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Works at a computer software company with 1,001-5,000 employees
Vendor
Stable with an easy initial setup and good batch management
Pros and Cons
  • "The initial setup is fairly straightforward."
  • "The solution is a bit heavy on the sources such as RAM or CPU and the software needs to be a bit lighter."

What is most valuable?

The new CMD features are excellent. It is like a cloud environment gateway. 

The batch management is very helpful. The software deployment happens in there. 

There are many features relevant to many of our clients.

The initial setup is fairly straightforward.

What needs improvement?

The interface needs to be a little bit simpler. Right now, it's a bit hard to navigate with ease.

The integration capabilities could be better. They need to expand this aspect of their product.

The solution is a bit heavy on the sources such as RAM or CPU and the software needs to be a bit lighter.

SCCM does not support Linux and Unix. That has been deprecated and is no longer there. 

It would be ideal if the solution came with more features supporting Mac, then it would be a better product.

What do I think about the stability of the solution?

The solution is quite stable. We haven't really dealt with bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

You can scale it up if you need to. You can add the client servers, for example. I've had multiple primary sites that I get as I go. A company that needs to scale can do so with relative ease.

We deal with companies that are often medium-sized or enterprise-level.

Buyer's Guide
Microsoft Configuration Manager
November 2024
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How are customer service and support?

The technical support is good. It's provided by Microsoft and we have lots of cases with Microsoft. They have been able to support us effectively so far. We're satisfied with the support so far.

Which solution did I use previously and why did I switch?

SCCM has been the only product that we have worked on. We haven't used anything else. We haven't worked with BigFix or anything like that.

How was the initial setup?

The initial setup is easy. It's not overly complex. That said, anyone who's doing it needs to be a bit clever. It's not for people with little technological background. There is a bit of research required. You need to learn a bit about the product for effective deployment.

What about the implementation team?

We handle the deployments for clients.

What's my experience with pricing, setup cost, and licensing?

I don't deal with the pricing. I'm not aware of the costs in general. I can't say if it's reasonable or expensive. It's not my area of expertise.

Which other solutions did I evaluate?

I haven't really evaluated other solutions. However, I just received a proposal from one of our sales associates, and the company had BigFix. They were trying to move on to SCCM. They had some questions regarding whether the same features would be available in SCCM or not. That's the reason I went to do some comparisons.

What other advice do I have?

We are Microsoft partners. I'm a consultant. This solution is being used by my client's companies.

We are using the latest version of the solution, which is 2010.

I would recommend SCCM based on the requirement of the customers. However, if they are looking for Unix and Linux support, which is no longer in SCCM, I'd recommend BigFix. That solution is better for Unix and Linux.

Anybody who wants to implement SCCM should do some research online, depending upon what features they want. Once they see that SCCM will be able to manage, will be able to resolve their issues, they should choose it. However, they need to look for a partner, a Microsoft partner, that can take help from them for deployment purposes.

I would rate the solution eight out of ten. If the product used less resources, I would rate it higher

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1260267 - PeerSpot reviewer
Senior System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Stable, scales well, and the technical support team works quickly
Pros and Cons
  • "The most valuable feature is the scalability."
  • "The deployment process is lengthy and should be quicker to complete."

What is our primary use case?

I am a system administrator and I use the System Center Configuration Manager for test deployment and Windows update.

What is most valuable?

The most valuable feature is the scalability.

What needs improvement?

If you need to reboot the system during Windows Update, it can take a long time.

The deployment process is lengthy and should be quicker to complete.

For how long have I used the solution?

I have three years of experience with SCCM.

What do I think about the stability of the solution?

I haven't had any problems with stability.

What do I think about the scalability of the solution?

This is a scalable product. We have approximately 1,000 users and we plan to continue using it into the future.

How are customer service and technical support?

The technical support from Microsoft is fast,

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup was not easy. It takes about half an hour to install, and then it has to be configured. The deployment will take approximately six hours in total.

What about the implementation team?

I deployed it myself.

What other advice do I have?

In summary, this product works well and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Configuration Manager
November 2024
Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1632060 - PeerSpot reviewer
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Real User
Scalable, stable, and responsive technical support
Pros and Cons
  • "The technical support is good."

    What is our primary use case?

    We are using Microsoft Endpoint Configuration Manager in our organization for patch deployment. Additionally, we deploy and manage Microsoft antivirus solutions to most of the desktops and the servers which we have.

    For how long have I used the solution?

    I have been using Microsoft Endpoint Configuration Manager for approximately 

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Microsoft Endpoint Configuration Manager is scalable.

    I have used this solution in a couple of banks I have worked in.

    How are customer service and technical support?

    The technical support is good.

    How was the initial setup?

    The installation was not too difficult.

    What about the implementation team?

    We use consultants to do the implementation and they were trained by Microsoft.

    What's my experience with pricing, setup cost, and licensing?

    For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft Endpoint Configuration Manager a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    it_user1283139 - PeerSpot reviewer
    Network Operations Manager at CHA Consulting
    Real User
    Speeds up PC and application deployment, improves consistency, and simplifies the update process
    Pros and Cons
    • "The most valuable features are application deployment and task-sequenced imaging."
    • "The operations could be faster and you need some patience with this tool."

    What is our primary use case?

    The primary uses are PC imaging, application deployment and updates, Windows patching, and baselining.

    How has it helped my organization?

    Using SCCM has sped up PC deployment, made it much more consistent through automation, and provided a self-service application portal that users can go to and install software themselves without admin rights.

    What is most valuable?

    The most valuable features are application deployment and task-sequenced imaging.

    What needs improvement?

    The operations could be faster and you need some patience with this tool. I  wish that sending media to remote distribution points was faster.

    For how long have I used the solution?

    I have been using SCCM for 15 years.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Infrastructure Architect at a tech services company with 5,001-10,000 employees
    Real User
    Automates operating system, application, and update deployments
    Pros and Cons
    • "Automation of operating system, application, and update deployments massively reduces IT operations effort."
    • "It would be of benefit if Configuration Manager could be connected/integrated with multiple Microsoft Intune subscriptions rather than just one (the current limit)."

    What is our primary use case?

    Primary use case is for Windows Desktop Operating System configuration management, primarily for fully automated operating system deployment. We use it for additional Microsoft operating system and application update delivery and malware reporting for 300 laptops/desktops distributed across eight international locations. We also use it for configuration management and update management for Windows Server operating systems.

    How has it helped my organization?

    Configuration Manager has standardised updating and application delivery across the organisation.

    What is most valuable?

    • Automation of operating system, application, and update deployments - Massively reduces IT operations effort.
    • Desired configuration management – Enables identifying undesirable changes to corporate computer equipment and desktop applications.
    • Configuration reporting - Reduces the effort involved in annual software inventory and meets any ad-hoc computer reporting needs.

    What needs improvement?

    It would be of benefit if Configuration Manager could be connected/integrated with multiple Microsoft Intune subscriptions rather than just one (the current limit).

    I cannot think of any other improvements, as the product has been full-featured for any use we need to put it to, especially since the Current Branch releases.

    For how long have I used the solution?

    More than five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1410249 - PeerSpot reviewer
    VP Pre-Sales & Product Manager at a tech services company with 1-10 employees
    Real User
    Helps manage deployment and security of devices through patch management
    Pros and Cons
    • "The product is useful for patch management."
    • "Microsoft should extend support for additional platforms."

    What is our primary use case?

    My primary use case is for the product is mainly for helping with competitive analysis. It is not my main solution but it is one of the components.  

    What is most valuable?

    The most valuable part of the solution in my case is patch management.  

    What needs improvement?

    I would like to see Microsoft extend the coverage of the product to integrate better with other platforms beyond Windows.  

    For how long have I used the solution?

    I have been using SCCM (System Center Configuration Manager) for about eight years now.  

    What do I think about the stability of the solution?

    The stability of the product is good.  

    What do I think about the scalability of the solution?

    We do not have any issues with scalability.  

    How are customer service and technical support?

    I have not had the need to contact technical support for any reason so I have no real experience with them.  

    Which solution did I use previously and why did I switch?

    I also use BigFix by HCL Technologies (Hindustan Computers Limited). I use these products to check between SCCM and BigFix to see if they agree.  

    What other advice do I have?

    On a scale from one to ten where one is the worst and ten is the best, I would rate System Center as an eight-out-of-ten.  

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1468257 - PeerSpot reviewer
    System Engineer at a tech services company with 201-500 employees
    MSP
    Full featured and stable but limited support for one operating system
    Pros and Cons
    • "SCCM does everything from A to Z for a Windows operating system."
    • "They need to improve the support for the Mac operating system."

    What is our primary use case?

    SCCM does everything from A to Z for a Windows operating system. It provides a full-featured deployment for Windows-based systems from the setup screen.

    How has it helped my organization?

    It has reduced a lot of burden from external and internal IT teams, where they have to build systems individually.

    What is most valuable?

    There are many features that are useful, I will mention a few of the primary ones. You have a tool that enables you to build an operating system image and deploy it to a number of devices, system patching, application deployment, compliance checking, thorough documentation for installation and it has the ability for easy policy assignment management.

    What needs improvement?

    SCCM supports the Windows operating system well: however, there is minimal support for Mac and none for mobile devices. Organizations that do not just go with a single operating system, having the flexibility to support more operating systems and devices would be an added advantage. This would allow them to stand out from other products on the market.

    For how long have I used the solution?

    I have been using the product for approximately two years.

    What do I think about the stability of the solution?

    The solution is stable enough to manage your Windows operating system.

    What do I think about the scalability of the solution?

    We use the solution for a user base of approximately 500. It is scalable.

    How was the initial setup?

    I would say it's a bit complex. There are prerequisites which you have to install first before installing SCCM. You need a server in place, a SQL database and some other software installed separately, for example, Management Studio.

    What about the implementation team?

    We had experienced before allowing us to install the solution ourselves by following the documents provided. It usually takes five to six hours. The time is all depending on the hardware configuration on the server and if there are good hardware installed. It could take much more time if the setup is not good or if you are new to installing these type of solutions.

    What was our ROI?

    We have had a lot of issues with Mac application deployment support. They need to improve the support for the Mac operating system.

    What's my experience with pricing, setup cost, and licensing?

    There are a few licensing required. When you purchase the SCCM licence the SQL server license is included. When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools.

    What other advice do I have?

    Compared to other tools I would recommend SCCM as a good solution for Windows systems only for managing your systems because it provides support for server operating system as well, rather than only for the client's operating systems.

    I would rate SCCM a nine out of ten but since their support for other operating systems other than Windows is limited, I rate them overall, a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Enterprise System Engineer at CRAG
    Real User
    Feature-rich and helps to ease day-to-day system operations, but the price should be improved
    Pros and Cons
    • "The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching."
    • "The cost of the product can be improved."

    What is our primary use case?

    We have an environment of eight thousand machines and eleven thousand users.

    How has it helped my organization?

    This solution helps to ease the day-to-day system operations and standardization of the organization.

    What is most valuable?

    The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching.

    What needs improvement?

    The cost of the product can be improved.

    For how long have I used the solution?

    I have been using this solution for two years.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Buyer's Guide
    Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.