tracker to a full development planning suite; so SO many areas could be improved.

What is most valuable?

For the most part the system is simple to use and simple to administer.

How has it helped my organization?

When I began I was part of a very small development team that did not have any formal bug tracking in place. Jira has gone from being a simple bug tracker to a full development planning suite, in addition to tracking our support and production tasks.

What needs improvement?

There are so, SO many areas that I couldn’t even begin to count. A cursory glance at fixes and improvements requested by users would speak volumes. The most basic of requests have been allowed to languish for years, many over a decade. (really) The most basic improvement would be to offer WYSIWYG text editing. There are open source packages that could easily be integrated, but Atlassian wants people to buy Confluence. Bulk editing multi-value fields should not be limited to overwriting what is already there. There should be an append mode offered.

For how long have I used the solution?

We’ve had Jira in place for 6 ½ years.

What was my experience with deployment of the solution?

I have not had any issues.

What do I think about the stability of the solution?

None to date.

What do I think about the scalability of the solution?

None to date, though we did need to move to a new server to meet our growing needs.

How are customer service and technical support?

Customer Service:

Atlassian’s customer service used to be wonderful. There was phone support that was always accessible. Support is absolutely terrible now. All support is performed via email and the response time is long. Often multiple messages need to be exchanged before a point is made and understood.

Technical Support:

Not the worst but definitely no longer the best.

Which solution did I use previously and why did I switch?

No solution was in place prior to Jira.

How was the initial setup?

Our initial setup was fairly straightforward, though all we run on the server is the bare minimum needed to get Jira up and running.

What about the implementation team?

IT put the server together for me and I took care of the rest.

What was our ROI?

In the beginning it was fantastic. The annual license renewal was definitely worth it for phone support and significant improvements in Jira. Nowadays the “improvements” are lackluster at best, and phone support is gone. The annual renewal would be worth it to stay current with the latest releases, but Atlassian’s plugin support is lacking; lack of plugin support has stopped us from upgrading, and continues to.

What's my experience with pricing, setup cost, and licensing?

I don’t recall the original start up cost. The initial license fee was considerably lower than it is today, and had no limits on the number of users. Today, apart from the general costs of maintaining the server, we have the annual license renewal fee.

Which other solutions did I evaluate?

I looked at Trac, Bugzilla, Test Track.

What other advice do I have?

Before making a decision have a look at the requested features and bug fixes – see what has not been addressed and what the plans are to address the features of greatest interest to you.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer919272 - PeerSpot reviewer
Quality Manager at a healthcare company with 51-200 employees
Real User
Provides very good output and integrates well
Pros and Cons
  • "Provides good output and is user-friendly."
  • "The automation feature needs to be more user-friendly."

What is our primary use case?

Our primary use case is for project management and defect tracking. We are customers of Jira and I'm the quality manager. 

What is most valuable?

We use multiple plugins and tools which are integrated with Jira. It provides good output as we expected and we are basically hoping to increase the number of users. It's a user-friendly solution. 

What needs improvement?

I think the automation feature needs to be more user-friendly because not everybody knows about coding. The automation should be customized so that it's easier to use. 

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

Stability is great now that we've moved to the cloud. 

What do I think about the scalability of the solution?

Scalability is good. We initially had 100 users and we now have 250 without any problem. 

How are customer service and support?

The support is good and available whenever we need it. We have been interacting with them for our query resolutions, as we have certain challenges that we're dealing with day-to-day.

How was the initial setup?

The initial setup was quite straightforward. We used an integrator for deployment. We have a dedicated team for maintaining Jira.

What other advice do I have?

I would recommend this solution and rate it nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: March 2025
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.