Jira Reviews

Right now, I'm just trying the solution out. I'm doing a POC.

The solution helps a lot with scrums.

It's great for development. 

The documentation is quite good.

It has some automated software testing which is useful.

I'd like some more features around software testing. I'd like to see some more stuff done around data testing. That's what I'm most interested in.

They could be better around generating documentation and essentially helping with test scenarios, test cases, or test results in a way that is more user-friendly.

The product needs to be more flexible to adapt more effectively. Sometimes you fix the style or the format and it might not suit the environment. I'd like to be able to more effectively configure it.

I've only used the solution for less than a year at this point. It hasn't been too long.

The solution is quite stable. It's not really buggy and it doesn't crash or freeze. It's pretty reliable.

The product can scale if a company needs it to. They should be able to expand it to have it meet their needs.

I haven't really dealt with technical support. I study the solution mostly on my own. I've never spoken to them and therefore can't speak to how their services are.

In a few months, once I have used it on a deeper level, I may get the chance to reach out. However, as of right now, that has not been the case.

The initial setup is not complex at all. It's quite straightforward. We didn't have any issues with it.

I'm not sure how long the deployment takes. I'm a lecturer and consultant, and therefore my role is more to help people use the tool rather than set up the tool for them.

I use the free version of the solution. We don't pay for it at all. 

I use the current version of the solution.

Right now, I'm on the free version. I'm just trying it out right now, to see if I like it.

I would recommend the solution to other organizations.

Overall, I would rate it at a seven out of ten.

We use Jira primarily for Agile development and change management.

The most valuable feature is its flexibility. There is flexibility in the structure, lifecycle, and workflows that you want to work with.

The interface is user-friendly.

I would like to see more robust release management within the tool. We're not able to use it at this time because of compliance issues within our industry. At this point, I'm not confident that it can meet the requirements.

I have been using Jira for about two years.

This product has steadily improved since the time I started working with it.

I would rate this solution an eight out of ten.

We use Jira to manage scrum projects for the different projects in our company. Our business is a development company that uses the cloud version of Jira to manage the sprint and releases for each project for each client. We manage scrum and cascade projects with our clients.

Jira allows us to manage the project in a visual way, where you can easily see your sprint board and you see the status of your project, as well. It helps us to finish the sprint on time and easily move issues that are not finished to the backlog or to the next sprint. 

The most valuable features in Jira are the dashboard, reports, and boards that help us to control the advancement of the project.

The boards also help us to determine our velocity, and if we reach the release date it helps to determine which issues need to be moved in the event they will not be finished on time.

We would like to see the integration of a lite-version of Confluence, just to manage some of the templates and documents.

Without a plugin, implement the Route in projects created before this feature did so in the most recent versions of Jira.

I've been used Jira since 2016, and it helps us a lot.

Overall, everything with it is great. I found it super useful, as it is customizable for different teams and users.

The following definitely need improvement:

• UI 
• Speed 
• Mobile app functionality.
  

It is consistently slow.

JIRA: Product is well liked but we have had performance issues. Premier Support: Knowledge is very good and they are willing to bring in other people when they need to. The Premier Support team was very thorough and very responsive.

I think that if you look at how we troubleshoot, Premier Support has allowed us to not waste our time with dead ends, to have better focus, and get to root case much faster. Even though we still have monitoring in place, for root cause analysis we rely heavily on Premier Support and don’t waste as much time.

For our Premier Support, We would like to have on the call interaction all the time. The session we’ve had recently has been valuable, but we would like to see more live sessions/interactions.

Purchased Sept. 27th 2014.

Our Premier Support engineer was extremely helpful with deployment. I was pleasantly surprised, the engineer gave us guidance, looked for any potential issues, and was above and beyond in terms of service. They did a really fantastic job.

From the beginning that has been the main thing we have been working on and thru Premier Support, they have done a good job working on our side, and escalating to a larger team when needed.

The Premier Support team was very thorough and very responsive.

The Premier Support team was very thorough and very responsive.

We previously used the standard Atlassian support and then jumped from standard to premier. In terms of tracking, we had other defect tracking, but now JIRA has been a replacement – it is the tool of the future.

The initial setup was straightforward.

Yes, we have other vendors and tools – evaluation is ongoing.

I would tell people to understand your growth and usage up front – really comes down to understanding that and keeping it under control. We grew too fast and weren’t prepared for the issues that came with that; you want to make sure you have a good performance testing environment in place, datacenter etc. so you’re not scrambling afterwards.

For the most part the system is simple to use and simple to administer.

When I began I was part of a very small development team that did not have any formal bug tracking in place. Jira has gone from being a simple bug tracker to a full development planning suite, in addition to tracking our support and production tasks.

There are so, SO many areas that I couldn’t even begin to count. A cursory glance at fixes and improvements requested by users would speak volumes. The most basic of requests have been allowed to languish for years, many over a decade. (really) The most basic improvement would be to offer WYSIWYG text editing. There are open source packages that could easily be integrated, but Atlassian wants people to buy Confluence. Bulk editing multi-value fields should not be limited to overwriting what is already there. There should be an append mode offered.

We’ve had Jira in place for 6 ½ years.

I have not had any issues.

None to date.

None to date, though we did need to move to a new server to meet our growing needs.

Atlassian’s customer service used to be wonderful. There was phone support that was always accessible. Support is absolutely terrible now. All support is performed via email and the response time is long. Often multiple messages need to be exchanged before a point is made and understood.

Not the worst but definitely no longer the best.

No solution was in place prior to Jira.

Our initial setup was fairly straightforward, though all we run on the server is the bare minimum needed to get Jira up and running.

IT put the server together for me and I took care of the rest.

In the beginning it was fantastic. The annual license renewal was definitely worth it for phone support and significant improvements in Jira. Nowadays the “improvements” are lackluster at best, and phone support is gone. The annual renewal would be worth it to stay current with the latest releases, but Atlassian’s plugin support is lacking; lack of plugin support has stopped us from upgrading, and continues to.

I don’t recall the original start up cost. The initial license fee was considerably lower than it is today, and had no limits on the number of users. Today, apart from the general costs of maintaining the server, we have the annual license renewal fee.

I looked at Trac, Bugzilla, Test Track.

Before making a decision have a look at the requested features and bug fixes – see what has not been addressed and what the plans are to address the features of greatest interest to you.

Our primary use case is for project management and defect tracking. We are customers of Jira and I'm the quality manager. 

We use multiple plugins and tools which are integrated with Jira. It provides good output as we expected and we are basically hoping to increase the number of users. It's a user-friendly solution. 

I think the automation feature needs to be more user-friendly because not everybody knows about coding. The automation should be customized so that it's easier to use. 

I've been using this solution for four years. 

Stability is great now that we've moved to the cloud. 

Scalability is good. We initially had 100 users and we now have 250 without any problem. 

The support is good and available whenever we need it. We have been interacting with them for our query resolutions, as we have certain challenges that we're dealing with day-to-day.

The initial setup was quite straightforward. We used an integrator for deployment. We have a dedicated team for maintaining Jira.

I would recommend this solution and rate it nine out of 10. 

Our company is a consulting company and then we are an Atlassian partner as well. Therefore we use many functions of Jira. It's sometimes project management and sometimes to communicate to outside customers.

The solution is very fast.

It's a very useful tool. Jira is very useful for project management for internal projects. 

We can easily communicate with many things easily in Jira.

There's the ability to easily customize the product. There's lots of great potential functionality.

The solution is stable.

You can scale the product very well.

We'd like to see more collaboration tools implemented within the product itself. 

The product needs to allow for more communication between individuals and teams. 

The solution could always use better reporting. 

I've been using the solution for four or five years. 

The solution is very stable. There are no bugs or glitches. it doesn't crash or freeze. 

This is the type of tool that would work well for any size of organization, from a smaller company to a very large enterprise. 

The product is very easy to scale and extend the user license. In terms of functional expansion, for projects, it's very easy to expand. You can do so in no time. It's very quick.

For the most part, we are satisfied with technical support. Sometimes in some areas, if you find a bug on Atlassian, they respond quickly. However, sometimes, they are slower. It can really vary. For the most part, they really try to get to things quickly. 

The initial setup is different and is case by case, however, for a single person or scrum team, it's not too hard. The process is simpler on smaller setups. The more processes the company needs, the more complicated the solution gets during implementation. 

We have our own engineer team internally that handles maintenance. We have no problem with maintenance tasks. It's not too hard to handle. 

We provide implementation services to our customers.

Jira pricing is very difficult to pin down. They stopped another licensing version earlier in the year, in February. Now they have only data center licenses and then cloud licenses. These are more expensive than a server license. With a server license, you pay once. When you get a cloud license, it's an ongoing annual cost. We would have preferred if the old licensing model was kept.

We are Atlassian partners. 

We are using the current version, the latest version right now.

We use both cloud or on-premises deployment models. It's a hybrid approach.

I'd rate the solution at a nine out of ten. I'd recommend the product to other users.