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Trevor Watkins - PeerSpot reviewer
Server Applications Senior Administrator at Home Hardware Stores Limited
Real User
Jan 27, 2023
Helps us with deploying monthly security updates to our servers
Pros and Cons
  • "The ease of usability is the most valuable feature. It's user-friendly."
  • "Initial setup was complex. There's a lot that goes into it."

What is our primary use case?

We use this solution for software updates, patching, and application installs. We're using the current version.

This solution is deployed on-premises, but we also deploy it on the cloud.

About four or five people use this solution in my organization. We have plans to increase usage.

How has it helped my organization?

It helps us with deploying security updates to our servers monthly.

What is most valuable?

The ease of usability is the most valuable feature. It's user-friendly.

For how long have I used the solution?

I have used this solution for two years.

Buyer's Guide
Microsoft Configuration Manager
October 2026
Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,939 professionals have used our research since 2012.

What do I think about the stability of the solution?

I would rate the stability as 10 out of 10.

What do I think about the scalability of the solution?

I would rate the scalability as 10 out of 10.

How are customer service and support?

I would rate technical support as eight out of ten.

Which solution did I use previously and why did I switch?

I used WSUS before SCCM or Endpoint Configuration Manager.

How was the initial setup?

Initial setup was complex. There's a lot that goes into it.

What about the implementation team?

Deployment was done in-house. About four people were needed for deployment and maintenance.

What was our ROI?

We have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

I would rate the cost as eight out of ten.

What other advice do I have?

I would rate this solution as 10 out of 10.

They're always improving. If you're interested in implementing this solution, my advice is to do lots of research online first so you know how to use everything.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sachin Vinay - PeerSpot reviewer
Assistant Manager-Networks at a university with 1,001-5,000 employees
Real User
Top 5Leaderboard
Dec 19, 2022
We can specialize the policies related to each device group which ensures that each group has access to the applications they need for their work and non-work hours
Pros and Cons
  • "Endpoint Manager is valuable to our organization because it allows us to connect to our enterprise from remote locations securely. The most useful feature is its robustness and scalability. It is highly scalable and flexible, allowing us to use it in various environments. Additionally, we can specialize the policies related to each device group. This ensures that each group has access to the applications they need for their work and non-work hours."
  • "The solution should be more compatible with different versions of Linux."

What is our primary use case?

We use it to manage our enterprise desktops and laptops. Most of our enterprise computers are managed using this platform, but we also include some mobile devices. It allows us to manage our desktops effectively with policies in place. I estimate that over 50% of our laptops are managed using this platform.

What is most valuable?

Endpoint Manager is valuable to our organization because it allows us to connect to our enterprise from remote locations securely. The most useful feature is its robustness and scalability. It is highly scalable and flexible, allowing us to use it in various environments. Additionally, we can specialize the policies related to each device group. This ensures that each group has access to the applications they need for their work and non-work hours.

What needs improvement?

Microsoft Endpoint Manager has incompatibility issues with some Linux versions and most of our programmers are using Linux operating systems. This creates a challenge for administrators in terms of managing the Linux operating system. For example, Fedora and Kali Linux are two of the most popular Linux distributions among developers, and so policies need to be fine-tuned to work properly on these systems. The solution should be more compatible with different versions of Linux. 

For how long have I used the solution?

I have been using Endpoint Manager for two years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

The solution is highly scalable.

How are customer service and support?

The technical support is awesome.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before switching to Microsoft Endpoint Manager we used a trial version of ManageEngine, but it was very costly compared to Microsoft Endpoint Manager. We switched because we already had the Microsoft Developer ecosystem in our environment, and we got it at a really low cost being a bundled product. Manage Engine is a worldwide solution that specializes in endpoint management. It is on the same level as Microsoft, but Microsoft has an upper hand in terms of budget.

How was the initial setup?

The initial setup is straightforward. We had a team of three people that configured and deployed Microsoft Endpoint Manager. 

We deploy this software in our endpoint computers, most of the staff computers and laptops, as well as 50% of the staff laptops that are signed out. We are also trying it on some mobile devices to see the results before rolling it out to all mobile devices. 

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a great return on investment using the solution through time saved. Most of our enterprise computers are equipped with advanced features and internet access is for the most part open. To increase the working throughput of staff and employees, we use endpoint managers with reduced fees and separate policies to ensure they only have access to useful applications during working hours. This has actually increased productivity in terms of time saved.

Microsoft Endpoint Manager also provides a return on investment by helping us save money. For example, if we want to deploy other solutions, we would have to subscribe to them. And some of those solutions are hardware-oriented, while others are software-oriented. By using Microsoft Endpoint Manager, we can save money by purchasing these solutions together.

What's my experience with pricing, setup cost, and licensing?

Microsoft provides a steep price for their enterprise products, but they offer very competitive pricing for their legacy customers. We have been using Microsoft products for the past six to seven years and have found that the cost is considerably less than if we were to purchase a single product. For example,  ManageEngine is passed on to us at an individual price, which makes the overall cost much higher.

What other advice do I have?

I give the solution a nine out of ten.

Maintenance is required for some client requests because a few of our cases involve clients reporting issues with their applications. We need to maintain their laptops because they usually run into issues while running other applications. However, in the case of personal computers, there is no problem. We can maintain them with only 20% of the typical maintenance requirements.

I would recommend that everyone try out the Endpoint Manager solution from Microsoft. It is a great product because it integrates well with Microsoft products, which most organizations use. This reduces the number of integration and troubleshooting problems. Even if Microsoft products are not used in an organization, I still recommend this product. Other solutions are available but there may be some integration and troubleshooting problems.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Configuration Manager
October 2026
Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,939 professionals have used our research since 2012.
reviewer2141649 - PeerSpot reviewer
IT Audit Advisor at a recruiting/HR firm with 10,001+ employees
Real User
Apr 21, 2023
Seamless deployment, highly scalable, and useful bulk changes
Pros and Cons
  • "The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments."
  • "The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension."

What is our primary use case?

I am using Microsoft Endpoint Configuration Manager for patch management and asset inventory.

What is most valuable?

The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments.

What needs improvement?

The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension.

For how long have I used the solution?

I have been using Microsoft Endpoint Configuration Manager for approximately one and a half years.

What do I think about the stability of the solution?

I rate the stability of Microsoft Endpoint Configuration Manager an eight out of ten.

What do I think about the scalability of the solution?

We have approximately 10,000 users using the solution.

I rate the scalability of Microsoft Endpoint Configuration Manager a ten out of ten.

Which solution did I use previously and why did I switch?

I use Tanium in parallel with Microsoft Endpoint Configuration Manager. Tanium is a similar solution that has features, such as asset patching, and encryption, and can be configured around Microsoft assets.

How was the initial setup?

The initial setup of Microsoft Endpoint Configuration Manager is simple.

What's my experience with pricing, setup cost, and licensing?

There is an annual license needed to use the solution.

What other advice do I have?

This tool is helpful for Microsoft assets but it is important to have clear visibility before implementation. It can be a complete solution but a plan.

I rate Microsoft Endpoint Configuration Manager an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
DocBurnham - PeerSpot reviewer
Sr Technical Architect - ITAM at a tech consulting company with 5,001-10,000 employees
MSP
Mar 10, 2023
Affordable, easy to use, and easy to understand
Pros and Cons
  • "Technical support was helpful and responsive."
  • "On some hardware, we'd like an easier way to get peripherals attached."

What is our primary use case?

We were replacing SCCM. It's been easy enough to do in terms of getting the devices and seeing what's being discovered from that type of info. We're looking for hardware and software data coming across. 

How has it helped my organization?

The solution is helping us by bringing the hardware details on it, and it's a software install. That way, we can account for the devices and identify and understand what is actually installed do the computers. 

What is most valuable?

It's very easy to use and understand. 

The solution is affordable.

It is stable and reliable. 

We've found scalability to be good.

Technical support was helpful and responsive.

The setup is simple and pretty standard. 

What needs improvement?

We'd like additional data related to security and the configurations of the hardware. 

On some hardware, we'd like an easier way to get peripherals attached. 

For how long have I used the solution?

I've been using the solution for about six months. I haven't used it for that long. 

What do I think about the stability of the solution?

It is stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution can scale well. We weren't surprised about anything. It does what needs to be done. 

How are customer service and support?

Technical support is excellent. When we had a question, we got prompt answers. We are quite satisfied with the level of support. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was pretty standard. It was not complex. 

What was our ROI?

We have witnessed an ROI.

What's my experience with pricing, setup cost, and licensing?

The pricing is good. I'd rate its affordability eight out of ten. It could always be cheaper, however, we are pretty happy with the cost.

What other advice do I have?

We are not on the latest version. However, we're getting to upgrade the product.

You need to understand what type of data you need and what it can pull. That's part of the configuration that needs to be done at the outset. If you know what you want and you make sure the system can do it, and it's configured right, and you'll be happy.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rick  Fee - PeerSpot reviewer
Lead Engineer at a tech services company with 10,001+ employees
Consultant
Jan 22, 2023
It's helpful for automated boot process patching
Pros and Cons
  • "I like the data collection."
  • "The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night."

What is our primary use case?

We use MECM for intelligent logic automation. About 400,000 users are impacted by the solution, but there are around 20 admins who work with it directly. We have multiple automation tools and use the one that makes sense as needed.

How has it helped my organization?

We're designing PowerShell scripts to automate patching the boot process. The ROI is there.

What is most valuable?

I like the data collection. 

What needs improvement?

The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night.

For how long have I used the solution?

I have used MECM for about four or five months.

What do I think about the stability of the solution?

I rate MECM nine out of 10 for stability. 

What do I think about the scalability of the solution?

I rate MECM eight out of 10 for scalability.

How are customer service and support?

I haven't gotten support from Microsoft for MECM, but I've contacted them in the past for various tickets. They're professional.

How was the initial setup?

I work in the lab. I design a solution before it's deployed in production. I wasn't involved in the actual deployment. Deploying things in the lab is different. It's a much smaller footprint.

What was our ROI?

So far, the ROI is pretty decent.

What's my experience with pricing, setup cost, and licensing?

MECM is more expensive than Ansible, which is open and free. That's why we'll use other tools as needed for automation. 

What other advice do I have?

I rate Microsoft Endpoint Configuration Manager seven out of 10. You need to have the right mindset to use it. The first question should always be: Can this be automated? From there, you'll see if the product will satisfy their automation requirements.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Hussein Taha - PeerSpot reviewer
IT Enterprise System Administrator at Nafeza
Real User
Dec 29, 2022
Great at collecting data and can mitigate any potential vulnerabilities or threats
Pros and Cons
  • "Provides great insight into the functionalities of the data scope."
  • "Management of Linux devices could be improved."

What is our primary use case?

We use this solution to apply new group policies.

How has it helped my organization?

The solution was particularly helpful for patching the OS, and for the VM in our environment. With 10 branches, we have a huge number of VMs. Using ECM, we can download the new patches one by one, apply and then restore them. It saves us a lot of time. 

What is most valuable?

The valuable feature is the ability to gain all the data you need. We can collect data and get insight into the functionalities of their scope. As system administrators, we get a summarized report for each site with the installed version of the OS for all PCs in our environment. We know which meet the requirements and which don't. For those that don't, we can mitigate any potential vulnerabilities or threats.

What needs improvement?

I think managing Linux devices could be improved. It would help our colleagues and other departments like the dev opps, who only use Linux machines to quickly patch their VMs.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The technical support could be improved. 

How was the initial setup?

The initial setup is very straightforward. We have six users. 

What other advice do I have?

It's important to keep the database going at all times to avoid any interruption of the service. The implementation must be very well designed because you have to know the scope of your workload and that should be addressed in the action plan before proceeding with the deployment. 

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical solution leader at a tech vendor with 10,001+ employees
Real User
Aug 6, 2024
Useful for remote control, patch management, and software deployment
Pros and Cons
  • "The tool's most valuable features include security updates and patch management, which are critical functions for maintaining security. The automated software distribution and the ability to manage deployments are also highly useful. Enforcing compliance with set policies on systems is another key functionality we leverage."
  • "The solution should incorporate AI. It should also incorporate real-time capabilities. If we could get real-time information about challenges or issues, it would allow us to take immediate action. For example, with the recent outage caused by the Windows issue, having a real-time warning system could have helped us avoid or reduce the downtime we experienced."

What is our primary use case?

We use the solution for remote control, patch management, and software deployment. 

What is most valuable?

The tool's most valuable features include security updates and patch management, which are critical functions for maintaining security. The automated software distribution and the ability to manage deployments are also highly useful. Enforcing compliance with set policies on systems is another key functionality we leverage.

What needs improvement?

The solution should incorporate AI. It should also incorporate real-time capabilities. If we could get real-time information about challenges or issues, it would allow us to take immediate action. For example, with the recent outage caused by the Windows issue, having a real-time warning system could have helped us avoid or reduce the downtime we experienced.

For how long have I used the solution?

I have been working with the product for eight to ten years. 

What do I think about the stability of the solution?

I rate Microsoft Configuration Manager's stability a ten out of ten. 

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten.

Which solution did I use previously and why did I switch?

As a main competitor to Microsoft Configuration Manager, I've used Ansible quite extensively as an alternative. There are also other products like those from Ivanti or Jamf. From an automation standpoint, we've tried Ansible and Chef as competitors. However, doing a direct function-by-function comparison is difficult since they all have different capabilities.

How was the initial setup?

Our team is highly skilled, so it seems fairly straightforward from my perspective. However, the difficulty likely depends on skill levels.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. Microsoft Configuration Manager would likely be considered high-priced for small businesses because they may not fully utilize all of its features and capabilities.

What other advice do I have?

The solution is mostly for enterprises. Smaller businesses can opt for Microsoft Intune or other third-party products. I rate the overall product an eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
PeerSpot user
Systems Engineer at a healthcare company with 1,001-5,000 employees
Real User
Apr 16, 2024
Useful for easy patch management and software deployment
Pros and Cons
  • "The tool's most valuable features are easy patch management and software deployment."
  • "The tool's deployment can be cumbersome."

What is most valuable?

The tool's most valuable features are easy patch management and software deployment. We use it because it is a Microsoft product, which makes it more secure and easier to use.

Microsoft Configuration Manager makes it easier to control remote desktops. It supplements other products. 

What needs improvement?

The tool's deployment can be cumbersome. 

What do I think about the stability of the solution?

Microsoft Configuration Manager's stability is very good. I rate it an eight out of ten. 

How are customer service and support?

We don't contact Microsoft directly for support. We get support through a third-party vendor. 

How was the initial setup?

I rate the product's ease of deployment a four out of ten. 

What about the implementation team?

A contractor helped us with the product's deployment. 

What other advice do I have?

I rate the overall solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Financial lead at IC24 Ltd
Real User
Dec 20, 2023
Helps with patch management but improvement is needed in documentation with videos
Pros and Cons
  • "Microsoft Configuration Manager helps with patch management."
  • "The tool's deployment is difficult. Microsoft needs to improve documentation with videos."

What is our primary use case?

Microsoft Configuration Manager helps with patch management. 

What needs improvement?

The tool's deployment is difficult. Microsoft needs to improve documentation with videos. 

For how long have I used the solution?

I have been working with the product for ten years. 

What do I think about the stability of the solution?

Microsoft Configuration Manager is stable. We have experienced downtime from time to time. 

What's my experience with pricing, setup cost, and licensing?

We use the tool's free license. It is expensive. 

What other advice do I have?

I rate Microsoft Configuration Manager a six out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AkramullaMohammed - PeerSpot reviewer
System Specialist at Tata Consultancy
Real User
Dec 19, 2023
Improves time and security and helps with patch management
Pros and Cons
  • "Microsoft Configuration Manager is integrated with other Microsoft products."
  • "The product needs to improve scalability."

What is our primary use case?

We use Microsoft Configuration Manager for patch management. 

How has it helped my organization?

The product has improved time and security. 

What is most valuable?

Microsoft Configuration Manager is integrated with other Microsoft products. 

What needs improvement?

The product needs to improve scalability. 

For how long have I used the solution?

I have been working with the product for three years. 

What do I think about the stability of the solution?

I rate Microsoft Configuration Manager a nine out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability an eight out of ten. 

How was the initial setup?

The tool's deployment is easy. It takes between five to 25 minutes to complete. 

What other advice do I have?

I rate Microsoft Configuration Manager a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.